Armed Forces: Complaints
(asked on 20th April 2023) - View Source
Question to the Ministry of Defence:
To ask the Secretary of State for Defence, how many and what proportion of service complaints were resolved within 24 weeks in each year since 2016.
The number of Service Complaints that were resolved within 24 weeks in each year since 2016 is set out in the table below:
Year | Number of Service Complaints resolved within 24 weeks |
2016 | 220 |
2017 | 309 |
2018 | 303 |
2019 | 274 |
2020 | 247 |
2021 | 215 |
2022 | 374 |
The proportion of Service Complaints that were resolved within 24 weeks was 39 per cent in 2016 and 52 per cent in 2017. The proportion of Service Complaints that were resolved within 24 weeks in each year since 2018 can be found in table 2.11 of the Service Complaints Ombudsman for the Armed Forces’ Annual Statistical Tables 2022: https://www.scoaf.org.uk/annual-statisticals-tables