Home Office: Correspondence

(asked on 10th December 2015) - View Source

Question to the Home Office:

To ask the Secretary of State for the Home Department, what her Department's target is for time taken to respond to letters and emails from hon. Members; what the average time taken by her Department to respond to such letters and emails is; and how many such letters and emails received between 1 January and 30 September 2015 remained unanswered after eight weeks.


Answered by
Karen Bradley Portrait
Karen Bradley
This question was answered on 15th December 2015

Target times for replying to correspondence from hon. Members differ in operational and non-operational areas of the Home Office. Information for the period 1 January to 30 September 2015 is included in the attached table. Across the department correspondence unanswered after eight weeks is approximately 0.3% of that received.

Volume

Target

Average response time

Unanswered after 8 weeks

UK Visas and Immigration, Immigration Enforcement and Border Force

25,111

20 working days

9 working days

21

Home Office HQ

4,608

15 working days

11 working days

78

HM Passport Office

2,522

15 working days

12 working days

2

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