Question to the Home Office:
To ask the Secretary of State for the Home Department, what her Department's target is for time taken to respond to letters and emails from hon. Members; what the average time taken by her Department to respond to such letters and emails is; and how many such letters and emails received between 1 January and 30 September 2015 remained unanswered after eight weeks.
Target times for replying to correspondence from hon. Members differ in operational and non-operational areas of the Home Office. Information for the period 1 January to 30 September 2015 is included in the attached table. Across the department correspondence unanswered after eight weeks is approximately 0.3% of that received.
Volume | Target | Average response time | Unanswered after 8 weeks | |
UK Visas and Immigration, Immigration Enforcement and Border Force | 25,111 | 20 working days | 9 working days | 21 |
Home Office HQ | 4,608 | 15 working days | 11 working days | 78 |
HM Passport Office | 2,522 | 15 working days | 12 working days | 2 |