Question to the HM Treasury:

To ask the Chancellor of the Exchequer, if he will introduce alternative arrangements for HMRC to answer calls during the self-assessment telephone helpline closure between 8 April and 30 September 2024.

HMRC has halted its planned changes to the Self Assessment, VAT and PAYE telephone helplines between April and September 2024 while it engages with stakeholders about how to ensure all taxpayers’ needs are met as the Department shifts more people to online self-service.

HMRC encourages customers to use its online services and the HMRC App where they can. These offer quicker and easier handling of most transactions and queries.

However, for those who are vulnerable, digitally excluded, or have complex tax affairs, HMRC's helpline and webchat advisers will remain available to provide the necessary support.