Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what steps she is taking to ensure the adequacy of Personal Independence Payment assessments in ensuring support for people in need.

It is important that all people claiming Personal Independence Payment (PIP) are able to access our services and that they do not face obstacles in applying and communicating with the Department and its providers.

In the Green Paper Pathways to Work: Reforming Benefits and Support to Get Britain Working published on 18 March we outline plans to improve the experience for people who use the health and disability benefits system, including recording more assessments to improve people’s trust in the assessment process through greater transparency and using recordings as a learning opportunity to consider potential improvements to the quality of the assessment process and to be available to people who are appealing the initial award given.

We also announced plans to launch a process to review the PIP assessment. We will bring together a range of experts, stakeholders and people with lived experience to consider how best to do this and to start the process as part of preparing for a review. We will provide further details as plans progress.

The Health Transformation Programme is also transforming the entire PIP service, including introducing the option to apply and track applications online. The transformed service will improve how we gather health information, and tailor the process to the customer’s needs and circumstances, offering a better customer experience and improving trust in our services and decisions.