Driving Licences: Applications

(asked on 3rd September 2021) - View Source

Question to the Department for Transport:

To ask the Secretary of State for Transport, how many applications to the DVLA have been lost by the DVLA in the last 12 months.


Answered by
Rachel Maclean Portrait
Rachel Maclean
This question was answered on 13th September 2021

The quickest and easiest way to make an application to the Driver and Vehicle Licensing Agency (DVLA) is by using its extensive suite of online services. There are no delays in successful online applications and customers should receive their documents within a few days.

However, many people still choose or have to make a paper application. The DVLA receives around 60,000 items of mail every day and social distancing measures coupled with industrial action by members of the Public and Commercial Services (PCS) union has led to delays for customers who make paper applications. There are currently around 1.5m paper applications awaiting processing at the DVLA. It is important to note that in normal circumstances, given that the DVLA receives around 300,000 items of mail each week, there are usually around 400,000 items awaiting processing. It is estimated that one third of the current backlog is directly attributable to the PCS strike action. No figures are available for the number of applications to the DVLA that have been lost.

The DVLA continues to look into opportunities to reduce the backlog and has been developing additional new online services and recruiting additional staff. The DVLA is exploring the possibility of securing extra office space to house more staff to work predominantly on driver’s medical casework and queries. This will be surge capacity accommodation and resource to help reduce backlogs while providing future resilience and business continuity.

It is not possible to provide figures for the number of people working on applications as most DVLA operational roles require staff members to carry out a range of tasks, which includes processing applications. The number of people working at the DVLA also fluctuates daily because of factors including leave, working patterns and other absences.

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