Question to the Department for Transport:

To ask the Secretary of State for Transport, what discussions he has had with representatives of the tourism industry on consumer protection and industry obligations to refund journeys cancelled as a result of the covid-19 outbreak.

The Government recognises the challenges consumers and businesses are experiencing regarding refunds for cancelled holidays and flights. In particular, we appreciate the frustration consumers may be experiencing. The government’s position is clear - if a customer asks for a refund, that refund needs to be paid. The Department for Transport is in regular conversation with UK airlines and is working with the wider sector, the regulator and consumer groups to help ensure airlines deliver on their commitments.