Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, what discussions he has had with Ofgem on energy companies’ policies on responding to issues with customers’ smart meters.

The Department for Business, Energy and Industrial Strategy works closely with Ofgem to monitor suppliers' performance.

Energy suppliers are required by licence conditions to take all reasonable steps to ensure their customers' smart meters are fully functional. Ofgem is responsible for regulating energy suppliers against these obligations and against the Standards of Conduct, which set out expectations regarding behaviour and customer service.