Question to the Department for Business and Trade:

To ask the Secretary of State for Business and Trade, what processes are in place to help ensure that consumers who submit complaints to Trading Standards through Citizens Advice receive feedback on the outcome of their complaint.

Trading Standards are provided by local authorities who operate independently from central government and make enforcement decisions according to local need.

Trading Standards act in the collective interest of consumers rather than resolving individual matters. In most cases, Trading Standards will not need to contact a complainant directly but will use information provided to prioritise intervention or enforcement action against rogue traders causing the most harm.

Citizens Advice consumer service received over 827,000 contacts in 2023-24. Every contact received by Citizens Advice is logged on a national database, which is accessible by consumer enforcement agencies, including local Trading Standards, to analyse trends and inform their enforcement activities.