Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what the average caseload of a Jobcentre Universal Credit case manager was in the most recent period for which data is available.

There is no set minimum/maximum or optimum caseload size. The net claims per Case Manager is circa 1,500, this excludes: Claims with no Identity Verification – older than 30 days; Suspended claims; Claims with open ‘additional action close claims’ to-do; Claims with consecutive nil payments; Claims with a Case Manager not based in a Service Centre; Claims without a Case Manager.

The size of a Work Coach caseload will vary as it is dependent on several factors, including the level of customer support required, the needs of the local labour market and the experience and working pattern of each Work Coach. For November, our case loads of Intensive Work Search customers averaged 113 cases per Universal Credit Work Coach.