Question to the Ministry of Defence:

To ask the Secretary of State for Defence, whether his Department has a target time for the timeframe of completion of open work orders by Annington Homes Limited for Service Family Accommodation.

Annington Homes Limited (AHL) do not maintain Service Family Accommodation (SFA).

As of 13 October 2022, there were 13,910 SFA properties with open work orders for repairs, which DIO lease from AHL.

Four Regional Accommodation Maintenance Services (RAMS) contracts held by Amey and VIVO, deliver repair and maintenance housing services to Service Personnel and their families.

Under the contracts, there are three maintenance response categories, with corresponding target times for completion of works in SFA:

• Emergency (make safe resolution only) - respond and make safe within 2 hours. After the situation is made safe the repair will be given an Urgent or Routine category as appropriate.

• Urgent - The RAMS supplier (Amey or VIVO depending on region) will attend and fix the repair within 48 hours. This category applies when there is significant damage or defect, or imminent threat of substantial damage, to an SFA that make it unsuitable for habitation or is causing severe inconvenience or hardship to the residents.

• Routine - The RAMS supplier (Amey or VIVO depending on region) will attend and rectify the problem within 12 working days.

  Supplier performance is measured through average response times per category.