Question to the Cabinet Office:

To ask the Minister for the Cabinet Office, with reference to the report by the National Audit Office entitled Investigation into the administration of the Civil Service Pension Scheme, published on 16 June 2025, HC 951, what steps he has taken to ensure that changes to (a) staffing levels and (b) other matters within the contract with Capita for the administration of the Civil Service Pension Scheme are effectively monitored.

The government has taken specific steps to ensure that changes to (a) staffing levels and (b) other matters within the Capita contract are effectively monitored. Key measures include setting contractual expectations for sufficient resourcing and establishing robust governance structures and reporting requirements to oversee delivery and continuous improvement.