Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what recent assessment he has made of the adequacy of the accessibility of the Access to Work scheme for deaf people.

There is a variety of contact methods which customers with hearing loss can utilise. These include textphone, Video Relay Service and email as a reasonable adjustment. Where a customer would like to use email as a method of contact, they should inform the Access to Work team or Case Manager. Details can be found at Access to Work: factsheet for customers - GOV.UK