HM Courts and Tribunals Service: Complaints
(asked on 3rd November 2025) - View Source
Question to the Ministry of Justice:
To ask the Secretary of State for Justice, how many stage (a) one, and (b) two, complaints were submitted to HM Courts and Tribunals Service in (i) 2024 and (ii) 2025.
This question was answered on 11th November 2025
HM Courts and Tribunals Service holds the following data on how many stage (a) one and (b) two complaints were submitted in 2024 and 2025. For context, the annual HMCTS report published for the period 2024/5 reports states HMCTS received over 4.2 million cases.
Year | Stage One (First Contact) | Stage Two (Review) |
2024 | 33,552 | 4,373 |
2025* | 26,411 | 3,974 |
*Data for 2025 is for the period 1 January – 30 September inclusive