Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what guidance his Department has provided to access to work administrators on communication with (a) service users, (b) employers and (b) providers.

Access to Work guidance is publicly available on gov.uk (https://www.gov.uk/government/publications/access-to-work-staff-guide/access-to-work-staff-guide). All requisite information is contained therein.

Access to Work staff receive training and coaching on the Access to Work principles and processes to ensure their communication is clear, effective in managing expectations and supported by explanations and signposting where necessary. In addition, the Department provides other mandatory learning including understanding responsibilities with customer equality and accessibility.