Question

To ask the Minister for Women and Equalities, what steps the Government is taking to help ensure companies make reasonable adjustments for customers with a disability.

The Equality Act 2010 places a duty on businesses and service providers to make reasonable adjustments to improve disabled people’s access to goods and services, so they are not placed at a substantial disadvantage compared to non-disabled people. This reasonable adjustment duty is an anticipatory duty, meaning that those who provide goods, facilities and services to members of the public are expected to anticipate the reasonable adjustments that disabled customers may require, including auxiliary aids. The Equality and Human Rights Commission has produced guidance for service providers on reasonable adjustments and its Statutory Codes of Practice provide more detailed information on the legal responsibilities of service providers and employers to make such adjustments.