Veterans: Coronavirus

(asked on 1st July 2020) - View Source

Question to the Ministry of Defence:

To ask Her Majesty's Government what assessment they have made of the impact on veteran's welfare of the temporary closure of the Veterans UK telephone helpline during the COVID-19 pandemic.


Answered by
Baroness Goldie Portrait
Baroness Goldie
This question was answered on 8th July 2020

The full range of veterans' support services, including the Veterans UK helpline and Welfare Service, has continued to be provided throughout the Covid-19 pandemic.

The COVID-19 situation necessitated the delivery of helpline services in a different manner and call backs and referral to the Veterans Welfare Service were made where urgent or vulnerable veterans were identified. The Veterans helpline telephony service has now resumed operations.

Veterans UK has helped over 13,000 veterans since 23 March. In addition, approximately 470,000 monthly pension and compensation scheme payments continue to be paid into nominated accounts.

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