Southern: Standards
(asked on 3rd July 2018) - View Source
Question to the Department for Transport:
To ask Her Majesty's Government what plans they have to review the quality and timeliness of information for passengers produced on the Southern rail network following the failure of services on 2 July.
This question was answered on 17th July 2018
It is the responsibility of the operator and Network Rail to ensure that passenger information is accurate and given in a timely manner. When operational incidents occur that cause service disruption, such as on 2nd July, the Department for Transport expects that information is provided to passengers as quickly as possible in order that they can make informed decisions.