Asked by: Maria Eagle (Labour - Garston and Halewood)
Question to the Ministry of Defence:
To ask the Secretary of State for Defence, with reference to paragraph 7.5 on page 15 of his Department's guidance entitled JSP 763 Behaviours and Informal Complaint Resolution Part 2: Guidance - Informal Complaints Resolution Process, on how many occasions has (a) disciplinary, (b) administrative and (c) misconduct action been taken as a result of unacceptable behaviour in each year since 2019.
Answered by Andrew Murrison - Parliamentary Under-Secretary (Ministry of Defence)
Informal complaints are handled at a local level, any records of informal complaints are not centrally held and could only be reviewed at disproportionate cost.
Asked by: Maria Eagle (Labour - Garston and Halewood)
Question to the Ministry of Defence:
To ask the Secretary of State for Defence, with reference to paragraph d on page 18 of his Department's guidance entitled JSP 763 Behaviours and Informal Complaint Resolution Part 2: Guidance - Informal Complaints Resolution Process published in June 2021, how many complainants chose to turn their informal complaint into a formal complaint in each year since 2019.
Answered by Andrew Murrison - Parliamentary Under-Secretary (Ministry of Defence)
Informal complaints are handled at a local level, any records of informal complaints are not centrally held and could only be reviewed at disproportionate cost.
Asked by: Maria Eagle (Labour - Garston and Halewood)
Question to the Ministry of Defence:
To ask the Secretary of State for Defence, with reference to paragraph 7.4 on page 15 of his Department's guidance entitled JSP 763 Behaviours and Informal Complaint Resolution Part 2: Guidance - Informal Complaints Resolution Process, how many informal complaints resulted in the situation being monitored for at least one month in each year since 2019.
Answered by Andrew Murrison - Parliamentary Under-Secretary (Ministry of Defence)
Informal complaints are handled at a local level, any records of informal complaints are not centrally held and could only be reviewed at disproportionate cost.
Asked by: Maria Eagle (Labour - Garston and Halewood)
Question to the Ministry of Defence:
To ask the Secretary of State for Defence, with reference to paragraph 7.2 on page 15 of his Department's guidance entitled JSP 763 Behaviours and Informal Complaint Resolution Part 2: Guidance - Informal Complaints Resolution Process, how many informal complaints resulted in no resolution in each year since 2019.
Answered by Andrew Murrison - Parliamentary Under-Secretary (Ministry of Defence)
Informal complaints are handled at a local level, any records of informal complaints are not centrally held and could only be reviewed at disproportionate cost.
Asked by: Maria Eagle (Labour - Garston and Halewood)
Question to the Ministry of Defence:
To ask the Secretary of State for Defence, with reference to paragraph 7.3 on page 15 of his Department's guidance entitled JSP 763 Behaviours and Informal Complaint Resolution Part 2: Guidance - Informal Complaints Resolution Process, how many informal complaints resulted in a resolution in each year since 2019.
Answered by Andrew Murrison - Parliamentary Under-Secretary (Ministry of Defence)
Informal complaints are handled at a local level, any records of informal complaints are not centrally held and could only be reviewed at disproportionate cost.
Asked by: Maria Eagle (Labour - Garston and Halewood)
Question to the Ministry of Defence:
To ask the Secretary of State for Defence, with reference to paragraph 5.10 on page 11 of his Department's guidance entitled JSP 763 Behaviours and Informal Complaint Resolution Part 2: Guidance - Informal Complaints Resolution Process, how many complaints from members of the Ministry of Defence Police wishing to raise a matter about (a) civil servants and (b) service personnel have been raised in each year since 2019.
Answered by Andrew Murrison - Parliamentary Under-Secretary (Ministry of Defence)
There is no central register for the Informal Complaints Resolution Process. The information required to answer the question could only be obtained at disproportionate cost.
Asked by: Maria Eagle (Labour - Garston and Halewood)
Question to the Ministry of Defence:
To ask the Secretary of State for Defence, with reference to paragraph 5.10 on page 11 of his Department's guidance entitled JSP 763 Behaviours and Informal Complaint Resolution Part 2: Guidance - Informal Complaints Resolution Process, how many complaints from civil servants wishing to raise a matter about a Ministry of Defence Police officer have been raised in each year since 2019.
Answered by Andrew Murrison - Parliamentary Under-Secretary (Ministry of Defence)
There is no central register for the Informal Complaints Resolution Process. The information required to answer the question could only be obtained at disproportionate cost.
Asked by: Maria Eagle (Labour - Garston and Halewood)
Question to the Ministry of Defence:
To ask the Secretary of State for Defence, with reference to page 18 of his Department's guidance entitled JSP 763 Behaviours and Informal Complaint Resolution Part 2: Guidance - Informal Complaints Resolution Process published in June 2021, how does his Department protect complainants from victimisation as a result of raising an issue.
Answered by Andrew Murrison - Parliamentary Under-Secretary (Ministry of Defence)
Unacceptable behaviour is not tolerated in Defence, and anyone failing to meet our values and standards will be dealt with robustly. There is no place in either the Civil Service or the Armed Forces for unacceptable behaviour, including the victimisation of complainants.
Diversity and Inclusion Advisers work to ensure all personnel and employees are aware that any form of discrimination, bullying, harassment or victimisation will not be tolerated, and that any allegation of such behaviour will be properly investigated, as outlined in Joint Service Publication (JSP) 763 and JSP 831 (Redress of Individual Grievances: Service Complaints) or the formal civilian Bullying, Harassment and Discrimination complaints policy and process.
Asked by: Maria Eagle (Labour - Garston and Halewood)
Question to the Ministry of Defence:
To ask the Secretary of State for Defence, with reference to paragraph 5.4 on page 10 of his Department's guidance entitled JSP 763 Behaviours and Informal Complaint Resolution Part 2: Guidance - Informal Complaints Resolution Process, how many agency staff raised a complaint of unacceptable behaviour in each year since 2019.
Answered by Andrew Murrison - Parliamentary Under-Secretary (Ministry of Defence)
This information is not centrally held and could only be provided at disproportionate cost.
Asked by: Maria Eagle (Labour - Garston and Halewood)
Question to the Ministry of Defence:
To ask the Secretary of State for Defence, with reference to paragraph 4.8 on page 20 of his Department's directive entitled JSP 763 Behaviours and Informal Complaint Resolution Part 1: Directive - Understanding Behaviours in Defence, what estimate he has made of when the training for diversity and inclusion advisers will be (a) formalised and (b) accredited.
Answered by Andrew Murrison - Parliamentary Under-Secretary (Ministry of Defence)
Paragraph 4.8 of Joint Service Publication 763 Behaviours and Informal Complaint Resolution Part 1: Directive - Understanding Behaviours in Defence is out of date and will be corrected in the next iteration of the publication.
Training for Diversity and Inclusion Advisers (and Practitioners) (D&I A, D&I P) has been formalised and accredited for a number of years. With regard to formalisation, both the Adviser and Practitioner roles in the Ministry of Defence (MOD) are formally recognised (by policy); to execute the duties of either, individuals need to be certified competent, which comes from successful completion of the associated competency-based training courses D&I A and D&I P.
The MOD’s Joint Personnel Administration system is used to accredit an individual as being a suitably qualified and experienced person, and the Chartered Management Institute also accredits both courses to Level 3 in D&I Leadership.