Asked by: Angela Eagle (Labour - Wallasey)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what percentage of new Pension Credit claims have been completed within the planned processing timescales by (a) nation and (b) region in each year since 2010.
Answered by Paul Maynard
Table 1 - Percentage of new claims that have been completed within the planned processing timescales by benefit.
| 2016-17 | 2017-18 | 2018-19 | 2019-20 | 2020-21 | 2021-22 | 2022-23 | 2023-24 |
Jobseekers Allowance | 88.6% | 86.8% | 80.6% | 53.1% | 82.5% | 87.1% | 67.8% | 58.7% |
Employment and Support Allowance | 84.6% | 85.3% | 73.3% | 96.1% | 70.9% | 42.5% | 47.4% | 39.5% |
State Pension | 87.9% | 73.7% | 86.8% | 86.7% | 76.2% | 45.6% | 72.0% | 96.2% |
Pension Credit | 71.0% | 55.2% | 53.4% | 44.8% | 88.2% | 74.3% | 45.7% | 77.7% |
Disability Living Allowance (child) | 96.8% | 96.5% | 96.2% | 91.3% | 92.1% | 35.6% | 4.6% | 3.5% |
Personal Independence Payment | 85.1% | 77.2% | 72.3% | 40.4% | 23.0% | 6.8% | 38.4% | 51.7% |
Child Maintenance Service | 82.8% | 87.4% | 88.3% | 91.6% | 84.3% | 84.3% | 79.4% | 79.6% |
Universal Credit |
|
| 80.4% | 85.2% | 90.9% | 85.7% | 84.4% | TBC |
Comments to note:
Service Performance Context:
Jobseekers Allowance
Employment and Support Allowance
State Pension
Pension Credit
Disability Living Allowance (Child)
Personal Independence Payment
Child Maintenance Service
Universal Credit
Table 2: Planned Timescales for new claims (current methodology)
Jobseekers Allowance | Within 10 working days |
Employment and Support Allowance | Within 10 working days |
State Pension | Within 20 working days of State Pension entitlement date or 20 working days of Initial date of claim if claiming after entitlement has started. |
Pension Credit | Within 50 working days |
Disability Living Allowance (Child) | Within 40 working days |
Personal Independence Payment | Within 75 working days |
Child Maintenance Service | Payment within 12 weeks |
Universal Credit | % Full Payment 1st Assessment Period |
Notes: The planned timescales detailed above relate to those used for the 23/24 financial year. The timescales and methodologies to calculate them have changed over time to reflect new processes, technology and demands on our services.
Asked by: Angela Eagle (Labour - Wallasey)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what proportion of new Child Maintenance claims have been completed within the planned processing timescales by (a) nation and (b) region in each year since 2012.
Answered by Paul Maynard
Table 1 - Percentage of new claims that have been completed within the planned processing timescales by benefit.
| 2016-17 | 2017-18 | 2018-19 | 2019-20 | 2020-21 | 2021-22 | 2022-23 | 2023-24 |
Jobseekers Allowance | 88.6% | 86.8% | 80.6% | 53.1% | 82.5% | 87.1% | 67.8% | 58.7% |
Employment and Support Allowance | 84.6% | 85.3% | 73.3% | 96.1% | 70.9% | 42.5% | 47.4% | 39.5% |
State Pension | 87.9% | 73.7% | 86.8% | 86.7% | 76.2% | 45.6% | 72.0% | 96.2% |
Pension Credit | 71.0% | 55.2% | 53.4% | 44.8% | 88.2% | 74.3% | 45.7% | 77.7% |
Disability Living Allowance (child) | 96.8% | 96.5% | 96.2% | 91.3% | 92.1% | 35.6% | 4.6% | 3.5% |
Personal Independence Payment | 85.1% | 77.2% | 72.3% | 40.4% | 23.0% | 6.8% | 38.4% | 51.7% |
Child Maintenance Service | 82.8% | 87.4% | 88.3% | 91.6% | 84.3% | 84.3% | 79.4% | 79.6% |
Universal Credit |
|
| 80.4% | 85.2% | 90.9% | 85.7% | 84.4% | TBC |
Comments to note:
Service Performance Context:
Jobseekers Allowance
Employment and Support Allowance
State Pension
Pension Credit
Disability Living Allowance (Child)
Personal Independence Payment
Child Maintenance Service
Universal Credit
Table 2: Planned Timescales for new claims (current methodology)
Jobseekers Allowance | Within 10 working days |
Employment and Support Allowance | Within 10 working days |
State Pension | Within 20 working days of State Pension entitlement date or 20 working days of Initial date of claim if claiming after entitlement has started. |
Pension Credit | Within 50 working days |
Disability Living Allowance (Child) | Within 40 working days |
Personal Independence Payment | Within 75 working days |
Child Maintenance Service | Payment within 12 weeks |
Universal Credit | % Full Payment 1st Assessment Period |
Notes: The planned timescales detailed above relate to those used for the 23/24 financial year. The timescales and methodologies to calculate them have changed over time to reflect new processes, technology and demands on our services.
Asked by: Angela Eagle (Labour - Wallasey)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what percentage of new Universal Credit claims have been completed within the planned processing timescales by (a) nation and (b) region in each year since 2012.
Answered by Paul Maynard
Table 1 - Percentage of new claims that have been completed within the planned processing timescales by benefit.
| 2016-17 | 2017-18 | 2018-19 | 2019-20 | 2020-21 | 2021-22 | 2022-23 | 2023-24 |
Jobseekers Allowance | 88.6% | 86.8% | 80.6% | 53.1% | 82.5% | 87.1% | 67.8% | 58.7% |
Employment and Support Allowance | 84.6% | 85.3% | 73.3% | 96.1% | 70.9% | 42.5% | 47.4% | 39.5% |
State Pension | 87.9% | 73.7% | 86.8% | 86.7% | 76.2% | 45.6% | 72.0% | 96.2% |
Pension Credit | 71.0% | 55.2% | 53.4% | 44.8% | 88.2% | 74.3% | 45.7% | 77.7% |
Disability Living Allowance (child) | 96.8% | 96.5% | 96.2% | 91.3% | 92.1% | 35.6% | 4.6% | 3.5% |
Personal Independence Payment | 85.1% | 77.2% | 72.3% | 40.4% | 23.0% | 6.8% | 38.4% | 51.7% |
Child Maintenance Service | 82.8% | 87.4% | 88.3% | 91.6% | 84.3% | 84.3% | 79.4% | 79.6% |
Universal Credit |
|
| 80.4% | 85.2% | 90.9% | 85.7% | 84.4% | TBC |
Comments to note:
Service Performance Context:
Jobseekers Allowance
Employment and Support Allowance
State Pension
Pension Credit
Disability Living Allowance (Child)
Personal Independence Payment
Child Maintenance Service
Universal Credit
Table 2: Planned Timescales for new claims (current methodology)
Jobseekers Allowance | Within 10 working days |
Employment and Support Allowance | Within 10 working days |
State Pension | Within 20 working days of State Pension entitlement date or 20 working days of Initial date of claim if claiming after entitlement has started. |
Pension Credit | Within 50 working days |
Disability Living Allowance (Child) | Within 40 working days |
Personal Independence Payment | Within 75 working days |
Child Maintenance Service | Payment within 12 weeks |
Universal Credit | % Full Payment 1st Assessment Period |
Notes: The planned timescales detailed above relate to those used for the 23/24 financial year. The timescales and methodologies to calculate them have changed over time to reflect new processes, technology and demands on our services.
Asked by: Tanmanjeet Singh Dhesi (Labour - Slough)
Question to the Department for Science, Innovation & Technology:
To ask the Secretary of State for Science, Innovation and Technology, what support is available to media organisations to (a) detect and (b) counteract foreign disinformation.
Answered by Saqib Bhatti - Shadow Minister (Science, Innovation and Technology)
The Government takes the issue of information threats to national security seriously, and the UK has a strong record of working closely with a wide range of different stakeholders to tackle these risks.
We recognise the invaluable role of a free and independent press in providing accurate and reliable information. Government works to complement the efforts of our independent press sector through a number of initiatives to counter disinformation.
For example, in 2022 the Government provided the BBC World Service with £4.1m emergency funding to help it to continue to bring independent, impartial and accurate news to people in Ukraine and Russia and counter disinformation in the face of increased propaganda from the Russian state. The Government has also directly sanctioned Russia-backed state media organisations who spread disinformation, helping to prevent the most prolific and harmful sources of disinformation from spreading propaganda to UK audiences online.
The Government has also recently passed the Online Safety Act (OSA), which includes the Foreign Interference Offence as a priority offence. This will require social media companies to take action against a wide range of state-sponsored disinformation and interference targeted at the UK. Ofcom will produce guidance for providers on how they should fulfil these duties. The consultation for this guidance closed in March 2024 and Ofcom is currently finalising these codes, due to come into force at the end of 2024.
Asked by: Lord Kamall (Conservative - Life peer)
Question to the Department for Digital, Culture, Media & Sport:
To ask His Majesty's Government what assessment they have made of the BBC’s announcement of the launch of spin-off stations on BBC Sounds before Ofcom have completed their regulatory scrutiny of DAB+ proposals.
Answered by Lord Parkinson of Whitley Bay
The BBC has responsibilities set out in its Royal Charter to avoid unnecessary adverse impacts on the market, which were underscored in the Government’s recent Mid-Term Review. HM Government will continue to monitor the effectiveness of the reforms as we approach the renewal of the BBC’s Royal Charter.
The BBC is required by the Royal Charter to submit a Public Interest Test to Ofcom for review when considering making any material changes to its public service output. The Corporation is currently consulting on the Public Interest Test regarding planned new radio services.
As the BBC’s independent regulator, it will be for Ofcom to review the evidence provided and robustly to hold the BBC to account in meeting its obligations to both its audiences and the market.
Asked by: Jeff Smith (Labour - Manchester Withington)
Question to the HM Treasury:
To ask the Chancellor of the Exchequer, whether he has had discussions with the Secretary of State for Culture, Media and Sport on the Government's BBC funding model review.
Answered by Laura Trott - Shadow Chief Secretary to the Treasury
The Government has launched a review of the BBC’s funding model, to ensure it is fair to licence fee payers, sustainable for the long term, and supports the BBC’s vital role in growing our thriving creative industries.
This is an important cross-Government programme of work, HMT and DCMS are in regular engagement, and will continue to do so over the course of the review.
Asked by: Kevin Brennan (Labour - Cardiff West)
Question to the Department for Digital, Culture, Media & Sport:
To ask the Secretary of State for Culture, Media and Sport, what steps she has taken to publicly advertise opportunities to apply for membership on the BBC funding model review panel.
Answered by Julia Lopez - Shadow Secretary of State for Culture, Media and Sport
The BBC Funding Review is looking at how alternative funding models could help secure the broadcaster’s long-term sustainability amid an evolving media landscape, increased competition and changing audience behaviour, while reducing the burden on licence fee payers. It is a government-led review, supported by an expert panel that incorporates a broad range of views from across the sector, providing advice and external challenge on the issues set out in the review’s Terms of Reference, which are available on gov.uk..
The Panel does not have any decision making powers, and is one aspect of the Government’s BBC Funding Model Review.
The Secretary of State for Culture, Media and Sport appointed Panel members based on their expertise across relevant sectors, including television, radio, news and international relations. The experts were selected in consultation with industry stakeholders based on their experience and knowledge of wide ranging issues at the heart of the UK media sector such as the role of Public Service Broadcasters, press sustainability and content for children and young adults. Panel membership is voluntary. The Expert Panel has no legal status and was therefore not set up under the Cabinet Office guidelines for public appointments.
Asked by: Kevin Brennan (Labour - Cardiff West)
Question to the Department for Digital, Culture, Media & Sport:
To ask the Secretary of State for Culture, Media and Sport, what steps she has taken to ensure a transparent selection process for the BBC funding model review panel.
Answered by Julia Lopez - Shadow Secretary of State for Culture, Media and Sport
The BBC Funding Review is looking at how alternative funding models could help secure the broadcaster’s long-term sustainability amid an evolving media landscape, increased competition and changing audience behaviour, while reducing the burden on licence fee payers. It is a government-led review, supported by an expert panel that incorporates a broad range of views from across the sector, providing advice and external challenge on the issues set out in the review’s Terms of Reference, which are available on gov.uk..
The Panel does not have any decision making powers, and is one aspect of the Government’s BBC Funding Model Review.
The Secretary of State for Culture, Media and Sport appointed Panel members based on their expertise across relevant sectors, including television, radio, news and international relations. The experts were selected in consultation with industry stakeholders based on their experience and knowledge of wide ranging issues at the heart of the UK media sector such as the role of Public Service Broadcasters, press sustainability and content for children and young adults. Panel membership is voluntary. The Expert Panel has no legal status and was therefore not set up under the Cabinet Office guidelines for public appointments.
Asked by: Kevin Brennan (Labour - Cardiff West)
Question to the Department for Digital, Culture, Media & Sport:
To ask the Secretary of State for Culture, Media and Sport, whether her Department has required specific (a) competencies and (b) experience from applicants to the BBC funding model review panel.
Answered by Julia Lopez - Shadow Secretary of State for Culture, Media and Sport
The BBC Funding Review is looking at how alternative funding models could help secure the broadcaster’s long-term sustainability amid an evolving media landscape, increased competition and changing audience behaviour, while reducing the burden on licence fee payers. It is a government-led review, supported by an expert panel that incorporates a broad range of views from across the sector, providing advice and external challenge on the issues set out in the review’s Terms of Reference, which are available on gov.uk..
The Panel does not have any decision making powers, and is one aspect of the Government’s BBC Funding Model Review.
The Secretary of State for Culture, Media and Sport appointed Panel members based on their expertise across relevant sectors, including television, radio, news and international relations. The experts were selected in consultation with industry stakeholders based on their experience and knowledge of wide ranging issues at the heart of the UK media sector such as the role of Public Service Broadcasters, press sustainability and content for children and young adults. Panel membership is voluntary. The Expert Panel has no legal status and was therefore not set up under the Cabinet Office guidelines for public appointments.
Asked by: Kevin Brennan (Labour - Cardiff West)
Question to the Department for Digital, Culture, Media & Sport:
To ask the Secretary of State for Culture, Media and Sport, what criteria she applied in the selection of members for the BBC funding model review panel.
Answered by Julia Lopez - Shadow Secretary of State for Culture, Media and Sport
The BBC Funding Review is looking at how alternative funding models could help secure the broadcaster’s long-term sustainability amid an evolving media landscape, increased competition and changing audience behaviour, while reducing the burden on licence fee payers. It is a government-led review, supported by an expert panel that incorporates a broad range of views from across the sector, providing advice and external challenge on the issues set out in the review’s Terms of Reference, which are available on gov.uk..
The Panel does not have any decision making powers, and is one aspect of the Government’s BBC Funding Model Review.
The Secretary of State for Culture, Media and Sport appointed Panel members based on their expertise across relevant sectors, including television, radio, news and international relations. The experts were selected in consultation with industry stakeholders based on their experience and knowledge of wide ranging issues at the heart of the UK media sector such as the role of Public Service Broadcasters, press sustainability and content for children and young adults. Panel membership is voluntary. The Expert Panel has no legal status and was therefore not set up under the Cabinet Office guidelines for public appointments.