Asked by: Anthony Mangnall (Conservative - Totnes)
Question to the Department for Science, Innovation & Technology:
To ask the Secretary of State for Science, Innovation and Technology, pursuant to the Answer of 22 April 2024 to Question 21381 on Telemedicine: Older People, whether her Department undertook an economic impact assessment of Public Switched Telephone Network migration.
Answered by Julia Lopez - Minister of State (Department for Science, Innovation and Technology)
Ofcom and DSIT have not conducted an economic impact assessment for the transition to digital landline services. The decision to make this transition was made by telecoms companies, not the Government.
The UK’s telecoms regulator released its positioning statement in 2019 which reviewed various regulatory considerations. Ofcom is responsible for the monitoring process of the Public Switched Telephone Network (PSTN) migration. Ofcom in its statement captured issues related to consumer impact, downstream service providers, and the wider impact on the future of fixed telephone services. Ofcom and DSIT recognise the necessity in upgrading the PSTN. The network is increasingly unreliable and prone to failure; therefore, it is imperative for the PSTN to undergo the necessary upgrades to keep pace with modern-use of telecommunications services.
While this is an industry-led process, Ofcom and Government are working together to monitor how Communication Providers approach the migration, with the protection of vulnerable customers being the top priority.
Asked by: Angela Crawley (Scottish National Party - Lanark and Hamilton East)
Question to the Department for Digital, Culture, Media & Sport:
To ask the Secretary of State for Culture, Media and Sport, whether she has had discussions with her Belgian counterpart on regulating micro-transactions in video games as gambling.
Answered by Julia Lopez - Minister of State (Department for Science, Innovation and Technology)
The Government monitors the impact of microtransactions in video games on players, including children and young people. In 2020, we launched a call for evidence on loot boxes in video games which found an association between purchasing loot boxes and problem gambling, although no causal link has been found.
We have since welcomed new industry-led guidance to improve protections for players and meet the following Government objectives that:
purchases of loot boxes should be unavailable to all children and young people unless and until they are enabled by a parent or guardian; and
all players should have access to and be aware of spending controls and transparent information to support safe and responsible gaming.
We are working with industry and academics to monitor the implementation and effectiveness of the new guidance and will provide an update following the 12-month implementation period, and independent academic scrutiny. We continue to keep our position on possible future legislative options under review. We monitor developments in other international jurisdictions, including Belgium, although no recent discussions with Belgian counterparts have taken place.
Whilst the new guidance relates to paid loot boxes specifically, a number of the measures are relevant to in-game microtransactions more broadly, particularly for children and young people. This includes driving awareness of and uptake of parental controls, and running a three-year £1 million public information campaign to provide information to players and parents about safe and responsible play
We have also published a Video Games Research Framework to improve the evidence base on the impacts of video games, including microtransactions and player spending. The Framework outlines the research topics and priorities which we have identified as core areas in need of further research. This includes better understanding of the impact of different monetisation features on players’ experiences, and the effectiveness of mechanisms to mitigate the risk of problematic spending behaviours.
While some microtransactions share similarities with traditional gambling products, we view the ability to legitimately cash out rewards as an important distinction. In particular, the prize does not normally have real world monetary value outside of the game, and its primary utility is to enhance the in-game experience. The Gambling Commission has shown that it can and will take robust enforcement action where the trading of items obtained from in-game microtransactions does amount to unlicensed gambling. Microtransactions within video games - including loot boxes - are also subject to consumer protection legislation that protects against misleading or aggressive marketing.
Asked by: Angela Crawley (Scottish National Party - Lanark and Hamilton East)
Question to the Department for Digital, Culture, Media & Sport:
To ask the Secretary of State for Culture, Media and Sport, whether her Department (a) has and (b) plans to make an assessment of the potential impact of micro-transactions in video games on levels of spending among children and young people.
Answered by Julia Lopez - Minister of State (Department for Science, Innovation and Technology)
The Government monitors the impact of microtransactions in video games on players, including children and young people. In 2020, we launched a call for evidence on loot boxes in video games which found an association between purchasing loot boxes and problem gambling, although no causal link has been found.
We have since welcomed new industry-led guidance to improve protections for players and meet the following Government objectives that:
purchases of loot boxes should be unavailable to all children and young people unless and until they are enabled by a parent or guardian; and
all players should have access to and be aware of spending controls and transparent information to support safe and responsible gaming.
We are working with industry and academics to monitor the implementation and effectiveness of the new guidance and will provide an update following the 12-month implementation period, and independent academic scrutiny. We continue to keep our position on possible future legislative options under review. We monitor developments in other international jurisdictions, including Belgium, although no recent discussions with Belgian counterparts have taken place.
Whilst the new guidance relates to paid loot boxes specifically, a number of the measures are relevant to in-game microtransactions more broadly, particularly for children and young people. This includes driving awareness of and uptake of parental controls, and running a three-year £1 million public information campaign to provide information to players and parents about safe and responsible play
We have also published a Video Games Research Framework to improve the evidence base on the impacts of video games, including microtransactions and player spending. The Framework outlines the research topics and priorities which we have identified as core areas in need of further research. This includes better understanding of the impact of different monetisation features on players’ experiences, and the effectiveness of mechanisms to mitigate the risk of problematic spending behaviours.
While some microtransactions share similarities with traditional gambling products, we view the ability to legitimately cash out rewards as an important distinction. In particular, the prize does not normally have real world monetary value outside of the game, and its primary utility is to enhance the in-game experience. The Gambling Commission has shown that it can and will take robust enforcement action where the trading of items obtained from in-game microtransactions does amount to unlicensed gambling. Microtransactions within video games - including loot boxes - are also subject to consumer protection legislation that protects against misleading or aggressive marketing.
Asked by: Angela Crawley (Scottish National Party - Lanark and Hamilton East)
Question to the Department for Digital, Culture, Media & Sport:
To ask the Secretary of State for Culture, Media and Sport, whether her Department has made an assessment of the potential impact of micro-transactions in video games on gambling behaviours among children and young people.
Answered by Julia Lopez - Minister of State (Department for Science, Innovation and Technology)
The Government monitors the impact of microtransactions in video games on players, including children and young people. In 2020, we launched a call for evidence on loot boxes in video games which found an association between purchasing loot boxes and problem gambling, although no causal link has been found.
We have since welcomed new industry-led guidance to improve protections for players and meet the following Government objectives that:
purchases of loot boxes should be unavailable to all children and young people unless and until they are enabled by a parent or guardian; and
all players should have access to and be aware of spending controls and transparent information to support safe and responsible gaming.
We are working with industry and academics to monitor the implementation and effectiveness of the new guidance and will provide an update following the 12-month implementation period, and independent academic scrutiny. We continue to keep our position on possible future legislative options under review. We monitor developments in other international jurisdictions, including Belgium, although no recent discussions with Belgian counterparts have taken place.
Whilst the new guidance relates to paid loot boxes specifically, a number of the measures are relevant to in-game microtransactions more broadly, particularly for children and young people. This includes driving awareness of and uptake of parental controls, and running a three-year £1 million public information campaign to provide information to players and parents about safe and responsible play
We have also published a Video Games Research Framework to improve the evidence base on the impacts of video games, including microtransactions and player spending. The Framework outlines the research topics and priorities which we have identified as core areas in need of further research. This includes better understanding of the impact of different monetisation features on players’ experiences, and the effectiveness of mechanisms to mitigate the risk of problematic spending behaviours.
While some microtransactions share similarities with traditional gambling products, we view the ability to legitimately cash out rewards as an important distinction. In particular, the prize does not normally have real world monetary value outside of the game, and its primary utility is to enhance the in-game experience. The Gambling Commission has shown that it can and will take robust enforcement action where the trading of items obtained from in-game microtransactions does amount to unlicensed gambling. Microtransactions within video games - including loot boxes - are also subject to consumer protection legislation that protects against misleading or aggressive marketing.
Asked by: Angela Crawley (Scottish National Party - Lanark and Hamilton East)
Question to the Department for Digital, Culture, Media & Sport:
To ask the Secretary of State for Culture, Media and Sport, whether she plans to increase regulation of micro-transactions in video games.
Answered by Julia Lopez - Minister of State (Department for Science, Innovation and Technology)
The Government monitors the impact of microtransactions in video games on players, including children and young people. In 2020, we launched a call for evidence on loot boxes in video games which found an association between purchasing loot boxes and problem gambling, although no causal link has been found.
We have since welcomed new industry-led guidance to improve protections for players and meet the following Government objectives that:
purchases of loot boxes should be unavailable to all children and young people unless and until they are enabled by a parent or guardian; and
all players should have access to and be aware of spending controls and transparent information to support safe and responsible gaming.
We are working with industry and academics to monitor the implementation and effectiveness of the new guidance and will provide an update following the 12-month implementation period, and independent academic scrutiny. We continue to keep our position on possible future legislative options under review. We monitor developments in other international jurisdictions, including Belgium, although no recent discussions with Belgian counterparts have taken place.
Whilst the new guidance relates to paid loot boxes specifically, a number of the measures are relevant to in-game microtransactions more broadly, particularly for children and young people. This includes driving awareness of and uptake of parental controls, and running a three-year £1 million public information campaign to provide information to players and parents about safe and responsible play
We have also published a Video Games Research Framework to improve the evidence base on the impacts of video games, including microtransactions and player spending. The Framework outlines the research topics and priorities which we have identified as core areas in need of further research. This includes better understanding of the impact of different monetisation features on players’ experiences, and the effectiveness of mechanisms to mitigate the risk of problematic spending behaviours.
While some microtransactions share similarities with traditional gambling products, we view the ability to legitimately cash out rewards as an important distinction. In particular, the prize does not normally have real world monetary value outside of the game, and its primary utility is to enhance the in-game experience. The Gambling Commission has shown that it can and will take robust enforcement action where the trading of items obtained from in-game microtransactions does amount to unlicensed gambling. Microtransactions within video games - including loot boxes - are also subject to consumer protection legislation that protects against misleading or aggressive marketing.
Asked by: Derek Thomas (Conservative - St Ives)
Question to the Department for Digital, Culture, Media & Sport:
To ask the Secretary of State for Culture, Media and Sport, whether her Department has made an assessment of the potential merits of prohibiting the practice of intentionally rendering commercial videogames inoperable when support ends.
Answered by Julia Lopez - Minister of State (Department for Science, Innovation and Technology)
The Government recognises recent concerns raised by video games users regarding the long-term operability of purchased products. Video games publishers must comply with existing consumer law, including the Consumer Rights Act 2015 (CRA) and the Consumer Protection from Unfair Trading Regulations 2008 (CPRs).
The CPRs protect consumers from being given false or misleading information by businesses. If consumers purchased a game on the understanding that it would continue to be playable, even when support ends, then the CPRs may provide recourse.
Under the CRA, consumers have clear rights when buying digital content, such as video games, supplied in digital form. Any digital content the consumer has paid for must be as described and of a satisfactory quality. If digital content does not meet these requirements, the consumer is entitled to a repair or replacement, or a price reduction or refund if the fault cannot be fixed. The CRA has a time limit of up to six years after a breach of contract during which a consumer can take legal action.
Asked by: Liz Saville Roberts (Plaid Cymru - Dwyfor Meirionnydd)
Question to the Department for Energy Security & Net Zero:
To ask the Secretary of State for Energy Security and Net Zero, what recent assessment she has made of the adequacy of the Energy Company Obligation redress schemes in ensuring that households receive fair and timely redress for problems arising from the scheme.
Answered by Amanda Solloway - Government Whip, Lord Commissioner of HM Treasury
The scheme administrator, Ofgem has set out a comprehensive route to redress for any issues arising from measures installed under the scheme, which can be found at: www.ofgem.gov.uk/eco4-complaints-process.
In response to the Competition and Markets Authority (CMA) green heating and insulation review, the government also announced work which is being undertaken to improve consumer protection. A link to the government’s written statement of 21 February 2024 can be found here.
We remain fully committed to protecting all consumers undertaking home retrofit work.
Asked by: Liz Saville Roberts (Plaid Cymru - Dwyfor Meirionnydd)
Question to the Department for Energy Security & Net Zero:
To ask the Secretary of State for Energy Security and Net Zero, what recent assessment she has made of the adequacy of the protection afforded to households who are affected by high charges from companies operating under the Energy Company Obligation Scheme.
Answered by Amanda Solloway - Government Whip, Lord Commissioner of HM Treasury
The Energy Company Obligation (ECO) places a requirement on larger energy suppliers to deliver heating and insulation measures to eligible households. Energy suppliers are assumed to recoup the cost of delivery through consumer bills. Homes benefitting from ECO4 are assumed to cut an average of £430 off their annual energy bills based on the latest price cap.
Asked by: Kerry McCarthy (Labour - Bristol East)
Question to the Department for Energy Security & Net Zero:
To ask the Secretary of State for Energy Security and Net Zero, which consultations (a) published and (b) inherited by her Department are awaiting a response; and when she plans to publish each of those responses.
Answered by Justin Tomlinson - Minister of State (Department for Energy Security and Net Zero)
The Department for Energy Security and Net Zero has inherited or published 35 consultations, for which a response by the department is still outstanding:
The Department will respond to each in due course.
Asked by: Tanmanjeet Singh Dhesi (Labour - Slough)
Question to the Department for Energy Security & Net Zero:
To ask the Secretary of State for Energy Security and Net Zero, what assessment she has made of the potential (a) merits and (b) impact on vulnerable groups of dynamic energy pricing.
Answered by Amanda Solloway - Government Whip, Lord Commissioner of HM Treasury
Smarter technologies, tariffs, and services, including potentially dynamic energy pricing, can bring benefits for many consumers.
At the same time, we recognise that we must have the right consumer protection framework in place, particularly for vulnerable consumers.
In February, the Department launched a Call-for-Evidence on Default Tariffs which explores how default tariffs should evolve to work in a future, more dynamic, market. More information can be found here: https://assets.publishing.service.gov.uk/media/66019a0065ca2fa78e7da7dc/future-default-tariffs-for-households-call-for-evidence.pdf
Additionally, in their future work plan, Ofgem have committed to look at consumer protection in the future market and update their vulnerability strategy, alongside their ongoing work to protect vulnerable consumers.