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Written Question

Question Link

Tuesday 14th May 2024

Asked by: Jerome Mayhew (Conservative - Broadland)

Question to the Ministry of Justice:

What steps his Department is taking to reduce delays in judicial processes.

Answered by Gareth Bacon - Parliamentary Under-Secretary (Ministry of Justice)

We remain committed to tackling the outstanding caseloads across our courts and tribunals and have introduced a range of measures to achieve this aim.

While the listing of cases is an independent judicial function, we have consistently invested in judicial recruitment to ensure we have the capacity to deliver effective judicial processes. Since 2018, we have recruited around 1,000 judges and tribunal members annually, across all jurisdictions.

Criminal courts
Over 90% of all criminal cases are heard at the magistrates’ courts, where we heard 100,000 cases a month on average across 2023. While the outstanding caseload in the magistrates’ courts has slightly increased in recent months due to an increase in the number of cases coming to court, the caseload remains well below its pandemic peak and stood at 370,700 at the end of December 2023, and cases continue to be progressed quickly.

To aid our efforts in the magistrates’ courts, we invested £1 million in a programme of work to support the recruitment of more magistrates. We aim to recruit 2,000 new and diverse magistrates this year, and similar numbers for each of the next couple of years.

At the Crown Court, we remain committed to reducing the outstanding caseload. We delivered 107,700 sitting days in the most recent financial year (FY23/24) and judges have worked tirelessly to complete more cases. The latest data shows cases progressed through the Crown Court more quickly throughout 2023, with the median time from receipt to completion reducing from 167 days in the first quarter of 2023, to 125 days in the last quarter.

We are also investing more in our criminal courts. In August 2023, we announced we are investing £220 million for essential modernisation and repair work of our court buildings, up to March 2025.

Family Court
In March 2024 the Family Justice Board agreed a new set of priorities for the family justice system, with a clear focus on closing the longest running cases and increasing the proportion of public law cases concluding within the 26-week statutory timeline.

We announced in the Spring Budget an additional £55 million to improve productivity, support earlier resolution of family disputes and reduce the number of cases coming to court. This includes creating a digital advice tool for separating couples, piloting early legal advice and supporting the expansion of the private law Pathfinder model. The Department for Education are investing an extra £10 million to deliver new initiatives to address the longest delays in public law.

We have provided the flexibility for judges to sit virtually across regional boundaries, so that judges can be deployed where they are needed most, to reduce the caseload and waiting times.

We are also investing up to £23.6 million in the family mediation voucher scheme, which we intend will allow for its continuation up to March 2025. As of May 2024, over 28,600 families have successfully used the scheme to attempt to resolve their private law disputes outside of court.

Civil courts

With regards to civil cases, we are taking action to ensure those that do need to go to trial are dealt with quickly. We have a significant volume of judicial recruitment underway for District and Deputy District Judges, are digitising court processes and holding more remote hearings, and are increasing the use of mediation.

The requirement for small claims in the county court to attend a mediation session with the Small Claims Mediation Service will start this spring and is expected to help parties resolve their dispute swiftly and consensually without the need for a judicial hearing.

The HMCTS Reform Program has introduced technology that delivers simplified and transformed digital ways of working for civil court users and judges such as the online money claims process and the damages claims service, offering accessible and responsive services.

Tribunals
With regards to the tribunals, we continue to work with the Department for Business and Trade on further measures to address caseloads in the Employment Tribunal, where the deployment of legal officers, recruitment of additional judges and a new electronic case management system have helped the Tribunal to manage its caseload which remains below its pandemic peak.

We have rolled out the HMCTS digital reform programme in the Immigration and Asylum and Social Entitlement chambers so that anyone challenging an immigration or welfare benefits decision can lodge their appeal, track progress and receive the results all online.

HMCTS continues to invest in improving tribunal productivity through the recruitment of additional Judges, deployment of Legal Officers to actively manage cases, the development of modern case management systems and the use of remote hearing technology.


Written Question
Parkinson's Disease: Research
Tuesday 14th May 2024

Asked by: Caroline Lucas (Green Party - Brighton, Pavilion)

Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, what funding the (a) National Institute for Health and Care Research and (b) UK Research Institute has provided for Parkinson's research in each of the last five years.

Answered by Andrew Stephenson - Minister of State (Department of Health and Social Care)

The Government’s responsibility for delivering Parkinson’s disease research is shared between the Department of Health and Social Care, with research delivered by the National Institute for Health and Care Research (NIHR), and the Department for Science, Innovation and Technology (DSIT), with research delivered via UK Research and Innovation (UKRI). Between the financial years 2019/20 and 2023/24, the Department of Health and Social Care, via the NIHR, funded Parkinson’s research projects to a total value of £12.9 million of programme spend.

As well as funding research itself, the NIHR invests significantly in research expertise and capacity, specialist facilities, support services, and collaborations, to support and deliver research in England. Collectively this forms the NIHR’s infrastructure. The NIHR’s infrastructure enables the country’s leading experts to develop and deliver high-quality translational, clinical, and applied research into Parkinson’s disease. For example, in the financial year 2022/23, the NIHR Clinical Research Network supported 114 studies related to Parkinson’s disease. UKRI spent over £66 million on research into Parkinson’s disease between the financial years 2019/20 and 2023/24. The following table shows the breakdown of spend on Parkinson's research for the NIHR and UKRI, each year from 2019/20 to 2023/24:

NIHR programmes

UKRI

Total

2019/20

£2,470,000

£18,200,000

£20,680,000

2020/21

£2,180,000

£11,970,000

£14,160,000

2021/22

£2,620,000

£13,010,000

£15,640,000

2022/23

£2,570,000

£11,890,000

£14,470,000

2023/24

£3,030,000

£11,060,000

£14,090,000

Total

£12,900,000

£66,150,000

£79,060,000


Written Question
Eutelsat OneWeb: Finance
Wednesday 8th May 2024

Asked by: Lord Mendelsohn (Labour - Life peer)

Question to the Department for Science, Innovation & Technology:

To ask His Majesty's Government whether they will publish (1) their original investment case, including financial projections, for the purchase of a $500 million stake in US satellite technology company OneWeb in 2020; and (2) an updated business case and financial projections for their investment in the company.

Answered by Viscount Camrose - Parliamentary Under Secretary of State (Department for Science, Innovation and Technology)

As was the case under previous governments, any investment case informing Government's decision to invest in OneWeb, including financial projections, remains commercially sensitive. As a publicly traded company, Eutelsat Group regularly publishes its financial results, including market guidance on their outlook and financial objectives, and the latest were published on 16 February 2024.


Written Question
Eutelsat OneWeb: Finance
Wednesday 8th May 2024

Asked by: Lord Mendelsohn (Labour - Life peer)

Question to the Department for Science, Innovation & Technology:

To ask His Majesty's Government, according to their business plan justifying their investment in US satellite technology company OneWeb in 2020, what projection they made of the value of the company at the end of 2024.

Answered by Viscount Camrose - Parliamentary Under Secretary of State (Department for Science, Innovation and Technology)

As was the case under previous governments, any investment case informing Government's decision to invest in OneWeb, including financial projections, remains commercially sensitive. As a publicly traded company, Eutelsat Group regularly publishes its financial results, including market guidance on their outlook and financial objectives, and the latest were published on 16 February 2024.


Written Question
Financial Services: Information Sharing
Tuesday 7th May 2024

Asked by: Bill Wiggin (Conservative - North Herefordshire)

Question to the HM Treasury:

To ask the Chancellor of the Exchequer, what his policy is on open finance.

Answered by Bim Afolami - Economic Secretary (HM Treasury)

The financial services sector is currently at the forefront of Smart Data, through a combination of Open Banking and the HM Treasury-funded Centre for Finance, Innovation and Technology (CFIT), which recently published recommendations for driving Open Finance forward in the UK.

HM Treasury has worked closely with the Department for Business and Trade as it developed its Smart Data roadmap, which sets out the government’s ambition for future Smart Data scheme development across seven different sectors, including finance, and is available here: https://www.gov.uk/government/publications/the-smart-data-roadmap-action-the-government-is-taking-in-2024-to-2025.

As set out in the roadmap, HM Treasury will carefully consider CFIT’s recommendations for Open Finance, alongside wider industry engagement, as it develops its strategy for Open Finance.

In April 2024, HM Treasury also announced the launch of an industry-led taskforce, which will identify and prioritise Open Finance use cases and data-sets that could be unlocked to improve SME access to credit.


Written Question
Further Education and Schools: Basic Skills
Tuesday 7th May 2024

Asked by: Lloyd Russell-Moyle (Labour (Co-op) - Brighton, Kemptown)

Question to the Department for Education:

To ask the Secretary of State for Education, whether she plans to encourage a greater emphasis on developing essential skills for life in schools and colleges.

Answered by Damian Hinds - Minister of State (Education)

The department wants all children to leave school with the knowledge, skills and values that will prepare them to be citizens in modern Britain. There are many aspects of the curriculum that help young people develop essential life skills, including through the teaching of Relationships, Sex and Health Education (RSHE), citizenship, mathematics and design and technology (D&T).

In primary schools, age-appropriate relationships education involves supporting children to learn how to develop mutually respectful relationships in all contexts, including online. In secondary schools, this broadens to become age-appropriate relationships and sex education. In health education, there is a strong focus on mental wellbeing, including a recognition that mental wellbeing and physical health are linked. The statutory guidance is available at: https://www.gov.uk/government/publications/relationships-education-relationships-and-sex-education-rse-and-health-education.

The department is currently reviewing the RSHE statutory guidance. The review has been informed by an independent expert panel to advise the Secretary of State for Education on the introduction of age limits for sensitive subjects. A draft of the amended guidance will be published for consultation as soon as possible.

The national curriculum for secondary citizenship develops pupils’ awareness and understanding of democracy, government and how laws are made and upheld. Teaching should equip pupils with the skills and knowledge to explore political and social issues critically, to weigh evidence, debate and make reasoned arguments. The citizenship programmes of study are available at the following link: https://www.gov.uk/government/publications/national-curriculum-in-england-citizenship-programmes-of-study.

Primary maintained schools and all academies are encouraged to cover citizenship as part of their duty to deliver a broad and balanced curriculum following the non-statutory framework for citizenship.

Pupils should be prepared to manage their money well, make sound financial decisions and know where to seek further information when needed.

Financial knowledge is a compulsory part of the national curriculum for mathematics at key stages 1 to 4 and citizenship at key stages 3 and 4. The mathematics curriculum provides young people with the mathematical knowledge that underpins their ability to make important financial decisions. At primary schools, there is a strong emphasis on enabling pupils to develop fluency, mathematical reasoning and competence in solving increasingly sophisticated problems. At secondary schools and in GCSE mathematics, pupils solve problems in financial contexts. The mathematics programme of study can be found on GOV.UK.

Through primary citizenship curriculum, pupils should be taught to realise that money comes from different sources and can be used for different purposes. They should also be taught how to spend and save money sensibly and that economic choices affect individuals and communities. This is expanded in secondary citizenship where pupils are taught the function and uses of money, how to budget, and manage credit and debt, as well as concepts like insurance, savings and pensions.

Cooking and nutrition is a discrete strand of the national curriculum for D&T. This was introduced as part of the 2014 D&T curriculum and is compulsory for key stages 1 to 3. The curriculum aims to teach children how to cook, with an emphasis on savoury dishes, and how to apply the principles of healthy eating and nutrition. It recognises that cooking is an important life skill that will help children to feed themselves and others healthy and affordable food.

RSHE and citizenship sit alongside extra-curricular programmes to develop a variety of life skills such as resilience, leadership, persistence, and teamwork. Schools are best placed to understand and meet the needs of their pupils and so have flexibility to decide how they deliver the curriculum and what range of extra-curricular activities to offer. The department supports a range of initiatives to expand access to extra-curricular activities through schools, such as working with the Department for Culture, Media and Sport to offer the Duke of Edinburgh’s Award to all state secondary schools in England.


Written Question
Jobseeker's Allowance
Wednesday 1st May 2024

Asked by: Angela Eagle (Labour - Wallasey)

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what percentage of new Jobseeker’s Allowance claims have been completed within the planned processing timescales by (a) nation and (b) region in each year since 2010.

Answered by Paul Maynard - Parliamentary Under-Secretary (Department for Work and Pensions)

Table 1 - Percentage of new claims that have been completed within the planned processing timescales by benefit.

2016-17

2017-18

2018-19

2019-20

2020-21

2021-22

2022-23

2023-24

Jobseekers Allowance

88.6%

86.8%

80.6%

53.1%

82.5%

87.1%

67.8%

58.7%

Employment and Support Allowance

84.6%

85.3%

73.3%

96.1%

70.9%

42.5%

47.4%

39.5%

State Pension

87.9%

73.7%

86.8%

86.7%

76.2%

45.6%

72.0%

96.2%

Pension Credit

71.0%

55.2%

53.4%

44.8%

88.2%

74.3%

45.7%

77.7%

Disability Living Allowance (child)

96.8%

96.5%

96.2%

91.3%

92.1%

35.6%

4.6%

3.5%

Personal Independence Payment

85.1%

77.2%

72.3%

40.4%

23.0%

6.8%

38.4%

51.7%

Child Maintenance Service

82.8%

87.4%

88.3%

91.6%

84.3%

84.3%

79.4%

79.6%

Universal Credit

80.4%

85.2%

90.9%

85.7%

84.4%

TBC

Comments to note:

  • Data has been provided for the years 2016-17 to 2023-24 (UC 2018-19 to 2023-24). Previous years requested are not retained centrally and the breakdown by nation and region for services except UC would only be available at a disproportionate cost.

  • In the spirit of answering the question we have provided table 1 above.

Service Performance Context:

Jobseekers Allowance

  • From the start of the pandemic until April 2021, JSA claims were subject to easements that meant face-to-face appointment was removed. In April 2021, Claimant Commitments and regular face to face engagement requirements were reintroduced.

Employment and Support Allowance

  • ESA 2019-20 to 2023-24, the new claim process for New Style Employment and Support Allowance (NSESA) changed. In April 2020 a digital claim was introduced during Covid. Prior to this, as part of the new claim process, a period up to 10 days at beginning was never measured. With the re-designed process all time is included, so it is not possible to make a like-for-like comparison with the new claim process before April 2020.

State Pension

  • Performance was severely impacted due to the need to repivot resource to other areas, such as Universal Credit, during the global pandemic. In 2021/22, resource was re-deployed to work through the backlogs. Investment in digital services in this area has also aided recovery leading to significant performance improvements in 2023/24.

Pension Credit

  • 2019/20 was impacted by substantial spikes in claims following the BBC decision to remove free TV licences. Uptake in Pension Credit has been encouraged through campaigns and again led to unprecedented claims being received when entitlement was linked to additional Cost of Living payments. This created backlogs and impacted payment timeliness as these were recovered.

Disability Living Allowance (Child)

  • Disability Living Allowance ceased in 2013 and is no longer an active benefit, it was replaced by Personal Independence Payment. Disability Living Allowance for Children continues to accept new claims and as such we have responded in respect of this benefit.
  • Demand for Child DLA has increased in recent years and is significantly higher than pre-pandemic volumes.
  • During 2020-21 we deferred case renewal activity to focus on processing new claims. Since then the service has had to service both high new claims volumes and the deferred renewal work which has led to longer processing times.
  • We have increased the numbers of staff working on Child DLA to respond to increase new claims volumes, and clear cases in date order to ensure fair customer service.

Personal Independence Payment

  • PIP performance represents a significant recovery compared to prior periods and the lowest average journey time recorded since 2018 (see published statistics)
  • PIP New Claims demand is significantly higher than pre-Covid levels, despite the devolution of Scottish claims during this period.

Child Maintenance Service

  • Child Maintenance Service application volumes have been sharply increasing with CMS receiving more than 50% more in 2023/24 than in 2021/22. This dip in performance over this time can largely be explained by this. More recently, the removal of the Application fee has also resulted in higher volumes.

Universal Credit

  • Data has been provided for the years 2018-19 to 2023-24. Detailed data by local areas is available via Stat Xplore within the Universal Credit Published Statistics (Universal Credit statistics - GOV.UK (www.gov.uk)). Previous years requested are not retained centrally or published and the breakdown by nation and region would only be available at a disproportionate cost.

  • The 2023-24 figures for UC are not available until May as per the Statistics Release schedule.

  • Planned timescales for all benefits are listed in table 2 below.

Table 2: Planned Timescales for new claims (current methodology)

Jobseekers Allowance

Within 10 working days

Employment and Support Allowance

Within 10 working days

State Pension

Within 20 working days of State Pension entitlement date or 20 working days of Initial date of claim if claiming after entitlement has started.

Pension Credit

Within 50 working days

Disability Living Allowance (Child)

Within 40 working days

Personal Independence Payment

Within 75 working days

Child Maintenance Service

Payment within 12 weeks

Universal Credit

% Full Payment 1st Assessment Period

Notes: The planned timescales detailed above relate to those used for the 23/24 financial year. The timescales and methodologies to calculate them have changed over time to reflect new processes, technology and demands on our services.


Written Question
Disability Living Allowance
Wednesday 1st May 2024

Asked by: Angela Eagle (Labour - Wallasey)

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what percentage of new Disability Living Allowance claims have been completed within the planned processing timescales by (a) nation and (b) region in each year since 2010.

Answered by Paul Maynard - Parliamentary Under-Secretary (Department for Work and Pensions)

Table 1 - Percentage of new claims that have been completed within the planned processing timescales by benefit.

2016-17

2017-18

2018-19

2019-20

2020-21

2021-22

2022-23

2023-24

Jobseekers Allowance

88.6%

86.8%

80.6%

53.1%

82.5%

87.1%

67.8%

58.7%

Employment and Support Allowance

84.6%

85.3%

73.3%

96.1%

70.9%

42.5%

47.4%

39.5%

State Pension

87.9%

73.7%

86.8%

86.7%

76.2%

45.6%

72.0%

96.2%

Pension Credit

71.0%

55.2%

53.4%

44.8%

88.2%

74.3%

45.7%

77.7%

Disability Living Allowance (child)

96.8%

96.5%

96.2%

91.3%

92.1%

35.6%

4.6%

3.5%

Personal Independence Payment

85.1%

77.2%

72.3%

40.4%

23.0%

6.8%

38.4%

51.7%

Child Maintenance Service

82.8%

87.4%

88.3%

91.6%

84.3%

84.3%

79.4%

79.6%

Universal Credit

80.4%

85.2%

90.9%

85.7%

84.4%

TBC

Comments to note:

  • Data has been provided for the years 2016-17 to 2023-24 (UC 2018-19 to 2023-24). Previous years requested are not retained centrally and the breakdown by nation and region for services except UC would only be available at a disproportionate cost.

  • In the spirit of answering the question we have provided table 1 above.

Service Performance Context:

Jobseekers Allowance

  • From the start of the pandemic until April 2021, JSA claims were subject to easements that meant face-to-face appointment was removed. In April 2021, Claimant Commitments and regular face to face engagement requirements were reintroduced.

Employment and Support Allowance

  • ESA 2019-20 to 2023-24, the new claim process for New Style Employment and Support Allowance (NSESA) changed. In April 2020 a digital claim was introduced during Covid. Prior to this, as part of the new claim process, a period up to 10 days at beginning was never measured. With the re-designed process all time is included, so it is not possible to make a like-for-like comparison with the new claim process before April 2020.

State Pension

  • Performance was severely impacted due to the need to repivot resource to other areas, such as Universal Credit, during the global pandemic. In 2021/22, resource was re-deployed to work through the backlogs. Investment in digital services in this area has also aided recovery leading to significant performance improvements in 2023/24.

Pension Credit

  • 2019/20 was impacted by substantial spikes in claims following the BBC decision to remove free TV licences. Uptake in Pension Credit has been encouraged through campaigns and again led to unprecedented claims being received when entitlement was linked to additional Cost of Living payments. This created backlogs and impacted payment timeliness as these were recovered.

Disability Living Allowance (Child)

  • Disability Living Allowance ceased in 2013 and is no longer an active benefit, it was replaced by Personal Independence Payment. Disability Living Allowance for Children continues to accept new claims and as such we have responded in respect of this benefit.
  • Demand for Child DLA has increased in recent years and is significantly higher than pre-pandemic volumes.
  • During 2020-21 we deferred case renewal activity to focus on processing new claims. Since then the service has had to service both high new claims volumes and the deferred renewal work which has led to longer processing times.
  • We have increased the numbers of staff working on Child DLA to respond to increase new claims volumes, and clear cases in date order to ensure fair customer service.

Personal Independence Payment

  • PIP performance represents a significant recovery compared to prior periods and the lowest average journey time recorded since 2018 (see published statistics)
  • PIP New Claims demand is significantly higher than pre-Covid levels, despite the devolution of Scottish claims during this period.

Child Maintenance Service

  • Child Maintenance Service application volumes have been sharply increasing with CMS receiving more than 50% more in 2023/24 than in 2021/22. This dip in performance over this time can largely be explained by this. More recently, the removal of the Application fee has also resulted in higher volumes.

Universal Credit

  • Data has been provided for the years 2018-19 to 2023-24. Detailed data by local areas is available via Stat Xplore within the Universal Credit Published Statistics (Universal Credit statistics - GOV.UK (www.gov.uk)). Previous years requested are not retained centrally or published and the breakdown by nation and region would only be available at a disproportionate cost.

  • The 2023-24 figures for UC are not available until May as per the Statistics Release schedule.

  • Planned timescales for all benefits are listed in table 2 below.

Table 2: Planned Timescales for new claims (current methodology)

Jobseekers Allowance

Within 10 working days

Employment and Support Allowance

Within 10 working days

State Pension

Within 20 working days of State Pension entitlement date or 20 working days of Initial date of claim if claiming after entitlement has started.

Pension Credit

Within 50 working days

Disability Living Allowance (Child)

Within 40 working days

Personal Independence Payment

Within 75 working days

Child Maintenance Service

Payment within 12 weeks

Universal Credit

% Full Payment 1st Assessment Period

Notes: The planned timescales detailed above relate to those used for the 23/24 financial year. The timescales and methodologies to calculate them have changed over time to reflect new processes, technology and demands on our services.


Written Question
Employment and Support Allowance
Wednesday 1st May 2024

Asked by: Angela Eagle (Labour - Wallasey)

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what percentage of new Employment and Support Allowance claims have been completed within the planned processing timescales by (a) nation and (b) region in each year since 2010.

Answered by Paul Maynard - Parliamentary Under-Secretary (Department for Work and Pensions)

Table 1 - Percentage of new claims that have been completed within the planned processing timescales by benefit.

2016-17

2017-18

2018-19

2019-20

2020-21

2021-22

2022-23

2023-24

Jobseekers Allowance

88.6%

86.8%

80.6%

53.1%

82.5%

87.1%

67.8%

58.7%

Employment and Support Allowance

84.6%

85.3%

73.3%

96.1%

70.9%

42.5%

47.4%

39.5%

State Pension

87.9%

73.7%

86.8%

86.7%

76.2%

45.6%

72.0%

96.2%

Pension Credit

71.0%

55.2%

53.4%

44.8%

88.2%

74.3%

45.7%

77.7%

Disability Living Allowance (child)

96.8%

96.5%

96.2%

91.3%

92.1%

35.6%

4.6%

3.5%

Personal Independence Payment

85.1%

77.2%

72.3%

40.4%

23.0%

6.8%

38.4%

51.7%

Child Maintenance Service

82.8%

87.4%

88.3%

91.6%

84.3%

84.3%

79.4%

79.6%

Universal Credit

80.4%

85.2%

90.9%

85.7%

84.4%

TBC

Comments to note:

  • Data has been provided for the years 2016-17 to 2023-24 (UC 2018-19 to 2023-24). Previous years requested are not retained centrally and the breakdown by nation and region for services except UC would only be available at a disproportionate cost.

  • In the spirit of answering the question we have provided table 1 above.

Service Performance Context:

Jobseekers Allowance

  • From the start of the pandemic until April 2021, JSA claims were subject to easements that meant face-to-face appointment was removed. In April 2021, Claimant Commitments and regular face to face engagement requirements were reintroduced.

Employment and Support Allowance

  • ESA 2019-20 to 2023-24, the new claim process for New Style Employment and Support Allowance (NSESA) changed. In April 2020 a digital claim was introduced during Covid. Prior to this, as part of the new claim process, a period up to 10 days at beginning was never measured. With the re-designed process all time is included, so it is not possible to make a like-for-like comparison with the new claim process before April 2020.

State Pension

  • Performance was severely impacted due to the need to repivot resource to other areas, such as Universal Credit, during the global pandemic. In 2021/22, resource was re-deployed to work through the backlogs. Investment in digital services in this area has also aided recovery leading to significant performance improvements in 2023/24.

Pension Credit

  • 2019/20 was impacted by substantial spikes in claims following the BBC decision to remove free TV licences. Uptake in Pension Credit has been encouraged through campaigns and again led to unprecedented claims being received when entitlement was linked to additional Cost of Living payments. This created backlogs and impacted payment timeliness as these were recovered.

Disability Living Allowance (Child)

  • Disability Living Allowance ceased in 2013 and is no longer an active benefit, it was replaced by Personal Independence Payment. Disability Living Allowance for Children continues to accept new claims and as such we have responded in respect of this benefit.
  • Demand for Child DLA has increased in recent years and is significantly higher than pre-pandemic volumes.
  • During 2020-21 we deferred case renewal activity to focus on processing new claims. Since then the service has had to service both high new claims volumes and the deferred renewal work which has led to longer processing times.
  • We have increased the numbers of staff working on Child DLA to respond to increase new claims volumes, and clear cases in date order to ensure fair customer service.

Personal Independence Payment

  • PIP performance represents a significant recovery compared to prior periods and the lowest average journey time recorded since 2018 (see published statistics)
  • PIP New Claims demand is significantly higher than pre-Covid levels, despite the devolution of Scottish claims during this period.

Child Maintenance Service

  • Child Maintenance Service application volumes have been sharply increasing with CMS receiving more than 50% more in 2023/24 than in 2021/22. This dip in performance over this time can largely be explained by this. More recently, the removal of the Application fee has also resulted in higher volumes.

Universal Credit

  • Data has been provided for the years 2018-19 to 2023-24. Detailed data by local areas is available via Stat Xplore within the Universal Credit Published Statistics (Universal Credit statistics - GOV.UK (www.gov.uk)). Previous years requested are not retained centrally or published and the breakdown by nation and region would only be available at a disproportionate cost.

  • The 2023-24 figures for UC are not available until May as per the Statistics Release schedule.

  • Planned timescales for all benefits are listed in table 2 below.

Table 2: Planned Timescales for new claims (current methodology)

Jobseekers Allowance

Within 10 working days

Employment and Support Allowance

Within 10 working days

State Pension

Within 20 working days of State Pension entitlement date or 20 working days of Initial date of claim if claiming after entitlement has started.

Pension Credit

Within 50 working days

Disability Living Allowance (Child)

Within 40 working days

Personal Independence Payment

Within 75 working days

Child Maintenance Service

Payment within 12 weeks

Universal Credit

% Full Payment 1st Assessment Period

Notes: The planned timescales detailed above relate to those used for the 23/24 financial year. The timescales and methodologies to calculate them have changed over time to reflect new processes, technology and demands on our services.


Written Question
Personal Independence Payment
Wednesday 1st May 2024

Asked by: Angela Eagle (Labour - Wallasey)

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what percentage of new Personal Independence Payment claims have been completed within the planned processing timescales by (a) nation and (b) region in each year since 2013.

Answered by Paul Maynard - Parliamentary Under-Secretary (Department for Work and Pensions)

Table 1 - Percentage of new claims that have been completed within the planned processing timescales by benefit.

2016-17

2017-18

2018-19

2019-20

2020-21

2021-22

2022-23

2023-24

Jobseekers Allowance

88.6%

86.8%

80.6%

53.1%

82.5%

87.1%

67.8%

58.7%

Employment and Support Allowance

84.6%

85.3%

73.3%

96.1%

70.9%

42.5%

47.4%

39.5%

State Pension

87.9%

73.7%

86.8%

86.7%

76.2%

45.6%

72.0%

96.2%

Pension Credit

71.0%

55.2%

53.4%

44.8%

88.2%

74.3%

45.7%

77.7%

Disability Living Allowance (child)

96.8%

96.5%

96.2%

91.3%

92.1%

35.6%

4.6%

3.5%

Personal Independence Payment

85.1%

77.2%

72.3%

40.4%

23.0%

6.8%

38.4%

51.7%

Child Maintenance Service

82.8%

87.4%

88.3%

91.6%

84.3%

84.3%

79.4%

79.6%

Universal Credit

80.4%

85.2%

90.9%

85.7%

84.4%

TBC

Comments to note:

  • Data has been provided for the years 2016-17 to 2023-24 (UC 2018-19 to 2023-24). Previous years requested are not retained centrally and the breakdown by nation and region for services except UC would only be available at a disproportionate cost.

  • In the spirit of answering the question we have provided table 1 above.

Service Performance Context:

Jobseekers Allowance

  • From the start of the pandemic until April 2021, JSA claims were subject to easements that meant face-to-face appointment was removed. In April 2021, Claimant Commitments and regular face to face engagement requirements were reintroduced.

Employment and Support Allowance

  • ESA 2019-20 to 2023-24, the new claim process for New Style Employment and Support Allowance (NSESA) changed. In April 2020 a digital claim was introduced during Covid. Prior to this, as part of the new claim process, a period up to 10 days at beginning was never measured. With the re-designed process all time is included, so it is not possible to make a like-for-like comparison with the new claim process before April 2020.

State Pension

  • Performance was severely impacted due to the need to repivot resource to other areas, such as Universal Credit, during the global pandemic. In 2021/22, resource was re-deployed to work through the backlogs. Investment in digital services in this area has also aided recovery leading to significant performance improvements in 2023/24.

Pension Credit

  • 2019/20 was impacted by substantial spikes in claims following the BBC decision to remove free TV licences. Uptake in Pension Credit has been encouraged through campaigns and again led to unprecedented claims being received when entitlement was linked to additional Cost of Living payments. This created backlogs and impacted payment timeliness as these were recovered.

Disability Living Allowance (Child)

  • Disability Living Allowance ceased in 2013 and is no longer an active benefit, it was replaced by Personal Independence Payment. Disability Living Allowance for Children continues to accept new claims and as such we have responded in respect of this benefit.
  • Demand for Child DLA has increased in recent years and is significantly higher than pre-pandemic volumes.
  • During 2020-21 we deferred case renewal activity to focus on processing new claims. Since then the service has had to service both high new claims volumes and the deferred renewal work which has led to longer processing times.
  • We have increased the numbers of staff working on Child DLA to respond to increase new claims volumes, and clear cases in date order to ensure fair customer service.

Personal Independence Payment

  • PIP performance represents a significant recovery compared to prior periods and the lowest average journey time recorded since 2018 (see published statistics)
  • PIP New Claims demand is significantly higher than pre-Covid levels, despite the devolution of Scottish claims during this period.

Child Maintenance Service

  • Child Maintenance Service application volumes have been sharply increasing with CMS receiving more than 50% more in 2023/24 than in 2021/22. This dip in performance over this time can largely be explained by this. More recently, the removal of the Application fee has also resulted in higher volumes.

Universal Credit

  • Data has been provided for the years 2018-19 to 2023-24. Detailed data by local areas is available via Stat Xplore within the Universal Credit Published Statistics (Universal Credit statistics - GOV.UK (www.gov.uk)). Previous years requested are not retained centrally or published and the breakdown by nation and region would only be available at a disproportionate cost.

  • The 2023-24 figures for UC are not available until May as per the Statistics Release schedule.

  • Planned timescales for all benefits are listed in table 2 below.

Table 2: Planned Timescales for new claims (current methodology)

Jobseekers Allowance

Within 10 working days

Employment and Support Allowance

Within 10 working days

State Pension

Within 20 working days of State Pension entitlement date or 20 working days of Initial date of claim if claiming after entitlement has started.

Pension Credit

Within 50 working days

Disability Living Allowance (Child)

Within 40 working days

Personal Independence Payment

Within 75 working days

Child Maintenance Service

Payment within 12 weeks

Universal Credit

% Full Payment 1st Assessment Period

Notes: The planned timescales detailed above relate to those used for the 23/24 financial year. The timescales and methodologies to calculate them have changed over time to reflect new processes, technology and demands on our services.