Jan. 23 2026
Source Page: New King’s Counsel and Honorary King’s Counsel welcomed by Lord ChancellorJan. 23 2026
Source Page: Letter dated 21/01/2026 from Lord Timpson to Lord Foster of Bath regarding gambling addiction and harms within the criminal justice system. 2p.Asked by: Julian Smith (Conservative - Skipton and Ripon)
Question to the Ministry of Justice:
To ask the Secretary of State for Justice, a) what steps the Government is taking to reduce delays within the civil justice system, and b) whether he has considered the use of mediation as a potential solution.
Answered by Sarah Sackman - Minister of State (Ministry of Justice)
The Government is committed to improving performance of, and to reducing demands on, the civil courts. We have put in place measures such as the introduction of digital systems through the HMCTS Reform Programme to drive performance improvements and are focused on increasing capacity through more judicial recruitment.
The quarterly period covering July to September 2025, showed that the median time taken for small claims to go from issue to trial was 39 weeks, 5.9 weeks faster than the same period in 2024. For fast, intermediate and multi-track claims, it was 60 weeks, 5.1 weeks faster than a year earlier. This shows a positive trend regarding timeliness. Published statistics can be found in table 1_5 of the main tables here: Civil justice statistics quarterly: July to September 2025 - GOV.UK.
We recognise the benefits of mediation in resolving disputes swiftly. Mandatory mediation for small money claims below £10,000 is now integrated into the county court process, saving time and costs. A formal evaluation will be published in the summer of this year, and findings will inform decisions on further expansions of mandatory mediation.
Asked by: Tanmanjeet Singh Dhesi (Labour - Slough)
Question to the Ministry of Justice:
To ask the Secretary of State for Justice, what steps his Department is taking to improve (a) customer service, (b) accessibility and (c) the ability of users to speak to a human operator in its court telephone system.
Answered by Sarah Sackman - Minister of State (Ministry of Justice)
HM Courts and Tribunals Service (HMCTS) is taking steps to improve the service it provides Court and Tribunal users, for example, through the delivery of the Service Improvement Framework which focuses on written communications, telephone call handling, complaint handling and public facing information. This will be in place from April 2026.
HMCTS has developed an Accessibility Strategy following a Government Internal Audit Agency recommendation in September 2024 and is building an action plan to support delivery of the strategy.
HMCTS’ new digital services are designed and built to be simple, accessible, and easy to use. HMCTS has a digital support service to help those who are digitally excluded (based on access, skills or confidence) to complete digital forms. HMCTS digital services are required to comply with The Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018, under the Equality Act 2018. Our digital services are tested against the Web Content Accessibility Guidelines 2.2 AA Standard to make sure they comply with the regulations.
To improve call handling within HMCTS, some services, including Crime Magistrates, Civil and Family, have migrated call handling from local Courts into National Service centres. This change was made in recognition that a more efficient and consistent service can be delivered through modern technology and centrally managed, dedicated contact centre teams.
Asked by: Tanmanjeet Singh Dhesi (Labour - Slough)
Question to the Ministry of Justice:
To ask the Secretary of State for Justice, what steps courts take to comply with data protection laws.
Answered by Sarah Sackman - Minister of State (Ministry of Justice)
HM Courts and Tribunals Service (HMCTS) is an executive agency of the Ministry of Justice. The Department is the data controller for HMCTS data, and the Ministry of Justice Data Protection Officer (DPO) covers HMCTS.
HMCTS has a Data Protection Governance team which works closely with the Ministry of Justice DPO, to maintain a Data Protection Framework. The framework supports HMCTS staff to discharge their duties in compliance with data protection laws. HMCTS publishes Personal Information Charters for court and tribunal users, to help them understand how HMCTS uses and protects personal data. The HMCTS Personal Information Charters can be found here.
HMCTS maintains Data Protection Impact Assessments (DPIA) for processing activities and produces data sharing agreements where HMCTS data is shared with partners across the justice system.
All HMCTS staff must complete annual mandatory data security training which covers handling and protecting personal data. These measures ensure that courts uphold high standards in the handling and protection of personal data in accordance with data protection legislation.
Asked by: Tanmanjeet Singh Dhesi (Labour - Slough)
Question to the Ministry of Justice:
To ask the Secretary of State for Justice, how many people have been employed to answer phone enquiries for the High Court in each of the last 5 years.
Answered by Sarah Sackman - Minister of State (Ministry of Justice)
HM Courts & Tribunals Service (HMCTS) HR does not hold information relating to people employed to answer phone enquiries for the High Court. This is because answering telephone enquiries is a responsibility spanning multiple different role profiles.
No HMCTS role has the sole responsibility of answering telephone enquiries in its entirety, and so the word “telephone” or “phone” does not feature in any job titles.