Asylum Accommodation Contracts

Alex Cunningham Excerpts

Wednesday 10th October 2018 Westminster Hall

[Alex Cunningham (Stockton North) (Lab)]

I beg to move,

That this House has considered asylum accommodation contracts.

It is a pleasure to serve under your chairmanship, Mrs Main.

This issue might not grab the headlines of the mainstream media, it might not be a scandal that starts to trend on Twitter and it is unlikely to be an issue that party leaders are doorstepped on, but it is an issue of extreme importance. It reflects what kind of country we are and want to be, and what kind of people we are and want to be.

A huge number of areas could be addressed to improve the quality of life of asylum seekers, particularly when they are living on asylum support, from the amount of financial support they get to their general health and wellbeing. We can and should do better, and it need not cost the taxpayer any more money. Today’s debate is specifically about asylum accommodation contracts. The Government are just weeks away from signing new contracts that will determine the quality of asylum accommodation support for the next 10 years. This is a tremendous opportunity for mostly small but significant improvements to be made to provision. Perhaps even more importantly, it is an opportunity to ensure that service providers are delivering what they are supposed to and treating asylum seekers with the dignity and respect that we would expect for our own families.

Sadly, under the current contracts that is not generally the case. The total lack of adequate monitoring lets contractors get away with providing the most basic of services, which often fail to meet the old contract criteria. Brief after brief and organisation after organisation has called on the Government to step up the monitoring and to work in partnership with local authorities and third sector organisations to ensure that asylum seekers get the services they are entitled to and that the British taxpayer pays for.

[Mr Jim Cunningham (Coventry South) (Lab)]

I congratulate my hon. Friend on securing the debate. There is a pattern with these private companies in relation to public services. We have seen it in social security, where companies have actually had their contracts cancelled. More importantly, we should also touch on the Shaw report, which lays out what the Home Secretary thinks and the changes he is going to make. We must do what my hon. Friend suggests and go along with the Shaw report.

[Mrs Anne Main (in the Chair)]

Order. The hon. Gentleman knows by now that interventions are supposed to be short.

[Alex Cunningham]

My hon. Friend the Member for Coventry South (Mr Cunningham) makes a fair point. That is why we have to take opportunities with the new contracts to improve on what we had in the past.

The United Nations High Commissioner for Refugees is just one of dozens of organisations that has reached out to me since I secured this debate. In common with many others, it has recommended that the new contracts must have robust monitoring, with compliance and complaints mechanisms built into the agreements. I wonder whether the Minister agrees with that.

[Kate Green (Stretford and Urmston) (Lab)]

I congratulate my hon. Friend on securing the debate. I draw the House’s attention to my entry in the Register of Members’ Financial Interests in relation to funding support I receive for research capabilities in my office on immigration and asylum. In its report, the Select Committee on Home Affairs suggested a much tighter monitoring and inspection regime—something we would have hoped that the Government would have picked up in issuing the new contracts.

[Alex Cunningham]

Yes, indeed; that is the case. It is something that I will allude to later on in my remarks.

My staff team and I know first-hand how hard it is to break through the barriers of service providers and their subcontractors to try and get them to fulfil their contracts to vulnerable people. One example in Stockton is a family with a seriously disabled member. They were dumped in a second floor flat, making the person a prisoner in their home. It took us weeks and umpteen phone calls to providers, contractors, subcontractors and the Home Office to sort it out. Had the contract been properly monitored, this would never have happened.

The Home Affairs Committee—I said I would mention it—recommended that the Government recognise local authorities and the third sector as key stakeholders, empower devolved Governments to monitor the delivery of the contracts and give local authorities greater flexibility to determine where accommodation is procured.

[Anna Turley (Redcar) (Lab/Co-op)]

I appreciate my hon. Friend giving way and congratulate him on securing this debate. As my neighbour in Teesside, will he join me in congratulating the local authority there? They have proved themselves to be excellent partners in delivering the Syrian resettlement programme. Does he agree that flexibility should be extended on the asylum dispersal system, so that local authorities can again prove themselves to be excellent partners in providing these services when the private sector fails?

[Alex Cunningham]

Yes, I most certainly do. We have some great local authorities throughout the Tees valley. The local authorities really want to work with the Government on this. They have the expertise, they know the people, they know the places and they know the facilities.

[Chi Onwurah (Newcastle upon Tyne Central) (Lab)]

I thank my hon. Friend for being generous with his time. Specifically on that point about local authorities, my local authority, Newcastle City Council, recently received a court judgment that prevents it from imposing decent home standards on asylum accommodation. Does he agree that that is absolutely unacceptable?

[Alex Cunningham]

It is absolutely unacceptable. All the more reason why the Government can now take an opportunity with the new contracts to lay down higher standards for the vulnerable people who we should be looking after.

A briefing from the Local Government Association confirms that the current model of provision for asylum seekers does not provide the necessary funding for councils and is likely to place further pressures on specific areas of the UK. I share the view that partnership structures need to be established as a matter of urgency that allow local authorities and regions to work with the Home Office and contractors to better manage the provision.

[Debbie Abrahams (Oldham East and Saddleworth) (Lab)]

My hon. Friend is very generous with his time. He is making a passionate speech. I want to add to the point about local authorities and community members. I have been supporting an Iraqi family who have had a real issue. The community came to me and said that the way that the family were being treated was absolutely unacceptable. In the scrutiny we need to make sure that communities are on board as well.

[Alex Cunningham]

That is most certainly the case. If it were not for the community organisations in my constituency and throughout the Tees valley and the country, the people who are refugees in our country would be suffering a hell of a lot more than they currently are. The current contract fails in so many ways, and the new one will also fail if it is not designed and monitored properly. We need to listen to these organisations, be they local authorities or third sector groups. Daily, they meet and work with asylum seekers; they know where the failings are and how services could be improved.

A briefing from Asylum Matters says that the Government’s asylum accommodation contracts are worth more than £4 billion. That is £4 billion of public money, but Parliament seems powerless to influence the procurement process in order to ensure that some of the most vulnerable in our society get the support that they deserve as human beings. I hope that that will change today.

I want now to take a few moments to talk about simple matters: duvets, pillows, plates and mattresses. I am appalled at the poor quality of the ones provided to asylum seekers in Stockton. The contract says to provide a duvet and pillows, and the contractors do, but it is possible to get two pillows into one pillowcase, and the duvets are so thin as to provide no warmth at all. The mattresses, too, are poor; they are uncomfortable and often dirty. Then there is the single plastic plate issued to some refugees. The contract says to provide a plate, so the contractors do, but the plates are not fit for purpose and end up stained with knife marks cut into them from the simple task of cutting up food. If it were not for the churches and charities in my area and, I am sure, elsewhere that provide better quality goods, refugees would be freezing in houses where heating is often restricted.

[Paul Blomfield (Sheffield Central) (Lab)]

My hon. Friend is right to highlight those cases. All of us are present at the debate, I guess, because we have dealt with very distressing individual cases and too many of them. I had one recently in which for six months and after 30 telephone calls, G4S failed to deal with accommodation where there was damp and cockroach and rat infestation. My hon. Friend mentioned the Home Affairs Committee report. The Government have said that they want to—

[Mrs Anne Main (in the Chair)]

Order. I am sorry, but this cannot be a speech, because a lot of hon. Members are down to speak. I therefore ask for short interventions.

[Alex Cunningham]

I know exactly what my hon. Friend the Member for Sheffield Central (Paul Blomfield) was talking about, and I am sure that I will address some of those issues later.

Surely refugees should not have to rely on charity. I therefore ask the Minister to get into a little bit of detail and ensure that the new contracts define good tog ratings, decent pillows and—who knows?—even a plate that can be left clean for use the next day. That would be an easy and quick win that would make a tremendous difference to the lives and dignity of our refugees.

There is a tendency among some in this country and in the wider world to view someone seeking asylum as an “other”. So often it is ignored that asylum seekers are fleeing some of the most horrendous and dangerous situations, which we in this country could not even imagine. I will continue to use my voice to inform and educate and to communicate the message that asylum seekers are welcome here, that they will be treated with dignity and respect, and that they have a right to expect a quality of life that we would want for our own friends and family. I therefore stand with all those organisations that have contacted me and with asylum seekers in this country in making a plea to the Home Secretary to work in partnership with local authorities and the third sector, which can add so much value.

[Dame Caroline Spelman (Meriden) (Con)]

I congratulate the hon. Gentleman on securing the debate. I am sure that he has spoken with Refugee Action about the enormous need that asylum seekers have to learn English. Perhaps through him, I can appeal to my right hon. Friend the Minister to talk in her reply to the debate about what can be done to increase the capacity for teaching asylum seekers English.

[Alex Cunningham]

That is a very strong point. Local churches including my own, the Portrack Baptist church, are running the English classes for refugees in our community, so the point is well made and I am sure that the Minister will have taken it on board.

Asylum Matters commissioned an analysis of the statement of requirements for the new asylum accommodation and support contracts in order to identify how they differ from the current COMPASS—commercial and operational managers procuring asylum support services—contracts. It found that, on the whole, the new contracts resemble the current one, with most of the alterations being made unlikely to improve significantly the service that is provided. Has the Minister seen that analysis and, if so, what does she think of it?

There is also serious concern that the contract is for 10 years without any review period built in. That is reckless and wrong. The whole approach lets the Government wash their hands of the whole issue for a whole decade. With inadequate monitoring, many profit takers will just maximise their returns by short-changing refugees.

[Marsha De Cordova (Battersea) (Lab)]

I thank my hon. Friend for securing the debate. Does he agree that it is wrong to award 10-year contracts without adequate contract compliance being in place to ensure that people meet the obligations and that basic standards are met, so that the human rights of asylum seekers are not violated?

[Alex Cunningham]

Exactly. I really look forward to hearing from the Minister how the compliance and monitoring will be improved for the new contracts.

Things may have changed in the last few days, but we believe that the Home Office has not yet received compliant bids in north-east England, Yorkshire and the Humber and Northern Ireland. With no information provided to local authorities about why that situation has happened, the people who could be left to pick up the pieces are being left in the dark. Perhaps the Minister can update the House on the current status of compliant bids and, if we do not have them, tell us about plan B.

In a report put together by Asylum Matters on asylum housing in Tyneside, it was found that there are real concerns about mother-and-child accommodation. Women with two children of different ages are still all put together in one room—a situation that would never normally be accepted in the UK. Babies are particularly vulnerable to sickness in such situations, and the cramped conditions are causing disease to spread at an alarming rate, leading to everyone suffering from a sickness bug but still having to join a queue to use the bathroom down the hall. That is intolerable and even inhumane.

One of the other more emotive issues with the proposed contract has been highlighted by the Home Affairs Committee and so many other people. I am referring to asylum seekers being forced to share a bedroom, perhaps with a person of a different culture, different nationality and different religion. Often, it can be a victim of torture who is forced to share a room. Freedom from Torture has many examples that demonstrate that the Government and their contractors are failing to consider properly the vulnerability of many of these people.

One asylum seeker was placed in a shared room, and even though his therapist wrote to UK Visas and Immigration on three occasions, outlining his depression, post-traumatic stress disorder, suicidal ideation and chronic pain, no response was received for weeks on end and the suffering continued.

[Louise Haigh (Sheffield, Heeley) (Lab)]

My hon. Friend is making a really important point. One reason why this situation happens is that the Home Office fails to effectively share the information with the accommodation provider. Does he agree that the contracts should require the Home Office to share the information and that the accommodation providers should act on it accordingly?

[Alex Cunningham]

Yes, there are always going to be all sorts of issues in relation to confidentiality, but people who are providing direct services need information if they are to provide the correct facilities for people, so that definitely has to be addressed. I see this as the Government overseeing not just bad practice, but dangerous and cruel practice.

Another example involves a young Kurdish man who was moved from Teesside, where he had settled and joined a local church, to Tyneside because an older man sharing his accommodation thought that he could tell him how to live his life simply because he was his elder. The young man was intimidated, but rather than the older man being dealt with, the young man was moved, leaving the troublemaker to start on the next young person to be accommodated there.

One of the organisations in my own patch is Justice First, and I am pleased to see Kath Sainsbury from Justice First sitting in the Public Gallery. It has stressed to me that currently the Government’s position is that a person will not have to share a room if they are determined to be “vulnerable”, yet the Government have refused to define what vulnerable means to them.

In the reply to my parliamentary question about shared accommodation, the Minister said that room sharing will continue to be permitted

“providing it complies with the strict criteria set out in the contracts and with relevant national and local housing regulations, including advice from social services and primary and secondary care bodies on whether room sharing is inappropriate…

In addition all accommodation providers will be required to continue to ensure that they take into account a service user’s individual characteristics and provide them with appropriate accommodation reflective of any changing needs, including adherence to religious practice.”

I ask the Minister today how that will work. Will she spell out what those “strict criteria” are? How does she define vulnerability? How will providers be monitored—the word “monitoring” comes up again—and managed to ensure that they do not just ignore the advice and disregard individual needs? That is quite a list of questions for the Minister and, if she is not prepared sufficiently to reply to them today, I ask that she write to me and publish the reply, because we all need that level of understanding.

We must also work to reduce the use of large-scale houses in multiple occupation. In particular, vulnerable service users such as pregnant women, new mothers, victims of violence or torture, and those with physical and mental health needs should not be in large-scale HMOs. Proper and effective vulnerability screening needs to take place regularly in asylum accommodation to identify individuals with specific support needs, such as those with mental health issues, the survivors of sexual and gender-based violence, survivors of trafficking, pregnant women, young mothers and LGBT individuals. Sadly, the existing contract often fails here, too. The experts on those issues tell me that the new contract is no better. I ask the Minister, what will change in the contract to sort this out? These people need to feel safe and secure in order to be able to rebuild their lives away from the horror they have escaped.

I received a briefing note from Doctors of the World, which recommended that the contracts be amended to ensure that those seeking asylum are provided with the right to register with a GP while housed in initial accommodation. It recommended that the contracts be amended to require accommodation providers to register vulnerable people with a GP within five working days of arrival at initial or dispersed accommodation. Does the Minister agree with those recommendations? Will she at least listen to the doctors and act on that?

The Government’s current position is that accommodation should be safe and habitable, but those are largely relative assessment factors. What is safe for someone who has experienced physical and mental torture? What is habitable to someone who has severe and advanced physical needs? Temporary accommodation should mean exactly that—not six months of never-ending uncertainty and despair. There have been cases in this country under the contracts where there has been a lack of access to suitable nutritious food, a lack of access to drinking water—right here in 21st century Britain—and a lack of a clean and hygienic environment.

There are also examples of bullying from staff at large accommodation facilities. One person, when complaining about the food at the hotel where they had been placed, was told by a manger from the hotel that they would simply, “Tell the Home Office to take you away”—a direct violation of the specific stipulation that asylum seekers should be treated with sensitivity. There must be a complaints management system to provide ways and means for asylum seekers to raise complaints. Instead, they are threatened with removal by the Home Office. That is not a proper complaints management process.

The Home Office has a choice: it can choose to work with local authorities, third-sector organisations and other hon. Members of this House, or Ministers can bury their heads in the sand and try to wipe away their responsibility for another 10 years. But we will not let them forget it and we will keep using our voices to stand up for those who are resident in our country and just want to get by and live their lives.

I have more questions for the Minister to address. Would she be content knowing that her own child was sleeping in a cold, damp house with just a duvet with a 6.5 tog rating? Could she sleep at night if she had an 18-year-old daughter who was sharing a room with a stranger, whose background she did not know? Would she be okay watching cockroaches and rodents crawl across the floor and perhaps on to the bed, while her children were trying to sleep? That is the reality that some people in asylum accommodation are going through.

I have talked extensively—I do not apologise for it at all—about monitoring provision. I wonder whether the Minister has ever visited the supposedly temporary accommodation of asylum seekers. I would be pleased if she has. Maybe next time she could come to Stockton unannounced and see what people have to put up with, rather than going to a place where a provider can set things up for a nice, pleasant ministerial experience.

We have a duty of care over people who are in this country, the conditions they live in and how they are treated. The Minister still has the opportunity to take on board the suggestions from dozens of organisations that really want to help the Government and our refugees. I hope she will take a step back, think and do just that. I look forward to her response.

[Several hon. Members rose—]

--- Later in debate ---

[Caroline Nokes]

I will give way to the hon. Member for Stockton North, who secured the debate.

[Alex Cunningham]

In the light of what the Minister has just said, seven years is still a hell of a long time. Will she take that point back and think again about it, and see whether we could perhaps have breaks at three years or five years?

--- Later in debate ---

[Alex Cunningham]

Thank you, Mrs Main, for calling me again.

I am grateful to everybody who has taken part in today’s debate. We have had a list of horror stories, broken systems, broken lives, poor-quality provision, contractors failing in spectacular style and different standards for third sector organisations from those for private-sector organisations, and not one soul mentioned any success stories in this process.

I appreciate the Minister’s response to the debate. There were many things that she did not manage to cover in her remarks and I hope that I can look forward to receiving a letter from her that addresses some of the things that I outlined in my speech. Nevertheless, I make the appeal again to be transparent, to get into the detail and to work with others, especially local authorities. I also go back to that word “monitor”. Please, please, please put a system in place to monitor these contracts properly to ensure that asylum seekers get the facilities that they need, so that they can at least live a peaceful life in that respect.

Question put and agreed to.

Resolved,

That this House has considered asylum accommodation contracts.