Police: Professional Standards

Ben Maguire Excerpts

Tuesday 16th September 2025 Commons Chamber

[Ben Maguire (North Cornwall) (LD)]

I welcome the Minister to her place. I requested this debate following some shocking constituency cases that I have dealt with since my election to this place last summer. I am sure that I am not the only Member to have serious concerns about the police complaints and professional standards process.

It is important that I make it clear from the outset that this is not a criticism of the hard-working police officers who do a fantastic job with limited resources. I must take this opportunity to pay tribute to my excellent local sector inspectors Adam Stonehill and Gregory Hodgkiss for their dedication and hard work. However, I must always give voice to my constituents when they feel that a justice has occurred and there is a clear need for wholesale institutional change. Systemic issues in the professional standards department at Devon and Cornwall police have shattered my constituents’ trust in the police.

While knocking on doors during the general election last summer, I met one such constituent. Lisa Rufus had completely lost faith in the police and felt that she would never see justice for her son, Kye, who was involved in a motorcycle accident involving a collision with a car back in 2019. He suffered life-changing injuries. Kye was found by the police to be entirely at fault, and he was therefore not entitled to any compensation from his insurance company for his resulting 24-hour care needs.

Kye’s mother Lisa raised a series of serious issues about the way the investigation was conducted. Crucially, the investigating officer had decided not to close the road in accordance with usual procedure when a fatality is likely, and, quite incredibly, a forensic collisions investigator was not called to the scene by the investigating officer, even though the explicit guidance in the College of Policing’s authorised professional practice is that the roles of forensic collision investigator and lead investigator are completely separate, and an individual should not perform both roles, as occurred in this case.

Other concerns about the case included the fact that Kye’s bike was later removed and destroyed without Lisa or any of her family being informed. The police initially told Lisa that there was no body-worn camera footage from the scene, yet it later emerged that there was—but only after Kye had been taken to hospital. The initial police report described how Kye must have slid across the road uphill, yet his clothes showed little sign of tearing or scuffing. A report from paramedics and a car mechanic mentioned serious damage to the car, but that was not detailed anywhere in the police report.

Lisa made a complaint to the professional standards department at Devon and Cornwall police and received a detailed response eight months later, on 12 February 2021. It took oral evidence from police officers who had attended the scene that day. Lisa’s complaint that an investigation of poor standard reached its conclusion at too early a stage was upheld by the investigating officer, as was her complaint that Kye’s motorbike was scrapped without her or her family’s knowledge, and that no photographs of it were taken beforehand.

In that report, one police constable explained how they felt reluctant to share photos of the scene with Lisa and her family because she did not feel it was a true representation of the scene. She said,

“I felt these photographs would raise more questions for the family and would not instil confidence in the investigation”.”

Another PC stated that he was

“astonished by the poor quality of the evidence package.”

The investigation report was then reviewed by a chief inspector who, quite incredibly, overruled all the report’s findings, and stated that the service provided by Devon and Cornwall police was “acceptable” and that there was

“no further action to be taken.”

No reasons or rationale were given for this decision.

Lisa then complained to the police and crime commissioner’s office, who again found that the service she had received was unacceptable and requested that reasons be given for this dramatic change. The chief inspector then followed up on 23 September 2021, detailing his reasons for reversing the decisions made in the original report and reiterating that the service was acceptable, though he did admit that there were

“investigative issues which could have been done better”—

this despite reversing the decision to uphold Lisa’s original complaint that a poor standard of investigation had occurred.

On the complaint that Kye’s motorbike was destroyed without informing the family, the chief inspector explained that there is no “written record of this” ever taking place that, but from the information available, it appears every effort was made to inform Lisa of the intention to scrap the motorbike. He goes on to conclude that, given the conflicting accounts, no definitive resolution can be determined—and yet he reversed the decision to uphold that complaint to “not upheld”.

I wrote to the professional standards department back on 5 November 2024, highlighting my serious concerns about this entire process that had arisen from the responses Lisa had received to her complaints. I finally received a response almost one year later, on 10 September, just a few days ago. This letter said that the chief inspector had been mistaken in setting out a second right to review and pointed Lisa to her right to seek a judicial review through the High Court if she was not satisfied with the responses she had received. I ask the Minister, is that really the only recourse for our constituents in this kind of situation?

Unfortunately, this is not an isolated case. A neurodivergent woman who was raped by her partner raised a complaint with the professional standards department last year due to the lack of any updates on her case, which, quite rightly, increased her anxiety that the perpetrator may retaliate for reporting him. When I requested an update from the police, they advised me that a complaint was already pending in the system so they could not access or update us on the case. Quite incredibly, the PC suggested that if she remained unsatisfied, she could “make a complaint”.

Another constituent, a teenage girl who is also neurodivergent, was raped by her partner on a night out. The crime was reported nearly two years ago, and the family had the impression that the case was already with the Crown Prosecution Service. They were recently told that the suspect was being re-interviewed. If they make a complaint, can they have any confidence that they will get a satisfactory response?

[Steve Darling (Torbay) (LD)]

Professional standards set the tone and the culture for the whole organisation. I pay tribute to Roy Linden, who is the commander of South Devon police, the old F division. There is a significant challenge relating to the lack of knowledge within the police. There are lots of new officers, and if we do not have the professional standards holding people to account, police often fall short of the standards that many of us would expect of them.

[Ben Maguire]

I completely agree that it is essential we have police officers with the experience, skills and knowledge, to ensure that people have proper trust and confidence in our police and confidence that complaints will be dealt with properly.

[Jim Shannon (Strangford) (DUP)]

Will the hon. Gentleman give way?

[Jim Shannon]

I was holding my breath on this one. I congratulate the hon. Gentleman on securing the debate. He has given three examples of things that have happened. Does he agree that in a world of grey, it is imperative that the conduct and professionalism of our police forces is black and white and that officers understand that once they put the application form in, their conduct must be of the highest standards, and this will be enforced at the highest level?

[Ben Maguire]

I completely agree we must hold our police officer to the highest standards, particularly when it comes to complaints. If those standards do not meet the threshold that we all rightly expect, we need to have a robust complaints system, in which we can have proper trust and confidence.

I will quickly mention one more constituent case—that of another teenage girl, who was sexually assaulted by a close neighbour and has had to move away from the family home while the investigation continues for months and months, without any updates at all from the police. I am afraid that the list goes on.

I am sure that other Members will agree that one of the greatest privileges of being a Member in this place is meeting some really inspiring constituents. The bravery of those young girls, and Lisa’s relentless campaigning on behalf of her son, have inspired me. I am proud to bring their cases before this House.

To conclude, I ask the Minister to please clarify some of the following questions. What can my constituents do when they have legitimate concerns that have not been properly addressed by the complaints process? Clearly, a judicial review is completely out of reach for most of our constituents.

[Zöe Franklin (Guildford) (LD)]

I thank my hon. Friend for his passionate speech on behalf of his constituents on this difficult issue. As other Members have, I pay tribute to my police force, Surrey police. They do great work, but sadly things sometimes do go wrong. I have had to deal with a number of cases in my constituency office where the process has not worked in the way we would all like it to. People have gone to the police with complaints, only to find themselves in distress and unable to trust the outcomes because, in effect, the local force—although also in another case with the Met—has marked its own homework. The complaint has stayed with that force, which does not fill people with the confidence they need for their case. Does my hon. Friend agree that serious consideration is needed? If we want people to trust our fantastic police forces up and down the country, we need to look seriously at the current situation so that we can move to one where other forces review some of the most serious complaints.

[Ben Maguire]

I hope that the Minister heard that suggestion of complaints about one police force potentially being reviewed by another. That seems like a sensible suggestion that, importantly, would give a much-needed sense of independence in our complaints system.

Will the Minister consider introducing a statutory time limit for a response to such complaints, given the long delays faced by my constituents and by myself, when I have inquired on behalf of my constituents—almost a year, in the case I mentioned? The guidance of the Independent Office for Police Conduct is to give complainants 28-day, regular updates on their complaint. That guidance clearly was not followed in any of the cases I mentioned. What can our constituents do to ensure that those 28-day updates happen? Also, what is the current backlog of complaints? Will it be brought back to an acceptable level? How many extra staff have been recruited or are in the process of being recruited to bring it down? Importantly, have frontline officers been drafted away from their duties on the frontline to help reduce the backlog?

Finally, as I said at the start, confidence and trust in our police force are so important. Many people know of the soap opera at Devon and Cornwall police. We have had three chief constables under police and crime commissioner Alison Hernandez. We eagerly await the Government’s rural crime strategy—something that my private Member’s Bill, the Rural Crime (Strategy) Bill, also called for earlier this year. I urge the Minister to act quickly to restore that trust and confidence in the professional standards of our police.