Question to the Department for Transport:

To ask the Secretary of State for Transport, whether she has made an assessment of the potential merits of introducing a standardised Delay Repay compensation threshold across all rail operators.

Answered by Keir Mather - Parliamentary Under-Secretary (Department for Transport)

The majority of DfT train operators already offer the same delay repay compensation thresholds.

To improve the system for passengers, In March we announced the current, complex system across fourteen different train companies will be merged into one easy-to-use service under Great British Railways. We also announced that for the first time, rail passengers will be able to claim Delay Repay directly from wherever they buy their ticket, making it quicker and easier to apply for compensation.

Question to the Department for Business, Innovation, Science and Trade:

To ask the Secretary of State for Business, Innovation, Science and Trade, whether he has made an assessment of the potential merits of requiring companies registered with Companies House to publish a publicly accessible business email address.

Answered by Blair McDougall - Parliamentary Under-Secretary of State (Department for Business, Innovation, Science and Trade) (Jointly with the Department for Energy Security and Net Zero)

Whilst it is mandatory that companies must provide an appropriate email address to Companies House for the purposes of receiving emails from the registrar (Companies Act 2006, S.88A(2)), there is no such requirement for companies to provide a publicly available email address.

There are numerous reasons why a company may choose not to enable the public to make contact by email e.g. security, spam and the cost of monitoring the inbox. Individual companies will be best placed to decide how to engage with the public.