Bank Closures and Banking Hubs

Ian Lavery Excerpts

Thursday 5th June 2025 Commons Chamber

[Ian Lavery (Blyth and Ashington) (Lab)]

I beg to move,

That this House recognises the importance of banking facilities to local communities and expresses concern over the precipitous decline over the past 40 years; notes the change to banking habits through online services; further recognises that, for vulnerable people, face-to-face banking is a vital service and a reduction of branches risks significant financial exclusion; further notes the impact of a loss of physical banking on small businesses through lost productivity and lost footfall; also notes the innovative nature of banking hubs as a solution to a loss of high street banking, but recognises that Financial Conduct Authority rules for their recommendation are too inflexible; and calls on the Government to instigate a review into the impact on communities of bank branch loss and a change to the regulations to ensure communities have appropriate access to banking facilities.

On 26 February, I held a debate in Westminster Hall on high street banking and bank closures. Despite the fact that it was only a 30-minute debate, it was incredibly well attended. Such was the demand for a debate on the issues facing almost every community and constituency that, at its conclusion, I was urged to apply for a Backbench Business debate—so here we are this afternoon. I want to put on record my thanks to the Committee for granting such an important debate and to all the Members across the House who co-signed my application, in particular the right hon. Member for Tatton (Esther McVey), who co-sponsored it.

This debate, like the previous one, is timely. There has been a precipitous decline in banking provision in the UK over a period of four decades. It has been partially driven by the rapid advances in technology, which have seen a huge uptake of internet banking, but we should not kid ourselves—it has also been driven by a desire from banks still raking in enormous profits to centralise and cut costs, with no regard for the communities they purport to serve.

Communities are being sacrificed at the altar of greed, at the behest of banks that no longer see the services they provide as profitable, and as is so often the case, the elderly, the disabled and the poor, who either cannot cope with computers or cannot afford expensive broadband, are the ones who have been hit the hardest. Moreover, the closures have further eroded local economies, with fewer visits to the high street being made and local businesses having additional costs linked to such practicalities as making cash deposits.

[David Burton-Sampson (Southend West and Leigh) (Lab)]

My hon. Friend mentioned the issues caused for businesses. There are also significant issues for charities. In my constituency, many local charities and community groups receive cash donations and struggle to find a place to bank them. Does he agree that this is an issue for charities, just as much as it is for local businesses?

[Ian Lavery]

That is a very valid point. My hon. Friend is right: when we look at who suffers as a consequence of these decisions, charities are way up there.

The regulatory framework in place to protect communities has found itself totally lacking, and that has been the case for some time. That is the reason for this debate. My predecessor for the old Wansbeck seat, Denis Murphy, campaigned vigorously alongside local people against the closure of bank branches in both Newbiggin-by-the-Sea and Guide Post, but despite overwhelming public support, the banks closed regardless. Both those communities have been without their own banks for more than 25 years. Since 2013, the Financial Conduct Authority has been tasked with regulating banking services, including branch closures.

[Andy Slaughter (Hammersmith and Chiswick) (Lab)]

I congratulate my hon. Friend on securing this incredibly important debate. Last month, the well-used Chiswick post office in my constituency closed without notice. I met Post Office Ltd yesterday, and it assured me that a service would be restored shortly. Does he agree that this volatility and uncertainty in the market is damaging to both local communities and the reputation of financial institutions?

[Ian Lavery]

That is massively important. People are told that they can rely on post offices to replace the banks. The vast majority of post offices in our communities are now run by a single person and are not making a profit. They can easily just withdraw the services—it does happen, and it has happened lots of times in my career—leaving the communities without anything whatsoever. That is a really important point, which I will probably touch on later.

In my experience of dealing with branch closures in my constituency, the FCA’s powers to force the banking industry to rectify the consequential difficulties are totally and utterly inadequate.

[Sir Bernard Jenkin (Harwich and North Essex) (Con)]

I congratulate the hon. Gentleman on securing this debate. The fact that there are so many Members in the House this afternoon underlines that this is a very big problem that crosses party political boundaries and all kinds of constituencies. Harwich, Brightlingsea, Manningtree and other places in my constituency are losing their banking facilities. The Government are spending money on trying to revive Harwich high street, but neither the previous Government nor this Government have done anything to secure the banking facilities that are the lifeblood of a high street. I really welcome this debate. I am not sure that post offices are the answer. I think we need to make sure there is a proper bank on every high street.

[Ian Lavery]

I do agree with that. These problems are happening across communities, regardless of whether we are red, blue, green or yellow—it is happening on every high street. Many of them have lost their banks—they are gone—and it cannot be allowed to continue.

Under the Financial Services and Markets Act 2023, the FCA can require banks to consult interested parties to consider the effects of closures and can ask the private sector cash machine operator Link to assess the consequences of closures and to recommend where alternatives such as shared banking hub facilities should be created to fill the gaps.

[Helen Hayes (Dulwich and West Norwood) (Lab)]

I congratulate my hon. Friend on securing this debate. He mentioned that this problem is happening in every high street across the country, and that is certainly the case in my constituency, where we have seen the almost wholesale withdrawal of banks in West Norwood, Dulwich and Brixton—across the piece, they are closing. Where they close, the banks often say, “We’ll make our services available in a banking hub in the local library,” for example. The service is then poorly advertised and publicised and is not particularly convenient. The banks come along a few months later and say, “We’re closing it because of a lack of demand.” Does he agree that the banks are taking a cynical approach and are failing to provide an adequate service to our constituents?

[Ian Lavery]

Of course it is a cynical approach. The banks do not want to be on the high street. They do not want to be supporting local communities—the very same communities that have supported the banks through the darkest of times. That is the reality, and that is why this debate is so important. We need more regulation to support people in their communities.

[Dame Harriett Baldwin (West Worcestershire) (Con)]

The hon. Gentleman is making a powerful speech. When the last bank in town closes in communities such as Tenbury Wells and Pershore, it is a cumbersome process for them to qualify for a banking hub. He mentioned the role of the regulator. Does he agree that when the last bank in town closes, a banking hub ought to be provided automatically?

[Ian Lavery]

There is definitely room for discussion in that respect. We have got to make sure that people have financial services on the high street. It is pretty simple.

Link assesses the consequences of bank closures, but its objectives are directed by the FCA requirements, and basically, it can only assess a community based on access to cash—nothing else. No other social discussions take place; it is just based on access to cash.

[Clive Efford (Eltham and Chislehurst) (Lab)]

I congratulate my hon. Friend on securing this important debate. In Eltham, our last bank has closed, but because we still have a Nationwide in the town centre, the banks will not consider the option of a banking hub. That needs to change. Does he agree that we need a review of the criteria, so that we can have a chance of getting the banks at least to co-operate in a banking hub? They should not rely on Nationwide.

[Ian Lavery]

I of course agree: the criteria laid down by the Government, the banks, the FCA and Link need to be utterly overhauled to represent people in our communities. I will come on to some of the points that my hon. Friend raises.

[Alison Griffiths (Bognor Regis and Littlehampton) (Con)]

All of us in this House share the concern that the disabled and the vulnerable are losing access not just to cash, but to services. Does the hon. Gentleman agree that it is high time we asked the Government to ensure that the FCA reviews its guidelines on this?

--- Later in debate ---

[Ian Lavery]

My ask will be a bit stronger than that. I might get my backside kicked, but hey, it will not be the first time. I will ask the Government to insist on legislation that changes the structures to what we are all crying out for. It will not cost the Government a ha’penny to provide services to the people who actually need them.

[Greg Smith (Mid Buckinghamshire) (Con)]

The number of banks that have left my constituency has driven me mad: in the 336 square miles of Mid Buckinghamshire, only one high street bank is left standing. One of the most absurd things that I have heard multiple banks say over the years is: “Oh, but there’s a bank just a few miles away.” That might be technically true on Google Maps, but to pick somewhere close to my constituency entirely at random—I see the Economic Secretary to the Treasury in her place—in High Wycombe it takes an enormous amount of time compared with how it looks on Google Maps to get into the town centre and back again. If one bit of the criteria needs to change, it is that banks should not be able just to say, “Oh, there’s a bank a few miles away.” They need to look at the time it takes in real life to get from a village to a nearby town.

[Ian Lavery]

It feels really strange to agree with so many Conservative Members—it does not make me terribly comfortable, but it shows the power of the argument and, importantly, the support that it has across the House, which is relatively rare. The number of interventions that I have taken has meant that lots of the points in my speech have already been made. I will try to be as quick as possible.

Link does a decent job under the criteria that have been set, which really need to be changed. Link can pause a bank closure but cannot stop one, or set its own timetable for the establishment of banking hubs. Moreover, there is no provision for the FCA to initiate retrospective assessments of the need for banking hubs in areas where banks have left the high street, resulting in banking deserts, many years ago, prior to the 2023 Act.

The Government simply must take a fresh look at this issue and bring forward the necessary legislation to force the banking industry to fulfil its social responsibilities. The customers and communities from whom they have extracted so much profit over the years deserve nothing less. We should not forget that these are the very same banks and financial institutions that we had to bail out in 2008-09 because of their reckless pursuit of ever-increasing profits. They then made fortunes through the quantitative easing that the Bank of England initiated to save the economy after the crash that they caused. They are now abandoning the very taxpayers who bailed them out.

As I mentioned, there has been a dramatic reduction in the number of banks on our high streets. In 1986 there were 21,643 bank and building society branches in the UK; by 2024, around 6,800 were left. Clearly, the switch to online banking has had an impact, but even those of us who use online banking sometimes need the certainty that a branch offers. The House of Lords April 2025 report “Closure of bank branches: Impact on rural communities” quotes Sarah Coles, a senior personal finance analyst at Hargreaves Lansdown:

“The closure of bank branches is a vicious circle. The more that close, the more people move online, so there are fewer people relying on high street branches, so more of them close. The pandemic picked up the pace around this ever-decreasing circle, closing more branches temporarily and causing online banking to spike.”

The banks say that fewer people are using branches. If a high street branch closes, people cannot use it, as it is not there any more. Does that not result in an automatic reduction in usage? This is not rocket science. It is a vicious circle, which is why we need change from the Government.

Northumberland, my home county, has lost more than half of its bank branches since 2015. In my constituency of Blyth and Ashington, the large villages have been left without high street banks for more than a quarter of a decade. Blyth, Northumberland’s largest town, will be left without a high street bank in a few months’ time, though a building society will remain—the point raised by my hon. Friend the Member for Eltham and Chislehurst (Clive Efford).

[Victoria Collins (Harpenden and Berkhamsted) (LD)]

The hon. Member has been very generous. He mentions building societies, and the Nationwide problem was mentioned. In Harpenden, the hard work of local campaigners has managed to secure a banking hub, despite our having a Nationwide. Does he agree that local communities need access to a full range of banking services that building societies do not provide, and will he join me in thanking Harpenden town council and especially Derek French, who has campaigned on this issue locally and nationally? Perhaps this could be an example that could help other towns to find out how they could get a banking hub despite having a Nationwide.

[Ian Lavery]

I thank the hon. Lady for her intervention; I will cover some of those points.

I mentioned Blyth, the biggest town in my constituency. The third largest town in Northumberland, Bedlington, saw its last branch close just last month. From August in my constituency, only Ashington, the county’s third largest town, will have a high street bank, but many will wonder how long that will last. Who is affected by these bank closures? Like any change of this nature, is it not the most vulnerable who find it the most difficult? The FCA’s research in 2019 set out how problematic the requirement to travel bigger distances for banking services was for older people, and provided evidence for the slow uptake of online banking services by older people.

Only last week, my office was contacted by an elderly gentleman from Guide Post. His local bank closed in 2000. He moved to the branch in Bedlington, a few miles away, where he stayed for nigh on 25 years before that closed. Then he moved to the one in Blyth, a few miles further away; that branch is now to be closed, as I mentioned earlier. He is unable to access internet banking, he does not have any family, and he is unable to travel any further distances, whether by using basic transport services or otherwise.

[Wendy Chamberlain (North East Fife) (LD)]

As others have said, the hon. Member has been very generous. His speech is making me think about vulnerable customers, and access to responsible credit for them. Just a couple of weeks ago, the all-party parliamentary group on fair banking had a roundtable. Actually, online banking services do not help those really vulnerable people, where there is a sense of shame in potentially needing small amounts of help and support. Does he agree that that is something else that we, and the Government, need to consider?

[Ian Lavery]

I fully agree with the hon. Lady’s intervention. It is up to us, in this place, to speak up for those vulnerable people.

We know that the banks profit and make savings from branch closures. In January 2020, a House of Commons Library briefing pointed to the major banks enjoying a 6% decrease in overhead costs through branch closures. In 2024, HSBC reported the highest net profit among the largest UK banks, reaching just under £20 billion; Barclays followed, with around £6.36 billion; and NatWest’s net profit was approximately £4.8 billion. The big four UK banks—Barclays, NatWest, Lloyds and HSBC—are estimated to have made a combined £44.7 billion in profit. They are not hard up, you know —they really are not hard up. That is why it is important that we, as elected representatives, press that point home to Government.

The FCA’s current powers around bank closures have been mentioned two or three times already, and they go to the heart of the issue. Unfortunately, the banks are a law unto themselves. The FCA has no statutory powers to prevent bank closures. It can only seek to influence such decisions through its guidance notes. On branch closures, the FCA guidance requires banks to assess how closures will affect customers, especially those with vulnerabilities, using data on usage trends; consider alternative solutions to customers’ needs, such as free ATMs, post offices and banking hubs; and ensure that customers are given clear information and that they are not misled. Although the FCA cannot stop closures, it can require pauses in branch closures if it is not satisfied that the important matters that I have just mentioned have been considered adequately. Given everything we are talking about, I think that approach fails. Legislative changes are needed to ensure there is much more flexibility in that guidance.

Link is a not-for-profit company that is charged with making access to cash available, largely through ATMs. It can charge for using its ATMs and is allowed to charge more in rural areas. Prior to the Financial Services and Markets Act 2023, the major banks ran a voluntary assessment scheme using Link to carry out research into the effects of planned branch closures. The Act made the Link assessments mandatory but did not significantly widen their scope. The Link assessments analyse the impact of branch closures in terms of access to cash, and outline existing and recommended new alternatives, such as banking hubs.

In Blyth, which is Northumberland’s largest town, the banks ran out of cash over a bank holiday weekend not many weeks ago. Blyth—it is a massive place—did not have any cash. Can you imagine that? It did not have any cash whatsoever simply because the cash machines ran out and the Morrisons supermarket cash machines were inside the closed store. An hon. Member raised the point about having different cash machines in different places, but if people rely on a supermarket for access to cash, perhaps as a last resort, and it closes at 7pm or 8pm, then they do not have any access to cash.

[Sir Alec Shelbrooke (Wetherby and Easingwold) (Con)]

I congratulate the hon. Gentleman on securing this important debate. To expand on his comment about supermarkets, in Wetherby in my constituency, Morrisons has the only cashpoints and they are outside, but they had run out of cash by Saturday lunch time

[Ian Lavery]

That sounds like the same sort of situation as the one we had in Blyth. There were cash machines outside and inside, but the cash machines outside ran out of cash. There were people knocking on the shop windows asking the people who were filling the shelves to get some money for them from the cash machines inside—how ludicrous is that? How ridiculous!

[David Mundell (Dumfriesshire, Clydesdale and Tweeddale) (Con)]

I welcome the point that the hon. Gentleman is raising. There is also an issue with cash machines inside shops that may be open for longer, but they are stocked from the shop by the cash received in the premises. There can be cash machines in a shop that have no cash in them, but Link has to take them into account when assessing whether there should be a free-to-use cash machine in a community.

[Ian Lavery]

I totally agree with the right hon. Gentleman’s point. I like bringing school kids into Parliament. Down in one of the corridors there is an ATM that says “Free cash”, and I tell all the kids, “That’s what you get if you are an MP—you can get as much cash as you want from here—it’s free, it’s free!” [Laughter.] And they all ask me if I can get them some cash before they go to their mams. Free cash? There are ATMs where people have to pay a huge percentage to get their own money. That is an issue that I will cover very shortly.

My own experience of dealing with Link saw me almost guaranteed that a banking hub would be delivered in Bedlington just before the election, but on receiving the assessment, no such facility was proposed and instead worried locals were asked to travel to nearby Cramlington to conduct their financial affairs. That is not acceptable. It is correct to say that banking hubs are an innovative solution for high streets left without banking facilities, but Link’s briefing note on banking hubs published on 2 June 2025 says:

“Banking hubs are shared services that enable customers of any of the major high street banks to access basic banking services and advice from community bankers. Hubs are delivered by a bank-owned company called Cash Access UK, and are currently operated by the Post Office.”

The Government have stated that they expect 350 banking hubs to be open by the end of this Parliament. We are well on-track to surpass that figure. Link has already identified a need for 226 banking hubs across the UK, and a similar number of other cash services, such as new deposit services. Over 150 banking hubs are already operational. There is no doubt that that is progress, but we need far more to provide the service that our constituents deserve. The figure of 350 banking hubs might sound impressive, but there are 650 constituencies represented in Parliament. In my constituency alone, banking hubs should be at the heart of the high streets in Ashington, Bedlington, Blyth, Guidepost and Newbiggin- by-the-Sea, but at the current rate, we will need 10 times the amount being talked about by the end of this Parliament. Our high streets have been hollowed out by online and out-of-town shopping.

[Deirdre Costigan (Ealing Southall) (Lab)]

I congratulate my hon. Friend on securing this important debate. In West Ealing, in my constituency, we have seen all the banks close over the past decade or so. In fact, the town centre itself has visibly declined, in the way that he alluded to. Does he agree that the Labour Government’s decision to permanently reduce business rates for retail and hospitality businesses and to end the scourge of late payments, along with the 350 banking hubs that he mentions, will help revitalise places like West Ealing?

[Ian Lavery]

I agree that that will help to revitalise high streets, but the debate this afternoon is about how we assist the people in our communities, mainly the least well off, the disabled and the elderly who simply want a bank to use.

As I mentioned, our high streets have been hollowed out, but we can share some community pride—or indeed some community shame—on this issue. We can start a move towards the former by moving much-needed services, like banking hubs, into the hearts of the communities that we all represent. To do so, we need proper regulation of the banks. It should be abundantly clear to anyone who has paid any attention that the banks cannot be allowed to police themselves.

The FCA needs proper teeth and the Financial Services and Marketing Act 2023 should be amended to ensure essential face-to-face services are protected alongside access to cash. During the debate on Lords Amendments to the Financial Services and Markets Bill, before it was enacted, the then shadow Economic Secretary to the Treasury, my hon. Friend the Member for Hampstead and Highgate (Tulip Siddiq), said:

“I am disappointed that the amendments will do nothing to protect essential face-to-face services. Analysis published by consumer group Which? found that over half of the UK’s bank and building society branches have closed since January 2015—a shocking rate of about 54 closures each month—which risks excluding millions of people who rely on in-person services for help with opening new accounts, applying for loans, making or receiving payments, and standing orders.”—[Official Report, 26 June 2023; Vol. 735, c. 71.]

The Labour party is proudly in power, and I am sure that we will address these issues. We are now in government, and it is time to take action. We need to curb the power of the big banks once and for all. We need to start a review into the impact on communities that are losing bank branches. We need to change legislation to ensure that community factors and face-to-face services are considered when a closure is announced. We need to be bold with proposals for banking hubs by directing the funding, which should come from the banks themselves, to create thousands of hubs up and down the UK. It is firmly in the remit of the Government to do just that, and I urge my hon. Friend the Minister to take the cross-party support that we have seen already today and consider the steps to deliver justice to our communities.

[Several hon. Members rose—]

--- Later in debate ---

[Ian Lavery]

With the leave of the House, I will simply say a very brief thank you to the Backbench Business Committee for allowing the debate, and to everybody who has participated in it. What my hon. Friend the Minister just said is exactly right. I am someone who has been criticised by Opposition Members as a left-wing dinosaur—I wear it as a badge of honour—but that would hardly be said of my right hon. Friend the Member for Tatton (Esther McVey). People should recognise that when someone with my politics and someone with her politics absolutely agree with everything that has been said, there is surely something wrong.

Question put and agreed to.

Resolved,

That this House recognises the importance of banking facilities to local communities and expresses concern over the precipitous decline over the past 40 years; notes the change to banking habits through online services; further recognises that, for vulnerable people, face-to-face banking is a vital service and a reduction of branches risks significant financial exclusion; further notes the impact of a loss of physical banking on small businesses through lost productivity and lost footfall; also notes the innovative nature of banking hubs as a solution to a loss of high street banking, but recognises that Financial Conduct Authority rules for their recommendation are too inflexible; and calls on the Government to instigate a review into the impact on communities of bank branch loss and a change to the regulations to ensure communities have appropriate access to banking facilities.