Transport Accessibility for Disabled People

Judith Cummins Excerpts

Thursday 26th March 2026 Commons Chamber

[Madam Deputy Speaker (Judith Cummins)]

Order. We will start with an immediate six-minute limit.

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[Several hon. Members rose—]

[Madam Deputy Speaker (Judith Cummins)]

Order. After the next speaker, there will be a five-minute time limit.

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[Several hon. Members rose—]

[Madam Deputy Speaker (Judith Cummins)]

Order. With a five-minute time limit, I call Elsie Blundell.

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[Adam Thompson (Erewash) (Lab)]

I thank the Chair of the Transport Committee, my hon. Friend the Member for Brentford and Isleworth (Ruth Cadbury), for her efforts in securing this debate, and indeed the Backbench Business Committee for granting it.

At Long Eaton train station in my constituency, the two platforms are well above ground level. They are both accessed by narrow ramps and on both sides of the train line there is a steep upward incline. The ramps are guarded at each end by rails that prevent people from cycling up and down them, but the sharpness of that gradient means that if a traveller has any kind of mobility issues, their journey up to the platform might be rather difficult. The barriers make it effectively impossible for anybody who requires a wheelchair to make it up, and some old tarmac on the ramp often sees people with no mobility issues at all hit the deck every time there is a freeze. From personal experience on my parliamentary commute, I can confirm: not fun.

Thankfully, two lifts were installed at Long Eaton train station in 2012, as part of Network Rail’s Access for All programme, which was launched by the last Labour Government in 2006 and continues to this day. The installation was great progress towards improving disabled access to the platforms, but the operation of the lifts leaves quite a lot to be desired. Travellers can use the lifts only when somebody is on duty at the ticket office, which is during normal hours of nine-to-five. Thankfully, despite the previous Conservative Government’s best efforts in 2023, the ticket office remains open, but travellers are still severely limited. The office is not staffed all the time, meaning that of an evening or weekend, the lifts cannot be used and disabled members of my community cannot access the platforms.

I pay tribute to my local councillor, Dave Doyle—a very good friend of mine—and to Sawley parish council chair, Alan Chewings. Dave and Alan have done great work for many years in raising the alarm on accessibility failures at Long Eaton train station. Indeed, when Dave, Alan and I campaigned against the proposed ticket office closure a few years ago, disabled people’s access was very much what we focused on. Great thanks are therefore due to Dave and Alan for their efforts over the years.

I have previously met Midlands Connect and Network Rail and spoken about persistent issues at Long Eaton station. Struggles with accessibility result from its relative lack of modernisation, but the problems do not stop there. The platform is also unusually short—there is a special announcement every time I get on my train back home. It means that long inter-city trains cannot open all their doors because they cannot be accessed from the whole platform. It leads to missed connections and confusion for travellers across the board.

Additionally, the railway bridge right next to the station across Tamworth Road is 200 years old. It is so low and narrow that it chokes all traffic going under what is an important thoroughfare between Long Eaton and the M1. The road under the bridge also regularly floods, which means that people have to take a 15-minute diversion. The infrastructure we need is just not there.

In summary, we need proper investment to ensure that the station is accessible every day at all times. Long Eaton is a commuter town, ultimately. It is at the heart of the east midlands, with regular trains running to Nottingham, Derby and Leicester, and it is less than two hours door to door to the House of Commons—which is convenient. But it needs to be modernised, and any project that does that needs to recognise disabled people’s rights to accessibility, so that everyone can use the station to get where they need to go.

[Madam Deputy Speaker (Judith Cummins)]

I call the Liberal Democrat spokesperson.

[Gideon Amos (Taunton and Wellington) (LD)]

It is appropriate to take part in this debate on what is National Epilepsy Day. I am grateful to the Chair of the Transport Committee, the hon. Member for Brentford and Isleworth (Ruth Cadbury), for securing the debate and for her expertise in this area, and I congratulate her on doing so. I thank all colleagues across the House who have spoken, including my hon. Friends the Members for North East Fife (Wendy Chamberlain) and for North Norfolk (Steff Aquarone), who are admirably increasing the pressure for accessibility improvements in their constituencies.

The debate has shown what disabled people have known for a long time: accessibility is still too often treated as a box to tick late in the process, rather than being built in from the start, with the result that people are left trying to navigate a system that may function on paper but too often breaks down in practice. That is why the issue cannot be approached piecemeal—with one part of the system considered in isolation, each body concerned only with its own narrow responsibilities —because what matters in real life is whether the whole journey works from beginning to end. The proper test for the Government is therefore a practical one: can someone get from home to work, to college, to hospital or to the high street, or to see their friends or family, safely and reliably with the same basic confidence as anyone else? For too many disabled people, the answer is still no.

The wider picture makes that clear. Only 31% of British stations had full step-free access as of November 2025, 57% of the working-age population in England live in areas with low public transport access to jobs, and bus journeys have fallen by more than a billion since 2015. Those are not separate problems; they are a sign of a transport system in which accessibility has not been given the place it should have in decisions about infrastructure, service levels, procurement and oversight.

Access to healthcare is also harder where public transport is lacking. Some 66% of elderly people are unable to reach hospital by public transport within 30 minutes. Waits for driving tests remain stubbornly high, which of course is particularly concerning for people who are disabled and rely on driving as their only means of getting around.

The issue is not simply whether there are accessibility duties in law; it is whether accessibility is shaping decisions early enough to prevent exclusion from being built in from the beginning. Failure to get the design right at the outset puts more costs and inconvenience on people and means they have less independence later down the line.

Constituents of mine have raised the situation at the bus stop by the former Three Cups pub in Wellington, where parked cars prevent buses from pulling in so disabled passengers and others cannot board safely and ramps cannot be put out. Street design, parking enforcement, vehicle operation and passenger assistance all need to work together to solve those problems.

I have also heard from residents of Creech Heathfield, who have spent months trying to get a response from bus companies about wheelchair accessibility, but have received no meaningful reply. That, too, is part of accessibility. A system that does not respond when disabled people raise barriers is a system that is failing them. The same pattern can apply to taxi provision: with a shortage or scarcity of accessible cabs, bookings often fall through or unsuitable vehicles arrive instead. If policymakers treat accessibility as a marginal issue, or something that can be covered by special arrangements later on, what develops instead is a patchwork of uncertainty in which disabled people are expected to plan around failure—that is not good enough.

For disabled people, rail matters, buses matter, taxis matter and driving support matters, as do the links between them all. The Liberal Democrats have played their part. I am pleased to have played my part in the campaign to ensure that ticket offices in my constituency were retained, which the hon. Member for Battersea (Marsha De Cordova) mentioned. We have also proposed amendments to Bills on accessible information and representation for passengers with access requirements, on bus accessibility and reporting, on extending support for disabled people, and on the rail passenger’s charter. How will the Government embed transport planning from the outset in future projects so that key decisions are made at the right stage, and how will they bring rail, buses, taxis and driving support together into a more coherent strategy for disabled people.

If I may, I will end on a positive note, which I know is unusual in this place. In looking back on my experience, I have a confession: I was a pusher from my childhood to later in life, as my mum was a wheelchair user before the days of electric wheelchairs. I identify with the experience of the hon. Member for Bexleyheath and Crayford (Daniel Francis) of accompanying people on public transport. In those days, we relied on my mum being an indomitable character who would pressgang any available member of the public—family, porters, taxi drivers—to get her across the country. Before public transport accessibility, that involved planks of wood to ramp across the steps from our house into the taxi, or lifting her into the goods van, where she would rattle around with the mailbags from one end of the railway line to the other. On some of those journeys, it was less like being a helper and more like being an extra in “Around the World in 80 Days”.

Those days have passed, however. Things have improved, and as the voices of disabled people have been heard more, there have been improvements in public transport accessibility. That accessibility should not depend on luck, persistence or whether somebody remembered accessibility late in the process; it must be part of the plan from the start.

[Madam Deputy Speaker (Judith Cummins)]

I call the shadow Secretary of State.

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[The Parliamentary Under-Secretary of State for Transport (Keir Mather)]

I begin by thanking the Chair of the Transport Committee, my hon. Friend the Member for Brentford and Isleworth (Ruth Cadbury), for securing this incredibly important debate on transport accessibility. I thank everyone who has spoken for their thoughtful and powerful contributions, often informed by personal lived experience. Although it does not fall to me to sum up the debate, a couple of specific questions were raised that I would like to address.

The Chair of the Transport Committee asked how the accessible travel charter will be enforced, as well as about the benchmark principles contained in the charter to target improvement. I believe that it would be beneficial for my hon. Friend to see this piece of work happening and informing the Law Commission’s view to see where enforcement gaps exist. She also asked how disabled people have taken part in development of the integrated national transport strategy and the accessible travel charter. I am pleased to confirm that disabled people and organisations have been at the heart of that process. They have participated in our regional roadshows and people’s panels events, and we have worked closely with the Disabled Persons Transport Advisory Committee, which has been fundamental to the development of the strategies.

The hon. Member for North East Fife (Wendy Chamberlain) asked when design standards for accessible rail stations will be published. I can confirm that that will be done ahead of the stand-up of Great British Railways, so that the organisation can begin to rationalise stations under the same core principles of accessibility.

My hon. Friend the Member for Heywood and Middleton North (Mrs Blundell) asked about rail services and how the Railways Bill will ensure that the rights of disabled people are enshrined. Not only will the public sector equality duty apply to GBR across its public-facing functions, but the Bill will set out an explicit passenger and accessibility duty in legislation. The passenger watchdog will have the power to set consumer standards relating to accessibility that all passenger service operators must follow as part of their licence conditions. The watchdog will ensure operators’ compliance through regular monitoring, requesting improvement plans where necessary and, importantly, escalating serious and persistent issues to the ORR for enforcement when necessary.

My hon. Friend the Member for Bexleyheath and Crayford (Daniel Francis), who made many powerful points on this matter in the Railways Bill Committee, once again shared his testimony. He also spoke about the importance of the aviation accessibility implementation group and its recommendations. I am pleased to say that I met the group on Tuesday to reaffirm that air passenger rights remain a priority for the Department. We will continue to consider opportunities to ensure that air passengers have the highest levels of protection possible. The group reaffirmed to me that it believes there are many industry-led proposals that could lead to tangible improvements for passengers with disabilities, and I will stand by it and offer support as that work continues.

My hon. Friend the Member for Dunstable and Leighton Buzzard (Alex Mayer) raised the case of the locked gate at the train station—it sounds like a Sherlock Holmes novel, but it is in fact very serious. I am afraid I do not know the exact details of the case she raised, but I will be sure to take the pertinent details away and raise them with the Rail Minister.

Transport accessibility determines whether people can get to work, education, healthcare and family, and, importantly, whether they can access community life. Access to transport determines whether people can participate fully and equally in our society. That is why it is important that we reflect on progress, acknowledge the challenges that remain and consider what more we must do to create a transport system that works for everyone.

I do not believe that accessibility is a destination that can simply be reached or completed; it is an ongoing journey that requires constant focus, particularly in a world where transport technology and patterns of travel are evolving rapidly. But let me be clear from the outset that it is unacceptable for anyone to be prevented from travelling, or to find it difficult to do so, because of accessibility barriers across our transport system.

Too often, disabled people have been expected to plan, negotiate, explain and adapt, rather than the system doing that work for them, as any other passenger would expect. Too often, accessibility has been an afterthought, rather than being designed into transport strategy from the start. This Government are taking action to correct that, with a firm commitment to improving transport so that disabled people can travel safely, confidently and with dignity.

The Government welcomed the findings in the Transport Committee report, and accepted its conclusion that more must be done to ensure that transport is truly accessible to all. That is why the Government are delivering a comprehensive programme of reform to improve the accessibility of our transport system. In the time that I have, I will set out how that work is progressing, and how it will deliver lasting change.

I will begin with rail, where we know that change has been urgently needed and is firmly under way. Our Railways Bill, and the creation of Great British Railways, is our opportunity to fix what is not working for passengers on our railways. That will ensure that the interests of all passengers, particularly those facing barriers to access, will be at the heart of decision making. The Bill will also establish a passenger watchdog, which will protect the rights of disabled passengers by monitoring service delivery, investigating issues, setting minimum consumer standards, including on accessibility, and advocating for improvements.

However, we are not sitting back and waiting for the passage of the Bill; we are acting. In November, we published alongside the Bill the Department’s road map to an accessible railway, setting out what we are doing to improve the day-to-day travelling experience for disabled passengers ahead of the creation of GBR. We also continue to implement the Access for All programme, which has already transformed access at many stations and will continue to do so. Step-free access, intuitive layouts and accessible facilities must all be part of the everyday experience of the railway.

Let me move on to local transport, which is at the heart of an inclusive and accessible transport system. Journeys by bus, taxi and private hire vehicle are central to disabled people’s daily travel. Our Bus Services Act 2025 marks a major step forward, and introduces a package of measures to improve the accessibility and inclusivity of local transport. Through the Act, we are helping local authorities to design safer, more accessible bus stations and stops. That measure complements existing requirements relating to the physical accessibility of vehicles, the conduct of drivers and passengers, and the information provided on board, which ensure that people can board the bus, receive the support they need, and travel to their destination with dignity. We are also mandating streamlined disability awareness and assistance training requirements for bus drivers and frontline staff. For the first time, every local transport authority will be required to regularly review the accessibility of its bus networks and publish a bus network accessibility plan.

The accessible information regulations are being implemented, improving buses’ audible and visible information, and the Department has recently published statutory guidance on floating bus stops. These bus stops were often introduced with good intentions, particularly the intention of improving safety for cyclists in congested urban environments. However, as has been highlighted many times, they have in some cases created new barriers, and we know that more needs to be done to make them accessible to all. Our guidance will enable designers to provide safer cycling facilities that meet the needs of bus passengers as well as people walking, wheeling or using mobility aids.

On taxis and private hire vehicles, we are seeking a new power to set national standards in the English Devolution and Community Empowerment Bill. That will allow us to set standards, including robust standards that prioritise and focus on passenger safety, and accessibility standards. We intend to use the standards to mandate disability equality training for drivers. As we consider wider reform of the overall sector, increasing the provision of wheelchair-accessible vehicles will be a key priority and an area of focus for our planned engagement this spring. We are also ensuring that local transport planning considers accessibility holistically by developing new guidance on the production of local transport plans, which will set clear expectations that accessible and inclusive transport should be at their core.

I turn to integration, a matter that the Liberal Democrat spokesman, the hon. Member for Taunton and Wellington (Gideon Amos), spoke about very powerfully. Accessibility depends on integration and planning. Too often, decisions on transport infrastructure have been made in silos, with accessibility considered too late or not at all. Journeys must be joined up, and people should be able to leave their front door and reach their destination without facing barriers along the way.

Our forthcoming integrated national transport strategy will set out this Government’s people-focused vision for domestic transport across England. It sets out how we will create a transport network that works well for people, and is safe, affordable and accessible, so that everyone can get on in life and make the journeys that they need to easily. Accessibility will be a core priority in the strategy, and I look forward to talking more about our ambitions and the policy covered in the strategy once it has been published.

I have heard the concerns from across the Chamber about enforcement and the burden of responsibility. I am clear that the burden of securing accessibility should not rest disproportionately on disabled people themselves. For too long, disabled passengers have been expected to research, plan, explain and challenge, simply to exercise rights that already exist. That is why we are developing a new accessible travel charter, which will set out clear commitments for transport operators and local authorities.

I hope that I have demonstrated that this Government are taking clear, concrete and co-ordinated steps to realise our shared ambition for a truly accessible and inclusive transport system. I am grateful to Members across the House for their continued engagement and challenge, and I look forward to working with them, disabled people and the transport sector to ensure that this progress continues.

[Madam Deputy Speaker (Judith Cummins)]

I call Ruth Cadbury to wind up very quickly.