123 Kevin Hollinrake debates involving the Department for Business and Trade

Post Office Horizon: Redress

Kevin Hollinrake Excerpts
Monday 9th September 2024

(3 weeks, 5 days ago)

Commons Chamber
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Kevin Hollinrake Portrait Kevin Hollinrake (Thirsk and Malton) (Con)
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I thank the Secretary of State for advance sight of his statement and for his kind words. I assure him that we will continue to work collaboratively to put the interests of postmasters first. I also associate myself with the congratulations offered by the Secretary of State to Sir Alan Bates and Lady Suzanne Bates, and the recognition of their contribution and that of others.

As the Opposition promised during the very first urgent question of this Parliament, Ministers know that they will receive our full support to deliver compensation swiftly and quash the convictions of those wronged by this terrible tragedy. In his statement, the Secretary of State has set out a new appeals process for those who have already settled their claim under the Horizon shortfall scheme. I welcome that step. I know that the Department is implementing the work of the Horizon compensation advisory board, which was instrumental during my time in office, and will no doubt be supporting the new Government.

However, I have some questions about the Secretary of State’s statement. First, he confirmed that the appeals process will be open for claimants who have settled their claim under the HSS, but it is restricted to those who have new evidence to support their case. In the same breath, he recognised lessons learned from redress schemes to date, indicating that his Department is aware of the flaws in the scheme, which I also acknowledge. Crucially, will the appeals process also be available, as it should be, to all claimants, not just those with new information? Given the accepted flaws in the scheme, it would be wrong to leave individuals without the opportunity to appeal. If people choose the £75,000 top-up, will they be entitled to appeal? If so, there is a risk that for those wanting to go through the appeal process it will be a slower process because of the number of people seeking to appeal.

Secondly, the Secretary of State says that the appeals process will be up and running as soon as possible. Can he set out a specific timeline? Finally, on appeals, can he tell the House whether these individuals will be entitled to legal representation, as is the case in the GLO process?

Could I also ask the Secretary of State some questions about the broader compensation schemes? Some £289 million has been paid to over 2,800 claimants across four schemes. I was alarmed to find, however, that only six claims have been offered redress through the Horizon convictions redress scheme, and no full and final settlements have yet been made through that scheme. Can he explain those numbers?

I was also concerned to hear the Secretary of State say last week that only 130 letters have been written to postmasters who have had convictions quashed—I think there are 700 such postmasters—and that this was a matter for the Ministry of Justice, rather than his office. I am sure he realises that finger-pointing within Government will not wash with the people who have been through these difficulties and this horrendous scandal, so I must therefore push him on what steps he has taken to mitigate the delays in sending out letters to those affected.

Finally, delay in all the schemes is at least partially the result of an adversarial process of lawyers arguing with lawyers. As a remedy, we were working very hard for Sir Gary Hickinbottom, scheme reviewer in the overturned convictions scheme, to be appointed across all three schemes to expedite claims. Can the Secretary of State confirm that that vital appointment has now been made?

Jonathan Reynolds Portrait Jonathan Reynolds
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I am grateful to the hon. Member for his response, and for the tone and collaboration that we tried to model when we were sitting in opposite places in this Chamber. I believe that helped advance what was a difficult piece of legislation to put on the statute book, particularly during a wash-up process, but was the only real vehicle for delivering what we all wanted to see. He has asked me a number of questions; all are absolutely reasonable, and I am happy to respond to them.

In a situation where someone has already received a top-up to £75,000, the hon. Member is right to say that the appeals scheme would not be available. It is a choice between the two best methods of redress and satisfaction for the postmaster. I recognise what the hon. Member has said—that, given the issues with the speed of delivering redress, having that system clogged up would not be satisfactory to anyone—but I think that both options represent reasonable ways forward for people who are in that position.

The hon. Member asked specifically about the remit of the appeals scheme, and I have listened to what he said. The reason we are announcing today that we will take this scheme forward, but will then consult with postmasters to make sure the eligibility criteria are correct—he asked about the timeline, which is just a matter of months—is to make sure that we do not have to revisit the scheme, and can all be satisfied that crucially, postmasters themselves have confidence in it. That is the intention, so I am grateful to the hon. Member for his comments about the remit of the scheme.

The hon. Member asked about legal representation. Yes, that is part of the scheme, again learning lessons from where we have been in the past. As he knows, most of the schemes have now been adjusted to reflect that, but I absolutely take his point about new announcements.

I want to be clear about the difficulty that has existed with the Horizon convictions redress scheme. To update the House, I will give the hon. Member the figures: so far, 180 letters have gone out from the Ministry of Justice. Including those letters and the people who have registered with the Government who perhaps have not all received a letter yet, there are now 276 claimants. I will make the appeal again: while we are doing everything we can with Ministry of Justice colleagues to make sure those letters go out, people can proactively register with the Government. To be frank, this has been a frustration. When the hon. Member and I were having our conversations when we sat in different places in the Chamber, neither of us perhaps knew the state of the database and the records, and—having passed the legislation—the frustrations we would face in getting to people. However, doing so is clearly integral to sorting this out.

Finally, the hon. Member asked about the scheme reviewer. If I may, I will come back to him on that; I will write to him to tell him the up-to-date situation.

In summary, I say again that we will work with all parties and all postmasters to get redress at pace, and to learn the lessons from where things have not gone well in the past, to make sure new announcements carry the confidence of the people who really need to have confidence in them.

Oral Answers to Questions

Kevin Hollinrake Excerpts
Thursday 5th September 2024

(1 month ago)

Commons Chamber
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Kevin Hollinrake Portrait Kevin Hollinrake (Thirsk and Malton) (Con)
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I welcome the Secretary of State and his Ministers to their places. The Secretary of State seems to imply that businesses are comfortable with his changes to the workplace, but this morning I and my fellow shadow Ministers met business representative organisations that are far from comfortable with the changes he is making, such as day one employment rights, a four-day week, a right to switch off and a higher and broader national living wage, as well as changes to business taxes, including in relation to business property relief, and the fair work agency. Does he not realise—do his Ministers not realise—that until he brings forward the detail on these plans, businesses’ recruitment and investment plans are completely on hold? When will he bring forward those plans?

Justin Madders Portrait Justin Madders
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I thank the shadow Secretary of State for his question. I just remind him that he has to direct the question to the Minister responding—I am sure we will get there in the end.

I also remind the shadow Secretary of State that during the general election, the front page of The Times had 120 businesses supporting the Labour party in full knowledge of our plans to make work pay. We are consulting regularly and frequently—almost on a daily basis—with businesses about how the plans will work. I am afraid that the shadow Secretary of State has spent the summer putting out scaremongering statements about what this all means. In fact, the only statement he made over the summer on which I agreed with him was that his party deserved to lose the general election.

Kevin Hollinrake Portrait Kevin Hollinrake
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The Minister talks about statements, so I will read him some. The Federation of Small Businesses says its members view these measures with “trepidation”. The Institute of Directors says that confidence is fizzling out, with the biggest one-month drop on record. The Recruitment and Employment Confederation says that these changes

“risked fuelling long, complex litigation”

for businesses defending themselves at employment tribunals. Will he—and the Secretary of State—at least consider exempting small and medium-sized enterprises from these ruinous, French-style regulations?

Justin Madders Portrait Justin Madders
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Again, I have to point out that I am not the Secretary of State—perhaps one day.

We heard all these arguments 20 years ago with the minimum wage. Conservative Members were wrong about that, and they are wrong about this. I just hope they are a bit quicker to come round to realising that this country is going to prosper with improved workers’ rights, working in partnership with businesses to improve the economy for the benefit of everyone.

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Sarah Jones Portrait Sarah Jones
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I do not know whether the hon. Gentleman is aware that until recently his party was in government, and inward investment from China grew over four times since 2014, so I will take no lessons from him on these issues. The automotive industry, which I work with closely and meet regularly, has not asked for what he suggested—

Sarah Jones Portrait Sarah Jones
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No, it has not. The hon. Gentleman is chuntering again from a sedentary position. It has not asked for that. This is something we are monitoring. We will work closely with the industry and do the right thing, and if we need to intervene we will intervene. As I said, the UK’s economy and industry differ very much from those of other countries, and 80% of UK auto production is exported. It is not that we have the risk of EVs in the other direction. The hon. Member for Mid Buckinghamshire (Greg Smith) needs to recognise the part that his Government played in the development of these matters over many years, and be reassured that we are working closely with our colleagues to make sure we do the right thing.

Post Office Horizon

Kevin Hollinrake Excerpts
Tuesday 30th July 2024

(2 months, 1 week ago)

Commons Chamber
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Urgent Questions are proposed each morning by backbench MPs, and up to two may be selected each day by the Speaker. Chosen Urgent Questions are announced 30 minutes before Parliament sits each day.

Each Urgent Question requires a Government Minister to give a response on the debate topic.

This information is provided by Parallel Parliament and does not comprise part of the offical record

Kevin Hollinrake Portrait Kevin Hollinrake (Thirsk and Malton) (Con)
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(Urgent Question): To ask the Secretary of State for Business and Trade to make a statement on financial redress for postmasters and outstanding issues relating to the Post Office Horizon scandal.

Justin Madders Portrait The Parliamentary Under-Secretary of State for Business and Trade (Justin Madders)
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As hon. Members will know, convictions across the UK have been quashed through recent legislation, and those affected are now able to apply for financial redress under the Horizon convictions redress scheme. The scheme will be wholly delivered by the Department, not the Post Office. All the forms of redress, including those pursued under the group litigation order, will be delivered by the existing schemes.

Since taking office, this Government have continued to work closely with the Scottish Government and the Northern Ireland Executive to identify those who have had their convictions overturned. Letters have started to be issued to those eligible that will confirm that their conviction has been quashed and provide further information on how to access financial redress. But I would encourage those who believe that they are eligible not to wait for a letter. Please do come forward now and register for the Horizon conviction redress scheme.

We have put guidance on gov.uk to help people know where they stand: whether their conviction has been overturned and, if eligible, how to apply for redress through the registration and application process. Victims will be able to choose from two options: first, they can either accept a fixed settlement of £600,000; or, secondly, they can choose a full claim assessment if they believe their losses exceed £600,000 and wish to have their application fully examined by the Government.

No matter what route they choose to take, once an applicant’s eligibility is confirmed, they will be paid a preliminary payment of £200,000. We are making sure that they can access historical data from both the Post Office and His Majesty’s Revenue and Customs to support their decision and the application. We also recognise that, with the best will and support in the world, in a few cases, some information may not be retrievable, but I assure hon. Members that, even in those cases, we will do all we can to ensure that a fair offer is made to sub-postmasters who have suffered this terrible injustice. This House was united in the last Parliament in its wish to see justice for sub-postmasters. In this Parliament, we intend to deliver on that.

Lindsay Hoyle Portrait Mr Speaker
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I call the shadow Minister.

Kevin Hollinrake Portrait Kevin Hollinrake
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It is disappointing that I have again had to ask an urgent question to get the Government to come to the Dispatch Box. It is also disappointing that neither the Secretary of State nor the postal affairs Minister—the Minister of State, Department for Business and Trade, the hon. Member for Harrow West (Gareth Thomas)—has responded to either of the urgent questions. This is clearly an important matter that deserves full scrutiny by this House. Despite earlier promises only 12 days ago to give the House a significant update, only a written statement was available.

One of the final acts of the last Government was to pass legislation that, for the first time in history, overturned hundreds of convictions and set in train a process to provide redress to the victims. We made a clear commitment that the victims would be able to apply for redress before the summer recess. That commitment has not been honoured, although claimants can now register for redress. To do so, they need a reference number that is available only to individuals written to by the Ministry of Justice, which has today confirmed that only 10 of the 700 postmasters have received such a letter.

I ask the Minister: when will the other 690 postmasters be written to? Assuming claimants apply for the most rapid form of redress—a fixed sum award—when will the first £600,000 payments be made? The Secretary of State will acknowledge that we had conversations regarding Court of Appeal convictions and those refused leave to appeal that were not quashed by the legislation. What steps is the Minister taking to ensure that those cases are given assistance to overturn their convictions?

The last Government also announced that we would top up claimants in the Horizon shortfall scheme to a minimum payment of £75,000. How many of the thousands of claimants in this scheme have been written to to that effect? Finally, where is the Secretary of State, or where is the hon. Member for Harrow West, who has been appointed post office Minister?

Justin Madders Portrait Justin Madders
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We promised to update Parliament before the summer recess, and we have done that by way of a written ministerial statement. I note that, when the shadow Minister was the Minister, he came and answered on most occasions for the Government. We certainly did not take that as an indication that the Government were taking this matter any less seriously than they should, and that is not the case now either. I understand the frustration that the shadow Secretary of State has about the number of letters that have gone out, but there have been difficulties in corroborating some of that data. I understand that, when he made that promise as a Minister, he did so in good faith, but it has turned out that additional physical checks have been required. We have had to access court documents—sometimes stretching back decades—which has meant that there have been delays. The Ministry of Justice has put more resource into that to ensure that work carries on at pace.

As the shadow Secretary of State has noted, the website is now up and running and applicants can register on it. I am pleased to report that, as of this morning, 89 people have already done so. We hope that, once verification checks have been completed, payments can be processed within 10 working days. We understand that the question on the Court of Appeal was discussed at length during the passage of the Post Office (Horizon System) Compensation Act 2024. The matter deserves further consideration, and I understand that the Minister for postal services has had conversations on what we can do in that respect.

Post Office Horizon Scandal

Kevin Hollinrake Excerpts
Thursday 18th July 2024

(2 months, 2 weeks ago)

Commons Chamber
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Urgent Questions are proposed each morning by backbench MPs, and up to two may be selected each day by the Speaker. Chosen Urgent Questions are announced 30 minutes before Parliament sits each day.

Each Urgent Question requires a Government Minister to give a response on the debate topic.

This information is provided by Parallel Parliament and does not comprise part of the offical record

Lindsay Hoyle Portrait Mr Speaker
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I wish to make it clear that I am once again waiving the provisions of the sub judice resolution in relation to this matter to allow Members to be able to discuss fully these issues of national importance.

Kevin Hollinrake Portrait Kevin Hollinrake (Thirsk and Malton) (Con)
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(Urgent Question): I congratulate you on your re-election, Mr Speaker, and thank you for granting this urgent question, which is to ask the Secretary of State for Business and Trade if he will make a statement on financial redress for sub-postmasters and outstanding issues relating to the Post Office Horizon scandal.

Justin Madders Portrait The Parliamentary Under-Secretary of State for Business and Trade (Justin Madders)
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I congratulate the shadow Secretary of State on his new position and on securing the first urgent question of this Parliament.

Members will know that the Government made a key manifesto commitment to ensure that justice and compensation are delivered as swiftly as possible for every postmaster caught up in the Horizon scandal. The Secretary of State has already met Sir Alan Bates, Kevan Jones and the chair of the Post Office, Nigel Railton, to discuss the progress being made and what more can be done. The Government intend to make a significant announcement on the new redress scheme before the summer recess. This scheme will apply to postmasters whose convictions have been overturned by the Post Office (Horizon System) Offences Act 2024 passed in the last Parliament.

Kevin Hollinrake Portrait Kevin Hollinrake
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I welcome the Minister to his role. I say in all sincerity that I wish him the very best of luck. We on the Opposition Benches, in the national interest, wish the Government to succeed. It is vital that his Department succeeds in its brief. When British businesses do well, we all do well.

I hope this urgent question, on a matter on which the House has been in agreement, will set us off on the right foot in working together in the national interest. That matter is of course compensation for sub-postmasters affected by the Horizon scandal. I was the previous Post Office Minister, and the House will know of my commitment and my party’s commitment to the individuals whose lives have been torn apart by this scandal.

It is right that the Post Office (Horizon System) Offences Act received Royal Assent during wash-up to quash the convictions of hundreds of affected postmasters, but the Minister will know that the Act itself does not provide compensation, which is why, alongside that legislation, we announced plans for a new Horizon convictions redress scheme. This scheme will make compensation payments to those who have had convictions quashed by the Act.

In government, we ensured that Royal Assent was achieved as soon as possible so that there was no gap in the availability of compensation. It is only right that postmasters have access to swift and fair compensation. That is why we overturned those convictions. Those with overturned convictions have the option of immediately taking a fixed and final offer of £600,000. It is also why, in government, we changed the rules for those in the Horizon shortfall scheme so that they are entitled to a £75,000 fixed-sum award, bypassing the assessment process; so that all full and final settlements below that figure would be automatically topped up; and so that an appeal process for those in the HSS is also considered.

Although I am pleased that, as of 31 May, approximately £222 million has been paid to over 2,800 claimants across the scheme, I must push the Government for more detail on when the redress payments set out by the Horizon convictions redress scheme can be expected—we were told that it would be by July. I also note that the Department for Business and Trade has said that it “continues to work” on the new Horizon convictions redress scheme.

I ask the Minister—[Interruption]—when will the scheme be up and running? When does he expect the £75,000 top-ups and the HSS appeal process to be implemented, and the victims to be contacted to that effect? When will he open the scheme? Will he announce a date for full compensation under the Horizon convictions redress scheme?

Lindsay Hoyle Portrait Mr Speaker
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Order. I gently say to the Chamber that it is a new beginning, and we want to start on the right foot, not the wrong foot. It is difficult to go from Government to Opposition, but there is a two-minute limit for the Opposition and a one-minute limit for the third largest party. Please let’s stick to the rules and start as we mean to go on.

Growth Guarantee Scheme: Contingent Liability Notification

Kevin Hollinrake Excerpts
Friday 24th May 2024

(4 months, 2 weeks ago)

Written Statements
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Kevin Hollinrake Portrait The Minister of State, Department for Business and Trade (Kevin Hollinrake)
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I am tabling this statement for the benefit of hon. and right hon. Members to bring to their attention the details of the growth guarantee scheme, which will replace the recovery loan scheme on 1 July 2024 and run until at least 31 March 2026.

The growth guarantee scheme is facilitated by the Government-owned British Business Bank and delivered through its delivery partners. Under the scheme, lenders will offer facilities of up to £2 million to support businesses that would otherwise be unable to access the finance they need, or would only be able to do so on worse terms. The scheme is forecast to facilitate £2.19 billion of finance between 1 July 2024 and 31 March 2026.

Some notable features of GGS are as follows:

The maximum amount of external finance available will be £2 million per business in Great Britain; for businesses in scope of the Windsor framework, the maximum amount will be £1 million per business.

To lend through the scheme, lenders will be required to certify that they would not have been able to offer a facility to the business on their normal commercial terms, or that they would have only been able to do so at a higher interest rate.

Personal guarantees will be permitted, but not required, for all facilities in line with delivery partners’ usual policies. Principal private residences may not be used as security under any circumstances.

The minimum facility size will be £25,001 for loans and overdrafts and £1,000 for asset and invoice finance products. Businesses will be required to meet the costs of interest payments and any fees from the outset. The lender must establish that the borrower has a viable business proposition assessed according to its normal commercial lending criteria. Businesses who have made use of the previous coronavirus loan schemes, or the recovery loan scheme, will be able to access the scheme.

Given the above, the maximum contingent liability for the forecast £2.19 billion scheme is £1.533 billion.

I will be laying a departmental minute today containing a description of the liability undertaken.

[HCWS502]

Companies House: 2024-25 Public Targets

Kevin Hollinrake Excerpts
Friday 24th May 2024

(4 months, 2 weeks ago)

Written Statements
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Kevin Hollinrake Portrait The Minister of State, Department for Business and Trade (Kevin Hollinrake)
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I have set Companies House the following targets for the year 2024-25:

Use our new powers to ensure companies on the register have a legitimate address—in particular, by taking action against identity and address theft. 100% of companies that have been defaulted to Companies House’s address due to not providing an appropriate office address, or using an address that has been hijacked, will have been removed from the register, be pending removal, or have been updated to an appropriate registered office address, in accordance with the law.

Eradicate the use of PO box addresses as a registered office address by companies on the register.

Introduce the technical capability to verify an individual’s identity by March 2025. This will help ensure Companies House is prepared for the anticipated transition process whereby all new and existing company directors and persons of significant control will be required to verify their identity, either directly through Companies House or through authorised third parties.

Develop a strategic intelligence assessment to identify the priority areas for action in the fight against economic crime, and act upon it.

Digital services are available for a minimum of 99.5% of the time.

80% of customers are satisfied with Companies House.

Incoming calls to the contact centre to be answered within an average of four minutes.

Manage expenditure within budgetary limits and utilise central government funding.

[HCWS501]

Post Office (Horizon System) Offences Bill

Kevin Hollinrake Excerpts
Kevin Hollinrake Portrait The Minister of State, Department for Business and Trade (Kevin Hollinrake)
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I beg to move, That this House agrees with Lords amendment 1.

Nigel Evans Portrait Mr Deputy Speaker
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With this it will be convenient to discuss Lords amendment 2.

Kevin Hollinrake Portrait Kevin Hollinrake
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This is an historic day. It has been a great privilege to be the Minister for the Bill, and I thank our officials for moving with lightning speed to get it to this point, only five months from when the process commenced. I also thank Members in all parts of both Houses for their co-operation and their collegiate approach to the Bill, including the Opposition Front Benchers, who have provided great support, which we greatly appreciate. I thank the Justice Secretary, my Department’s Secretary of State and the Prime Minister—the Bill would not have been possible without their support.

This is an historic day because, as a result of the Bill, convictions will be overturned on Royal Assent. With His Majesty’s agreement, that means they will be overturned tomorrow.

Rushanara Ali Portrait Rushanara Ali (Bethnal Green and Bow) (Lab)
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Along with the contaminated blood scandal, the Horizon scandal remains a terrible stain on our nation’s recent past. It is one of the greatest miscarriages of justice in our nation’s history, and over the course of the debates on the Bill we have heard the testimonies of victims, and the lies and obfuscations of those who were responsible, expressed by Members across the House. That has rightly made Members of both Houses and the public deeply frustrated and angry at the injustice that sub-postmasters and their families have faced.

It is right that the Government have introduced legislation to exonerate those who have suffered for so long, and the time provided for the Bill today allows us to ensure that it is concluded. We must not lose sight of the task at hand during this wash-up, and we must ensure that the hundreds of innocent people who were wrongfully convicted get the justice that they deserve, and the compensation and exoneration that they desperately need. The Opposition have supported the Bill, and we support the independent inquiry and wish to see it continue its work. Even this week, with the testimony of Paula Vennells, shocking new information has been revealed, and we will continue to push for justice for the victims.

At previous stages, the Minister provided assurances that he would ensure that cases from the Capture IT system are looked at, because this Bill does not cover the wider extent of the scandal, and that the company responsible for Horizon, Fujitsu, and its executives will honour the commitment that they made to provide compensation, rather than leaving it to taxpayers to do so. I hope he can update us on any progress he has made since giving that undertaking in the House. This Parliament will soon dissolve, but Ministers of the Crown carry on for a few more weeks. I hope the Minister will make every effort to ensure as much progress as possible is made, so that the families receive the redress they desperately need.

In the other House, the Labour Front-Bench spokesperson highlighted Lord Arbuthnot’s desire to see those convicted by the Court of Appeal included in the Bill before us. At the time of speaking, the Government opposed that. We are sympathetic, but we nevertheless remain opposed to Parliament becoming, in effect,

“the appeal court for the Court of Appeal”.

We would, however, support appropriate proposals to give the 13 people not covered by the Bill the opportunity to seek redress in the courts. I hope the Minister is able to look at what might be done to work with Lord Arbuthnot to find a satisfactory solution for those 13 cases.

In conclusion, I am grateful to colleagues from across both Houses for the work they have done, particularly the Members of Parliament who worked so tirelessly to ensure that the plight of sub-postmasters and their families was raised. Their work highlighted that in this and other scandals, such as the contaminated blood scandal, it is the constituency connection and our relationship with the people we represent that is often the most powerful insight into seeing injustices early on, and seeing broader patterns that expose major failures in our system, be that in the contaminated blood scandal or the Horizon scandal. The message is very clear: whoever and whichever party is in power, Ministers, civil servants and those in positions of power must listen very closely and not dismiss the concerns of Members of Parliament who raise those cases, which can expose a bigger pattern of injustice, or the citizens we represent.

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Lord Beamish Portrait Mr Kevan Jones (North Durham) (Lab)
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Thank you for your kind words, Mr Deputy Speaker. I think this will be the last time that I speak in this Chamber, and I cannot think of a more fitting debate in which to do so, because it is the culmination of many years of fighting. I played a small part in getting justice for the sub-postmasters; much of it was down to Alan Bates and the families who went through this complete nightmare. Hopefully, they will get justice and truth when the inquiry reports next year.

This Bill was always going to be important because of the individuals involved. Unless you actually sat with many of these victims, they would not have come forward to clear the stain on their reputations or to gain access to compensation. It has been a long fight, and my partner in crime was Lord Arbuthnot. Someone asked me how we had got together on this. If people look back, they will see that we both served on the Defence Committee—he was the Chair at the time. He has been a very effective advocate and I pay huge tribute to him.

There have been many Members from all parts of the House—some are no longer here—who made a contribution over the years, and I think that their support needs to be recognised as well. Turning to the Ministers involved, I would like to mention the hon. Member for Sutton and Cheam (Paul Scully), who showed such tenacity in his determination to get justice. He was followed very ably by the hon. Member for Thirsk and Malton (Kevin Hollinrake). I have called him a poacher turned gamekeeper, but he is a very effective one. He has driven this case forward, not in a belligerent way, but with patience and determination to ensure that people who have been wronged get justice. That is something that we should all think about.

People can turn round and say, “No, you are wrong, the system cannot be questioned.” And there are times when you can feel like you are ploughing a lonely furrow. But if you know in your gut that something is wrong, it is important to just keep going. This was one of those cases. But it has certainly been championed by the Minister, who has been an excellent advocate on behalf of all these people. It has not been easy. I accept that some of the decisions that he had to make were not easy and were not always welcomed by everyone, but he tried his best and we have this Bill today because of him.

I have one final thing to say, and this is unfinished business. The Minister knows what I am going to say now and it is about Capture, the pre-Horizon scheme, which I have been investigating. Hopefully, we will get justice for those individuals as well, and, again, the Minister is determined to get to the bottom of that by appointing an independent investigator to look at the cases that have been referred to him. I shall be looking from afar with interest, but I know that whoever picks up his brief or takes on this case will not be able to put it down unless they get that justice.

In politics, people often ask whether you can actually achieve anything. There is a lot of cynicism these days. I say to anybody who is aspiring to be a Member of this place that they can change things, they can make a difference, but they have to be persistent. Most of the time, people across the other side of this House may be political opponents, but they are not our enemies. We do the best in this place when we work together, and, in this case, cross-party working has achieved final justice for these people.

Kevin Hollinrake Portrait Kevin Hollinrake
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With the leave of the House, I have a few final comments. The shadow Minister asked about the Capture software that was used prior to the Horizon software. The right hon. Member for North Durham (Mr Jones) has pushed strongly on these matters, and we are having an independent investigation into them, which we anticipate will report later this year. I am sure that he will take a keen interest in that, as will those on the Opposition Front-Bench team. It is important that we get redress as soon as possible. The Bill opens the door to rapid redress for hundreds of victims of this scandal. We believe that we can get redress paid from July onwards, when the new scheme will be put in place. On the Court of Appeal, we are very interested to ensure that those people also get a fair hearing, and a rapid rehearing of their cases, and can be exonerated wherever possible.

Digital Markets, Competition and Consumers Bill

Kevin Hollinrake Excerpts
Kevin Hollinrake Portrait The Minister of State, Department for Business and Trade (Kevin Hollinrake)
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I beg to move,

That this House disagrees with the Lords in their Amendment and proposes Amendments (a) and (b) to the Bill in lieu of the Lords Amendment 104B.

The Bill will drive growth and deliver better outcomes for consumers across the UK. Both Houses have now reached agreement on digital markets measures relating to appeals, proportionality, the countervailing benefits exemption and guidance. However, the Bill returns to the House today as the need to agree on secondary ticketing remains outstanding.

Lords amendment 104B, tabled by Lord Moynihan, would introduce additional regulatory requirements on resale sites. In our view, new regulations should be considered only if they are necessary, proportionate and future-proof, and should not duplicate existing rules. Simply adding new rules and regulations that add little to what is already there is not the answer to the problems of the secondary ticketing market.

The first provision that the Lords seek to add to the Bill would require secondary ticketing platforms to obtain proof of purchase of the ticket from the reseller before listing the ticket for resale, but it is already a criminal offence—of unfair trading or fraud—for a reseller to offer for sale products that cannot be legally sold.

Alun Cairns Portrait Alun Cairns (Vale of Glamorgan) (Con)
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I pay tribute to my hon. Friend for his work, as well as to Lord Moynihan, who has doggedly pursued this matter with the Government. My hon. Friend rightly points out that making additional regulations for the sake of it is not something that we as a Government would support, but can he tell me why the Competition and Markets Authority has prosecuted so few people under the current regulatory structure over recent years?

Kevin Hollinrake Portrait Kevin Hollinrake
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We believe that the problem is about enforcement, not regulations. The reason why the CMA has not prosecuted anybody is that it does not have the responsibility or the right to prosecute sellers on ticketing sites. It has jurisdiction over the platforms, but not the sellers. We are giving the CMA that opportunity and those powers, which we think will make a profound difference.

Secondly, the Lords amendment requires that the ticket’s face value and trader’s details be clearly visible to the consumer, but likewise, existing legislation already provides that traders must make that information clear and comprehensible. The amendment would also prevent resellers from selling more tickets than can be legally purchased from the primary market. We agree with the principle, but believe that to be unenforceable. Many sources on the primary market sell tickets, and each has their own ticket limit.

Sarah Olney Portrait Sarah Olney (Richmond Park) (LD)
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The Bill could have such a significant impact in tackling the issues associated with secondary ticket sites, and could reduce instances of fraud and online scams. I do not understand why the Minister is so reluctant to commit to the recommendations made by the CMA. That is all we want implemented through the Lords amendment.

Kevin Hollinrake Portrait Kevin Hollinrake
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The CMA report differs from the amendment proposed by the Lords. We believe that Lord Moynihan’s requirements relating to face value and the address of the trader are already covered. What is missing from the amendment is the ability to enforce regulations. There have been prosecutions only recently, a couple of months ago; there has been a four-year sentence and a £6 million confiscation order, so we are seeing prosecutions by National Trading Standards, but we believe that the CMA will have a more profound effect if it can tackle this issue.

Angus Brendan MacNeil Portrait Angus Brendan MacNeil (Na h-Eileanan an Iar) (Ind)
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My question is similar to that of the hon. Member for Richmond Park (Sarah Olney). I just do not understand why the Government do not get involved with this. From what I have read of the Lords debate and what Lord Moynihan said, that is exactly what happened for the London Olympics in 2012. Ireland has got rid of the secondary market because it thought it very corrosive indeed. I also understand that fans are frequently in tears outside venues such as the O2 because they have bought the wrong tickets from the secondary market. As the political wing of the very noble tartan army, I would not want fans to be unable to get into games at the Euros in the coming weeks because of irregularities in the secondary market. If that happens, will the Minister commit to coming back and changing tack?

Kevin Hollinrake Portrait Kevin Hollinrake
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The hon. Gentleman raises important points. Alongside what we are doing to give the CMA more enforcement powers, which we think are needed, we are also committing to a review of the primary and secondary market over the next nine months, in order to see what else can be done to ensure that the secondary ticketing process is fairer for consumers.

Angus Brendan MacNeil Portrait Angus Brendan MacNeil
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The Minister is generous in giving way, and I appreciate it. Has he spoken to his counterparts in Ireland about what they have done in this area, why they have done it, and what the effects have been? That might be instructive.

Kevin Hollinrake Portrait Kevin Hollinrake
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Yes, we are aware of what is happening in Ireland, where there is a complete prohibition on secondary ticketing sales. Our concern about that is obvious: secondary sales are then just driven underground into a black market. That is what we have seen in Ireland. Indeed, tickets to see Taylor Swift in Dublin are available on the internet at exactly the same, or a similar, price as tickets to see her in the UK, so we do not think that is a solution. We are looking for a practical solution that works across the piece.

A person could purchase multiple tickets from different sources on the primary market and resell them on a platform. That would make it nearly impossible for either the platform or an enforcer to calculate what the total limit of tickets should be. We must avoid the trap of thinking that we are solving problems simply by adding words to legislation. We should not be tempted to devise legislation that cannot be implemented.

We believe that the solution lies not in more regulations, but in regulation—in other words, enforcement. This House has already radically strengthened the CMA’s enforcement powers in part 3 of the Bill. That strengthening applies to all consumer law, including on secondary ticketing. The CMA will have civil fining powers, and fines could total 10% of the global turnover of firms breaking consumer law. New powers will mean that the CMA can process many more cases even more quickly.

However, the Government appreciate the strength of feeling in both Houses on the issue of secondary ticketing. We have therefore tabled Government amendments to further strengthen the enforcement powers. Amendments (a) and (b) in lieu of Lords amendment 104B will give the CMA new powers, first to enforce existing rules against unfair buying-up of tickets using electronic bots, and secondly to enforce existing rules on the information that platforms and resellers must present to consumers. That is in addition to the Government’s previous commitment to review the primary and secondary ticketing markets. That review will allow us to gain a deep understanding of how tickets flow from the primary market to the secondary market. It will also include consideration of the timeliness and effectiveness of the information that must be provided to buyers, and of what reassurance is necessary for consumers to be confident that ticket offers are genuine.

Taken together, the CMA’s new enforcement powers and the upcoming Government review represent a clear strengthening of consumer protections. They will help to ensure that further steps can be taken in future, in the light of the good practice that has recently been emerging in the market.

Angus Brendan MacNeil Portrait Angus Brendan MacNeil
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I am again grateful to the Minister for giving way, but like the hon. Member for Richmond Park (Sarah Olney), I am still stumped as to why the Government are not the champion of the consumer—the small person or small family who face the disappointment of financial loss. I hear what the Minister says about laws being enforced—that could apply to any law—but laws also have a deterrent effect, and it would be quite useful to have that deterrent effect.

Kevin Hollinrake Portrait Kevin Hollinrake
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The hon. Gentleman makes a fair point. I agree with him about the deterrent effect, but to me, that deterrent effect is delivered through enforcement and prosecutions, which are making it easier to deal with the platforms. As for the Lords amendment, information such as the seller’s address is already required under schedule 2 to the 2013 consumer contracts regulations, and the face value of the ticket must be displayed under clause 90(3)(c) of the Consumer Rights Act 2015, so that is already covered. It is enforcement that we need to improve.

Philip Davies Portrait Sir Philip Davies (Shipley) (Con)
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Does the Minister agree that the selling-on of tickets has always happened, and always will? It is important to reinforce existing safeguards, rather than making the secondary ticketing market unviable and pushing people into unregulated spaces where they get no protection at all. At the moment, they do get protection from most of the sites that sell tickets on the secondary market.

Kevin Hollinrake Portrait Kevin Hollinrake
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I absolutely agree with my hon. Friend. The concern is that we would simply drive people into a black market; that seems to have happened in Ireland. The CMA has said that capping prices, which is what the Opposition want, would not reduce the incentive to resell, for exactly the reasons my hon. Friend has pointed out, so through the Bill, we are taking the pragmatic step of increasing the enforcement of current regulations, while also looking at the wider picture, in the review, to see whether improvements can be made. We think that is the right balance.

In conclusion, I encourage this House to agree with the Government’s position on Lords amendment 104B, and accept the Government’s proposed amendments (a) and (b) in lieu. It is imperative that Royal Assent be achieved without further delay, so that the legislation can be implemented and the Bill’s benefits realised as quickly as possible.

Chris Bryant Portrait Sir Chris Bryant (Rhondda) (Lab)
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I beg to move manuscript amendment (a), leave out from “House” and insert

“agrees with the Lords in their Amendment”.

I confess that I am completely perplexed as to why the Government have adopted the attitude that they have taken today. The Bill could have gone through both Houses quite easily and have steamed ahead to Royal Assent if they had simply agreed to these very minor recommendations from the House of Lords. We do something very similar to what the amendment suggests in relation to Olympics tickets, partly because the Olympics’ organisers insist on such legislation for any Olympics, but we also do something very similar for sporting events. The question of why we do not do exactly the same for music, comedy and other events is legitimate.

Kevin Hollinrake Portrait Kevin Hollinrake
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Will the hon. Gentleman give way?

Chris Bryant Portrait Sir Chris Bryant
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The Minister has only just sat down, but now he is intervening on me.

Kevin Hollinrake Portrait Kevin Hollinrake
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I just wanted to address one of the points that the hon. Gentleman makes. He talks about the Olympics, for which there was a complete ban on resale. Is that what he is proposing?

Chris Bryant Portrait Sir Chris Bryant
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No. If the Minister will listen for a few more minutes, I will get on to precisely what we recommend. Indeed, he may remember that in the last debate on this issue, I said very clearly that we do not intend to ban all resale. If somebody has a ticket that they bought themselves, not through a bot, but is unable to use it and wants to resell it, that should be a perfectly legitimate process, but the price should be capped at a sensible level—at something like 10% or 15% above the original cost.

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Chris Bryant Portrait Sir Chris Bryant
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I rather agree with the idea that some Conservative Members actually want people to be ripped off, and maybe that is what we have seen for the last 14 years when we have seen taxes rise, but what we get for the taxes has diminished.

The Minister says that he wants to give more powers to the CMA to be able to enforce the action. The problem with that is that the CMA itself gave evidence that, when it tried to take Viagogo to court, it came up against inherent weaknesses in the existing consumer protection toolkit, and the Government are not adding anything to that consumer protection toolkit whatsoever. Indeed, they are deliberately voting down precisely what they said they wanted.

Kevin Hollinrake Portrait Kevin Hollinrake
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Will the hon. Gentleman give way?

Chris Bryant Portrait Sir Chris Bryant
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No, the Minister will get to reply afterwards, I am sure. [Hon. Members: “Oh!”] So the Minister is begging. I will give way to his begging.

Kevin Hollinrake Portrait Kevin Hollinrake
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I beg the hon. Member’s leave, but can I draw his attention to the comments of the CMA before the Bill Committee? One witness said exactly this in response to the point he has just raised:

“We think that many of the changes in the Bill will address those weaknesses directly by giving us civil fining powers for the first time.”––[Official Report, Digital Markets, Competition and Consumers Bill Public Bill Committee, 13 June 2023; c. 7, Q3.]

It is not right to say that the CMA is getting no more ability to oversee this regime.

Chris Bryant Portrait Sir Chris Bryant
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No, because I read that completely differently from the way the Minister does. If the Minister were right, why is it only at this stage that he has chosen to bring forward amendment (a) in lieu? Precisely as with every single step of the way on ticket touting that we have seen over the last 14 years, somebody moves an amendment in the House of Lords—quite often Lord Moynihan, wonderful man that he is—and the Government are dragged kicking and screaming to introduce sensible measures that have cross-party support, but that the Government object to for some bizarre ideological reasons.

Labour will strengthen the consumer rights legislation to protect fans from fraudulent ticket practices, restricting the resale of more tickets than permissible and ensuring anybody buying a ticket from the secondary market can see—clearly, easily, readily and absolutely unambiguously —what the original price of that ticket was and where it came from. All of this could have been done today if the Government had not rejected the Lords amendment, but supported Labour on the cross-party amendment from the Lords. However, they have put touts before fans, and profits before the public.

If Labour is given the chance to form a Government, we will also go further. We will restrict the resale of tickets at more than a small set percentage over the price the original purchaser paid for it. No more touts buying a £50 ticket and selling it on for £500; no more bulk buying of seats for Taylor Swift concerts that could go to a 13-year-old fan from Wigan, but instead go to a millionaire from the US. No more scalping of our creative industries and artists, who set reasonable prices for their tickets, only to find somebody else making money off their talent and hard work by reselling them at 10 times the price. Ministers say that the CMA will enforce more, but I doubt that anything will change as a result of anything the Government are intending to do with this measure.

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Sharon Hodgson Portrait Mrs Hodgson
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That is a very good point. As much as none of us wants to see any unhappy, devastated fans at any of these venues, we will probably have to face those images, in the emails from those fans, on our television screens and maybe on the front pages of newspapers. We have to be prepared for that, and I am sure that the Minister would be sad to see it.

If the Government are truly committed to another review, I know that Lord Moynihan—as we have heard, a highly respected Conservative Lord and a former Minister—has already been recommended to them as a possible chair. [Interruption.] I hope that the hon. Member for Shipley is agreeing with me. I hope he agrees that that would be a very fair and pragmatic selection. It is one that I would wholeheartedly support.

I will conclude. On two occasions the Lords, having listened to evidence and the stated views of the CMA, have voted through these amendments, but Ministers seem hellbent on ignoring the views of the other place. The Lords have sent a clear message to the Government, asking them to look at the facts and think again. I ask the Minister once again: will he finally side with fans, artists and athletes, support Lords amendment 104B today, and not let this be another opportunity wasted by the Conservative Government? As I said in our last debate on this matter, they should either start putting fans first, or move aside so that we can.

Kevin Hollinrake Portrait Kevin Hollinrake
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With the leave of the House, Mr Deputy Speaker, I will address the points that have been raised during the debate.

The hon. Member for Rhondda (Sir Chris Bryant) presented a cap on ticket prices as his solution to this problem, but that flies in the face of the evidence given by the CMA in its report. It said that such a measure would not significantly diminish the incentive, and the misconduct would therefore continue. However, it was good to hear the hon. Gentleman finally admit that the market is a good thing—that, coming from an Opposition Member, is a revelation.

There is a common factor between what was said by the hon. Gentleman and what was said by the other contributors to the debate. He said, for instance, that face value was not made sufficiently clear on the various secondary sites, but there is a key saying clearly what face value is on the first pages of the Viagogo and StubHub websites. All those points relate to one thing and one thing only, namely enforcement, because the requirements are there in the existing legislation. We are keen to bolster enforcement. He says that we are somehow kicking and screaming to do so with this amendment, despite the fact that this Government have unilaterally brought forward this legislation. Part 3 offers huge new powers that were not added through an amendment in the Commons or the Lords; they were on the face of the Bill from day one.

Chris Bryant Portrait Sir Chris Bryant
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The Minister knows that Taylor Swift tickets are being sold. The organisers of those concerts have said that tickets sold on unauthorised secondary ticket markets are not valid. Would he therefore encourage people to buy tickets only from authorised ticket vendors and not from those that are unauthorised, which include Viagogo?

Kevin Hollinrake Portrait Kevin Hollinrake
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I would certainly advise any consumer to comply with the rules set out by the primary market. It is quite clear that the primary markets can do a lot more about restricting secondary sales, and we have been quoted examples of that today, including the way the Olympics was run, the way that football matches are run and the way that Glastonbury is run. All those things have very tight controls on secondary markets, which is in the gift of the primary market.

The hon. Member for Gordon (Richard Thomson) asked about resources, as did the hon. Member for Na h-Eileanan an Iar (Angus Brendan MacNeil). The CMA’s budget is £122 million, so we feel that it has the necessary resources available to it. The fines and penalties can be kept by the CMA for its enforcement activities.

The hon. Members for Worsley and Eccles South (Barbara Keeley) and for Washington and Sunderland West (Mrs Hodgson) made similar points about the inappropriate resale of tickets—for England football matches, for example—and refunds that have not been processed properly. Only six people have been prosecuted for abuse in this sector, and we want to see more. Prosecutions for the use of bots have not been brought forward, and the amendment allows the CMA to do that. All the concrete action that the hon. Member for Worsley and Eccles South calls for is about enforcement, not more regulations. I absolutely agree with that, and we want to ensure that there is more enforcement in this space.

It is of paramount importance that we get this Bill on to the statute book so that it can start delivering for businesses and consumers as soon as possible. I thank all who have helped to get to this place, including the Clerks, the officials in the Department and the Bill team. I thank them for their hard work on this legislation, and I hope that all Members will feel able to support our position.

Question put, That the amendment be made.

Terms and Conditions of Employment

Kevin Hollinrake Excerpts
Tuesday 14th May 2024

(4 months, 3 weeks ago)

Commons Chamber
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Kevin Hollinrake Portrait The Minister of State, Department for Business and Trade (Kevin Hollinrake)
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I beg to move,

That the draft Trade Union and Labour Relations (Consolidation) Act 1992 (Amendment of Schedule A2) Order 2024, which was laid before this House on 22 April, be approved.

The draft order will increase the deterrent effect of the code of practice on dismissal and re-engagement, which I will refer to as “the code” for the remainder of this debate. The Government have been clear that threats of dismissal and re-engagement should not be used as a negotiation tactic by employers. When the covid-19 pandemic led to cases of dismissal and re-engagement, the Government asked ACAS to conduct an evidence-gathering exercise to help us better understand this issue. The report was published in June 2021. The Government then asked ACAS to produce new guidance to ensure that employers are clear on their responsibilities when considering making changes to employment contracts. The guidance was published in November 2021. ACAS has also published guidance for employees.

The Government then went further to address the use of dismissal and re-engagement by bringing forward a draft code, aiming to ensure that the practice is only ever used as a last resort, and that employees are properly consulted and treated fairly. The code seeks to ensure that where an employer wants to make changes to employees’ terms and conditions, the employer engages in meaningful consultation with a view to reaching agreement with employees or their representatives in good faith.

Gavin Newlands Portrait Gavin Newlands (Paisley and Renfrewshire North) (SNP)
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I am grateful to the Minister for giving way. We discussed this issue upstairs in Committee. Can he confirm whether the motion, which puts the code into practice, would stop Willie Walsh from threatening to fire and rehire 10,000 air stewards, air stewardesses and others at British Airways, or the workers at British Gas—yes or no?

Kevin Hollinrake Portrait Kevin Hollinrake
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It is wrong to talk about individual cases, because they are all different, with different circumstances. The order is about a financial deterrent against those kinds of actions. Different sanctions are available for the mistreatment of employees, such as civil or criminal investigation by the Insolvency Service. Different measures can be taken forward where rules are not complied with.

Gavin Newlands Portrait Gavin Newlands
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I am grateful to the Minister for giving way again. He talked about the extra 25% putting off businesses and employers from going down that route. If it will save businesses a heck of a lot more money than the alternative, surely they will go down the same route. They will potentially price in the 25% if it will save them more money in the long run, particularly in a British Airways situation where it was dealing with legacy contracts and trying to save substantial amounts of money. Surely this is not enough of a disincentive.

Kevin Hollinrake Portrait Kevin Hollinrake
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The hon. Gentleman raises an interesting point. Most employers treat their employees with dignity and respect. That is what we expect and what we see in the vast majority of cases. An economic environment in which we have virtually full employment means a competitive market for employees. That is the best protection against the kind of approach that some employers take and which we are trying mitigate. We believe the measures strike a fair balance. We believe there are situations where dismissal and re-engagement is appropriate—I can expand on that if he would like me to—so it is about trying to strike a balance, and we think we have struck that balance.

Christine Jardine Portrait Christine Jardine (Edinburgh West) (LD)
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I thank the Minister for giving way on that point. Does he appreciate that many of us think the code looks very optimistic, presuming a best-case scenario in human behaviour and industrial relations, and that the result is really toothless in dealing with companies that might operate outwith the norm?

Kevin Hollinrake Portrait Kevin Hollinrake
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I do not think so. There is a financial deterrent to going down a route that is not appropriate, and to not following the code. As I say, we are striking a balance. There are situations in which, as a last resort, businesses need to do something more drastic; for example, a business might be in peril and unable to survive without making the kind of changes we are discussing, and such cases have come before tribunals. If the question is whether it is right that everybody shares a small burden—say, a reduction in salary—one person cannot hold out against that, and prevent a restructuring that is in the interests of the many, rather than the few. The provisions have been used in the past to save businesses and therefore jobs. That is what we are trying to protect, while also protecting against a rogue employer using such opportunities irresponsibly and unfairly.

The code will apply to all employers, regardless of size. We expect all employers in relevant scenarios to adhere to it. As I said, employment tribunals will have the power to apply an uplift of up to 25% of an employee’s compensation if an employer unreasonably fails to comply with a code that applies.

In accordance with the Trade Union and Labour Relations (Consolidation) Act 1992, the Secretary of State consulted ACAS on a draft statutory code before publishing it. Between January and April 2023, the Government publicly consulted on a draft code, enabling trade unions, employers and other interested parties to contribute their views. Careful consideration was given to those views, and as a result, changes were made to the draft code. The Government are very grateful to all respondents to the consultation for their considered and helpful responses. An updated draft code was laid before Parliament on 19 February, and a Government response to the consultation was published on the same day. The draft code was then debated in both Houses of Parliament. I am pleased to say that it was approved. The Government will introduce separate legislation to bring the code into force before summer recess.

The Government are going even further by bringing forward this order, which will increase the deterrent effect of the code by adding a protective award where there is non-compliance with the collective consultation requirements in schedule A2 to the 1992 Act. The protective award is compensation awarded by an employment tribunal when an employer does not consult with its employees before dismissing 20 or more of them within any 90-day period at a single establishment. Schedule A2 to the 1992 Act sets out the list of claims for which an employment tribunal can make a 25% adjustment to compensation if one of the parties has unreasonably failed to comply with a code of practice made using powers in section 203 of the 1992 Act. The relevant code of practice that will be impacted by this change is the code of practice on dismissal and re-engagement. The change will mean that where an employment tribunal is making a protective award, and it appears to it that the employer has unreasonably failed to comply with the code, the tribunal may increase that award by up to 25%. The change was called for by respondents to the consultation, including trade unions, and will increase the deterrent effect of the code.

There are calls to ban the practice of dismissal and re-engagement, or to restrict the practice in a manner that effectively amounts to a ban. The Government believe that we must preserve companies’ flexibility, so that they can manage their workforce in times of crisis. The UK’s flexible labour market is key to economic growth and helps business to thrive, so it is right that we have mechanisms to enable us to save as many jobs as possible. The code is a proportionate response to controversial fire and rehire practices, balancing protections for employees with business flexibility. The vast majority of employers want to do the right thing by their employees. For most employers, decisions to change terms and conditions, or to let members of the workforce go, are not taken lightly.

The UK is a great place to start and grow a business. It has a strong labour market, and its success is underpinned by the balance between labour market flexibility and worker protections. It is vital that we continue to strike the right balance, while clamping down on poor practice. The Government intend the code and the order to be in effect before the summer recess. I commend the order to the House.

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Kevin Hollinrake Portrait Kevin Hollinrake
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I thank hon. Members for their contributions, and will address their specific points. As we have discussed this issue before in separate venues, I fully understand that the shadow Minister, the hon. Member for Ellesmere Port and Neston (Justin Madders), does not feel that this order goes far enough. It is interesting to consider the briefings that came from recent discussions in the Labour party about its new plans for the workplace. There was a briefing that the party accepted some situations where dismissal and re-engagement may be needed. That may be a vicious rumour, but it seems to me that those on the Labour Front Bench decide their policy on the basis of whom they have talked to last—whether that is a business, employers or employee representatives.

Justin Madders Portrait Justin Madders
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We remain committed to banning fire and rehire, but if the Minister wants to debate our policies properly, let us have a general election and see what the public think.

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Kevin Hollinrake Portrait Kevin Hollinrake
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Why wait? Let us have the debate now.

The shadow Minister mentioned P&O, as did many other hon. and right hon. Members. Clearly, that was not a situation involving fire and rehire. There is an ongoing investigation, and we believe that P&O broke the law. Following that situation, we introduced the Seafarers Wages Act 2023 to ensure that any company that operates vessels in British waters will pay the national living wage, which will be an effective measure.

The hon. Member for Glasgow South West (Chris Stephens) described fire and rehire as an “evil practice”, which is not the right kind of language. There are situations where sometimes employers do the wrong thing by their employees, but most employers do the right thing. There are businesses that have no alternative other than fire and rehire in order to save the business and save jobs. To describe every situation involving dismissal and re-engagement as an “evil practice” is entirely the wrong kind of language.

Chris Stephens Portrait Chris Stephens
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The Minister is being typically generous in giving way. Surely dismissing people and re-engaging them on worse terms and conditions, and in many cases on lower wages—many multinational companies try to get away with that, and some did get away with it during the pandemic—is an evil practice.

Kevin Hollinrake Portrait Kevin Hollinrake
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There are cases where these opportunities are abused—I do not deny that—but the hon. Gentleman is operating on the basis that it is the exception rather than the rule. It is our view, which he may disagree with, that the vast majority of employers do not treat their employees that way. There have been cases where a court has upheld the right of an employer to fire and rehire. Where the employer tries to restructure the company to save jobs, through a salary reduction of a few per cent. for everyone in the workplace, that is better than the business going down. The hon. Gentleman must see that there are some situations in which it is the only option for an employer, which operates in the interests of the wider workforce. It was the right thing to do in those situations. His describing it as an “evil practice” is wrong and misses the point, although there are abuses of the system, as he describes.

David Linden Portrait David Linden
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Unusually, I find myself disagreeing with my hon. Friend the Member for Glasgow South West (Chris Stephens). Are there not scenarios in which the Government think that it is perfectly fine for somebody to be sacked and re-engaged? For example, when the Government led by the right hon. Member for South West Norfolk (Elizabeth Truss) were collapsing, Ministers resigned and were then reappointed afterwards. Sometimes it is in the Government’s interest to have that option, isn’t it?

Kevin Hollinrake Portrait Kevin Hollinrake
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Well, there is no recourse to an employment tribunal in that situation, and there is certainly no uplift in the compensation that might be received.

I say to the shadow Minister that he should frame the order in its context. The majority of businesses in this country do the right thing by their employees, because they are run by honourable people and treating employees well is the right thing to do for business reasons. His approach of banning dismissal and re-engagement would cost jobs, as would having day-one rights in the area of unfair dismissal. Bringing forward a single category of worker would also cost jobs, and would create huge difficulties for many sectors. It is not just about the situations that arise in individual circumstances; it is about the fear of those situations arising for businesses when they are trying a new employee. That situation will strike fear into the hearts of many businesses across this country, and will cost jobs. The hon. Member for Glasgow South West (Chris Stephens) asked me how many people had appeared before an employment tribunal and then been reinstated. I do not know those numbers but I would be happy to see what numbers we can find for him on that basis.

This order will increase the deterrent effect of the code by adding the protective award for non-compliance with collective consultation requirements to schedule A2 of the 1992 Act. That will mean that where an employer is found to have unreasonably failed to comply with their collective consultation requirements, as well as unreasonably failing to comply with the code, the employment tribunal may increase the employee’s protective award by up to 25%. Subject to the approval of both Houses, the code and the order will be enforced before the summer recess.

The Government are committed to making the UK the most dynamic place in the world to work and to launch, grow and do business. The UK’s flexible labour market is key to economic growth and helping businesses to thrive. However, labour market flexibility must be balanced with appropriate safeguards. The House should be left in no doubt that this Government will always continue to stand behind workers and stamp out unscrupulous practices where they occur.

Question put and agreed to.

Resolved,

That the draft Trade Union and Labour Relations (Consolidation) Act 1992 (Amendment of Schedule A2) Order 2024, which was laid before this House on 22 April, be approved.

Employment (Allocation of Tips)

Kevin Hollinrake Excerpts
Tuesday 14th May 2024

(4 months, 3 weeks ago)

Commons Chamber
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2.41 pm
Kevin Hollinrake Portrait The Minister of State, Department for Business and Trade (Kevin Hollinrake)
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I beg to move,

That the draft Code of Practice on Fair and Transparent Distribution of Tips, which was laid before this House on 22 April, be approved.

The code of practice, which I will refer to as the code, will give legal effect to standards in the allocation and distribution of tips, gratuities and service charges, and transparency surrounding the keeping of records and the retention of written tipping policies. For brevity, I will refer to tips, gratuities and service charges as tips for the rest of today’s debate. Passage of this code will signal a landmark moment in our protection of workers’ rights. For the first time, the Government are ensuring cast-iron clarity about where tips are going once they have been paid, and setting a new standard for how tips should be treated.

James Gray Portrait James Gray (North Wiltshire) (Con)
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The Minister said that, for brevity, he would consider tips, gratuities and service charges all to be tips, but surely service charges, which are a set charge against some practice or service, are quite different from tips, which are for fun or voluntary. Gratuities come somewhere between the two, do they not? Could he kindly enlarge on the definition of those three things?

Kevin Hollinrake Portrait Kevin Hollinrake
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It is our position that they amount to the same thing. We know from customer behaviour that when a customer sees a service charge on their bill, they will usually not tip at that point because they believe that the service charge is a tip. We feel that that is in the same category, which is why we have categorised them together in this instance.

The Employment (Allocation of Tips) Act 2023 was a relatively simple piece of legislation, but one with an important purpose. Following the justified public examination a few years ago of the spectacle of some businesses retaining significant percentages of tips or even keeping them altogether, the Government committed to backing a private Member’s Bill on tipping. The law mandates that all qualifying tips must be passed on to the workers who earn them, rather than being retained by businesses, and it sets out that these tips must be allocated and distributed in a fair and transparent manner.

I reiterate my appreciation, which I set out at this Dispatch Box earlier this year, for the cross-party support that the primary legislation engendered, and for the positive and constructive tone in which all the parliamentary stages were conducted. I want to extend further thanks in particular to the original Bill’s sponsors, my hon. Friends the Members for Watford (Dean Russell) and for Ynys Môn (Virginia Crosbie), and subsequently Lord Robathan in the House of Lords. Today we are another step closer to bringing these important measures into effect.

It was remarked at the time that the detail was crucial, and we elaborated on that detail in December with the publication of the draft statutory code of practice on fair and transparent distribution of tips. I am grateful for the large volume and quality of the responses we received during the public consultation that followed. Everyone who provided feedback, whether via an online survey, through an email response or in a meeting with officials at my Department, should know that their views have been considered carefully. Responses have been used to amend and enhance the code, and will continue to inform the communications and support for businesses implementing these measures.

We were pleased to lay the updated code of practice before Parliament on Monday 22 April. The code was also published on gov.uk alongside a full Government response to the consultation, which provides more detail on the feedback received from businesses, workers and other stakeholders. I trust that right hon. and hon. Members have had, or will have, the opportunity to study the detail of the code in their own time, but I will briefly set out its provisions here today.

The code of practice contains summaries of the key intentions of the Act. The code sets out the scope of this legislation, emphasising that it covers all qualifying tips—that is, employer-received tips and worker-received tips over which an employer exerts control or significant influence. These measures apply to every sector and across England, Scotland and Wales. The code goes on to provide more detail on the need to maintain fairness in the allocation and distribution of tips. Rather than being prescriptive and potentially burdensome to employers, the code articulates key principles for employers to consider, protecting both the rights of workers and flexibility for a variety of approaches from businesses.

The code helps employers to engage in constructive and positive consultation with their workers, and helps to minimise the risk of discrimination, which may be indirect or unintentional, if due care is not taken. The code sets out that employers need to uphold transparency in the handling of tips. This includes keeping a written tipping policy that is clearly communicated to all affected workers. This requirement also includes retaining accurate tipping records to which workers have the right to request access. One thing to note is that this need to maintain a written tipping policy and make it available to workers does not apply to businesses that receive tips only on an occasional and exceptional basis.

Finally, the code expands on how to resolve conflicts that arise between employers and workers. While early and internal resolution of issues is preferable for all involved, workers may consult ACAS for impartial advice and assistance in resolving problems. The code informs workers about how an unresolved dispute may be escalated to an employment tribunal.

James Gray Portrait James Gray
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I am listening to the Minister carefully. I am sorry that I am not as familiar with the original Act I should be, and I apologise if I ask a foolish question as a result. He mentioned a moment ago that the code of practice would not apply to industries in which tipping occurs only rarely. Will he expand on what those are? For example, if I tip a taxi driver, would it apply to that? Obviously not. If I tip a waiter in a restaurant because he has been particularly helpful to me, why should that be shared with other people in the restaurant? To what sort of industries would the code not apply?

Kevin Hollinrake Portrait Kevin Hollinrake
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As I said earlier, that provision does not apply to an industry or organisation that receives tips on an occasional or exceptional basis. An example would be a Christmas box or a Christmas present for somebody, or an industry that is not used to getting those kinds of gifts. My hon. Friend talked about the taxi industry, which is an industry in which people regularly receive tips. He also talked about a situation where a customer gives a tip directly to a worker. That tip can be kept by the worker if it is given directly to that worker and is not in the control of the employer. That is the difference: a tip given directly to somebody in a restaurant or some other place can be kept by that individual. We would expect that to be set out in a policy at employer level.

I want to take this opportunity to place on the record the Government’s gratitude to ACAS and all those involved in the tribunal system for their continued diligence on tipping and many other matters of employment law. Overall, the Government are proud today to endorse the approval of this code of practice. Following approval by this House and by the House of Lords, the code and the other measures in the Act will come into force on Tuesday 1 October.

With this code of practice, the Government are righting a wrong, delivering a level playing field for businesses and continuing our proud record of standing up for and defending the rights of workers. I commend the statutory code of practice on fair and transparent distribution of tips to the House.

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David Linden Portrait David Linden (Glasgow East) (SNP)
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It is genuinely a pleasure to follow the hon. Member for Watford (Dean Russell). I thank him and congratulate him on the private Member’s Bill that led to this code of practice coming to the Floor of the House. It is a small but significant step forward in improving workers’ rights. Regardless of our political differences—I suspect there are many—I have always found the hon. Gentleman to be kind, thoughtful and dedicated to public service, and I am very grateful for that. It is therefore no surprise that having won the equivalent of the parliamentary lottery, he chose to bring forward legislation that commands such cross-party support, and I thank him for that.

I will make reference to the briefing issued by Unite the union later in my remarks, but at the outset I declare my own membership of Unite, although I should be clear that I have no particular financial interests to declare.

One of the most frustrating aspects of the 2019 to 2024 Parliament has been the lack of significant progress on improving employment law more generally. Yes, there have been piecemeal bits of legislation, such as the Bills brought forward by the hon. Member for Watford, my hon. Friend the Member for Cumbernauld, Kilsyth and Kirkintilloch East (Stuart C. McDonald) and the hon. Member for North East Fife (Wendy Chamberlain), but they have all come forward as limited Back-Bench Bills. It is undeniable that a vacuum was created for these private Members’ Bills to move forward due to the sheer absence of the substantial Government employment Bill that many of us expected. Indeed, we were promised such a Bill on no less than 20 occasions by Ministers. It is now seven years since the Taylor review and still no action has been forthcoming from the recommendations of that report.

Kevin Hollinrake Portrait Kevin Hollinrake
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I am sure the hon. Gentleman would like to correct the record. A number of recommendations in the Taylor review have been implemented, not least the right to request predictable terms and conditions, which went further than the recommendations in the review. Will the hon. Gentleman acknowledge that fact?

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Kevin Hollinrake Portrait Kevin Hollinrake
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I thank hon. Members for their contributions to this debate in which we are seeking to ensure that the draft code of practice on fair and transparent distribution of tips is approved.

I will turn now to the specific issues raised. The shadow Minister talked about engaging with the sector, which is very important. I can tell him that we engage regularly with organisations such as UK Hospitality, the British Beer and Pub Association and the British Institute of Innkeeping on these matters and have been doing so for many months, as we want to make sure that their views are heard. The non-statutory guidance that we will be bringing forward should provide more help for those organisations to comply with the important provisions of this legislation.

The shadow Minister asked whether we would review the policy on a regular basis. We will obviously keep all these matters under review, and the guidance should help to inform the sector about requirements in terms of both employees and businesses. It is hugely important that we do so. He asked whether a person could take a claim forward to an employment tribunal for unfair dismissal. Clearly, employment tribunals are there to ensure that workers can assert their rights if they feel that their rights have not been respected, so we would definitely expect an employment tribunal to hear such a case.

The shadow Minister asked about tipping by digital apps. We see this as a new phenomenon and an interesting development, enabling the customer to be able to tip an individual using an app, QR code or whatever, and we will not stand in the way of that. Where a tip has been given directly to a member of staff, it is clear that that tip should be kept by the member of staff. The app is there to allow flexibility in the implementation of the code or the guidance, rather than allowing businesses to avoid their clear obligations.

The shadow Minister asked about payments and why they are paid the following month. I think it is reasonable to allow a business to be able to calculate the amount of tips that are received in a month and then pay those out to workers in the month following. We think that that is a reasonable balance to strike. He asks why we are taking another five months to put this legislation in place. Clearly, we want to ensure two things—that we get this right and that we respect some of the pressures that exist in the hospitality sector, which has been through a difficult time, with increases in the national living wage, the cost of living crisis and the covid pandemic. We are trying to make sure that we take the sector with us, rather than impose unfair new burdens on it. We do not think that these measures are unfair, because we know that the majority of businesses would adopt these kind of rules even without this legislation.

The hon. Member for Glasgow East (David Linden) seemed to imply that we on the Conservative Benches were going to use Brexit to improve workers’ rights. I am always keen to improve workers’ rights, and we have done so in this Parliament, but I remember his party clearly saying that Brexit would be a bonfire of workers’ rights and that certainly has not been the case.

David Linden Portrait David Linden
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Does the Minister consider that workers’ rights have improved? If he does, why is it that trade union organisations across Europe recognise that the UK has some of the worst employment rights across Europe?

Kevin Hollinrake Portrait Kevin Hollinrake
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Yes, those rights have got better. We have introduced legislation that covers the right to request flexible working, neonatal care leave, carers’ leave, protection to cover redundancy during pregnancy and return to work, the right to request predictable terms and conditions, the tipping Bill, and shared parental leave. All those things have been introduced, or supported, by this Government. We see those protections not as an opportunity to create a wedge issue, but as the right thing to do by our workers.

David Linden Portrait David Linden
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Is the Minister seriously trying to tell the House that the former Secretary of State, the right hon. Member for Welwyn Hatfield (Grant Shapps), did not relish the opportunity to bring forward the Strikes (Minimum Service Levels) Act 2023, seeing it as a wedge issue that would cause trouble with the Labour party? Come on!

Kevin Hollinrake Portrait Kevin Hollinrake
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That is a refrain that we constantly hear from the SNP. To be fair to the hon. Gentleman, he did refer to ensuring that we worked alongside hospitality on the guidance, but apart from that, there was nothing in his remarks about the needs of business, and the legislation is about the needs of business. The strikes that affected this country, particularly at the end of last year and in the year before last, cost the hospitality sector around £3 billion. That is why we legislated as we did, and we feel it was the right thing to do.

The hon. Gentleman would do well to reflect further on the needs of business as well as the needs of workers. We believe that there is a balance to be struck, and he has got that balance wrong in Scotland. Hon. Members need not listen to me; just look at the numbers. The most recent figures for economic growth in Scotland over the 10 years from 2011 to 2021 show Scotland’s cumulative GDP growth at 7.2%, England’s at 14.9% and the whole of the UK’s at 12.9%. SNP MPs would do better to go back to their nation and constituency and drive economic progress forward.

My hon. Friend the Member for Watford (Dean Russell), who has done such good work in this area, talks about fairness. I know he stands up for fairness, and for Watford; I have seen the amazing montages of all the times that he has mentioned Watford in this Chamber. He deserves plaudits for his work. He says that he was lucky, but as the great Gary Player said, the harder you work, the luckier you get. The success that my hon. Friend has been an instigator of today is due to his hard work and determination. He talks about what we have done on communications, working with employer groups, employee groups and the hospitality sector. Yes, we do that—we work with trade unions, ACAS, UKHospitality, the British Beer and Pub Association, the British Institute of Innkeeping and others to ensure that the code of practice and the guidance that will follow will leave them fully cognisant of the requirements on the sector—a sector that is so important to our economy.

My hon. Friend the Member for North Wiltshire (James Gray) said he does not like giving tips. He is free not to give a tip if he does not feel it is appropriate, but most people would say that for good service, they would be prepared to provide a tip. The key point of this legislation is that that tip should be retained by the individuals who provided the service.

James Gray Portrait James Gray
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May I correct the impression my hon. Friend has given of what I said? I did not say that I do not like giving tips. I like giving tips—I am quite a generous tipper, I think. However, I wish I did not have to. I wish people were paid enough to make tips unnecessary. That was the point I was making.

Kevin Hollinrake Portrait Kevin Hollinrake
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My hon. Friend makes a very good point. Of course, we have increased the national minimum wage by record amounts this year to try to make sure that people get paid enough. It did surprise me to think that he would not be a generous tipper, because he has been generous in all my interactions with him.

Finally, my hon. Friend the Member for Ynys Môn (Virginia Crosbie) talked about her constituents and the benefits that the code will bring—£900,000 in her constituency, I think she said. She does a great job for her constituents. I must say that my daughters are both pretty pleased with the code as well, as they both work in local establishments.

When the code and other provisions on tipping come into force in October, we will right a wrong and ensure that tip money goes where it should: to the workers who provided the service. We will continue to monitor the operation of the code and the major industries that it covers, and we will not hesitate to amend it—with parliamentary approval, of course—if necessary. I can also confirm that additional, non-statutory guidance will be published before the code comes into force, to provide further background and help employers to remain compliant with the requirement. I commend the motion to the House.

Question put and agreed to.

Resolved,

That the draft Code of Practice on Fair and Transparent Distribution of Tips, which was laid before this House on 22 April, be approved.

Business of the House (Today)

Ordered,

That, at this day’s sitting, the Speaker shall put the Question necessary to dispose of proceedings on the Motion in the name of the Prime Minister relating to War Graves Week not later than 7.00pm or not later than three hours after their commencement, whichever is the later; proceedings on that Motion may continue, though opposed, after the moment of interruption; and Standing Order No. 41A (Deferred divisions) and provisions of Standing Order No. 9(3) relating to motions that this House has considered a specified matter shall not apply.—(Mr Gagan Mohindra.)