Asked by: Luke Evans (Conservative - Hinckley and Bosworth)
Question to the Department for Digital, Culture, Media & Sport:
To ask the Secretary of State for Culture, Media and Sport, with reference to her Department's policy paper Get Active: A strategy for the future of sport and physical activity, published on 30 August 2023, what steps she is taking to ensure that rurality is considered when meeting the target for at least 75% of Sport England place investment being committed to areas with the lowest levels of physical activity and social outcomes.
Answered by Stuart Andrew - Shadow Secretary of State for Health and Social Care
We know that active people are fitter, happier and healthier - which is why in our new Sport Strategy - 'Get Active’ - we set out an ambitious strategy to boost our national health by getting 3.5 million extra active people by 2030. This includes bold targets to reach communities with the lowest levels of physical activity.
Building on their 12 local delivery pilot areas, Sport England is expanding their place-based work so that at least 75% of their investment is committed to areas with the lowest levels of physical activity and social outcomes.
Sport England are using a range of data sources to inform this approach including physical activity data from the Active Lives Surveys as well as wider social data including IMD, community need and health inequalities data. These datasets help to identify a range of diverse communities, including rural communities, across England that need support to become more active.
Asked by: Luke Evans (Conservative - Hinckley and Bosworth)
Question to the Department for Digital, Culture, Media & Sport:
To ask the Secretary of State for Culture, Media and Sport, whether the independent advisors appointed by Government will be able to take steps to help tackle financial issues at rugby union clubs.
Answered by Stuart Andrew - Shadow Secretary of State for Health and Social Care
Rugby union clubs play an important role in local communities, and make an invaluable contribution to our sporting heritage and national life.
However, the recent failures of several clubs have laid bare the challenges facing rugby union. That is why we have appointed two independent advisers to work alongside the RFU and PRL in their efforts to ensure the future sustainability of rugby union.
The independent advisers will develop a set of recommendations for all stakeholders involved in the game, to secure rugby union’s immediate future and advise on its future direction.
Asked by: Luke Evans (Conservative - Hinckley and Bosworth)
Question to the Department for Digital, Culture, Media & Sport:
To ask the Secretary of State for Culture, Media and Sport, if she will make an assessment of the implications for her policies of the financial stability of Premiership rugby clubs.
Answered by Stuart Andrew - Shadow Secretary of State for Health and Social Care
The Government recognises the recent challenges faced by Rugby Union. Throughout the Covid-19 pandemic, the Government went above and beyond through the Sports Survival Package to provide unprecedented levels of financial support to sports clubs, including rugby union clubs, to ensure their survival.
The Government is clear that robust governance is essential to sustainable and successful sport. The respective National Governing Body is responsible for the governance of their sport. In the case of Rugby Union, the Government is working closely with the Rugby Football Union (RFU) and Premiership Rugby League (PRL).
The Government shares the concerns of fans about where the game goes next, so has appointed two expert independent advisers to work with the RFU and PRL on their plans to secure the future of professional rugby union. They will report their recommendations to the Secretary of State for Culture, Media and Sport later in the summer.
Asked by: Luke Evans (Conservative - Hinckley and Bosworth)
Question to the Department for Digital, Culture, Media & Sport:
To ask the Secretary of State for Digital, Culture, Media and Sport, what recent assessment she has made of the effectiveness of (a) the Telephone Preference Service and (b) the powers of the Information Commissioner's Office to make directors liable for the fines imposed on their companies, in the context of helping to tackle nuisance calls.
Answered by Julia Lopez - Shadow Secretary of State for Science, Innovation and Technology
The Telephone Preference Service (TPS) continues to provide an important free service for people and businesses who wish to opt out of receiving unsolicited live sales and marketing calls. Anyone who wishes to add their landline or mobile number to the TPS database can do so by visiting tpsonline.org.uk. Once a number has been registered, direct marketing organisations are legally required under the Privacy and Electronic Communications Regulations (PECR) to refrain from calling it.
The Information Commissioner’s Office (ICO) enforces the law and has powers to fine persons that break it. In 2021/22, the ICO issued over £2.8 million in fines issued to companies responsible for nuisance calls, texts and emails.
The ICO are currently considering responses to their consultation on new regulatory guidance on the use of their enforcement powers under PECR. This includes consideration of the circumstances where it would be appropriate to fine organisations or individual directors; and the factors the ICO would take into account when setting the level of a monetary penalty. The draft guidance can be viewed on the ICO’s website.
Asked by: Luke Evans (Conservative - Hinckley and Bosworth)
Question to the Department for Digital, Culture, Media & Sport:
To ask the Secretary of State for Digital, Culture, Media and Sport, what assessment he has made of the effectiveness of Ofcom in improving customer service standards in the mobile and broadband sector.
Answered by Matt Warman
Ofcom has industry rules in place which are designed to protect consumers - specifically around complaints processes and customer access to alternative dispute resolution procedures. In June 2019, major broadband and mobile providers signed up to Ofcom’s voluntary Fairness Commitments which sought to encourage signatory providers to embed fairness across their businesses. In May 2021, Ofcom reviewed progress against the Fairness Commitments and identified customer service levels as an area of concern, as such this is likely to be a focus for future work on the Commitments.
In May 2022, Ofcom published its customer service tracking report for mobile, broadband and landline, which is based on customers’ experiences in 2021, amid the continued impact of the Covid-19 pandemic. Ofcom found that overall customer satisfaction levels were high - with 91% of mobile customers and 83% of broadband customers satisfied with their service overall. However, service levels did not return to 2019 levels across the industry. Ofcom will continue to engage with providers and challenge them to prioritise service improvements to beyond pre-pandemic levels.
Asked by: Luke Evans (Conservative - Hinckley and Bosworth)
Question to the Department for Digital, Culture, Media & Sport:
To ask the Secretary of State for Digital, Culture, Media and Sport, what assessment she has made of the level of public awareness of social tariffs.
Answered by Julia Lopez - Shadow Secretary of State for Science, Innovation and Technology
There are a range of social tariff products currently available to over 5 million households in receipt of Universal Credit support, and other means tested benefits. These offers are available to eligible households in over 99% of the country.
In July 2021, Ofcom reported take-up of social tariffs to be between approximately 1-2% of eligible households, so we are aware that more can be done to increase consumer awareness and encourage take-up of these offers.
We welcome increased promotion and consumer signposting of the social tariff products by providers such as BT, Virgin Media O2 and Hyperoptic.
DCMS is also working closely with colleagues across the government, including the Department for Work & Pensions and the Department for Education, to raise consumer awareness of social tariffs through local stakeholder channels to ensure that the individuals who may be eligible for social tariffs are made aware of the support available to them.
Asked by: Luke Evans (Conservative - Hinckley and Bosworth)
Question to the Department for Digital, Culture, Media & Sport:
To ask the Secretary of State for Digital, Culture, Media and Sport, what recent assessment she has made of the willingness of mobile and broadband providers to minimise the impact of recent cost increases on consumers.
Answered by Julia Lopez - Shadow Secretary of State for Science, Innovation and Technology
We appreciate that price rises are never welcome, and we understand the recent increases announced by some operators may be particularly unwelcome given the wider pressures on the cost of living.
We are engaging with mobile and broadband providers to explore ways that they can provide support to households who may be facing challenges paying their bills.
The recent price increases announced by some providers are contained within the terms and conditions that consumers agreed to when taking out their service. We encourage customers to first check whether they are in contract or whether they might be able to leave without penalty. Figures released by Ofcom in November 2021, show that 35% of consumers in 2020 were out of contract, and the average out of contract broadband customer could save more than £61 a year by switching.
Consumers who are bound by their contract may benefit from speaking with their provider and discussing the options that may be available to support them.