Bus Service Improvement Plans: North-west England

Yasmin Qureshi Excerpts

Wednesday 9th March 2022 Westminster Hall

[Charlotte Nichols]

I thank the hon. Gentleman for his intervention and absolutely agree that greening our transport infrastructure is a really important part both of meeting our climate objectives as a country and of ensuring that people have good-quality services they can rely on. I am proud of the fact that in Warrington we have bid to become one of the country’s first all-electric bus towns. Hydrogen for transport also has a really important part to play. With a lot of hydrogen production taking place across the north-west and in the Liverpool city region in particular, it is something that we are very excited about locally. I know that hydrogen trains are being manufactured in the constituency of my hon. Friend the Member for Weaver Vale (Mike Amesbury). We are excited to be leading in the north-west and hope this can be rolled out more widely.

As we await the funding announcement in full, it looks as though Warrington will be one of the lucky places to receive this investment from the Government. Across the length and breadth of the country, particularly in the north-west, many are counting the cost of broken promises, because for all the rhetoric about levelling up, the small print reveals that “Bus Back Better” is in tatters. A letter sent to local transport authority directors by the Department for Transport on 11 January makes it clear that the budget for the transformation of buses—a pot from which local regions can bid for funds—has shrunk from £3 billion to £1.2 billion for the next three years.

The letter that let the cat out of the bag says:

“Prioritisation is inevitable, given the scale of ambition across the country greatly exceeds the amount.”

We know that bids for almost £8 billion have been submitted by local transport authorities, representing a blueprint for transformation up and down the country, but the levelling-up White Paper confirms that communities will see a fraction of that. Despite that, last month the Secretary of State said it was “absolutely incorrect” to say that funding to transform services has been slashed. One of his most senior colleagues, the Conservative Mayor of the West Midlands, directly contradicted him. In a letter he said:

“Funding specifically pledged for transformation has been substantially reduced.”

He concluded that he is “gravely concerned” that, far from seeing transformation, many areas face losing their services altogether.

I mentioned the 50% loss of passenger numbers in Warrington. With the price of labour and fuel currently extremely high, it will be difficult for operators to hold down fares and for routes to continue, particularly those that serve more deprived areas where the profit margins are smaller.

[Yasmin Qureshi (Bolton South East) (Lab)]

I thank my hon. Friend for giving way and for securing today’s debate. May I give an example of the daily commute of one of my constituents? They get on at Farnworth train station to go to Moses Gate. They get off and take the 521 bus, operated by Vision Bus, for about 20 minutes. They then walk 10 minutes to Ladywood School in Little Lever to drop off their child. To get back into Bolton town centre in time for work, they walk 15 minutes to the bus stop and jump on the 524, operated by Diamond Bus, which takes 25 minutes. Quite often, the buses do not turn up or they are cancelled. People end up being late for work and some have even lost their jobs. Does my hon. Friend recognise that that is a concerning situation for many people in our region?

[Charlotte Nichols]

I thank my hon. Friend for that intervention, and I could not agree more, particularly when we look at the deregulation of bus services, with operators in some regions scrabbling for the same fares and most affordable routes rather than what best serves their community, so we end up with a mismatch of multiple operators running the same route.

The Manchester Oxford Road corridor is the busiest bus corridor in Europe, yet people a mile away are left without bus services to get into Manchester city centre. For towns and cities that have multiple operators, it is an even bigger issue. When I lived in Salford, for example, the franchise changed from First to Stagecoach on part of my route. Overnight, my monthly bus pass trebled in cost, because I could no longer buy a First-only bus pass. Because I had to change from First on to Stagecoach, I had to buy one of the much more expensive multi-operator passes. That is an issue across our region. I am glad that the Labour metro Mayors for the Liverpool city region and for the Greater Manchester region are looking to address that within their combined authorities.

From Greater Manchester to Lancaster, places bypassed by good public transport for far too long have been demanding real change. They put forward an ambitious blueprint to use buses to connect people to jobs, families and opportunities, and tackle the climate crisis in the process. Despite the challenges, they have plans to completely overhaul and reregulate the bus network as part of the bus service improvement plan. It was supposed to be about improved accessibility across the network, including level access from train to platform, and it is part of the work that is beginning on networks of cycling and walking routes across our region.

Labour leaders in power in towns and cities nationwide have real ambition to reverse the decline that we have seen under the Tories. We want a London-style system and to make buses quicker, cheaper, greener and more reliable, but we need a Government whose ambition matches our own. It is now becoming clear that, far from matching the ambition of our communities, Ministers have pulled the rug out from underneath them. Will the Minister now own up and admit what the Transport Secretary will not: that many areas will now not see a single penny of the transformation funding? Will she today detail exactly how much local transport authorities are set to see in transformation funding, and come clean that there will be areas in the north-west that will miss out altogether?

[Justin Madders (Ellesmere Port and Neston) (Lab)]

It is a pleasure to see you in the Chair this morning, Ms Nokes. I congratulate my hon. Friend the Member for Warrington North (Charlotte Nichols) on securing this important debate on funding—or the lack thereof, as we have heard—and on her excellent introduction. As on many other subjects, she is an excellent advocate for her constituents.

I have spoken before about how the proportion of people in Ellesmere Port and Neston who use private motor transport to get to work is much higher than the national average. Perhaps we should not be surprised about that—we build cars in the constituency, and have done for many years—but I believe it is more a reflection of the poor public transport links that we have in the constituency. The threat to bus services and changes to bus routes are common issues that have come up on many occasions since I was elected. The subject is raised regularly with me by constituents, particularly elderly constituents who rely on public transport to get around, and of course those who travel by bus for work or for education.

The situation is a challenge across the whole constituency, but particularly in the Parkgate and Neston areas. On top of existing services being inadequate to meet my constituents’ needs, it is fair to say that over at least the last decade, there has been a battle to save a service probably once every couple of months. We have not even begun to think about what will happen because of the increase in fuel costs over the last few months—indeed, they spiked over the weekend as well.

Sometimes when facing such threats, we have managed to persuade the bus company to keep the route open. Sometimes the service is retained but rerouted, usually to maximise profit rather than convenience for customers, and sometimes we lose the route altogether. When that happens, it has a huge impact on the people who rely on the services to get to school, get to work, and access medical appointments or other public services.

A current example is the proposal by the Cheshire police and crime commissioner to close Ellesmere Port police station to the public. He proposes that those who need to speak to an officer in person will be able to go to Blacon in Chester. When I asked him how those who do not have a car will be able to get there, answer came there none. There is no direct bus route to Blacon from Ellesmere Port—again showing the lack of strategy and of thinking through the consequences of decisions of that nature.

I shall outline a few examples of how my constituents have been affected over the years by changes to bus services to highlight the really inadequate state of affairs at the moment. About four or five years ago, the No. 7 bus service, which catered for a number of retirement bungalows and people with no other option than to get a bus, was rerouted due to parking issues and the Saturday service was removed altogether. The council intervened but could only negotiate an arrangement to keep the Saturday service for 10 months. Unfortunately, the impact of losing a rural bus grant unfortunately was that we the service was not retained thereafter.

In 2019, Stagecoach, one of the main operators in my area, carried out a consultation regarding changes that it was proposing to services, which it sold as meaning better co-ordination and frequency of buses travelling through the constituency between Chester and Liverpool, as well as a Sunday service via Overpool, and more buses for the Hope Farm estate. What resulted, however, was that the 22 bus service, which was a vital route for my constituents in Neston and Parkgate to attend Arrowe Park Hospital in the constituency of my hon. Friend the Member for Wirral West (Margaret Greenwood), was removed altogether due to low passenger numbers. Stagecoach proposed that customers use a different bus service, but the reality of that, one constituent told me, was having to catch three buses, taking more than an hour, just to attend a hospital appointment. That is not the better co-ordination of bus services that was being sold at the start of the consultation.

The proposed changes also left the Groves estate without any bus service at all along Chester Road between the Strawberry Roundabout and the Whitby High School, leaving a number of elderly constituents who use the bus service to get to the town centre and Ellesmere Port Hospital with a lengthy walk just to get to the nearest bus stop. One constituent told me:

“I will be 88 next month and like my friends and neighbours want to remain independent in my own home, but this lack of public transport is not helping”.

That brings home to me just how vital a proper co-ordinated bus service is.

[Yasmin Qureshi]

On funding, in Bolton we need £30 million, otherwise one third of all buses will be cut. That will impact my constituency massively. Proper funding is so important. Does my hon. Friend agree?

[Justin Madders]

Yes, I agree. At the heart of this, clearly, is a bus service that has been under-resourced for many years. There are two problems: lack of support for operators and lack of strategy, so we keep facing chopping and changing decisions based on commercial considerations that do not necessarily serve the communities. The example of the bus service I have just mentioned means that someone who wants to get to the hospital, even though if it is only a mile from their home, must now take two buses. It is too far for them to walk.

What was also clear from the process was that the consultations were not adequate. Numerous comments were lodged by constituents, but they seemed to make no difference to the results. As I set out, the 22 bus service was not even mentioned as under threat during the consultation. It is hard for people to argue to retain a service when they are not aware that it is threatened. Greater transparency is needed from service providers when they enter such consultations.

The last local change to mention was that, last year, the route of the No. 5, which is an hourly service between Mold and Ellesmere Port calling at Cheshire Oaks—a major employer in the area—was altered, leaving the Stanney Grange estate with reduced access. One constituent who contacted me was distressed about the impact that that would have on her learning-disabled son, who relied on the bus service to get out and about. When we made inquiries, we were advised that Stagecoach had served notice and it intended to reprocure the route and consider costs. Arriva received the contract on a temporary basis and, when there was a further reprocurement, it got an alternative timetable as part of the bid. Some of the routes were retained, but many roads previously served no longer are. Unfortunately, again, constituents lose out.

Those are examples of not only a lack of resources, but a lack of joined-up thinking and strategy on what bus services are for. They are for serving our communities and, clearly, this constant chopping and changing, reducing routes and leaving areas out altogether does not benefit our constituents at all. As my hon. Friend the Member for Warrington North said, 10 years of cuts have left bus coverage at its lowest level in decades. Since 2010, more than 3,000 bus routes and more than 350,000 passenger journeys have been lost, leaving people cut off from friends, family, work and education opportunities, and other public services.

It seems to me that the Prime Minister has no intention of keeping his promise of

“great bus services to everyone, everywhere”,

because, as my hon. Friend said, hidden away in the levelling-up plan is a massive cut to bus funding of £1.8 billion. Figures show that the cost of funding bids submitted by 53 out of 79 local authorities totals more than £7 billion, so it is clear that many areas will miss out. With this Government’s record of picking and choosing winners and losers, I have little confidence that my constituency will benefit from that funding at all.

I am sick of my area missing out on funding for improvements to the community, bus services and other local infrastructure. If we have ambition for the country, it should be for the whole country. We need real ambition; we do not need any more empty promises. We want a real say in the way services are run. We do not want to keep putting in bids for pots of money and then being left at the whim of commercial operators. We want control of our bus services and we want resources to be able to deliver them properly for the benefit of our communities.

Labour leaders in power in cities and towns across the country have the ambition to reverse the decline we have seen over the last decade. We want a London-style system that is run in the public interest, to make buses quicker, cheaper and more reliable for our communities. When I was first elected to this place, I was amazed that I could stand at my local bus stop and wait only a matter of minutes for a bus to turn up, and that I was paying £1.60. I could not get anywhere on a bus in Ellesmere Port for £1.60, never mind across half the city, which is what we can do here in London. It is chalk and cheese. The whole country should have that level of service. It is an ambition that is right for our country, and it is what I want for my community. It is what we deserve, because bus services are a vital part of our community.

How can we level up if we cannot get anywhere on a bus after 6 o’clock at night? How can we level up if bus services are removed at a moment’s notice by operators, without any regard to the effect that will have on the communities they are supposed to serve? How can we level up if we have no power or resources to direct where and when buses go? Let us get on with some delivery. Let us take back control of our buses and serve our communities the way that we want them to be served.

--- Later in debate ---

[Sam Tarry]

I absolutely agree. A proper, fully funded, affordable and accessible bus network that can get people to college, university and jobs is a vital part of rebuilding our economy and of any serious levelling-up agenda for any part of the country. The cost of having an electric vehicle and of fuel—I paid £1.81 for a litre of petrol last week, which was pretty eye-watering—means that many ordinary people will have to rely more on public transport than they do at the moment. My hon. Friend is absolutely right.

[Yasmin Qureshi]

On the issue of affordability, I know this does not happen in London, but in my constituency there may be two sets of bus providers on the same route, with one charging a much higher fare than the other. Constituents ask me why they are paying one set of fares in the morning and a different one in the evening.

[Sam Tarry]

I thank my hon. Friend for making that really good point. I have travelled to parts of the country, including Bolton, and have seen the disparity in fares at different times of the day, having been told to pay £6.50 for a single bus fare. It is no wonder that people are thinking, “I might as well take an Uber rather than get on public transport.”

An issue we have in this country, clearly pointed out in the UN special rapporteur’s report, is that deregulation has led to disastrous disparity in the type of service provided and network across the country. That is why I am hoping for positive news today. Andy Burnham, the Mayor of Greater Manchester, who has been battling for the right to franchise buses in Greater Manchester, is taking the right approach. Although there are some benefits to enhanced partnerships, the reality is that with more direct public control, services can be directed not at the behest of what is commercially viable but at what is economically viable for constituents to get to jobs and colleges. That is something that we all have to reflect hard on as we move forward with the Government’s programme. I hope that Andy Burnham gets a successful result.

Philip Alston’s report also suggested that the UK has failed its human rights obligations by allowing this essential service to deteriorate. The right to physical accessibility, which is the bedrock of many economic, social, civil and political rights is, for many, contingent on access to reliable and affordable public transport. Let us be clear: the deterioration of essential bus networks is not just a transport issue—it is a human rights issue, be it for older citizens, pensioners or people with disabilities unable to use other types of public transport. Buses can be made accessible. It is shameful that we have been singled out globally for such a terrible state of affairs when it comes to our bus network.

Research by the Common Wealth think-tank found that since bus services were deregulated, the real cost of bus and coach fares has risen by 102%. That speaks to the point a number of Members made, and is just unbelievable. Our service standards have dropped off a cliff, which coincides with a dramatic reduction in Government spending on local transport, which has fallen by more than £900 million since 2010. That is nearly £1 billion since 2010. That has clearly been exacerbated by the pandemic—industry revenue has fallen by £250 million, as people stayed at home and did not use public transport.

Now more than ever, bus services need to be bolstered in areas such as the north-west of England. The national bus strategy was an opportune moment for this Government to right the many wrongs since Thatcher privatised the network in the first place. Sadly, the Prime Minister promised just £3 billion of spending to level up buses across England towards London standards. I repeat the point made by my hon. Friend the Member for Ellesmere Port and Neston: as a London MP paying £1.50 fares, I find it astonishing when I go to other parts of the country and see people pay as much as an hour’s wage for an average worker to have one or two bus tickets. It seems unbelievable that people in many parts of the country have to spend their first hour’s wages just to get to work.

Unfortunately, the Prime Minister’s strategy offered nothing to those who were looking for the bold vision that had been promised to reverse the millions of miles of lost bus routes across the country. It was a huge missed opportunity to revolutionise the bus industry and ensure that funds were properly directed to deliver the transition to electric and low emission vehicles that had been promised. We are still waiting for the vast majority of the 4,000 EV, hydrogen and other low and zero emission buses that have been promised. I have spoken to bus manufacturers, and those buses are still not on order.

Another frustration is the fact that the Government are already backtracking on their meagre promises. Leaked documents recently made clear that the budget for the transformation of buses—a pot from which local regions can bid for funds—has now shrunk to just £1.4 billion for the next three years. Sadly, that means cuts are inevitable, with the Department for Transport stating that

“the scale of ambition across the country greatly exceeds the amount”.

This was an opportunity to transform our bus networks for what is not a huge of sum of money, compared with the amount that would be needed for rail projects or aviation. It is scandalous that this money has not been made available and that that promise is now not going to be met.

Figures compiled by colleagues in the shadow Transport team revealed that the total amount in the funding bids made to the extra funding pot by 53 out of 79 local transport authorities—approximately 80% of all bids—adds up to almost £7.5 billion, so they are going to have to fight for the scraps of the £1.4 billion in that funding pot. This indicates that the total amount in the submissions is almost certainly in excess of £9 billion and that the Government are putting forward far too little funding. It is really only a sticking plaster or it could perhaps fund a more transformative programme in one or two parts of the country, while the rest have to stagger on with some of the awful services described by my colleagues today.

As I have said before in this House, the reality is that the Tories promised transformational investment in bus services but in fact millions of passengers have instead seen managed decline. They have dramatically downgraded the ambitions of many local communities, with bus services being slashed nationwide. This is proof that the Government simply will not and cannot deliver for the people who need it most.

As many of my hon. Friends have alluded to, Labour would be far more ambitious in the scale of its plans for buses and many of our metro Mayors are leading the way in doing that. They have empowered and delivered for people right across the country, including in Greater Manchester where Andy Burnham has seized the powers afforded to him in the Bus Services Act 2017 to ensure that a municipal service, or the best that he can achieve under franchising processes, will be in place by 2024.

Labour-run Nottingham City Council has shown what can be done if the right approach is adopted. Indeed, in Nottingham the city’s bus company, founded as a completely council-owned company in 1986, has won UK bus operator of the year five times and has remarkable satisfaction ratings. Last year, Nottingham City Transport won an environmental improvement award for reducing the emissions from its fleet of buses by 90% after a £42 million investment in low emission vehicles.

There are more plans in the combined authorities in the west midlands, the west of England, South Yorkshire, West Yorkshire, Liverpool and the North of Tyne, to name just a few Labour administrations that have ambitious plans to revolutionise bus services. The same is the case in the north-west, and that ambition could be backed by the Government if they chose to do so.

As many colleagues have pointed out, Labour have leaders in power in towns and cities nationwide who have real ambition to reverse the decline. With more than 3,000 services slashed, fares rocketing and passenger numbers down, action needs to be taken and Labour leaders are beginning to take that action where the Government are lacking.

We need a bus service fit for the climate crisis that creates good-quality, reliable jobs across communities that are victims of rural poverty. This is exactly the radical offer on buses that towns and cities across the country so desperately need as we attempt to grow our way out of an economic crisis.

The research that I mentioned before revealed that the true figure for what is required by local authorities to enable them to deliver their bus transformation plans is around £9 billion, six times what is currently on offer by the Government. The Greater Manchester Combined Authority has submitted a bid for £630 million to help improve services across the region and to enable it to deliver its bus service improvement plan up to 2025, including its drive to create the Bee Network, which is an integrated London-style transport system that would join together buses, trams, cycling, walking and other shared-mobility services, making public transport more efficient and, hopefully, much cheaper.

Andy Burnham has led the way on that bus transformation in recent years as the first metro Mayor to use those powers set out in the Bus Services Act 2017. That ambition risks being undermined because of the lack of Government investment. Greater Manchester’s own request for £630 million of bus service improvement plan funding would be almost half of the Government’s allocation for the whole country. It demonstrates how inadequate the current amount is and how empty the “Bus Back Better” slogan is. That is why Andy, alongside seven other metro Mayors, including the Conservative Mayor of the West Midlands, wrote to the Transport Secretary and the Chancellor last month to jointly express their grave concerns about the downgrading to just £1.4 billion of what was originally earmarked for transforming bus services. Quite clearly, the new figure means many areas will now receive no funding at all and almost every region will fail to receive exactly what they have requested.

I finish by urging the Minister to provide assurances to all present that the ambitions of local authorities across the country, including the north-west, to improve bus services will be met by this Government. At present, there are very real fears based on the meagre £1.4 billion that is being proposed that this will be a missed opportunity to level up services once and for all and give our bus services the transformation they need to take us forward over the next 100 years.

Without that long-term investment, there is a real risk that communities will face the prospect of losing their bus services, which would have a detrimental impact on economic prosperity as we attempt to grow our way out of the pandemic. Until the Government match the ambition of local transport authorities, their levelling-up agenda will unfortunately be like the buses we too often have in these places: we wait for them to come, but they do not arrive.