Police: Professional Standards

Zöe Franklin Excerpts

Tuesday 16th September 2025 Commons Chamber

[Ben Maguire]

I completely agree we must hold our police officer to the highest standards, particularly when it comes to complaints. If those standards do not meet the threshold that we all rightly expect, we need to have a robust complaints system, in which we can have proper trust and confidence.

I will quickly mention one more constituent case—that of another teenage girl, who was sexually assaulted by a close neighbour and has had to move away from the family home while the investigation continues for months and months, without any updates at all from the police. I am afraid that the list goes on.

I am sure that other Members will agree that one of the greatest privileges of being a Member in this place is meeting some really inspiring constituents. The bravery of those young girls, and Lisa’s relentless campaigning on behalf of her son, have inspired me. I am proud to bring their cases before this House.

To conclude, I ask the Minister to please clarify some of the following questions. What can my constituents do when they have legitimate concerns that have not been properly addressed by the complaints process? Clearly, a judicial review is completely out of reach for most of our constituents.

[Zöe Franklin (Guildford) (LD)]

I thank my hon. Friend for his passionate speech on behalf of his constituents on this difficult issue. As other Members have, I pay tribute to my police force, Surrey police. They do great work, but sadly things sometimes do go wrong. I have had to deal with a number of cases in my constituency office where the process has not worked in the way we would all like it to. People have gone to the police with complaints, only to find themselves in distress and unable to trust the outcomes because, in effect, the local force—although also in another case with the Met—has marked its own homework. The complaint has stayed with that force, which does not fill people with the confidence they need for their case. Does my hon. Friend agree that serious consideration is needed? If we want people to trust our fantastic police forces up and down the country, we need to look seriously at the current situation so that we can move to one where other forces review some of the most serious complaints.

[Ben Maguire]

I hope that the Minister heard that suggestion of complaints about one police force potentially being reviewed by another. That seems like a sensible suggestion that, importantly, would give a much-needed sense of independence in our complaints system.

Will the Minister consider introducing a statutory time limit for a response to such complaints, given the long delays faced by my constituents and by myself, when I have inquired on behalf of my constituents—almost a year, in the case I mentioned? The guidance of the Independent Office for Police Conduct is to give complainants 28-day, regular updates on their complaint. That guidance clearly was not followed in any of the cases I mentioned. What can our constituents do to ensure that those 28-day updates happen? Also, what is the current backlog of complaints? Will it be brought back to an acceptable level? How many extra staff have been recruited or are in the process of being recruited to bring it down? Importantly, have frontline officers been drafted away from their duties on the frontline to help reduce the backlog?

Finally, as I said at the start, confidence and trust in our police force are so important. Many people know of the soap opera at Devon and Cornwall police. We have had three chief constables under police and crime commissioner Alison Hernandez. We eagerly await the Government’s rural crime strategy—something that my private Member’s Bill, the Rural Crime (Strategy) Bill, also called for earlier this year. I urge the Minister to act quickly to restore that trust and confidence in the professional standards of our police.