Armed Forces: Housing
(asked on 8th May 2025) - View Source
Question to the Ministry of Defence:
To ask the Secretary of State for Defence, in how many and what proportion of cases did call outs for urgent repairs for standard family accommodation exceed the 48-hour target in each month since January 2024.
The Future Defence Infrastructure Services Accommodation Contracts stipulate that the average time to undertake an urgent repair should be within 48 hours. Both Amey and VIVO are delivering against this performance measure. This allows for more complex works (e.g those requiring scaffolding) to be undertaken safely and to an agreed quality standard.
During financial year 2024-25, 85% of urgent repairs across the UK were carried out within an average of 48 hours.
The total number of urgent repairs for Service Family Accommodation (SFA) and those that exceeded 48 hours can be found in the table below:
Month | Total number of urgent repairs for SFA | Amey - average resolution times to urgent repairs | VIVO - average resolution times to urgent repairs |
January 2024 | 5,921 | 43 | 34.9 |
February 2024 | 4,330 | 32 | 38 |
March 2024 | 4,022 | 37 | 36 |
April 2024 | 4,161 | 41.85 | 35.1 |
May 2024 | 3,300 | 40.9 | 34.5 |
June 2024 | 2,802 | 34.75 | 33.5 |
July 2024 | 3,387 | 36.8 | 39.3 |
August 2024 | 3,357 | 37.5 | 42.9 |
September 2024 | 3,791 | 39.1 | 37.4 |
October 2024 | 3,881 | 41.3 | 40.6 |
November 2024 | 4,828 | 32.3 | 44.3 |
December 2024 | 4,198 | 33.1 | 39.2 |
January 2025 | 5,546 | 42.2 | 39.3 |
February 2025 | 3,785 | 29.7 | 42.22 |
March 2025 | 3,696 | 35.6 | 40.9 |
April 2025 | 3,253 | Data not held | Data not held |
The average resolution times for urgent repairs for April is not held and will not be available until end of May 2025.
Information on the total number of hours by which the 48 hour resolution time for call outs for urgent repairs for SFA was exceeded, can only be provided at disproportionate cost. The contractual requirement for Urgent Repair tasks is measured on average hours to respond not total hours. In order to provide this detail, a search of all urgent tasks which exceeded 48 hours would be required.