Personal Independence Payment

Debate between Esther McVey and Steve McCabe

Tuesday 23rd January 2018 Commons Chamber

[Ms McVey]

That is another good offer of support and advice from our side of the House from someone who knows his brief very well. We will look at the suggestion that my hon. Friend has put forward.

[Steve McCabe (Birmingham, Selly Oak) (Lab)]

How many staff in the Department for Work and Pensions will be directly deployed on the rectification process? I ask because the evidence is that the number of staff in the DWP used to complete any kind of task involving a complaint or a rectification is directly relevant to how long it takes them to complete the process.

[Ms McVey]

Again, we have to consider these key practical points. We are actively recruiting hundreds of staff for this at the moment.

Financial Guidance and Claims Bill [Lords]

Debate between Esther McVey and Steve McCabe

2nd reading: House of Commons
Monday 22nd January 2018 Commons Chamber

[Gareth Thomas (Harrow West) (Lab/Co-op)]

rose—

[Steve McCabe (Birmingham, Selly Oak) (Lab)]

rose—

[Ms McVey]

If I can make a bit progress, I will take some more interventions.

Old Mutual Wealth has noted that consolidating the Money Advice Service, the Pension Advisory Service and Pension Wise into a single financial guidance body presents an opportunity materially to improve the quality and reach of Government-led primarily industry-funded services to encourage consumer engagement. Accordingly, the new body will ensure that people have access to the information and guidance needed to make the necessary and effective financial decisions that we all have to make throughout our lives. This information, guidance and, in respect of debt, advice will be not only independent and impartial, but free at the point of use, making it accessible to all those who need it. By merging those services into a single body, we will remove duplication of services, increase the efficiency of the service and ensure that those who require information, financial guidance and debt advice know exactly where to find it.

A single body also gives us the opportunity to provide a more seamless customer journey, doing the joining up behind the scenes. Importantly, it provides a hook back into the customer for follow-up support. The Government are concerned about low levels of financial capability in the UK. We recognise that not enough people know how to manage their money effectively, which is why we are taking decisive action through the Bill.

[Steve McCabe]

I am very grateful to the Secretary of State for giving way. As she seems to be acknowledging, the evidence suggests that too many people do not have sufficient knowledge to make the best choices about their pensions. On that basis, does she agree that it is important that the new body concentrates on trying to provide as much face-to-face active support and guidance as possible, and does not simply rely on websites, which are a much more passive form of assistance?