Asked by: James McMurdock (Independent - South Basildon and East Thurrock)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, pursuant to his Department’s press release entitled Major employment drive to help unlock 200,000 new jobs and apprenticeships for next generation, published on 16 March 2026, what analysis his Department has undertaken of the sectors most likely to create jobs under the youth employment drive.
Answered by Andrew Western - Parliamentary Under-Secretary (Department for Work and Pensions)
The Youth Jobs Grant is specifically targeted at young people because of the risk of lifelong scarring impacts of extended unemployment at a young age and to support the Government’s commitment to reducing the number of young people not in education, employment or training.
The Youth Jobs Grant is designed to help employers with the early costs of hiring eligible young people. The first payment will not be made until after we’ve had confirmation through other sources that the young person has been employed, and the final payment will not be made until after several months of employment to encourage retention. As with all our employment programmes, we will monitor delivery to ensure the Grant is being used as intended, which is to expand opportunities for young people who need help to enter the labour market.
We estimate there are 200,000 young people eligible for the Youth Jobs Grant now, and we expect to support 60,000 young people with this over three years. We are also expanding the Jobs Guarantee to a wider age range, from 18-21 to 18-24, to create more than 35,000 extra subsidised jobs. This brings the total to be supported through the scheme to over 90,000 in the next three years.
The Youth Jobs Grant is available to employers in all sectors across Great Britain. The roles supported will depend on employers’ hiring needs rather than sector specific targets. We expect more take up in sectors that traditionally recruit young people, such as retail, hospitality, health and social care, logistics and construction, alongside opportunities in growth sectors including digital, engineering and green technologies.
The purpose of the Grant is to help young people into work by reducing the upfront costs of hiring, and it has been designed using evidence from previous schemes in the UK and wider international practice. As with all new programmes, we will monitor delivery and evaluate outcomes, including employment sustainment, once the scheme is in operation.
Further practical details on how employers will claim the Grant will be set out in guidance ahead of the scheme launching.
Asked by: Mary Kelly Foy (Labour - City of Durham)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what assessment his Department has made of the adequacy of the Child Maintenance Service’s (a) call-back performance and (b) adherence to its own service level agreements regarding telephone communication with constituents; and what steps he is taking to help ensure that caseworkers return calls to parents within 48 hours.
Answered by Andrew Western - Parliamentary Under-Secretary (Department for Work and Pensions)
The Child Maintenance Service (CMS) monitors telephony performance daily, including call-back requests and the age of outstanding calls. As of March 2026, over 65% of call backs are completed within the Department’s 48 hour target. Performance is reviewed regularly to maintain service standards and identify where additional support may be required.
CMS is progressing its Service Modernisation Programme, expanding digital, online and telephony channels to improve access and reduce demand on advisers. Increased uptake of online self-service is helping free up resources so caseworkers can focus on customers who need telephone support. CMS are also part of the DWP Digital’s Contact Centre Modernisation Programme which is introducing state of the art contact centre technology. CMS are currently scheduled to onboard to DWPs new telephony platform in Q2 26/27.
The Department continually seeks to review, evaluate, and enhance tools and training material to support staff in delivering a quality customer service and takes timely action to further train and support staff where further improvements can be made. CMS are also addressing some of the known divers of repeat contact. With initiatives taken to enhance information available to caseworkers to enable them answer customer queries more fully during the initial call, thereby reducing the need for follow up contact.
Asked by: Mike Wood (Conservative - Kingswinford and South Staffordshire)
Question to the Cabinet Office:
To ask the Minister for the Cabinet Office, further to the letter from the Cabinet Office Permanent Secretary to the Hon Member for Brentwood and Ongar of 30 January 2026, on severance payments, what is the wider policy of the (a) Civil Service and (b) Cabinet Office on the practice of outgoing Permanent Secretaries being paid gardening leave from the public purse for their three month waiting period when leaving Crown employment.
Answered by Satvir Kaur - Parliamentary Secretary (Cabinet Office)
The Business Appointment Rules for Crown Servants set out that Permanent Secretaries are required to observe a three month waiting period, and the Rules set out that it may be appropriate to pay former civil servants who are required to observe a waiting period before taking up an external role.
Asked by: Connor Naismith (Labour - Crewe and Nantwich)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what assessment he has made of recent trends in the level of youth inactivity; and what steps he is taking to increase participation in education, employment and training among young people.
Answered by Andrew Western - Parliamentary Under-Secretary (Department for Work and Pensions)
This Government will not leave an entire generation of young people behind. For many years our young people have not had the opportunity and support they deserve. Under the last government, between 2021 and 2024, the number of young people not in education, employment or training increased by 250,000. The latest figures show the proportion of 16-24 year-olds that are not in employment, education or training (NEET) is 12.8% (1 in 8), up 0.1% points on the quarter and down 0.4% points on the year.
This Government has recently announced a further £1 billion investment in young people, taking the total investment to £2.5 billion over the next three years though the Youth Guarantee and additional investment in the Growth and Skills Levy. This investment will support almost one million young people and create up to 500,000 opportunities to earn and learn.
This includes the delivery of eight Youth Guarantee Trailblazers in England, expansion of Youth Hubs to more than 360 areas across Great Britain and introduction of a new Youth Guarantee Gateway in Jobcentres. The Gateway will provide 16-24-year-olds on Universal Credit a dedicated session and follow-up support to help them move into work, training or education.
This investment will also create around 300,000 more opportunities to gain workplace experience and training, including up to 150,000 work experience placements and up to 145,000 employer designed training opportunities, such as Sector based Work Academy Programmes, which offer participants a guaranteed job interview at the end.
In addition, the Government is taking action to support employers to recruit and train young people, helping to unlock up to 200,000 more employment opportunities. This includes a new £3,000 Youth Jobs Grant for employers who hire 18–24-year-olds who have been on Universal Credit for over six months, a new £2,000 apprenticeship incentive for small and medium sized employers hiring 16–24-year-old, and the Jobs Guarantee scheme, providing long-term unemployed 18–24-year-olds with a fully funded six month job.
The Government will also prioritise prevention, building on measures announced in the Skills White Paper. The Government will improve support in schools, monitor attendance, increase access to work experience and work with local authorities to pilot auto-enrolling young people in further education, if needed.
Together these measures demonstrate the Government’s commitment to backing young people, supporting employers, and working with partners across Great Britain to create clear pathways into employment and education for young people.
Asked by: Lord Cromwell (Crossbench - Excepted Hereditary)
Question to the HM Treasury:
To ask His Majesty's Government what plans they have, pending implementation of the review of the Financial Ombudsman Service, to issue interim guidance for cases where Financial Ombudsman Service decisions raise questions about the interpretation of regulatory responsibilities across the financial services sector; or to encourage the Financial Conduct Authority to do so.
Answered by Lord Livermore - Financial Secretary (HM Treasury)
On Monday 16 March, the Government published a response to its consultation on reforming the Financial Ombudsman Service (FOS), confirming that the government will legislate to stop the FOS acting as a quasi-regulator and provide greater regulatory coherence with the Financial Conduct Authority (FCA).
The FOS was not intended to create binding precedents or new rules through its determinations, which are made based on all the individual circumstances of the case. The Government’s review concluded that there was not always coherence between the regulatory approach set by the FCA and the approach used by the FOS in determining individual complaints and, in a small but significant minority of cases, this had led to the FOS acting as a quasi-regulator. The Government’s reforms will ensure that FOS determinations are fully aligned with the regulatory standards set by the FCA.
The Government will bring forward legislation to deliver the reforms when parliamentary time allows. Alongside the Government’s response, the FCA and the FOS published a paper seeking views on a number of changes they can make in advance of legislation, including updates to the fair and reasonable test and initial implementation of the new referral mechanism.
The reforms will improve cooperation between the FOS and the FCA, including through introducing a referral mechanism, which will require the FOS to seek a view from the FCA where the FOS considers there may be ambiguity in what FCA rules require, or where it considers an issue raised may have wider implications across the financial services industry, which the FCA will be required to respond to. The FOS and the FCA have implemented an initial version of this mechanism through their updated Memorandum of Understanding.
The reforms will also require the FCA and the FOS to publish regular thematic reports, which will explain the FOS’s approach to types of complaints that it receives. This will provide greater certainty on the approach used by the FOS to resolve disputes, and which demonstrates how that approach is aligned with the regulatory standards set by the FCA. In their joint paper, the FOS and the FCA set out that they will work with the Government to consider how greater clarity could be provided ahead of any legislative change.
Asked by: Lord Cromwell (Crossbench - Excepted Hereditary)
Question to the HM Treasury:
To ask His Majesty's Government what steps they are taking to ensure that the Financial Ombudsman Service fully utilises established consultation mechanisms, including the Wider Implications Framework between the Financial Ombudsman Service and the Financial Conduct Authority in cases with potential market-wide impact.
Answered by Lord Livermore - Financial Secretary (HM Treasury)
On Monday 16 March, the Government published a response to its consultation on reforming the Financial Ombudsman Service (FOS), confirming that the government will legislate to stop the FOS acting as a quasi-regulator and provide greater regulatory coherence with the Financial Conduct Authority (FCA).
The FOS was not intended to create binding precedents or new rules through its determinations, which are made based on all the individual circumstances of the case. The Government’s review concluded that there was not always coherence between the regulatory approach set by the FCA and the approach used by the FOS in determining individual complaints and, in a small but significant minority of cases, this had led to the FOS acting as a quasi-regulator. The Government’s reforms will ensure that FOS determinations are fully aligned with the regulatory standards set by the FCA.
The Government will bring forward legislation to deliver the reforms when parliamentary time allows. Alongside the Government’s response, the FCA and the FOS published a paper seeking views on a number of changes they can make in advance of legislation, including updates to the fair and reasonable test and initial implementation of the new referral mechanism.
The reforms will improve cooperation between the FOS and the FCA, including through introducing a referral mechanism, which will require the FOS to seek a view from the FCA where the FOS considers there may be ambiguity in what FCA rules require, or where it considers an issue raised may have wider implications across the financial services industry, which the FCA will be required to respond to. The FOS and the FCA have implemented an initial version of this mechanism through their updated Memorandum of Understanding.
The reforms will also require the FCA and the FOS to publish regular thematic reports, which will explain the FOS’s approach to types of complaints that it receives. This will provide greater certainty on the approach used by the FOS to resolve disputes, and which demonstrates how that approach is aligned with the regulatory standards set by the FCA. In their joint paper, the FOS and the FCA set out that they will work with the Government to consider how greater clarity could be provided ahead of any legislative change.
Asked by: Lord Cromwell (Crossbench - Excepted Hereditary)
Question to the HM Treasury:
To ask His Majesty's Government what assessment they have made of the Financial Ombudsman Service's ability to set precedents that create new rules and thereby bypass the Financial Conduct Authority and established regulatory processes.
Answered by Lord Livermore - Financial Secretary (HM Treasury)
On Monday 16 March, the Government published a response to its consultation on reforming the Financial Ombudsman Service (FOS), confirming that the government will legislate to stop the FOS acting as a quasi-regulator and provide greater regulatory coherence with the Financial Conduct Authority (FCA).
The FOS was not intended to create binding precedents or new rules through its determinations, which are made based on all the individual circumstances of the case. The Government’s review concluded that there was not always coherence between the regulatory approach set by the FCA and the approach used by the FOS in determining individual complaints and, in a small but significant minority of cases, this had led to the FOS acting as a quasi-regulator. The Government’s reforms will ensure that FOS determinations are fully aligned with the regulatory standards set by the FCA.
The Government will bring forward legislation to deliver the reforms when parliamentary time allows. Alongside the Government’s response, the FCA and the FOS published a paper seeking views on a number of changes they can make in advance of legislation, including updates to the fair and reasonable test and initial implementation of the new referral mechanism.
The reforms will improve cooperation between the FOS and the FCA, including through introducing a referral mechanism, which will require the FOS to seek a view from the FCA where the FOS considers there may be ambiguity in what FCA rules require, or where it considers an issue raised may have wider implications across the financial services industry, which the FCA will be required to respond to. The FOS and the FCA have implemented an initial version of this mechanism through their updated Memorandum of Understanding.
The reforms will also require the FCA and the FOS to publish regular thematic reports, which will explain the FOS’s approach to types of complaints that it receives. This will provide greater certainty on the approach used by the FOS to resolve disputes, and which demonstrates how that approach is aligned with the regulatory standards set by the FCA. In their joint paper, the FOS and the FCA set out that they will work with the Government to consider how greater clarity could be provided ahead of any legislative change.
Asked by: Gavin Williamson (Conservative - Stone, Great Wyrley and Penkridge)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what criteria will be taken into consideration in decisions on job centre closures.
Answered by Andrew Western - Parliamentary Under-Secretary (Department for Work and Pensions)
When considering moving colleagues and services to an alternative location the Department considers a wide range of factors and evidence. These include the impact on customers, business needs, local labour market conditions, and the ability to maintain a geographical presence and service continuity to customers. Decisions also take into account building quality, lease events, and value for money.
Asked by: Helen Whately (Conservative - Faversham and Mid Kent)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many Jobcentres there are as of a) March 2026 and b) March 2025.
Answered by Andrew Western - Parliamentary Under-Secretary (Department for Work and Pensions)
Number of Established Jobcentres
31st March 2025 is 633
13th March 2026 is 630
Asked by: Mike Wood (Conservative - Kingswinford and South Staffordshire)
Question to the Cabinet Office:
To ask the Minister for the Cabinet Office, with reference to the Beyond Boundaries programme, how many participants in each of the last three years a) enrolled, b) completed the full programme, c) withdrew before completion, and d) were removed by the programme administrators.
Answered by Satvir Kaur - Parliamentary Secretary (Cabinet Office)
The data is provided in the table below. Data prior to the 2025/26 intake on non-completion is only available as a combined figure. The 2025/26 intake began delivery in October 2025, and will complete in September 2026, so completion data is not yet available. Only a combined withdrawals and removals figure can be provided for the 2025/26 intake due to the suppression of low removal numbers potentially making candidates identifiable.
Beyond Boundaries Intake year | Enrolled | Completed Programme | Combined Non-Completions | Completion Percentage |
2023/24 | 568 | 503 | 65 | 88.6% |
2024/25 | 634 | 563 | 71 | 88.8% |
2025/26 | 794 | ongoing | 31 (as of 23/2/26) | - |