Asked by: Lord Cromwell (Crossbench - Excepted Hereditary)
Question to the HM Treasury:
To ask His Majesty's Government what steps they are taking to ensure that Financial Ombudsman Service determinations do not impose new regulatory expectations on firms operating investment platforms or providing custody and administration services for Self-Invested Personal Pensions outside the Financial Conduct Authority framework; and what safeguards are in place to ensure that the Financial Ombudsman Service does not apply rules, standards or guidance retrospectively in its determinations.
Answered by Lord Livermore - Financial Secretary (HM Treasury)
The Government recently carried out a review of the Financial Ombudsman Service (FOS), and consulted on proposed changes to the statutory framework in which it operates. On 16 March, the Government published a response to its consultation on reforming the FOS, confirming it will legislate to stop the FOS acting as a quasi-regulator and provide greater regulatory coherence with the FCA.
The FOS was not intended to create binding precedents or new rules through its determinations, which are made based on all the individual circumstances of the case. The Government’s review concluded that there was not always coherence between the regulatory approach set by the Financial Conduct Authority (FCA) and the approach used by the FOS in determining individual complaints and, in a small but significant minority of cases, this led to the FOS acting as a quasi-regulator.
The Government’s reforms will amend the ‘Fair and Reasonable’ test to require that, where firms have met their obligations under relevant FCA Rules, the FOS will be required to find that a firm has acted fairly and reasonably. They will also make clear that the FOS can only consider rules that were in force at the time of the act or omission giving rise to a complaint. These reforms require primary legislation, which the government will take forward when Parliamentary time allows.
Alongside the Government’s planned legislative changes, the FCA and FOS are currently consulting on changes to the Dispute Resolution (DISP) rules in the FCA’s Handbook, which also proposes changes to address industry concerns about the potential for retrospective interpretation of FCA rules and standards.
All FCA authorised firms are subject to the same core regulatory requirements. The FCA communicates to firms, for example through their “Approach to Supervision” publication, that different business models including investment platforms and SIPP providers create different risk and therefore there are different expectations of the firms. The FCA expects firms to understand these risks and mitigate against them. Where appropriate, the FCA will clarify their expectations of different firms. Firms must also meet additional requirements, either rules or guidance, set out by the FCA depending on the specific regulated activities and permissions a firm undertakes and holds.
Asked by: Lord Cromwell (Crossbench - Excepted Hereditary)
Question to the HM Treasury:
To ask His Majesty's Government what steps they are taking to ensure that the respective regulatory responsibilities are clearly defined between investment platforms, independent financial advisers and Self-Invested Personal Pension operators under Financial Conduct Authority rules.
Answered by Lord Livermore - Financial Secretary (HM Treasury)
The Government recently carried out a review of the Financial Ombudsman Service (FOS), and consulted on proposed changes to the statutory framework in which it operates. On 16 March, the Government published a response to its consultation on reforming the FOS, confirming it will legislate to stop the FOS acting as a quasi-regulator and provide greater regulatory coherence with the FCA.
The FOS was not intended to create binding precedents or new rules through its determinations, which are made based on all the individual circumstances of the case. The Government’s review concluded that there was not always coherence between the regulatory approach set by the Financial Conduct Authority (FCA) and the approach used by the FOS in determining individual complaints and, in a small but significant minority of cases, this led to the FOS acting as a quasi-regulator.
The Government’s reforms will amend the ‘Fair and Reasonable’ test to require that, where firms have met their obligations under relevant FCA Rules, the FOS will be required to find that a firm has acted fairly and reasonably. They will also make clear that the FOS can only consider rules that were in force at the time of the act or omission giving rise to a complaint. These reforms require primary legislation, which the government will take forward when Parliamentary time allows.
Alongside the Government’s planned legislative changes, the FCA and FOS are currently consulting on changes to the Dispute Resolution (DISP) rules in the FCA’s Handbook, which also proposes changes to address industry concerns about the potential for retrospective interpretation of FCA rules and standards.
All FCA authorised firms are subject to the same core regulatory requirements. The FCA communicates to firms, for example through their “Approach to Supervision” publication, that different business models including investment platforms and SIPP providers create different risk and therefore there are different expectations of the firms. The FCA expects firms to understand these risks and mitigate against them. Where appropriate, the FCA will clarify their expectations of different firms. Firms must also meet additional requirements, either rules or guidance, set out by the FCA depending on the specific regulated activities and permissions a firm undertakes and holds.
Asked by: Lord Cromwell (Crossbench - Excepted Hereditary)
Question to the HM Treasury:
To ask His Majesty's Government, following the publication of their response to the review of the Financial Ombudsman Service, when they intend to (1) implement these reforms, and (2) introduce the necessary primary legislation.
Answered by Lord Livermore - Financial Secretary (HM Treasury)
On Monday 16 March, the Government published a response to its consultation on reforming the Financial Ombudsman Service (FOS), confirming that the government will legislate to stop the FOS acting as a quasi-regulator and provide greater regulatory coherence with the Financial Conduct Authority (FCA).
The FOS was not intended to create binding precedents or new rules through its determinations, which are made based on all the individual circumstances of the case. The Government’s review concluded that there was not always coherence between the regulatory approach set by the FCA and the approach used by the FOS in determining individual complaints and, in a small but significant minority of cases, this had led to the FOS acting as a quasi-regulator. The Government’s reforms will ensure that FOS determinations are fully aligned with the regulatory standards set by the FCA.
The Government will bring forward legislation to deliver the reforms when parliamentary time allows. Alongside the Government’s response, the FCA and the FOS published a paper seeking views on a number of changes they can make in advance of legislation, including updates to the fair and reasonable test and initial implementation of the new referral mechanism.
The reforms will improve cooperation between the FOS and the FCA, including through introducing a referral mechanism, which will require the FOS to seek a view from the FCA where the FOS considers there may be ambiguity in what FCA rules require, or where it considers an issue raised may have wider implications across the financial services industry, which the FCA will be required to respond to. The FOS and the FCA have implemented an initial version of this mechanism through their updated Memorandum of Understanding.
The reforms will also require the FCA and the FOS to publish regular thematic reports, which will explain the FOS’s approach to types of complaints that it receives. This will provide greater certainty on the approach used by the FOS to resolve disputes, and which demonstrates how that approach is aligned with the regulatory standards set by the FCA. In their joint paper, the FOS and the FCA set out that they will work with the Government to consider how greater clarity could be provided ahead of any legislative change.
Asked by: Baroness Owen of Alderley Edge (Conservative - Life peer)
Question to the Home Office:
To ask His Majesty's Government what support is in place to help (1) victims of technology-facilitated abuse, and (2) the police, to secure evidence of victims' past reporting of such abuse from the relevant technology companies.
Answered by Lord Hanson of Flint - Minister of State (Home Office)
The Ministry of Justice (MoJ) is investing £550 million over the next three years for victim and witness support services.
The 42 Police and Crime Commissioners (PCCs) across England and Wales receive annual grant funding from the Ministry of Justice’s victim and witness budget to commission local support services for victims of all crimes, including victims of technology-facilitated abuse. PCCs allocate funding for victim services at their discretion, based on their assessment of local need.
In addition, the Ministry of Justice provides Victim Support with grant funding to deliver a 24/7 Live Chat and My Support Space service, providing free online support to victims across England and Wales.
Asked by: Will Forster (Liberal Democrat - Woking)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what the average time is for the Child Maintenance Service to resolve complaints escalated beyond initial review.
Answered by Andrew Western - Parliamentary Under-Secretary (Department for Work and Pensions)
The Department does not hold centrally collated information on the average time taken for the Child Maintenance Service (CMS) to resolve complaints escalated beyond initial review.
CMS follows the Department’s complaints service standard, aiming to resolve complaints, or provide a clear resolution plan, within 15 working days. For more complex cases, they keep complainants updated on progress and advise when a full response can be expected.
CMS continues to strengthen its complaints handling processes, drawing on insights from the Independent Case Examiner and operational feedback to support ongoing improvements and enhance the customer experience.
Asked by: Lord Sedwill (Crossbench - Life peer)
Question to the Ministry of Defence:
To ask His Majesty's Government when they will publish auditable cost records for Afghan resettlement schemes.
Answered by Lord Coaker - Minister of State (Ministry of Defence)
Afghan resettlement is a cross-Government effort, with costs incurred by the Ministry of Defence (MOD) and other Government departments including the Home Office, Ministry for Housing, Communities and Local Government, and the Foreign, Commonwealth & Development Office.
On 18 March 2026, the NAO published a report which detailed the costs of the Afghan Resettlement Programme (ARP) in response to the Department’s provision of information on MOD spending to the NAO. Part Three of this report sets out funding for the schemes, the costs incurred to date, and expected future costs. This report can be accessed via the link below:
The report lays out that, since 2021, His Majesty’s Government (HMG) has spent £3.1 billion on the ARP. HMG estimates a total cost of £5.5-6 billion on Afghan resettlement activity throughout the life of the programme. This figure is kept under review using the latest data available.
The MOD and its cross-Government partners will continue to update Parliament including the Audit and Risk Assurance Committee in line with usual processes throughout the course of the ARP.
Asked by: Mike Wood (Conservative - Kingswinford and South Staffordshire)
Question to the Cabinet Office:
To ask the Minister for the Cabinet Office, further to the answer by the Parliamentary Secretary to the Cabinet Office of 29 October 2025, to Question 83801, on Peers and Members: Social Class, and to the answer by Baroness Anderson of Stoke-on-Trent of 5 February 2026, to Question HL13977, on Civil Service: Unpaid Work, how should the children of peers self-certify their social class if they apply to the Civil Service Internship Scheme in the absence of a classification by the Office for National Statistics.
Answered by Satvir Kaur - Parliamentary Secretary (Cabinet Office)
All candidates are required to complete the questions set by ONS for determining socio-economic background based on their individual circumstances. For parental occupation this is at the age the candidate was 14. This allows the Civil Service to make a determination on their eligibility based on their answers. This is the same approach as was used for Fast Stream Internships under the previous administration.
Asked by: Mike Wood (Conservative - Kingswinford and South Staffordshire)
Question to the Cabinet Office:
To ask the Minister for the Cabinet Office, pursuant to the answer of 20 January 2026 to Question 104805 on Senior Civil Servants: Redundancy Pay, whether (a) Cabinet and (b) Permanent Secretaries asked to leave posts will be given Civil Service Compensation Scheme terms as severance payments in future.
Answered by Satvir Kaur - Parliamentary Secretary (Cabinet Office)
I refer to Minister Turley’s answer for 88716 and 95640. The Permanent Secretary model contract sets out the contractual detail on compensation payments for all Permanent Secretaries.
Asked by: Mike Wood (Conservative - Kingswinford and South Staffordshire)
Question to the Cabinet Office:
To ask the Minister for the Cabinet Office, what role the Cabinet Office had in relation to the investigation into the then Consul General in New York in 2017.
Answered by Satvir Kaur - Parliamentary Secretary (Cabinet Office)
The allegations were dismissed 9 years ago on the basis that there was no case to answer.
These allegations were considered by the Cabinet Office as the individual was a permanent member of staff of that Department.
Asked by: James McMurdock (Independent - South Basildon and East Thurrock)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, pursuant to his Department’s press release entitled Major employment drive to help unlock 200,000 new jobs and apprenticeships for next generation, published on 16 March 2026, what estimate he has made of the number of young people aged 18–24 who have been claiming Universal Credit for six months or more and would therefore be eligible for the Youth Jobs Grant scheme.
Answered by Andrew Western - Parliamentary Under-Secretary (Department for Work and Pensions)
The Youth Jobs Grant is specifically targeted at young people because of the risk of lifelong scarring impacts of extended unemployment at a young age and to support the Government’s commitment to reducing the number of young people not in education, employment or training.
The Youth Jobs Grant is designed to help employers with the early costs of hiring eligible young people. The first payment will not be made until after we’ve had confirmation through other sources that the young person has been employed, and the final payment will not be made until after several months of employment to encourage retention. As with all our employment programmes, we will monitor delivery to ensure the Grant is being used as intended, which is to expand opportunities for young people who need help to enter the labour market.
We estimate there are 200,000 young people eligible for the Youth Jobs Grant now, and we expect to support 60,000 young people with this over three years. We are also expanding the Jobs Guarantee to a wider age range, from 18-21 to 18-24, to create more than 35,000 extra subsidised jobs. This brings the total to be supported through the scheme to over 90,000 in the next three years.
The Youth Jobs Grant is available to employers in all sectors across Great Britain. The roles supported will depend on employers’ hiring needs rather than sector specific targets. We expect more take up in sectors that traditionally recruit young people, such as retail, hospitality, health and social care, logistics and construction, alongside opportunities in growth sectors including digital, engineering and green technologies.
The purpose of the Grant is to help young people into work by reducing the upfront costs of hiring, and it has been designed using evidence from previous schemes in the UK and wider international practice. As with all new programmes, we will monitor delivery and evaluate outcomes, including employment sustainment, once the scheme is in operation.
Further practical details on how employers will claim the Grant will be set out in guidance ahead of the scheme launching.