Amanda Hack

The Government engages regularly with communications providers to ensure that the industry-led switch-off of the Public Switched Telephone Network (PSTN) to Voice over Internet Protocol (VoIP) proceeds safely and with minimum inconvenience for end users. For many users, the upgrade will only involve unplugging their existing landline phone from the wall and plugging it into the back of their broadband router.

As part of the migration to VoIP, current landline-only consumers do not need to purchase a general broadband connection if they do not want one. Most users can retain the same telephone devices after the migration, but in scenarios where this is not possible, they will receive a replacement device for free. Existing contracts will not increase in price when customers are migrated to VoIP.

The Department does not hold data on the number of landline-only VoIP products but is working with stakeholders to identify those that require additional support during their PSTN migration, including consumers who are dependent on their landline.

The Government engages regularly with communications providers to ensure that the industry-led switch-off of the Public Switched Telephone Network (PSTN) to Voice over Internet Protocol (VoIP) proceeds safely and with minimum inconvenience for end users. For many users, the upgrade will only involve unplugging their existing landline phone from the wall and plugging it into the back of their broadband router.

As part of the migration to VoIP, current landline-only consumers do not need to purchase a general broadband connection if they do not want one. Most users can retain the same telephone devices after the migration, but in scenarios where this is not possible, they will receive a replacement device for free. Existing contracts will not increase in price when customers are migrated to VoIP.

The Department does not hold data on the number of landline-only VoIP products but is working with stakeholders to identify those that require additional support during their PSTN migration, including consumers who are dependent on their landline.

The Government engages regularly with communications providers to ensure that the industry-led switch-off of the Public Switched Telephone Network (PSTN) to Voice over Internet Protocol (VoIP) proceeds safely and with minimum inconvenience for end users. For many users, the upgrade will only involve unplugging their existing landline phone from the wall and plugging it into the back of their broadband router.

As part of the migration to VoIP, current landline-only consumers do not need to purchase a general broadband connection if they do not want one. Most users can retain the same telephone devices after the migration, but in scenarios where this is not possible, they will receive a replacement device for free. Existing contracts will not increase in price when customers are migrated to VoIP.

The Department does not hold data on the number of landline-only VoIP products but is working with stakeholders to identify those that require additional support during their PSTN migration, including consumers who are dependent on their landline.

It is important that children eat nutritious food at school and the department encourages schools to have a whole school approach to healthy eating. The School Food Standards regulate the food and drink provided at lunchtime and at other times of the school day.

School governors have a responsibility to ensure compliance and should appropriately challenge the headteacher and the senior leadership team to ensure the school is meeting its obligations.

To support governors in their role around compliance, the department, along with the National Governance Association, is running a pilot online training course on school food for governors and trustees. This launched on 4 November 2024 and will run until 1 April 2025. This will help governors to improve their understanding of the standards and give governing boards confidence to hold their school leaders to account on their whole school approach to food. The department will evaluate the training programme’s reception and effectiveness in the short term.

Additionally, the department and the Food Standards Agency, along with support from the Office for Health Improvement and Disparities, ran a pilot with 18 local authorities during the 2022/23 academic year to find out whether food safety officers were able to ensure the compliance of School Food Standards when carrying out routine food hygiene inspections in schools. Analysis of the final phase has now been completed, and the final report was published August 2024.

We will keep our approach to the School Food Standards and our approaches to compliance under continued review.

It is important that children eat nutritious food at school and the department encourages schools to have a whole school approach to healthy eating. The School Food Standards regulate the food and drink provided at lunchtime and at other times of the school day.

School governors have a responsibility to ensure compliance and should appropriately challenge the headteacher and the senior leadership team to ensure the school is meeting its obligations.

To support governors in their role around compliance, the department, along with the National Governance Association, is running a pilot online training course on school food for governors and trustees. This launched on 4 November 2024 and will run until 1 April 2025. This will help governors to improve their understanding of the standards and give governing boards confidence to hold their school leaders to account on their whole school approach to food. The department will evaluate the training programme’s reception and effectiveness in the short term.

Additionally, the department and the Food Standards Agency, along with support from the Office for Health Improvement and Disparities, ran a pilot with 18 local authorities during the 2022/23 academic year to find out whether food safety officers were able to ensure the compliance of School Food Standards when carrying out routine food hygiene inspections in schools. Analysis of the final phase has now been completed, and the final report was published August 2024.

We will keep our approach to the School Food Standards and our approaches to compliance under continued review.

An uplift to the per-meal rate for universal infant free school meals (UIFSM) and further education (FE) free meals was announced on 4 December 2024. The uplifted meal rate will be increased from £2.53 to £2.58 for 2024 to 2025, backdated to the start of the academic year.

To support the provision of benefits-related free school meals (FSM), the government provides funding at £490 per eligible FSM pupil per year as a factor value within the national funding formula. This value will be increasing to £495 per eligible FSM pupil in 2025/26. UIFSM and FE free meals are funded separately through a direct grant to schools and colleges. As with all government programmes, we will keep our approach, including for FSM, under continued review.

An uplift to the per-meal rate for universal infant free school meals (UIFSM) and further education (FE) free meals was announced on 4 December 2024. The uplifted meal rate will be increased from £2.53 to £2.58 for 2024 to 2025, backdated to the start of the academic year.

To support the provision of benefits-related free school meals (FSM), the government provides funding at £490 per eligible FSM pupil per year as a factor value within the national funding formula. This value will be increasing to £495 per eligible FSM pupil in 2025/26. UIFSM and FE free meals are funded separately through a direct grant to schools and colleges. As with all government programmes, we will keep our approach, including for FSM, under continued review.

The government is determined to break down barriers to opportunity and ensure the best start in life for every child, including those who are born prematurely.

The early years foundation stage (EYFS) framework sets the standards and requirements that all early years providers must follow. The EYFS is clear that every child is unique and that they develop and learn at different rates. It also describes the importance of responding to children’s individual interests and needs. Being born prematurely is not classified as a special educational need or a disability, however, when a premature child does need special educational needs and disability support, schools and early years settings are encouraged to identify and support them early as possible.

The investment announced at Budget to rebuild school buildings, alongside funding for children’s social care, breakfast clubs and early years, reflects the government’s commitment to putting education back at the forefront of national life.

Defra is developing an ambitious food strategy which will set the food system on the path for long-term success, ensuring it is able to feed the nation, realising its potential for economic growth, boosting our food security, improving our health, and ensuring environmental sustainability now and in the future.

We know this will require a whole-of-Government effort – the issues the food system faces cut across the work of many Departments. We also know that this is not a job for government alone. We will work side-by-side with industry and stakeholders across the food system to deliver lasting change, forming a partnership that draws on shared expertise and collective commitments, backed by a clear vision and framework for change.

The Government has an ambition to be able to supply half of all food into the public sector from British producers or certified to higher environmental standards, whilst being in line with World Trade Organisation and domestic procurement obligations. Officials are developing a range of proposals to develop public sector food and catering procurement policy, to set the tone for Government ambition, as well as driving net zero, public health and animal welfare outcomes. In the meantime, the Procurement Act 2023 allow contracts below certain spending thresholds to be reserved for smaller UK suppliers which presents a real opportunity for small and medium sized enterprises and public procurement.

The Department for Transport issues guidance to licensing authorities in England to help them regulate the sector. One of the aims of the guidance is to improve consistency in the licensing standards required by licensing authorities. Statutory guidance was issued in 2020 on measures that should be taken to protect children and vulnerable adults, and by extension all passengers, when using these services. Last year the Department issued updated best practice guidance which made recommendations to promote regulation that enables the provision of safe, accessible, available, and affordable services that meet the wide range of passenger needs by a thriving sector.

To ensure fairness for everyone wanting to book a practical driving test, the Driver and Vehicle Standards Agency (DVSA) continues to work hard to combat the unscrupulous practice of reselling tests.

DVSA is experiencing some of the highest demand for driving tests it has ever seen. This, and continued high waiting times for tests, has contributed to a major shift in customer booking behaviour. Many customers now book their car practical test far earlier in their learning journey, sometimes before they have even had a practical driving lesson.

DVSA does not employ, encourage or licence anyone to provide a cancellation service checking for newly open slots. These apps or bots are not approved by the DVSA as they make it harder for candidates to get a test and can result in people paying more for a test than the official test fee of £62. Using such services also means that any changes to the test may not necessarily be relayed to the candidate.

The attached spreadsheet shows the number and percentage of practical driving test bookings where the initial test candidate’s driving licence number was subsequently changed to a different driving test candidate’s licence number in each month since January 2019.

To ensure fairness for everyone wanting to book a practical driving test, the Driver and Vehicle Standards Agency (DVSA) continues to work hard to combat the unscrupulous practice of reselling tests.

DVSA is experiencing some of the highest demand for driving tests it has ever seen. This, and continued high waiting times for tests, has contributed to a major shift in customer booking behaviour. Many customers now book their car practical test far earlier in their learning journey, sometimes before they have even had a practical driving lesson.

DVSA does not employ, encourage or licence anyone to provide a cancellation service checking for newly open slots. These apps or bots are not approved by the DVSA as they make it harder for candidates to get a test and can result in people paying more for a test than the official test fee of £62. Using such services also means that any changes to the test may not necessarily be relayed to the candidate.

The attached spreadsheet shows the number and percentage of practical driving test bookings where the initial test candidate’s driving licence number was subsequently changed to a different driving test candidate’s licence number in each month since January 2019.

The Child Maintenance Service (CMS) are committed to delivering the best possible service to all customers. Customers can contact the CMS in a number of different ways.

This could be via the telephone, by post or through the CMS online service. Depending on what the query is and how it was made, response times can vary.

Whilst the DWP does not collate data on average response times for all queries across different CMS channels, we are working to improve the efficiency of our customer interactions. We will continue to review, evaluate, and enhance our service lines to meet demand and deliver a quality customer service.

The number of complaints made to DWP regarding the Child Maintenance Service is published within table 11 of the Child Maintenance Service Official Statistics: Child Maintenance Service statistics - GOV.UK. Data is presented on a quarterly basis.

Table 1: Number of complaints received by the Child Maintenance Service

Note: Figures are rounded to the nearest 5

The Government has committed to supporting the National Health Service to improve performance and achieve the standards set out in the NHS Constitution, including for ambulance response times.

As a first step, my Rt. Hon. Friend, the Secretary of State for Health and Social Care, appointed Professor Lord Darzi to lead an independent investigation of the NHS’ performance. The investigation’s findings were published on 12 September and will feed into the Government’s work on a 10-Year Health Plan to radically reform the NHS and build a health service that is fit for the future.

Ahead of this winter, NHS England has set out the priorities for the NHS to maintain and improve patient safety and experience, including actions to support patient flow and ensure that ambulances are released in a timely way. NHS England’s winter letter, sent to all integrated care boards, including those in the East Midlands, is available at the following link:

https://www.england.nhs.uk/long-read/winter-and-h2-priorities

The Government is currently considering what steps may need to be taken in relation to the safety of the non-surgical cosmetics sector. The Government will set out its position at the earliest opportunity.

Shoplifting has increased at an unacceptable level in recent yeara, with more and more offenders using violence and abuse against shopworkers to do this. We will not stand for it.

This Government will introduce a new offence of assaulting a retail worker to protect the hardworking and dedicated staff that work in stores. We will also end the effective immunity, introduced by the previous Government, granted to low level shoplifting of goods under £200. These will be introduced in the first session Crime and Policing Bill.

The police made operational commitments in its October 2023 Retail Crime Action Plan, Retail Crime Action Plan (nbcc.police.uk) including a commitment for police across England and Wales to prioritise attendance where violence has been used towards shop staff.

Reporting crime to the police is the first crucial step in ensuring an appropriate police response. The Home Office is providing funding to the National Business Crime Centre to make it easier for retailers to report crime. We are also encouraging closer local partnerships between police and retailers, for example through Business Crime Reduction Partnerships, to help local police respond effectively to crimes reported.

Shoplifting has increased at an unacceptable level in recent yeara, with more and more offenders using violence and abuse against shopworkers to do this. We will not stand for it.

This Government will introduce a new offence of assaulting a retail worker to protect the hardworking and dedicated staff that work in stores. We will also end the effective immunity, introduced by the previous Government, granted to low level shoplifting of goods under £200. These will be introduced in the first session Crime and Policing Bill.

The police made operational commitments in its October 2023 Retail Crime Action Plan, Retail Crime Action Plan (nbcc.police.uk) including a commitment for police across England and Wales to prioritise attendance where violence has been used towards shop staff.

Reporting crime to the police is the first crucial step in ensuring an appropriate police response. The Home Office is providing funding to the National Business Crime Centre to make it easier for retailers to report crime. We are also encouraging closer local partnerships between police and retailers, for example through Business Crime Reduction Partnerships, to help local police respond effectively to crimes reported.

The Planning Inspectorate has been performing well across a number of key areas such as local plan examinations, nationally significant infrastructure project applications, s62a applications and planning appeals proceeding by hearings and inquiries. It is, for example:

• meeting all statutory timeframes for national infrastructure applications;
• increasingly deciding planning appeals by hearing and inquiry in around 26 weeks (the ministerial measure), having already cleared a backlog of casework; and
• beginning to decide enforcement appeals by hearing and inquiry in around 26 weeks (the ministerial measure) for the first time in many years, as it clears a long-standing backlog of casework.

The Inspectorate is implementing actions to maintain performance in these areas and to improve end-to-end times for other casework such as those cases decided after a written exchange of evidence. In the short term those actions are focused around increasing capacity by:

• increasing the available capacity for inspectors/other decision makers by recruiting more. The Inspectorate has significantly increased the number of inspectors it employs over the past 18 months and is on track to recruit additional inspectors later this year;
• using contract (non-salaried) inspectors to the full extent of their availability and expanding the range of casework they determine; and training inspectors to handle different casework to increase flexibility; and
• moving more inspectors onto enforcement written representations casework in Spring 2025 once the work on improving hearings performance has progressed further.

In addition, the Inspectorate has designed and developed a new digital Appeals Service currently in Beta phase. This new service improves the process for submitting appeals, including reducing the number of invalid appeals submitted. In turn, this reduces the number of validation checks required and will speed up the time taken to validate appeals. The new service has been expanded to cover all local planning authority areas. Later this year the existing website will be closed so that all new appeals are submitted via the new service.