Customer Service APPG

First Registered: 30/07/2015 • Last updated on: 07/05/2025

To raise awareness and understanding of customer service, including its impact on economic growth. To improve public services, business performance and employability through customer service skills training and provide an improved outcome for customers and citizens.

Note: All-Party Parliamentary Groups (APPGs) are informal, cross-party groups formed by MPs and Members of the House of Lords who share a common interest in a particular policy area, region or country. APPGs have no official status within Parliament.
View Official Register Entry


Reticulating Splines
4 Current APPG Officers
Connor Rand Portrait
Connor Rand
Chair & Registered Contact
Labour - Altrincham and Sale West
Joined: 12th February 2025
2 APPG Officer Positions
Defibrillators , Parents
2 APPG Memberships
Infrastructure , Suicide and Self-Harm Prevention
Baroness Stowell of Beeston Portrait
Baroness Stowell of Beeston
Vice Chair
Conservative - Life peer
Joined: 9th August 2023
No other APPG Officer Positions
1 APPG Membership
Media
Esther McVey Portrait
Esther McVey
Vice Chair
Conservative - Tatton
Joined: 12th February 2025
Lord Sahota Portrait
Lord Sahota
Vice Chair
Labour - Life peer
Joined: 12th February 2025
No other APPG Officer Positions
2 APPG Memberships
Autism , India
18 Current APPG Members
Natalie Fleet Portrait
Natalie Fleet
Member
Labour - Bolsover
No other APPG Officer Positions
4 APPG Memberships
Autism , Beauty and Wellbeing , Schools, Learning and Assessment , Women in Parliament
Kevin McKenna Portrait
Kevin McKenna
Member
Labour - Sittingbourne and Sheppey
2 APPG Officer Positions
Health , Sustainable Resources
3 APPG Memberships
Beyond Pills , Carbon Monoxide , Healthy Places
Dan Tomlinson Portrait
Dan Tomlinson
Member
Labour - Chipping Barnet
Contact Details

Registered Contact:

Mr Connor Rand MP, House of Commons, London, SW1A 0AA.

Email: connor.rand.mp@parliament.uk

Public Enquiry Point:

David Dagger, The Institute of Customer Service . Tel: 020 7260 2699

Email: appg@icsmail.co.uk

Secretariat:

The Institute of Customer Service acts as the group's secretariat. https://www.instituteofcustomerservice.com/

Group's Website:

https://www.instituteofcustomerservice.com/media/all-party-parliamentary-group

Date
10 Dec 2024
Source
The Institute of Customer Service
Description
Secretariat   From : 10/12/2024 To : 09/12/2025
Value
£30,001
Date
18 Jun 2023
Source
The Institute of Customer Service
Description
Secretariat   From : 18/06/2023 To : 17/06/2024
Value
£10,501
Date
18 Jun 2022
Source
The Institute of Customer Service
Description
Secretariat   From : 18/06/2022 To : 17/06/2023
Value
£10,501
Date
18 Jun 2021
Source
The Institute of Customer Service
Description
Secretariat   From : 18/06/2021 To : 17/06/2022
Value
£10,501
Date
18 Jun 2020
Source
The Institute of Customer Service
Description
Secretariat   From : 18/06/2020 To : 17/06/2021
Value
£10,501
Date
6 Jul 2019
Source
The Institute of Customer Service
Description
Secretariat   From : 06/07/2019 To : 05/07/2020
Value
£10,501
Date
6 Jul 2018
Source
The Institute of Customer Service
Description
Secretariat   From : 06/07/2018 To : 05/07/2019
Value
£10,501
Date
6 Jul 2017
Source
The Institute of Customer Service
Description
Secretariat   From : 06/07/2017 To : 05/07/2018
Value
£10,501
Date
1 Jul 2016
Source
The Institute of Customer Service
Description
Secretariat   From : 01/07/2016 To : 30/06/2017
Value
£10,501
Date
1 Jan 2015
Source
The Institute of Customer Service
Description
Secretariat   From : 01/01/2015 To : 31/12/2015
Value
£10,501

No direct financial benefits are on record for the Customer Service APPG

Former APPG Officers
Olivia Blake Portrait
Olivia Blake
Officer
Labour - Sheffield Hallam
Joined: 9th August 2023
Departed: 30th May 2024
4 APPG Officer Positions
Eating Disorders , Local Nature Recovery , Migration , Special Educational Needs and Disabilities

No other APPG Memberships

Steven Bonnar Portrait
Steven Bonnar
Officer
Scottish National Party - Former Member for Coatbridge, Chryston and Bellshill
Joined: 25th August 2021
Departed: 30th May 2024
No other APPG Officer Positions

No other APPG Memberships

Philip Davies Portrait
Philip Davies
Chair & Registered Contact
Conservative - Former Member for Shipley
Joined: 13th May 2024
Departed: 30th May 2024
No other APPG Officer Positions

No other APPG Memberships

Philip Davies Portrait
Philip Davies
Chair & Registered Contact
Conservative - Former Member for Shipley
Joined: 30th July 2015
Departed: 8th April 2024
No other APPG Officer Positions

No other APPG Memberships

Bill Esterson Portrait
Bill Esterson
Officer
Labour - Sefton Central
Joined: 10th March 2021
Departed: 6th March 2024
3 APPG Officer Positions
Adoption and Permanence , Manufacturing , Waterways

No other APPG Memberships

Baroness Bennett of Manor Castle Portrait
Baroness Bennett of Manor Castle
Vice Chair
Green Party - Life peer
Joined: 25th August 2021
Departed: 6th March 2024
2 APPG Officer Positions
Antimicrobial Resistance , Respiratory Health

No other APPG Memberships

Liz Twist Portrait
Liz Twist
Vice Chair
Labour - Blaydon and Consett
Joined: 25th August 2021
Departed: 6th March 2024
2 APPG Officer Positions
Respiratory Health , Suicide and Self-Harm Prevention

No other APPG Memberships

Andrew Lewer Portrait
Andrew Lewer
Vice Chair
Conservative - Former Member for Northampton South
Joined: 7th August 2020
Departed: 6th March 2024
No other APPG Officer Positions

No other APPG Memberships

None Portrait
Margaret Ferrier
Vice Chair
Joined: 7th September 2022
Departed: 28th June 2023
No other APPG Officer Positions

No other APPG Memberships

Charlotte Nichols Portrait
Charlotte Nichols
Officer
Labour - Warrington North
Joined: 25th August 2021
Departed: 22nd July 2022
5 APPG Officer Positions
British Sign Language , Interfaith Dialogue , Nuclear Energy , Pubs , Video Games and Esports

No other APPG Memberships

Carolyn Harris Portrait
Carolyn Harris
Officer
Labour - Neath and Swansea East
Joined: 31st July 2019
Departed: 22nd July 2022
5 APPG Officer Positions
Beauty and Wellbeing , Commercial Sexual Exploitation , Gambling Reform , Menopause , Policing

No other APPG Memberships

Chris Evans Portrait
Chris Evans
Co-Chair
Labour (Co-op) - Caerphilly
Joined: 31st August 2016
Departed: 22nd July 2022
2 APPG Officer Positions
Archives and History , Writers

No other APPG Memberships

Martin Whitfield Portrait
Martin Whitfield
Officer
Labour - Former Member for East Lothian
Joined: 31st July 2019
Departed: 5th November 2019
No other APPG Officer Positions

No other APPG Memberships

John Grogan Portrait
John Grogan
Vice Chair
Labour - Former Member for Keighley
Joined: 18th July 2018
Departed: 19th June 2019
No other APPG Officer Positions

No other APPG Memberships

Lord Scriven Portrait
Lord Scriven
Vice Chair
Liberal Democrat - Life peer
Joined: 30th July 2015
Departed: 19th June 2019
1 APPG Officer Position
Pharmacy

No other APPG Memberships

Amanda Milling Portrait
Amanda Milling
Vice Chair
Conservative - Former Member for Cannock Chase
Joined: 30th July 2015
Departed: 26th April 2018
No other APPG Officer Positions

No other APPG Memberships

Steve Reed Portrait
Steve Reed
Co-Chair
Labour (Co-op) - Streatham and Croydon North
Joined: 30th July 2015
Departed: 21st July 2016
No other APPG Officer Positions

No other APPG Memberships

Mark Garnier Portrait
Mark Garnier
Vice Chair
Conservative - Wyre Forest
Joined: 30th July 2015
Departed: 13th November 2015
6 APPG Officer Positions
Japan , Kuwait , Space , Thailand , Vietnam , Yemen

No other APPG Memberships