To raise awareness and understanding of customer service, including its impact on economic growth. To improve public services, business performance and employability through customer service skills training and provide an improved outcome for customers and citizens.
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Reticulating Splines
APPG Supplied Content
APPGs can register with Parallel Parliament and submit files and articles to be placed here.
Parallel Parliament offers the facility for APPGs to submit written content and files, which are made available through this page.
Submitters can draft and edit publications, and either release them on demand, or schedule release for a future date.
Both text content and attached files submitted through this facility is indexed by our website, and made available through both the search function and relevant e-mail alerts. Any of our users registered for an alert which matches your content, will receive a link making them aware of its publication.
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4 Current APPG Officers
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Steven Bonnar
Officer
Scottish National Party - Coatbridge, Chryston and Bellshill
Joined: 25th August 2021
Contact Details
Show/HideRegistered Contact:
Philip Davies MP, House of Commons, London, SW1A 0AA. Tel: 020 7219 0667.
Email: daviesp@parliament.uk
Public Enquiry Point:
David Dagger, The Institute of Customer Service, 4 Gainsford Street, London SE1 2NE . Tel: 020 7260 2699
Email: appg@icsmail.co.uk
Secretariat:
The Institute of Customer Service acts as the group's secretariat. https://www.instituteofcustomerservice.com/
Group's Website:
https://www.instituteofcustomerservice.com/public-affairs/all-party-parliamentary-group
Benefits in Kind
Show/Hide18 Jun 2023
The Institute of Customer Service
Secretariat From : 18/06/2023 To : 17/06/2024
£10,501
18 Jun 2022
The Institute of Customer Service
Secretariat From : 18/06/2022 To : 17/06/2023
£10,501
18 Jun 2021
The Institute of Customer Service
Secretariat From : 18/06/2021 To : 17/06/2022
£10,501
18 Jun 2020
The Institute of Customer Service
Secretariat From : 18/06/2020 To : 17/06/2021
£10,501
6 Jul 2019
The Institute of Customer Service
Secretariat From : 06/07/2019 To : 05/07/2020
£10,501
6 Jul 2018
The Institute of Customer Service
Secretariat From : 06/07/2018 To : 05/07/2019
£10,501
6 Jul 2017
The Institute of Customer Service
Secretariat From : 06/07/2017 To : 05/07/2018
£10,501
1 Jul 2016
The Institute of Customer Service
Secretariat From : 01/07/2016 To : 30/06/2017
£10,501
1 Jan 2015
The Institute of Customer Service
Secretariat From : 01/01/2015 To : 31/12/2015
£10,501
No direct financial benefits are on record for the Customer Service APPG
Former APPG Officers
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Andrew Lewer
Vice Chair
Conservative - Northampton South
Joined: 7th August 2020Departed: 6th March 2024
Council Housing , Education , Housing Market and Housing Delivery , Independent Education , Kidney , Motor Neurone Disease , Private Rented Sector , Publishing , Self-Build, Custom and Community Housebuilding and Placemaking , SME (Small and Medium-sized Enterprises) House Builders , Theatre
Acquired Brain Injury , Carbon Monoxide , Child Contact Centres and Services , Deafness , Genetic Haemochromatosis , Muscular Dystrophy , Respiratory Health , Sleep , Suicide and Self-Harm Prevention , Water
Baroness Bennett of Manor Castle
Vice Chair
Green Party - Life peer
Joined: 25th August 2021Departed: 6th March 2024
Margaret Ferrier
Vice Chair
Joined: 7th September 2022Departed: 28th June 2023
Penal Affairs
Charlotte Nichols
Officer
Labour - Warrington North
Joined: 25th August 2021Departed: 22nd July 2022
Apprenticeships , Multiple Sclerosis , Pubs , Video Games and Esports , Wine and Spirits
Martin Whitfield
Officer
Labour - Former Member for East Lothian
Joined: 31st July 2019Departed: 5th November 2019
Lord Scriven
Vice Chair
Liberal Democrat - Life peer
Joined: 30th July 2015Departed: 19th June 2019
Democracy and Human Rights in the Gulf
John Grogan
Vice Chair
Labour - Former Member for Keighley
Joined: 18th July 2018Departed: 19th June 2019
Amanda Milling
Vice Chair
Conservative - Cannock Chase
Joined: 30th July 2015Departed: 26th April 2018
Mark Garnier
Vice Chair
Conservative - Wyre Forest
Joined: 30th July 2015Departed: 13th November 2015