(7 years ago)
Lords ChamberTo ask Her Majesty’s Government what assessment they have made of the importance of having locally produced content and services on local commercial radio stations.
My Lords, the Government support a strong and vibrant radio sector encompassing the BBC, commercial and community radio, providing the widest possible choice for listeners. We acknowledge and value the role that local commercial stations play in the provision of national and local news and other local content. Local programming and content requirements for holders of local analogue commercial radio licences are set by Ofcom, the independent regulator, under the existing legislative framework.
I am not as sanguine as the Minister. He will know that large media players have been buying up local commercial radio stations and stripping out hundreds of hours of local programming for that programming to be made in London. We have seen the largest compulsory redundancies in commercial radio as DJs, engineers and producers lose their jobs. How will we maintain this local presence, not just in news, travel and weather, but in proper programme making? Perhaps he can talk to Ofcom about being more proactive or maybe look at how community radio can be developed.
Of course, the noble Lord is right. Not only community radio but commercial radio has seen a massive increase since 2010, when the current regime was bought in. But according to Ofcom’s guidelines, the large commercial radio groups still need to have studios that originate programming within approved local areas. The approved local areas were brought in under the last Labour Government. They will not be able to originate content solely in London. We support local radio in a number of ways and are looking forward, for example, to introducing multiplexes soon for local DAB radio.
My Lords, I spent part of the recent break reading—or rereading—Seven Types of Ambiguity. It occurred to me that chapter 5 of that momentous work dealt with statements in the briefing I received from the radio industry putting forward its case:
“Through technology, stations have the ability to customise the news information they broadcast, irrespective of where the presenters are based”,
which means that we no longer have keep to the same number of stations open. These approved areas can be a pretext behind which we hide the diminution of jobs, of locally based services and of immediate contact with local communities, and can produce and customise in faraway places, with no reporters on site, things that sound as if they are near. Do the Government think that that is really what is behind the slackening of regulation affecting this sector of our life?
The basic issue is that commercial analogue radio faces an enormous challenge from digital services, both online and terrestrial. The changes that have been made by Ofcom to localness were in accordance with listeners’ views. For example, only 17% of respondents to the survey and the consultation thought that locally based presenters were a factor which helped make their station feel local. Ofcom has a requirement to have content made in approved areas, which are local ITV areas, and local news must be produced either hourly or twice a day. If stations have local news only twice a day, they have to produce more locally made content. The greatest factor in whether people listen to local radio is—shock, horror—that it plays the music the listeners like; 72% of respondents said so.
My Lords, I had the privilege, as a very young man, of contributing to the White Paper that brought about commercial radio in this country, and I later applied, unsuccessfully, as it happened, for a franchise. My concern at that time, quite rightly, was that the White Paper and the Government’s legislation made it clear that a local component was very important in establishing these stations, as had previously been the case with ITV and television stations. In both cases, we seem to have lost that, and we now end up with repeat transmitters everywhere and a lot of jobs lost. Does my noble friend agree that the pattern which is still being sustained in BBC local radio stations is enormously important and should be reflected more in future in commercial broadcasting?
The legislation to which my noble friend refers gave the definition of localness to Ofcom, which is the independent regulator. After 10 years, it has updated it to take account of modern listeners’ views and the increase in commercial radio in the digital space. However, stations still have to produce local news at regular intervals throughout the day and should broadcast at least three hours of locally made programming each weekday. If they do not provide local news hourly, they have to broadcast at least six hours of locally made programming each weekday.
My Lords, following on from the idea that a local music station is listened to because people like the music, does the Minister agree that you could make sure it is local by having a local guide to live music, for example? You cannot fake that from London. It would ensure that stations had people on the ground. Would that not be a model going forward?
That is exactly why, as I just said, stations have to have locally made content.
(7 years ago)
Lords ChamberTo ask Her Majesty’s Government what action they will take to ensure that Conservation Management Plans for parks and gardens which have received National Lottery Heritage Fund grants are properly preserved and safeguarded for public availability and use.
My Lords, the Government recognise the importance of maintaining a record of the UK’s landscape heritage. The National Lottery Heritage Fund will make available on request a list of funded projects potentially containing conservation management plans, to enable interested parties to request copies of those plans as needed. The fund will also strengthen the emphasis on creating a legacy record for funded projects and on making this publicly accessible wherever possible.
My Lords, the National Lottery Heritage Fund has provided sterling support for parks and gardens throughout the UK through some £50 million of grants. In the process it has accumulated an invaluable archive of conservation management plans covering the history, ecology, archaeology, social context and design of those parks and gardens. That physical archive has now been destroyed, much to the dismay of numerous garden conservation and archival bodies. Beyond the welcome but limited steps in his Answer, what can the Minister do to ensure that proper procedures are put in place so that, in future, important material of this kind held by the NHLF and other bodies with responsibilities to the public is properly looked after and made available? Will he encourage all such bodies to publish their records management policies and procedures to ensure greater transparency and oversight?
The noble Lord paid tribute to the National Lottery Heritage Fund for supporting landscape projects. It has given more than £1.1 billion to more than 13,000 landscape projects since it started. Historic England has also looked at maintaining archive records and has set up the heritage information access strategy programme, which is due to be delivered by 2022. It will facilitate the free uploading and storage of information in a publicly accessible database by any organisation. However, the problem remains that the copyright of these conservation management plans rests with the grantee, or sometimes the contractor, not with the National Lottery Heritage Fund.
My Lords, can it be true that a body created by statute, with no responsibility other than to protect heritage, should have deliberately decided to destroy its own physical archive relating to the conservation and management of historic parks and gardens, which it has itself done so much over more than 20 years to support? Does it not beggar belief that the National Lottery Heritage Fund, aware as it most certainly is of the fragility of digital archives, should have perpetrated such an act of vandalism? Can the Minister reassure us that this story is just a bad dream?
No, it is not a bad dream. However, it is more complicated than the noble Lord portrays. First, the records that were destroyed were not originals. The originals remain with the grantee of the fund. The conservation management programmes that the National Lottery Heritage Fund possessed were copies from a point in time. They were living documents and were changed; they were not the originals. Secondly, the fund does not retain the copyright, so even if it retained the documents, it would not be able to make them publicly available. It is trying to ensure that in future the grantees of National Lottery funds are able to make the documents publicly available, and they are encouraged to do so, but there are issues about finding an archive prepared to take all those documents.
Lord Wigley (PC)
My Lords, I strongly support the points made by the noble Lords, Lord Aberdare and Lord Howarth. What steps are being taken to ensure that similar archive material held by other bodies such as the National Trust, which straddles Wales and England, and by bodies in Wales, such as Cadw and Cyfoeth Naturiol Cymru, is also preserved? What discussions have taken place between the Minister’s department and the Welsh Government on those matters?
The National Archives has talked to bodies such as the National Lottery Heritage Fund to make sure that they can make arrangements in future so that there is a single point of access, if you like, for these documents. As I said before, the issue is making sure that the owner of the intellectual property or the copyright enables that to happen. Physically, it is possible. The archives sector is discussing that, and Historic England is promoting the heritage information access strategy, which is designed to do exactly that and have one point of access.
My Lords, as we are marking this very month the 150th anniversary of the Historical Manuscripts Commission, now subsumed in the National Archives, can my noble friend follow up on what he said a few minutes ago, indicating that what have been destroyed are copies? Can we establish how many of the originals survive, and at the very least can a list of those—properly tabulated—be deposited in the National Archives?
As I mentioned earlier, the fund has offered to compile a list of the 1,300 park and garden projects for which conservation management plans might have been produced, although it estimates that there are about 500 to 600. As I said, that list will be available to those who ask for it.
My Lords, have the Government asked the copyright owners whether they will donate their copyright to the nation?
The Government have not been in touch with the 1,300 grantees but, as I said, the fund is producing a list of the 500 to 600 for which conservation management plans might have been produced. It will be able to ask those copyright holders whether they are interested in doing that.
My Lords, it is clear that something terrible happened, but surely the way to make sure that it does not happen again is to give the National Archives absolute responsibility, whereby any holder of archives should consult it before contemplating any destruction or removal.
I am sorry but I do not agree with the noble Lord that something terrible has happened. The National Lottery Heritage Fund has no remit to retain records. It is not an archive; it is there to promote heritage, and it is able to spend on heritage the £150,000 a year that is saved. First, as I said, the originals remain with the grantees. Secondly, the fund took legal advice and, even if it had retained them, it would not have been able to make them available. Therefore, there was no point spending £150,000 a year on retaining the documents when they were not the originals and the originals were available elsewhere.
(7 years ago)
Lords ChamberMy Lords, with the leave of the House, I will now repeat a Statement made by my honourable friend the Minister for Sport and Civil Society in the other place earlier this afternoon. The Statement is as follows:
“The Government are concerned about the recent rise in racist abuse in football, which threatens to overshadow everything we love about our nationalsport. Last weekend, the English Football League said it was ‘saddened, disappointed and angered’ after a weekend of fixtures were blighted by four separate incidents of alleged racism against players. At the same time, in the Premier League, Crystal Palace’s Wilfried Zaha reposted an online tweet calling him ‘a diving monkey’. This all happened on the very same weekend that the Premier League’s new No Room for Racism campaign was visible at grounds up and down the country.
Late last year the unthinkable occurred: a banana skin was thrown on the pitch in the direction of a player during the north London derby. Around the same time, we saw the abuse that Manchester City forward Raheem Sterling suffered at Stamford Bridge. We all witnessed the appalling scenes of racism directed at several of our England players in Montenegro. Homophobic and anti-Semitic chanting, here and abroad, has also been prevalent in recent times. English football is revered across the globe for its excitement and passion. No other sport or country opens its doors and embraces so many different nationalities. We simply cannot have millions of people, in particular our young people, tuning in or witnessing first-hand the type of vile abuse that has been apparent of late—abuse directed at our players and our managers by opposing fans.
Wilfried Zaha, Raheem Sterling and Danny Rose deserve our respect for speaking out about the abuse happening now, but ultimately, they deserve our support. They need clear demonstrations that zero tolerance of this behaviour means just that. Be it player, manager or supporter, nobody who goes to games should have to tolerate discrimination of any kind, whether they are playing or attending. We welcomed the Football Association’s call for UEFA to take strong and swift action following events in Montenegro. However, if this country is going to show the rest of the world that this behaviour is intolerable, we need to ensure we are making all efforts to combat discriminatory behaviour domestically.
I want to put on record that there is some fantastic work being done by many of our clubs to stand up to the challenge of racism. It must also be said that the vast majority of football fans behave impeccably in creating the fantastic atmospheres that are a major part of the experience of watching live football. Equally, racism is not of football’s making, but sadly, it is being used by certain individuals and groups to spread hate. This extends to the grass roots, with Kick It Out reporting a rise in racist incidents at this level too. It cannot be right for clubs to be fined for players taking action and walking off the pitch if they are receiving racist abuse. It is vital that players are supported. This fine sends out the wrong signal. The FA must review whether its rules and the guidance it gives to clubs is effective in these situations.
Putting a stop to this is a challenge that affects all fans, all clubs, all football agencies, at all levels. The Government are determined to help in tackling this problem. On 25 February I brought all the various administrators, campaign bodies, fan group representatives, players, managers and their representative organisations together for a summit to discuss this issue and collectively decide on what steps must be taken to help eradicate it.
At that summit it was agreed that a number of areas needed to be examined further. These were: first, to review whether football’s current sanctioning regime goes far enough, and if not, what more is needed to act as a deterrent to this type of behaviour; secondly, to ensure that the partnership between football authorities and the police is close enough to improve the identification and sanctioning of offenders at matches; thirdly, to ask whether we give enough support to stewards and whether we can improve their capacity to deal with discrimination consistently throughout the football leagues; fourthly, whether football can improve the information flow of incident reporting on the pitch, and support players; fifthly, how we can double down on efforts to ensure that match officials, stewarding operations, coaching and academy staff are all able to fully engage in their responsibilities to maintain an open and inclusive sporting environment; and finally; initiatives to help increase the numbers of people from BAME backgrounds into football professions beyond playing. Transparency and opportunities in the recruitment process are central to this.
The Government will now work with key groups to deliver clear, tangible actions in the areas I have just described. My intention is to announce these in partnership with football before the end of summer. If we are able to deliver these before then, even better. I want to see change before the next season.
The cross-government sport strategy, Sporting Future: A New Strategy for an Active Nation, seeks to ensure that access to sport is equal for all. It is vital that the atmosphere and environment in which sport and physical activity take place in our communities—be it grassroots or at the elite level—is safe, supportive and free of discrimination and intolerance.
The experience of players, staff and fans, therefore, at football games, both home and abroad, will prove the ultimate test of success in this area, but I am confident that the appetite is there to accept this challenge and working in partnership, we will quash this disturbing recent trend of racism across our beautiful game. I commend this Statement to the House”.
My Lords, I thank the Minister for repeating the Statement. This is one of those happy occasions when there is a great deal of consensus in this Chamber, and possibly across the whole of government, on the fact that we must address this.
We are not talking about a new thing; we are talking about something that many of us hoped was at least in terminal decline. In fact, we are hearing an unpleasant echo of the culture of abuse in football that was a regular part of the cheering of the crowds when I was growing up. I remember being in Scotland when the first black player played in the Old Firm game and Glasgow market sold out of bananas. There is nothing new here—which is probably one of the most worrying things.
I agree with the noble Lord, Lord Griffiths. It strikes me that we will have to get co-operation between bodies that, shall we say, cherish their independence very strongly. The Premiership, the Football League and the FA will have to work with government closely and consistently if we are to achieve the identification of those taking care of this. Indeed, the noble Lord mentioned something I had not thought about but should have done: social media. These issues are all related in making sure that things go forward.
When it comes to international groups—club football at the top level is an international game now—we will have to work with our neighbours. I hate to bring discord to the debate by echoing the previous one, but what steps are being taken to make sure that, under any circumstances, we have good links to ensure that someone cannot simply run away from the game until they get to a big international stage and then carry on this activity? If we start with racism, nationalism will not be far behind. Skin colour first, language second; it will happen. What are we doing to identify the problem? As the noble Lord, Lord Griffiths, pointed out, what are we doing to make sure that anybody who takes action when they feel that they are not being protected will not suffer huge penalties?
The Premiership is one of the biggest invisible earners in this country. Billions of pounds are involved. If a manager feels that his players are under threat and removes them from that environment, what are we going to do to protect him? Ultimately, it will be a manager who will do this, even if an individual player walks off. It will be a manager who has to take the brunt of it, and the club. What are we doing to protect them—what are we doing to work towards it? Until we start to take questions like that very seriously and to make sure that the whole of football—FIFA, UEFA, everybody—works together, we are not going to do this. The Government’s role in this is to co-ordinate that.
My Lords, I am grateful for the comments from both noble Lords. This is something that we will find a consensus on—as the noble Lord, Lord Addington, said, there was consensus across the other place on this. We all realise that it is a serious problem that needs urgent attention, and that is what we are going to bring to it. I echo the remarks of the noble Lord, Lord Griffiths, on the courage of the players I mentioned for coming forward and highlighting the issues that have affected them. Equally, the work that the noble Lord, Lord Ouseley, has done in 26 years of the Kick It Out campaign has been a tremendous achievement.
On the issue of closed Facebook groups, the noble Lord will remember that on page 31 of the Online Harms White Paper is a list of harms that are in scope. Extremist material is on the list of things that are not necessarily illegal, but are harmful. That is indeed one of the things we are looking at. However, the important thing about the White Paper is not so much whether individual harms are on that indicative list, but the processes that social media companies have to go through to make sure that their users are protected. On the Facebook group, there are issues there, given that it is a private communication channel. The noble Lord will remember that that is one of the areas we are consulting on. It is important to remember that a lot of these things are illegal under the current law. Therefore it is important that the authorities use the current law to deal with them, if they are able to, so that it is not just the clubs themselves.
I completely agree with the noble Lord, Lord Griffiths, that culture is important. One thing we are doing as a result of the round table we had on 25 February is to bring two working groups together to report before the summer, so that actions are in place before next season. The second working group is looking at some of the issues that the noble Lord was talking about, addressing the fact that, for example, BAME players make up 30% of the playing population, and yet coaches represent 7.6% of the population. We want also to look at new ideas about data collection; at more challenging targets being set; and at having more transparency in recruitment practices and other incentives, to encourage under-represented groups into careers—not just as players but in running the game as well.
Another issue that will be considered is that there is an even smaller BAME proportion among journalists, who are one of the ways in which culture is spread. People who are interested in the game learn about it and consider it through journalism. For example, Raheem Stirling has been critical of the negative perception of BAME players through the media. That is something that we want to address. I agree that culture is important. We are trying to do something about it; we will do so and report back soon.
The noble Lord, Lord Addington, mentioned that these problems are not new, and he is absolutely right. We should not forget, however, that there has been a tremendous advance in the last 26 years. That is one of the reasons that we want to move quickly: we are not complacent—especially as Kick It Out has reported that there has been a rise in incidents. That is why we convened the round table and are taking it seriously. We want to take positive steps and make positive recommendations in time for next season.
On international liaison, this morning the Minister for Sport said that she will be meeting officials from UEFA and FIFA to discuss these issues. Lastly, I agree that the sanctions need to be looked at not only in terms of their seriousness, especially for the big clubs, but also whether we have got it right in, for example, fining smaller clubs for taking players off the pitch if they are suffering racial abuse. That is one issue that the working groups will look at.
My Lords, I, too, deplore the acts that have led to this Statement. I would like to draw the attention of the House to an article published in December in the Independent by Jonathan Liew. It talks about two forms of discrimination at play in football, one of which is the violent public acts that we have been discussing, while the other is what he calls an “insidious, unacknowledged bias”. He goes on to list any number of examples of unofficial comments and off-the-cuff remarks, which are often explained away as banter but which, as he says, are on a,
“sliding scale from ‘raise of the eyebrows’ to ‘offence under the Racial and Religious Hatred Act 2006’”.
Research, particularly that from Loughborough University, shows the extent to which processes and practices have impacted on limiting minority access to and involvement in the senior organisational tiers of the game. While the six action points set out in the Statement are absolutely laudable, none except perhaps the one mentioned by the Minister on recruitment procedures really addresses the fundamental issue of institutional bias. Does the Minister agree that there is indeed an issue of institutional racism to be addressed? If so, what steps are being taken on that? Finally, are there any examples of lessons to be learned from other areas of public life in which institutional bias has been tackled effectively?
I agree with the noble Baroness that institutional bias is often present. It is easy to tackle the overt and obvious instance of racism, but institutional bias is more complicated and insidious. As I explained to the noble Lord, Lord Addington, we are trying to deal with that to an extent by seeking to get wider representation and greater diversity not only among players but among the staff and management of football. One of the outputs of the round table is to look at the measures to improve the flow of information through instant reporting and the responses made to players, as well as to encourage positive behaviour and ensure that everyone—match officials, stewarding operations, coaching and, most important, football academy staff—is fully aware of their responsibilities in this matter.
My Lords, I would like to ask a question related to the culture in football, but I will go in a slightly different direction. Reference has been made to homophobia. I was the founding chairman of the world’s first gay rugby club. In rugby there is a culture that allows the world’s top rugby referee and a former captain of the Wales rugby team to be openly gay. One of my own club members played in the Varsity game last year and listed his membership of a gay rugby club without any comment being made. That in effect is the culture that has developed in rugby. When we are talking about discrimination, we should not talk only about racism. I admire enormously Raheem Sterling and others, but we should look at the other aspects of diversity. I recognise that the noble Baroness, Lady Grey-Thompson, has raised the question of disability as well as other forms of discrimination that the top levels of the Football Association must look at. I shall put forward one suggestion. The World Rugby Museum has a large section devoted to disability, women, gender and sexuality, but I am told that the equivalent National Football Museum has no space for most of these elements. That is the sort of culture to which we have to address ourselves.
I completely agree with my noble friend. We were talking about racism, but the title of the Statement says “Discrimination”—that means discrimination of all kinds. We have taken that on board. Incidentally, a representative of Stonewall was present at the round table, so I absolutely accept my noble friend’s point and we are keen to make progress in that area as well.
My Lords, I listened to the Minister’s Statement from the Gallery of the House of Commons. Like others, I was impressed by the consensus that existed in the House and by the Minister’s enthusiasm and commitment to what she was saying and what she intended to do. I had a sinking feeling of déjà vu, though, because 21 years ago—almost to the day—the Football Task Force, on which I served as vice-chairman, delivered its report, Eliminating Racism From Football, to the Minister for Sport. The task force had seven objectives, of which the first and most important was eliminating racism and encouraging wider participation in the game by ethnic minorities.
The task force made 14 recommendations directed at the Football Association, local authorities, the professional players’ association, clubs and government. A number of those recommendations have been carried out. Indeed, the changes in the law to which the Minister referred came about as a result of some of the recommendations we made on incitement and football spectators’ behaviour. But the fact that we are now still concerned with racism and that it is not just rearing its head again but in the culture of the game—not in the culture of rugby; I readily accept the point made by the noble Lord—needs to be seriously addressed.
I pay my own tribute to Herman Ouseley—the noble Lord, Lord Ouseley—who was a member of the task force and made a terrific contribution to the report on racism. I ask the Minister to go back to the department and get off the shelf the report we produced in 1998 to see how much of it has relevance today. I declare an interest as a vice-president of the National League and of Level Playing Field. If we had more time, I would talk about disabled access in football, but I will do that on another occasion.
On that subject, a representative of Level Playing Field was also at the round table.
I take the noble Lord’s point. I will read the 1998 report he referred to again, but I am sure it is relevant. We should be aware that there have been big changes over 20 years, not only in sport and football. You can tell that by looking at some 1980s and 1990s television programmes. It is amazing what was considered normal in those days but, as I said earlier, we are not complacent about this. That is why the Minister for Sport convened this round table at fairly short notice and included representatives of all parts of the game, plus the police, the Crown Prosecution Service and several NGOs involved in discrimination of all sorts. We are determined to take note of the sort of things the noble Lord is saying and deal with them quickly.
My Lords, I also pay tribute to the noble Lord, Lord Ouseley. I remember the start of Kick It Out, as do many noble Lords. It had an immediate impact, and I think many of us thought that that progress would continue and that the success of black players would help counter racism. Alas, that does not seem to have been the case. The Minister said that football does not cause racism, and that is worth remembering, but we have to take on board the lack of leadership from the top in countering racism. That applies to racism, homophobia and many of the problems that exist. The Minister acknowledges that culture is important; I ask him to bear in mind that the leadership of football in this country is a somewhat limited group of mainly white, mainly middle-aged—maybe that is being polite—men. Middle-aged white men dominating the control of that game have not produced the kind of progress that we need in issues of this kind.
There are many other problems in football, as my noble friend on the Woolsack and I know, such as the fit and proper person test and other issues, but the governance of football really needs to be looked at again. I urge the Minister not only to encourage rapid progress along the lines that he has suggested, but to get the Government to look again at whether the governance of football in this country is in a satisfactory state.
I mentioned some statistics about diversity and I completely agree with the noble Baroness. I take her point. It will obviously take a bit longer than some of the other immediate things that we were talking about, but I do not disagree. I particularly agree about leadership from the football authorities. One thing that we are looking at is how leading players can be involved in taking leadership positions. In many cases they have a hero status and can be very useful. They can tell stories from their own experience and several players have already shown great courage in doing that. I take the noble Baroness’s remarks to heart and will take them back to the department to the Sports Minister.
My Lords, I too welcome the report and pay tribute to the work of the noble Lord, Lord Ouseley. I want to refer to the part about the problem of the rise in racist incidents at grass-roots level. A couple of paragraphs further down, the Statement refers to bringing together various administrators and campaign bodies on 25 February, but I did not see a reference to schools and colleges. As my noble friend Lord Griffiths said, changing culture is a difficult task. Prevention is better than cure, so starting at an early age is fundamentally important. Involving schools and colleges and also the Department for Education should be a key part of the Government’s strategy.
I agree. Certainly, as far as the Department for Education is concerned, relationships education, which is currently in the news and about which there will be a debate in this House, includes things such as treating other people with respect and accepting diversity. So to that extent, this will already be included in the curriculum. But I agree that it is important to start young. It is another area where players themselves can get involved because they can create a tremendous impression on young people. I think we are pushing at an open door. The DfE and other government departments such as the Home Office and the Ministry of Housing, Communities and Local Government fund the charity Show Racism the Red Card, which goes around schools promoting the sort of message that the noble Lord would like to hear.
My noble friend highlights an important point. That is why the police were involved in the round table, as was the Crown Prosecution Service. One thing that the working group will consider is the role that the police currently play in stadiums and how they can work better together with the stewarding of football games to make sure that people who take part in what may well be criminal activity are brought to book.
(7 years ago)
Lords ChamberThat the draft Regulations laid before the House on 19 March be approved.
Relevant document: 23rd Report from the Secondary Legislation Scrutiny Committee (Sub-Committee A)
My Lords, noble Lords will be aware that the Secondary Legislation Scrutiny Committee reported on this instrument on 3 April. Its report drew attention to provisions relating to intra-EU calling, which I will cover in my speech.
I do not anticipate that many of the provisions in the regulations will be of significant interest to the House, as they simply revoke EU legislation which is directly applicable and would be redundant if converted into UK law after exit. Nevertheless, I will cover these briefly. Detailed explanations of each EU instrument being revoked are provided in the Explanatory Memorandum accompanying this instrument.
The redundant EU legislation being revoked here includes, for example, laws governing the workings of EU bodies such as the Body of European Regulators for Electronic Communications, or BEREC, and the European Regulators Group for Audiovisual Media Services, or ERGA. The EU legislation governing these bodies would have no effect if retained in UK law if we were not a member of the EU. Future UK participation in such bodies has already been discussed at length by the House in other debates. This instrument does not impact that future relationship so I do not intend to retread that ground here. Similarly, EU legislation concerning the .eu internet domain would have no effect if retained in UK law.
The regulations also make technical amendments to EU legislation relating to the notification of personal data breaches by providers of electronic communications services. These include matters such as replacing references to the “competent national authority” with references to the Information Commissioner. These amendments are designed with continuity in mind, seeking to maintain the current approach in a way that makes sense once the UK has left the EU.
I turn to those provisions which I expect to be of more interest to the House. These concern the regulation of prices for certain intra-EU communications. I shall refer to these as “intra-EU calls”, meaning mobile and landline telephone calls, although they also apply to text messages. New European rules regulating the price of intra-EU calls were legislated for in December 2018. However, while these rules are now in UK law, they become effective only on 15 May this year. These rules regulate the maximum cost of mobile and landline calls and texts made from one EU member state to another. For example, a Spanish person calling from Spain to a friend in Italy would be making an intra-EU call. I highlight the obvious point that this is different from rules on mobile roaming, which apply when people travelling in the EU outside their home country use their mobile phones to make calls, send texts and use their data. The EU exit SI relating to mobile roaming was approved by both Houses and made on 14 March.
I return to intra-EU calls. The new European rules will require communications providers in the EU to charge their customers no more than 19 euro cents per minute for calls and 6 euro cents for texts. As I stated earlier, these rules come into force in the EU from 15 May this year. I appreciate that the intra-EU calls rules can be seen as a benefit to consumers. These rules have been introduced as a single-market measure. The rules establish a reciprocal framework which has the purpose of strengthening the European single market. Obviously, if we leave the EU without a deal, the UK will not be part of the single market, and equally obviously, it would not be appropriate to adopt single-market measures when we are not benefiting from its reciprocal framework. Therefore, this instrument revokes the regulation of intra-EU call prices so that the rules do not come into effect in mid-May this year.
However, consumers will experience no negative impact as a result of this instrument. This is because it is not coming into force, and there are currently a range of alternatives to calls and texts available to them. These include internet-based services if they are worried about the costs of traditional calls and texts. Consumers can also use calling cards or bolt-on deals, which are options that provide cheap calls and texts to the EU on top of an existing phone package. In addition, Ofcom already has the power to regulate international markets in certain instances where it identifies that serious competition concerns have led to market failure. To remove the provisions regulating intra-EU calls from the statute book is therefore the appropriate thing to do.
As a Government we are committed to ensuring that the law relating to electronic communications continues to function appropriately after exit. We must provide clarity and certainty to consumers and businesses. That is what these regulations will do, and I commend them to the House.
My Lords, as the Prime Minister traipses around European capitals, seeking to get an extension and, I hope, prevent a no-deal Brexit, I very much hope that today’s relatively short debate will be wasted time. None the less, I was somewhat surprised that this SI was before us. It was only on 18 February this year that we debated the Data Protection, Privacy and Electronic Communications (Amendments etc) (EU Exit) Regulations 2019, so I was somewhat surprised that we needed another one.
My Lords, I looked behind me in vain for interventions from our side of the House. I am happy to provide as short a contribution to this debate as others, and very happy that my noble friend Lord Foster—if I may call him that—has made some of his usual penetrating comments that leave me free to look at things at another level. As the Minister said, this SI seems a simple matter of tidying up an area that had not been previously dealt with in full. I cannot comment on why some of this was not done earlier, but it is being done now. When I got it and saw the pages and pages of sheer drudgery that our very talented Civil Service has had to give its best time to, my heart sank.
It also occurred to me that debating it today is very ironical because the Prime Minister does not want a no-deal exit—neither do the Lords or the Commons. Nobody wants it, but we look as if we might be in danger of drifting into it. Once upon a time, a Roman emperor played the violin while the city around him burned. Now, our contemporary empress is fiddling in European capitals and burning our boats while she does it. We must ask ourselves very seriously whether this exercise of 500 or more statutory instruments being pushed through our procedures in this way has been beneficial to anybody.
I note the substantive point that the statutory instrument intends to deal with the,
“notification of personal data breaches by providers of publicly available electronic communications service”.
I have learned so many acronyms in reading for this debate—indeed, it has been on a par with “Line of Duty”, which I watch rather assiduously when I can. The replacing of “competent national authority” references with references to the “Information Commissioner” seems to tidy everything up. I looked and, as has been mentioned by others already, the Secondary Legislation Scrutiny Committee drew attention to the facts about these calls. Indeed, it added an appendix to one of its committee meetings to ask technical questions of the Minister. He has answered those and I need not therefore repeat them.
With the ground adequately covered and tidiness brought to a fundamentally futile exercise, I am happy to rest the case there. I invite the Minister to say some reassuring words and answer our questions so that we can move on to other business.
My Lords, I am grateful to both noble Lords for their points and detailed questions on a detailed SI.
The noble Lord, Lord Foster, castigated us for bringing these small changes forward at a late stage and asked why we did not bring them forward earlier. The noble Lord, Lord Griffiths, looked at the details, a substantial number of which need to be addressed, not only in legislation but in EU decisions, regulations and directives. That takes time, and we want to get it right. He also asked whether I can categorically assure him that he will not have to deal with these matters again. Of course I cannot give him that assurance, as he well knows, but the point is made and I accept it.
On a serious note, it is important to get these things right. I pay tribute to the civil servants in my department, who have worked very hard to try to do that. Most of the provisions in this statutory instrument are genuinely technical, changing the language so that it makes sense in the event that we leave the EU. Of course, this is a no-deal Brexit SI, so it is contingent on that.
The noble Lord, Lord Foster, asked some specific questions about his favourite subject—the BEREC regulations—such as why we did not bring them forward. The reason is that this SI repeals the 2018 BEREC regulation, which replaced the 2009 BEREC regulation. That regulation was repealed and replaced in December 2018, so it is now necessary to revoke the new 2018 BEREC regulation. It was not ready at the time of the previous SI, which is why we are doing that now. I hope that he can feel happy with that.
As far as the GDPR is concerned, we agreed the data SI in this House some weeks ago. The noble Lord referred to Article 81 on the suspension of proceedings, which is omitted from the UK GDPR. In a UK-only context, that provision becomes redundant, because it is right that breaches of the UK GDPR are brought before UK courts. Of course, amendments to the retained GDPR were debated by this House in February 2019.
I will be brief. The Minister is absolutely right: any breach affecting a UK citizen will be dealt with by a UK court. However, it is perfectly possible that the processor could have been guilty of similar offences in other European countries. In those circumstances, will he confirm that both countries will have to take proceedings in their respective courts, and that this is an additional cost that did not exist previously?
The noble Lord is right. If a data controller causes an offence in two different jurisdictions, two different jurisdictions could decide where they want to hold the controller to account. In the same way, if a person or a company committed a crime in two different countries that are not outside the EU, those countries would be able to take action against them for the law that pertains in their own countries.
The noble Lord, Lord Foster, also asked about the public warning system under the EECC. That is not part of this SI or the BEREC regulation and is therefore not part of the intra-EU core system. Post exit in a no-deal situation, the Government would be minded to implement the EECC where it fits in with UK policy objectives, but there will be no requirement to do that. I will take back his suggestion about the public warning system, but I can make no commitments on it at the moment.
On timing, the GDPR and the Data Protection Act came into force on 25 May 2018. The focus of the Data Protection, Privacy and Electronic Communications (Amendments etc) (EU Exit) Regulations 2019, which were debated in this House in February, was on the retained GDPR and the Data Protection Act. I think that was my last point, which I have already answered, so I beg the noble Lord’s pardon. I will check the record to make sure that I have answered his detailed questions, and if I have not I will write to him.
(7 years ago)
Lords ChamberMy Lords, with the leave of the House, I would like to repeat a Statement made by my right honourable friend the Secretary of State for Digital, Culture, Media and Sport, in the other place recently, as follows:
“The Government have today published a White Paper setting out our proposals to make the internet a safer place. For so many people, the internet is an integral part of daily life. Nearly nine in 10 UK adults are online and, significantly, 99% of 12 to 15 year-olds are too. As the internet continues to grow and transform our lives, we need to think carefully about how we want it to develop. In many ways it is a powerful force for good. It can forge connections, share knowledge and spread opportunity across the world, but it can also be used to circulate terrorist material, undermine civil discourse, spread disinformation and abuse, or bully. Our challenge as a society is to help shape an internet that is open and vibrant, but which also protects its users from harm. There is clear evidence that we are not succeeding. Over 8,000 sexual offences against children with an online element were reported to the police in 2017, a figure that is continuing to rise. Up to 20% of young people in the UK have experienced bullying online. The White Paper sets out many, many more examples of harms suffered.
People are closing their social media accounts following unacceptable online abuse. For the vulnerable, online experiences can mean cyberbullying, exposure to abusive content and the risk of grooming and exploitation. We cannot allow this behaviour to undermine the very real benefits that the digital revolution can bring. If we surrender our online spaces to those who spread hate, abuse and fear, then we all lose. This is a serious situation and it requires a serious response.
The Government have taken time to consider what we might do and how we might do it. I am grateful to Members across the House and indeed in the other place for their consideration of these issues, in particular the DCMS Select Committee. I am grateful too for the discussions I have had, including with the honourable gentleman opposite and his Front-Bench colleagues. We intend to continue these conversations and to consult on what we propose, because it is vital we get this right. No one has done it before. There is no comprehensive international model to follow and there are important balances to strike in sustaining innovation in the digital economy and promoting freedom of speech as well as reducing harm. None of that is straightforward and the Government should not claim a monopoly of wisdom. That is why the consultation which will follow will be a genuine opportunity for Members of this House and others to contribute to these proposals.
It is also right to recognise that some work is already being done to make the internet a safer place, including by online companies themselves, but it has not been enough and it has been too reactive. It can no longer be right to leave online companies to decide for themselves what action should be taken, as some of them are beginning to recognise. That is why my right honourable friend the Home Secretary and I concluded that the Government must act, and that the era of self-regulation of the internet must end, so the Government will create a new statutory duty of care, establishing in law that online companies have a responsibility for the safety of their users. It will require companies to do what is reasonable to prevent harmful material reaching those users. Compliance will be overseen and enforced by an independent regulator.
The White Paper sets out expectations for the steps that companies should take to fulfil the duty of care towards their users. We expect the regulator to reflect these expectations in new codes of practice. In the case of the most serious harms—such as child sexual exploitation and abuse, and the promotion of terrorism—the Home Secretary will need to approve these codes of practice and also have the power to issue directions to the regulator about their content. The Home Office will publish interim codes of practice on these subjects later this year, and we are consulting about the role that Parliament should have in relation to these codes too.
If online companies are to persuade the regulator that they are meeting their duty of care to keep their users safe, there will need to be transparency about what is happening on their platforms and what they are doing about it. If they are unwilling to provide the necessary information voluntarily, the regulator will have the power to require annual transparency reports and to demand information from companies relating to the harms on their platforms.
It is also important to give users a voice in this system, so they can have confidence that their concerns are being treated fairly, so we will expect companies to have an effective and easy-to-access complaints function, and we are consulting on two further questions: how we can potentially provide users with an independent review mechanism, and how we might allow designated bodies to make ‘super complaints’ to defend the needs of users.
For a duty-of-care-based model to work, those subject to it must be held to account for how they fulfil that duty. That is why we have concluded that a regulator will be necessary, whether a new entity or an extension of the responsibilities of an existing regulatory body. The regulator must be paid for by the online companies, but it is essential that it commands public confidence in its independence, its impartiality and its effectiveness. To ensure that the regulatory framework remains effective within this fast-changing landscape, we believe it is right to define its scope by activity, not by the name of the company or even the type of company.
We propose that the scope of the regulatory framework will be companies that allow users to share or discover user-generated content, or interact with each other online. This includes a wide variety of organisations, both big and small, from a range of sectors. The new regulatory regime will need to be flexible enough to operate effectively across them all. There are two key principles to such an approach. The first is that the regulator will adopt a risk-based approach, prioritising regulatory action to tackle harms that have the greatest impact on individuals or wider society. The second factor is proportionality. The regulator will require companies to take reasonable and proportionate actions to tackle harms on their services, taking account of their size and resources. The regulator will expect more of global giants than small start-ups.
It is also necessary for the regulator to have sufficient teeth to hold companies to account when they are judged to have breached their statutory duty of care. That will include the power to serve remedial notices and to issue substantial fines, and we will consult on even more stringent sanctions, including senior management liability and the blocking of websites, but this is a regulatory approach designed to encourage good behaviour as well as punish bad behaviour. Just as technology has created the challenges we are addressing here, technology will provide many of the solutions—for example, in the identification of terrorist videos online and images of child sexual abuse, or in new tools to identify online grooming. The regulator will have broader responsibilities to promote the development and adoption of these technologies and to promote safety by design.
The truth is that, if we focus only on what the Government or the online companies do, we miss something important. We all need the skills to keep ourselves safe online and too few of us feel confident that we have them, so we will task the regulator to work on promoting those skills and we will develop a national media literacy strategy.
This White Paper does not aspire to deal with all that is wrong with the internet—no single piece of work could sensibly do so. It forms part of the Government’s response to the many challenges the online world brings. But it is focused on some of the most pernicious harms found online and it expects much more of the companies that operate there in tackling those harms. These are big steps, but they need to be taken.
Some say the internet is global so no country can act alone, but I believe we have both a duty to act to protect UK citizens and an opportunity to lead the world on this. With well-deserved worldwide reputations for fostering innovation and respect for the rule of law, the United Kingdom is well placed to design a system of online regulation that the world will want to emulate. The more we do online, the less acceptable it is that content which is controlled in any other environment is not controlled online.
A safer internet is in the interests of responsible online companies that want their customers to spend more time online, and is a legitimate expectation of those we represent. That is what this White Paper will deliver and I commend it and this Statement to the House”.
My Lords, we, too, on these Benches welcome the fact that the Government’s proposals have come forward today, and we support the placing of a statutory duty of care on social media companies. We agree that the new arrangements should apply to any sites,
“that allow users to share or discover user-generated content, or interact with each other online”.
We think that is a fair definition.
We are all aware of the benefits of social media networks and the positive role they can play. There is, however, far too much illegal content and harmful activity on social media that goes undealt with by social media platforms and creates social harm. The self-harming material on Instagram and the footage of the Christchurch killings are perhaps the most recent examples.
Proper enforcement of existing laws is, of course, vital to protect users from harm, but, as the White Paper proposes, social media companies should have a statutory duty of care to their users—above all, to children and young people—and, as I say, we fully support the proposed duty of care. It follows that, through the proposed codes, Parliament and Government have an important role to play in defining that duty clearly. We cannot leave it to big private tech firms, such as Facebook and Twitter, to decide the acceptable bounds of conduct and free speech on a purely voluntary basis, as they have been doing to date.
It is good that the Government recognise the dangers that exist online and the inadequacy of current protections. However, regulation and enforcement must be based on clear evidence of well-defined harm, and must respect the rights to privacy and free expression of those who use social media legally and responsibly. I welcome the Government’s stated commitment to these two aspects.
We also very much welcome the Government’s adherence to the principle of regulating on a basis of risk and proportionality when enforcing the duty of care and drawing up the codes. Will the codes, as the Lords Communications Committee called for, when exercising powers of oversight, set out clearly the distinction between criminal, harmful content and antisocial content? By the same token, upholding the right to freedom of expression does not mean a laissez-faire approach. Does the Minister agree that bullying and abuse prevent people expressing themselves freely and must be stamped out? Will there be a requirement that users must be able to report harmful or illegal content to platforms and have their reports dealt with appropriately, including being kept informed of the progress and outcome of any complaint?
Similarly, there must be transparency about the reasons for decisions and any enforcement action, whether by social media companies or regulators. Users must have the ability to challenge a platform’s decision to ban them or remove their content. We welcome the proposed three-month consultation period; indeed, I welcome the Government’s intention to achieve cross-party consensus on the crucial issue of regulating online harms. I agree that with a national consensus we could indeed play an international leadership role in this area.
Then we come to the question of the appropriate regulator to enforce this code and duty. Many of us assumed that this would naturally fall to Ofcom, with its experience and expertise, particularly in upholding freedom of speech. If it is not to be Ofcom, with all its experience, what criteria will be used in determining what new or existing body will be designated? The same appears to me to apply to the question of whether the ICO is the right regulator for the algorithms used by social media. I see that the Home Office will be drawing up certain codes. Who will be responsible for the non-criminal codes? Have the Government considered the proposals by Doteveryone and the Lords Communications Select Committee for a new “Office for Internet Safety” as an advisory body to analyse online harms, identify gaps in regulation and enforcement and recommend new regulations and powers to Parliament?
At the end of the day, regulation alone cannot address all these harms. As the noble Baroness, Lady Kidron, has said, children have the right to a childhood. Schools need to educate children about how to use social media responsibly and be safe online, as advocated by the PSHE Association and strongly supported by my party. Parents must be empowered to protect their children through digital literacy, advice and support. I very much hope that that is what is proposed by the online media literacy strategy.
At the end of the day, we all need to recognise that this kind of regulation can only do so much. We need a change of culture among the social media companies. They should be proactively seeking to prevent harm. The Government refer to a culture of continuous improvement being a desired goal. We on these Benches thoroughly agree that that is vital.
My Lords, I am very grateful for the welcome by both noble Lords for this White Paper. Nevertheless, I am not complacent; I have worked with noble Lords opposite on several big Bills on digital matters and I know there is a lot of detail that will need to be included in the legislation. However, the principle that this is generally welcome and the fact that the main bones of the proposal are welcome—namely, the duty of care and the independent regulator—is good. We have made a point of saying that we want to work on a cross-party, consensual basis and one of the reasons for having an extensive consultation is to achieve that. In some ways, this is an old-fashioned way of making legislation, to the extent that we have had a Green Paper and a consultation, then a White Paper and a consultation: we hope that a lot of the issues can be ironed out, and some of the detail. The way we worked on the Digital Economy Act and the Data Protection Act shows that we can bring in some fairly big and complicated Bills in a consensual way.
The noble Lord, Lord Griffiths, talked about children. They are very important to our thinking. We have not written a specific chapter on the subject because we want it hard-wired throughout the whole White Paper. From the day the regulator is formed, any company in scope will have to say that it is thinking about the customers and users of its products in the design of its website and products means that it will have to, as part of its duty of care, think about the age, vulnerability and sort of people who will use it. That is built into the system.
We thought a lot about the international aspects of regulating the internet, because there is no point having a regulator or enforcement system that cannot cope with the way the internet works, which is, by definition, international. We will therefore think and consult on some of the further sanctions we could put on internet companies, such as individual liability. We might require representatives in the country in the same way as the GDPR does. Ultimately, we are consulting on whether we should take powers to block websites completely. These are, in the main, money-making organisations—Google’s second-largest advertising market is in this country, for example. The internet giants have significant economic stakes in this country, and they could be faced with a very serious penalty.
Above all, we are not expecting the internet companies, large or small, to do anything unreasonable. Some appalling things go on the internet, and the regulator will look at the duty of care—as said in the Statement—as a risk-based and proportionate approach. The big internet giants will be held to a different standard from the small start-ups.
Both noble Lords talked about the regulator. There is a possibility that an existing regulator could either take on this job or create the regulator which may be divested later. We are consulting on that, and would be interested in the views of noble Lords and other stakeholders. It is important to bear in mind that time is of the essence. We want to get on with this. We want to get it right—but we want to get a move on.
The noble Lord, Lord Clement-Jones, talked about some of the harms that are not just illegal. We absolutely agree. In some ways, the harms that are illegal are easy to deal with—they are illegal, and should be so offline as well as online—but things that are not specifically illegal, such as cyberbullying, can have a tremendous effect on people’s lives. We certainly take those into account. The internet companies will have to take a reasonable and balanced approach; they need to show that they are taking seriously harms that can really affect people’s lives, and that they are building their approach to them into the way they operate their companies. Terms and conditions should be met and abided by; there should be a proper complaints procedure, which we will demand be taken seriously, and there will be an appeals process.
The consultation actually started today. We have so far got eight responses. It will go on for three months, after which we will look at it. As I say, noble Lords are very welcome to contribute.
Finally, the noble Lord, Lord Clement-Jones, talked about a change of culture. I think the noble Lord, Lord Griffiths, implied the same thing. The point about this White Paper is that we are moving to a proactive system of regulation where we expect every company, be it large or small, to think in a proportionate way about the harms it could do and to take sensible measures not only to deal with them but to explain to the regulator what it is doing and to have transparent reporting. The regulator will be given powers to inquire of the internet companies what they are doing about these matters.
My Lords, I too welcome this White Paper. We have heard it heralded from the Front Bench week after week, and it is great to see it arrive. However, it deals with only part of the problem. That is, it is a paper about the private harms that may be done—for example, by cyberbullying, fraud or extremist material. All of those matter, but there is another set of harms: harms to public goods, democracy, culture and the standards of the media. The Digital, Culture, Media and Sport Committee in the other place recently had an interesting report on disinformation and fake news which discussed some of those harms—including those which I can loosely indicate by referring to the Cambridge Analytica scandal.
We are beginning to understand that there are people campaigning within democracies that our regulation cannot reach. The electoral commissioner cannot reach those harms. Is the proposal to reach those harms as well, or is that for another day? I fear that if we do not deal with those harms relatively soon, we will regret it. Political campaigning may be undertaken not only by legitimate, registered political parties and individuals, but also by non-citizens, other states, businesses and the security apparatuses of other states. I believe these public, online harms to democracy should be of the utmost concern to us, but they are little discussed in this White Paper.
My Lords, I agree that those are serious issues and need to be addressed. We have made it clear in the White Paper the harms that are in scope, but have also been very open about those that are not. We have said that we are addressing some of the really serious issues on the internet which the noble Baroness describes as private harms. We have said that we cannot deal with everything, but we are dealing with matters such as disinformation and potential assaults on democracy. We do not want to duplicate within one big White Paper, followed by legislation, all the harms connected to the internet. We have said that we are not dealing with competition law, intellectual property violation, fraud, data protection and so on, but I absolutely accept that they are very important issues. The Cabinet Office is due to report on them soon, and it is right that that department, which has responsibility for the constitution, should be dealing with it. We have not neglected those problems.
My Lords, as a former Digital Minister I came to the conclusion some time ago that we need some regulation to reduce online harm, rather in the spirit of the Health and Safety at Work etc. Act, which now has very wide support across the House. I welcome the White Paper. I had almost got to the point of tabling a Private Member’s Bill on duty of care, because time was passing.
My noble friend has kindly already answered my first question, which was about breadth. Like the noble Baroness, Lady O’Neill, I am very interested in some of these wider harms, such as fraud, which affects millions online every year. My second question is whether there will there be a business impact assessment on some of this. I would encourage that, as these normally have cross-party support—although perhaps not today.
My final question is on the penalties. I cannot find them on a quick read, but the Secretary of State was talking in quite red-blooded terms this morning about fines of 4% of global turnover, prosecution of directors, and so on. That seems quite over the top, especially if you have a very strong regulator. We need to make sure that we do not chill future digital growth in the UK as people in small businesses—which the Minister helpfully referenced—and large businesses may take too risk-averse an approach. We will need to debate that when the Bill comes to the House.
My noble friend has a long-standing interest in small and medium-sized businesses. The White Paper says categorically that the regulator will have a duty to promote innovation and to take account of small businesses. We expect it to be proportionate, which means, as I said, that large companies will be held to a different—although always reasonable—standard from that for small start-ups; for example, we expect that, as in financial services, the regulator will have a regulatory sandbox that small start-ups could work in.
As far as the penalties are concerned, we absolutely want to have the ability to hold the largest companies to account. That means the potential of serious penalties. My noble friend talked about 4% of global turnover. That would be a direct copy-over from the GDPR. We have not said that. We are consulting about some of the further, more serious penalties, such as holding individual directors to civil or criminal liability personally, but that is something that we would want to talk about. We would be interested in hearing my noble friend’s views on that. We want serious potential penalties but we want the regulator to be proportionate in their use.
My Lords, I add my voice to those of my friends, the right reverend Prelates who sit on these Benches, who have welcomed this White Paper as a first step. Many of the platforms that would fall under the proposed regulator are based overseas. I hope that the proposals set out in the White Paper will give sufficient power to any regulator to hold these and future international companies to account.
The right reverend Prelate is right that holding international companies to account is absolutely crucial, as I think I said before. There are limits to that, obviously, but some of the methods that we are consulting on—ultimately leading to closing the website down completely—are pretty serious, particularly for the large companies. We absolutely understand that. In addition, we want to continue to work with our international partners, such as the G7, the G20, and those countries that share our views on freedom of speech and on balancing that with controlling and dealing with the worst harms. We want a free and vibrant internet but we do not want the harms that go with it. I absolutely take his point, and we will listen to what people have to say about the correct means of holding international companies to account, but it is crucial that we are able to do that. I can tell noble Lords that we have now had 50 responses to the consultation.
My Lords, like most of your Lordships, I think, I welcome this White Paper, because it has taken us forward in a sensible and thought-through way. However, first, I am slightly confused in relation to the question posed by the noble Baroness about how seriously and where the Government are taking on board issues which are about the undermining of democracy. They are flagged up early in the White Paper, in paragraph 4, but then there is a vague section about leaving it to the regulator and having a code of conduct. That may be a valuable approach but should the Government not be taking action directly on such matters? For example, Sweden has produced a counterinfluence handbook designed specifically for these purposes. What are the Government’s intentions as far as that is concerned?
Secondly, the Minister said that time was of the essence so we are going through a three-month consultation process. Is the intention that there be legislation in the next parliamentary Session, whenever that may start? Thirdly and finally—I refer to my interests in the register on this—how are the Government planning to deal with adverts on the internet which are designed to be misleading? How will they deal with scammers who are on the internet?
My Lords, with regard to disinformation connected with democracy and those essential questions, the White Paper deals with disinformation generally. With regard to electoral reform and how elections can be affected by the use of the internet, as I said, the Cabinet Office is bringing out a report soon to deal with that. It is right that constitutional affairs are dealt with there.
On disinformation, we have listed in the White Paper some of the areas we expect the regulator to include, such as:
“Promoting diverse news content … Improving the transparency of political advertising”—
noble Lords can read it themselves; there are other things. That is how we are trying to do it across government. As I said, there are other areas that we deliberately do not cover in the White Paper, but that should not be taken to mean that work is not going on. However, I accept the noble Lord’s suggestion that it is important and needs to be done soon. I take that on board.
As far as time is concerned, we are having a consultation, as the noble Lord said, which will end on 1 July. Obviously, it is not possible for me to say today when legislation will come before the House. That is a decision for the Government and the Leaders of both Houses. Judging by the discussions we have had today, and the feeling I get from across the House, all noble Lords think that this is an important issue. The Government think that this is an important issue. We are aware that we have taken time over the consultation. As far as the Home Office and DCMS are concerned, we want to get on with it.
We have just announced a review of advertising that will report in due course.
My Lords, I too welcome the White Paper. I thank the Minister and the Secretary of State for being open to discussions during the process, and for indicating that there will be more discussions. I feel that more discussions are required because it is a little lacking in detail, and I share others’ concerns about the definition of harms. I was particularly upset to not see a little more work done on the everyday harms: the gaming, the gambling and the addictive loops that drive such unhealthy behaviours online. There are a lot of questions in the paper and I look forward to us all getting together to answer them—I hope quickly and soon. I really welcome the Minister’s words about the anxiety of the Government and both Houses to bring a Bill forward, because that is the litmus test of this White Paper: how quickly we get something on the books.
I feel encouraged by the noble Lord, Lord Griffiths, to mention that on Monday next week we have the launch of the final stage of the age-appropriate design code, which takes a safety-by-design approach. That is what I most welcome in the White Paper, in the Government’s attitude and in the work that we have in front of us: what we want to do is drive good behaviour. We want to drive corporate responsibility. We want to drive shareholders to take responsibility for those massive profits and to make sure that we do not allow the tech sector its exceptionality. It is a business like any other and it must do no harm. In relation to that I mention Will Perrin and Lorna Woods, who brought it forth and did so much work.
Finally, I am really grateful for what the Minister said about the international community. It is worth saying that these problems are in all parts of the world —we are not alone—and they wait and look at what we are doing. I congratulate the Government on acting first.
Obviously, there are details that need to be ironed out, and that is partly what the consultation is about. I expect there to be a lot of detail, which we will go over when a Bill finally comes to this House. In the past we have dealt with things like the Data Protection Act and have shown that we can do that well. The list in the White Paper of legal harms and everyday harms, as the noble Baroness calls them, is indicative. I completely agree with her that the White Paper is attempting to drive good behaviour. The difference it will make is that companies cannot now say, “It’s not my problem”. If we incorporate this safety by design, they will have to do that, because they will have a duty of care right from the word go. They cannot say, “It’s not my responsibility”, because we have given them the responsibility, and if they do not exercise it there will be serious consequences.
My Lords, does the Minister plan to watch the last ever episode of the hugely successful comedy “Fleabag”, by Phoebe Waller-Bridge, tonight? Does he agree that it is perfectly possible to have brilliant and base dramas like “Fleabag” while protecting our children and the most vulnerable, and that Ofcom and other regulators have delivered that objective, balancing freedom of speech and protection from harm with considerable success since 2003? Does he agree that if we can invest in and enhance existing regulators to deliver protections from online harm as soon as possible, that is exactly what we should do, rather than asking our children to patiently wait for protections tomorrow that they really deserve today?
I agree with the noble Baroness that the television regulator and other media regulators have done a good job and that they are a good example. However, I will not be watching that programme, because I have an enormous amount of work today. If she promises not to ask any questions about the statutory instrument tomorrow, I might have a bit more time. But seriously, that shows that the decisions we are asking regulators to make are not easy. We are not trying to censor the internet. We want a vibrant internet which allows discussion, debate and different points of view but which does not allow some of the worst harms, which are indescribably bad. We need to deal with those, and we want to make the areas which are regulated offline also regulated online, in a reasonable and proportionate way.
My Lords, we must not delude ourselves; despite everything the major internet giants and the social media platforms say about how they are trying to advance the cause of humankind and make things better for us, they are there to make profit—to make money. In the same way as when you are dealing with a chap and you grab him by a certain part of his anatomy, his mind follows, if you grab their money, their minds will follow. Anything we do about punishing must focus on the money side, because that will grab their attention.
When we talked about the international side of things some years ago, we were concerned about countries such as China and Russia, which immediately said, “Oh yes, this sort of control is a wonderful thing”, and we had to be careful to get ourselves unwound from that. Have we had any international discussions at all yet about what we are proposing in this White Paper?
I agree with the noble Lord about money, although it is not only about money; individual liability is also important. If senior executives of companies are held personally responsible, that has a significant effect, as do criminal charges against companies. However, those things are part of the consultation.
On Russia and China, and countries that do not share our views about the open internet, obviously we have to take that into account, which is why, for example, there is a lot of discussion about disinformation and how companies will be expected to look out for that and deal with it by using technology and in many other ways.
Lastly, I am not aware of the detail of the international discussions, but no other country has taken this approach. For example, we have talked about individual measures that different countries have taken: Australia has set up a new safety commissioner, who is like an ombudsman, but again, that is reactive rather than proactive, and Germany has set up a law which insists that companies must take down material, but again, that is reactive. We have talked to countries about individual bits of legislation, but no one anywhere has taken a holistic and proactive approach to internet regulation. We certainly expect that if this goes through, is a success and works well, other countries will be interested, and we will certainly be prepared to talk to them about it.
(7 years, 1 month ago)
Lords ChamberMy Lords, on behalf of my noble friend Lady Bonham-Carter and with her permission, I beg leave to ask the Question standing in her name on the Order Paper.
My Lords, the Government recognise many of the issues and new challenges facing our public service broadcasters, highlighted by the Ofcom chief executive in her speech on 28 November last year. The Government are committed to supporting the PSBs to ensure that they continue to meet audience needs in future and remain at the heart of our world-class TV industry. This may mean PSBs collaborating to compete and forming new partnerships to achieve greater reach and impact. The BritBox proposal recently announced by the BBC and ITV is an example of this, and we look forward to seeing more detail on this service as it develops.
I thank the Minister for his reply, but does he agree that in this fast-changing world—with US-based on-demand video streaming services such as Netflix, Amazon and now Apple increasingly penetrating the UK market—we need an agile regulatory regime that does not act as a brake on UK innovation? Netflix updates its platform once a week, yet it could take up to eight months for Ofcom to approve very modest changes to the BBC’s iPlayer. Should we not find a quicker way to approve BBC initiatives that benefit UK audiences and new proposals—such as the joint venture proposed by ITV and the BBC for BritBox—that could provide additional investment for new British content?
My Lords, I agree with the noble Lord that we should have nimble and agile PSBs and therefore a regulatory system that is capable of dealing with that. The analogy he draws is not quite correct. Netflix can change its platform overnight because it has to consider only Netflix, whereas Ofcom has to consider the whole regulatory landscape. It is therefore important that it takes into account what effect it has if the BBC changes something such as the iPlayer. I take the point he makes about being nimble and agile and moving with the times. The chief executive of Ofcom made that point exactly when she said that it needed to be,
“a forward-looking regulator that supports the future success of UK TV, firmly rooted in the online world”.
My Lords, collaboration obviously brings opportunities, but will my noble friend comment on the importance of ensuring, and indeed what is being done to ensure, that PSBs carry on making programmes that the UK viewer wants to watch—as opposed, perhaps, to what the American viewer wants to watch?
My noble friend is absolutely right. This is one problem with US subscription services. They spend a huge amount on content. Netflix spent £4.6 billion on content in 2017 and Amazon spent £3.4 billion, but only £150 million of that was UK-made TV, whereas the public service broadcasters spent £2.6 billion on UK content.
My Lords, I welcome the Minister’s replies to questions thus far put, but in the speech that occasioned the Question the Ofcom commissioner talked about competition and collaboration between the public service broadcasters and the great platforms that we are talking about—the FANGs. In other words, this is not just about competition between public service broadcasters and these various bodies; collaboration needs to happen between them. She points to certain instances such as “King Lear” and “Dracula” that are evidence of such collaboration already taking place.
I must not outlast my welcome, but I have one tiny thing to finish. Apart from BritBox—this thing that is coming between ITV and the BBC—I have recently been made aware of other boxes that are the result of piracy and people taking the market away from all the bodies that we have thus far discussed. What kind of eye are we keeping on such activities in this ever-emerging field?
The noble Lord is right that there has already been a lot of collaboration. Collaboration exists between Netflix and other subscription video on demand services and the public service broadcasters. That will continue and is being encouraged. Illegal boxes are illegal. They will be prosecuted within the law because they take away the benefits that public service broadcasting brings to ordinary citizens and consumers in this country.
My Lords, one protection for public service broadcasters in the 2003 Act was prominence in the listings, yet now both the FANGs that have been described and the manufacturers are calculatingly getting around the listings to shunt public service broadcasting into the sidings. It will need from the Government and the regulator more than passive observation. Active action will be needed if the PSBs are to be protected.
I agree with that. That is why we promised to legislate when Ofcom gives us its recommendations for the online prominence regime. If it needs legislation, the Secretary of State says that we will do that.
My Lords, does the Minister recall that Ofcom found that RT had breached the regulations seven times? Is he concerned that the appeal by RT is taking a very long time? Meanwhile, it is continuing to pump out Putin’s propaganda all over the United Kingdom, with polemic programmes fronted by people such as George Galloway and Alex Salmond.
One difference between this country and Russia is that there is a rule of law. The legal process is being followed, which includes regulation that Parliament has given to Ofcom, independent of government. That will be followed, and I trust that something useful will happen from it.
My Lords, will BritBox be available to British holidaymakers in Spain, France and so on, and to British expats who are resident there? I ask because I was approached on holiday in Spain some years ago by a local provider of British television who wanted to negotiate a legitimate fee-paying service with freeview suppliers, including the BBC and ITV. But when he approached the heads of the BBC and ITV, they were not interested. That does not seem sensible.
The difference with BritBox is that it is a commercial service and therefore that it will be in its interest to get as many people to pay as possible. It already exists in America. I cannot answer precisely on whether it will be available in Europe, but there will be different motivations for the BBC and ITV, as this is a commercial service and they will want as many subscribers as they can get.
(7 years, 1 month ago)
Lords ChamberTo ask Her Majesty’s Government what assessment they have made of the wider implications of the decisions by the National Portrait Gallery and Tate to forgo the intended donations from the Sackler Trust.
My Lords, the DCMS-sponsored museums operate independently, at arm’s length from government. Therefore, decisions on philanthropic giving and other donations are a matter for the trustees of the respective institutions. Individual sponsored museums and galleries operate their own procedures relating to propriety and ethics, fundraising and charitable objectives.
My Lords, first, looking forward, does the Minister not recognise that there needs to be some manner of formal public vetting of donors to our national museums and other institutions in the light of growing public awareness about where the money comes from, particularly with regard to sizeable donations? Secondly, does he not feel that it is high time that government reaffirmed a commitment to the proper public funding of our museums, so that private donations are the icing on the cake rather than something on which museums are now clearly over- dependent?
My Lords, with regard to the second question, the Government do support museums. Public funding amounts to about a third of all museum funding, and that is very important. One of the strengths of the museum and gallery sector in this country is that it has a diversified funding stream. The Mendoza review found that the amount of public funding that museums and galleries received over a 10-year period was roughly consonant. I do not think that public vetting of donors is a good idea. I do not think that the Government should be involved in assessing the rightness or wrongness of donors and whether they are suitable. It is very important that public institutions have their own trustees who look at these things, and many of them—the large ones, especially—have ethics committees to do just that.
My Lords, although due diligence is indeed necessary, does the Minister agree that deep gratitude is owed to the philanthropists who support our cultural institutions? Does he also agree that, if fastidiousness is pursued to the ultimate, many of our cultural organisations will not be able to do the very valuable work that they do? Does he agree that, if the noble Earl’s severe audit had been applied to the Medici, the Renaissance would not have occurred?
I do not think that that was the only reason for the Renaissance, but I take the noble Lord’s point. It is worth putting on record that this country has been extremely well served by philanthropists, including with respect to our great museums. I remind noble Lords that a quarter of the most visited museums in the world are in this country—and four of the top 10—at least partially because of the philanthropic gifts that the noble Lord mentioned. I am happy to put that on record.
My Lords, does the Minister recognise that it is easier for national museums to attract these large philanthropic donors than for local and regional museums? We are well aware now that a number of local and regional museums endowed 150 or 200 years ago are now in severe difficulties as a result of cuts in government funding to local authorities. Is the DCMS actively concerned about the plight of some of our town and city museums around the country?
As I have said a couple of times in the last two or three weeks, the museum sector is not affected by local authority cuts, to the extent that museums have found other methods of funding themselves. I think we should nail this one. The Mendoza report said that the funding for museums across the whole sector had been broadly flat. I take the noble Lord’s point that it is easier for a large national portfolio organisation to attract large philanthropic donations. That is not surprising, but it is exactly why Arts Council England, which we support, has made a big effort to spread its funding outside London. Last year, 70% of Arts Council England funding was awarded outside London.
Does my noble friend the Minister know of any plans to review the Nobel Peace Prize, which as we all know is financed by the sale of munitions and explosives?
As my noble friend knows, DCMS’s portfolio has grown dramatically in the last three years—but it does not yet include the Noble Peace Prize.
My Lords, the drug for which the Sackler family have, quite rightly, been pursued has created enormous damage in America and elsewhere. On the face of it, they knew all about what they were doing, which is a great tragedy. But I am not quite clear—perhaps the Minister can enlighten us—whether it has been proven beyond doubt in a court of law that they did know what they were doing. The family themselves are denying it.
My Lords, I believe that they have made an out-of-court settlement in one state in the US but that the case continues in many other states. It would not be appropriate for me to talk about a legal case that is ongoing.
(7 years, 1 month ago)
Lords ChamberTo ask Her Majesty's Government what steps they are taking to ensure that the museum sector is able to support the proposed Festival of Great Britain and Northern Ireland in 2022.
My Lords, the festival of Great Britain and Northern Ireland is an exciting opportunity to celebrate creativity and innovation across the UK in 2022. The festival is still in the early stages of planning. However, we expect our excellent and vibrant museum sector to play an important role.
The Minister kept his face straight there. I thank him for that Answer, but does he agree that there are many important collections up and down the country owned by local councils, whose funding has been decimated and which are now being forced to make impossible choices, in some cases leading to the disposal of those collections? Hertfordshire is recommending 90% disposal. The collections are based on local towns and cities; they are regional assets and parts of the town and place. We cannot lose them. The mark of a civilised society is how we treat our citizens. We have not been doing that very well for the past four years. Does the Minister agree that we should protect the history and heritage of this country? Once it is gone, we cannot get it back.
My Lords, I definitely agree with the noble Lord that we should protect the heritage of this country. He also mentioned impossible choices. The Mendoza review showed that the museums and galleries sector is vibrant and that over the past 10 years—the 10 years of the review period—public funding to museums across the country was broadly flat. Some individual local authority museums have particular problems and each case is unique, but Arts Council England is helping them, and by and large most museums are in good shape. Hertfordshire has agreed that any money raised by purchases will be invested in the remaining collection in the first instance, including in the conservation and potential move of the nationally significant sculptures that it possesses. It has fully considered the Museum Association’s code of ethics.
My Lords, recent history shows that these large-scale national events work best when they are led by visionaries, are connected with communities, are delivered by independent bodies, and—with great respect—politicians stay clear. Let us contrast the Millennium Dome with the astounding success of the London 2012 Festival, Hull City of Culture or the 14-18 NOW commemoration. Who has been appointed to key leadership roles for this festival? What delivery mechanisms will be put in place to balance accountability to the funding body with genuine curatorial freedom?
I agree with the noble Baroness that it is better if Ministers stay out of it. That is why the intention is to have a commissioning body that is independent of government. It will have £120 million of extra money to spend, but nobody has been appointed to it yet.
My Lords, will my noble friend include the world of horticulture, given our magnificent gardens and parks and the world-class flower shows we have each year?
My Lords, while I have great sympathy with my noble friend, I have just said that the delivery body will be independent of Ministers. However, I am sure it will take note of what my noble friend said.
My Lords, I grant that there must be this arm’s-length relationship between the organisation of the festival and the Government. However, when the body that oversees the festival is set up, can we find a way of ensuring that it is reminded that this is neither 1851 nor 1951 and that Britain is a much more diverse country now than it was then, so that we can celebrate diversity in the course of this festival? If we are looking for someone to lead and spearhead those who organise this festival, as the noble Baroness said, may I recommend someone who I know will be free from the summer and who has proven organisational ability and a great inspirational character, namely Mr Warren Gatland?
It is not a sporting festival. I completely agree with the noble Lord’s previous point about diversity. Arts Council England is paying particular attention to that. He will have seen that the annual report mentioned diversity in the arts and culture sector. Equality, Diversity and the Creative Case was published in February this year.
My Lords, why is the title of this proposed festival as it is? In 1951 we had a Festival of Britain. We are now talking about a festival of Great Britain and Northern Ireland. Surely it would be more appropriate to have a festival of the United Kingdom.
I do not know why that title was selected but it seems to explain exactly what the festival is all about.
My Lords, is this new festival an opportunity to establish a museum of Brexit, where the record of this Government can be preserved for future generations? Would not the advantage be that there is already a perfect location in the Chamber of Horrors?
I imagine that the noble Lord wants it to be publicly funded, but I do not think that that is necessarily what the public want.
Does my noble friend agree that local authorities that disperse or sell collections, or propose to close galleries, are in fact repudiating the past and those who have been kind enough and benevolent enough to give? Does he agree that it is something that should on all occasions be avoided?
No, my Lords, I do not agree. Sometimes museums have to do what the Mendoza review suggested—that is, to have a dynamic collections policy, which in some cases means getting rid of some pieces which are in storage and are not being preserved well because they are not in ideal conditions, and using the money raised to preserve the best items in their collection and to buy new items which might interest a younger audience.
Will the festival take place before or after the general election that is due in 2022?
The plans have not been made but I believe that the festival will take place across the whole year, so it will happen either side of the general election, if it takes place in 2022. Many other interesting events will be taking place, not least Her Majesty’s Platinum Jubilee, the 100th anniversary of the BBC and the 75th anniversary of the Edinburgh Festival Fringe.
(7 years, 1 month ago)
Lords ChamberTo ask Her Majesty’s Government what consideration they have given to the standards and certifications required for the algorithms used in decision-taking by public authorities and agencies.
My Lords, last year the Government published the Data Ethics Framework, which sets out clear principles and standards for how data is used in the public sector—an important tool guiding the ethical use of algorithms and AI technologies. The Government have also recently set up the Centre for Data Ethics and Innovation, which will provide independent, expert advice on the governance of data and AI technology. The centre’s first two projects will study the use of data in shaping people’s online experiences and the potential for bias in decisions made using algorithms. This work and the centre’s future work will play a leading role in ensuring transparency and accountability in the ethical use and design of algorithms.
My Lords, some 53 local authorities and about a quarter of police authorities are now using algorithms for prediction, risk assessment and assistance in decision-making. The Centre for Data Ethics and Innovation, for all its virtues, is not a regulator. The Data Ethics Framework does not cover all aspects of algorithms. As the Minister will know, it was quite difficult finding a Minister to respond to this Question. Is it not high time that we appointed a Minister—as recommended by the Commons Science and Technology Committee—who is responsible for making sure that standards are set for algorithm use in local authorities and the public sector and that those standards enforce certain principles such as transparency, fairness, audit and explainability and set up a kitemark so that our citizens are protected?
My Lords, there was no difficulty in finding a Minister in this House: answering the noble Lord’s very sensible Question was pinned on me at a very early stage. The point about the Centre for Data Ethics and Innovation, which will publish its interim report on algorithms in the summer—relatively soon—is that it will look across the whole area and highlight what should be done in regulation terms. It will be one of the things that we expect the centre to look at, so the genuine concerns raised by the noble Lord can be considered at by this forward-looking body.
Would my noble friend explain what an algorithm is? Should I be concerned about it?
My Lords, I am not an expert, but I am sure that the noble Lord can go back to his school days and remember from his study of Greek that Euclid was producing algorithms in 300 BC —he will remember that this was for finding the greatest common divisor of two numbers. Essentially, an algorithm is a set of rules that precisely defines a sequence of operations. Today, they are used mainly by computers for calculations, machine learning and artificial intelligence.
My Lords, clearly, I must voice the general opinion expressed in other ways in appreciation of the Minister’s reply to a very pernickety noble friend of his, who is sitting on the Bench behind him. We have heard reports of information that will come from the data ethics people in the summer, and we have a White Paper on online harms coming very soon and then a period of consultation. I always seem to be stuck at the Dispatch Box acknowledging that the answer to the question I really want to ask will come in months’ or perhaps years’ time. The noble Lord who put the question is quite right: things are happening in the field of technology now, with all those local councils and police forces using algorithms to forecast possible courses of action and take policy decisions in light of what they think will happen. We are told that consultative experiences are about to happen, but is it “when” or “if”? It would be good if the Minister could somehow bypass or short-circuit the labyrinthine things that are happening elsewhere and give us some reassurance that certification for things which are already happening in the field and shaping our future can be looked at critically.
It is not completely fair to say that nothing has happened. In areas where personal data is used, for example, that has to be used lawfully under the aegis of the Data Protection Act. The Information Commissioner recently said that she was minded to issue guidelines on the use of data in respect of children. The Information Commissioner is a powerful regulator who is looking at the use of personal data. We also have the Digital Economy Act, and we have set up the Data Ethics Framework, which allows public bodies to use the data which informs algorithms in a way that is principled and transparent. Work is going on, but I take the noble Lord’s point that it has to be looked at fairly urgently.
My Lords, when the Chancellor asks the Competition and Markets Authority to scrutinise the transparency of Google and Facebook, are the Government confident that they are applying the same rules of transparency to public services in the UK? Is not waiting for an interim report a little bit too late, when the HART system used by Durham Police to predict reoffending, for example, is already well under way? Does the Minister accept that failure to properly scrutinise these kinds of algorithms risks the racial bias revealed by the investigation into the Northpointe system in Florida?
I understand that there are issues about facial recognition systems, which are often basically inaccurate. The essential point is that biometric data is classified as a special category of data under the Data Protection Act and the police and anyone else who uses it has to do so within the law.
(7 years, 1 month ago)
Lords ChamberThat the draft Regulations laid before the House on 4 February be approved.
Relevant document: 17th Report from the Secondary Legislation Scrutiny Committee (Sub-Committee B)
My Lords, I provided a brief outline of the Government’s proposals in my answers to the Urgent Question in the House on 7 February. Since then, these regulations have been agreed in the other place. I am aware that the Secondary Legislation Scrutiny Committee reported on this instrument on 21 February. It raised the impacts of inadvertent roaming, the loss of surcharge-free roaming and one-sided regulation as areas of interest, all of which I will respond to in my speech. I am also aware that the noble Lord opposite intends to move an amendment to this instrument, and I will comment on that when I have heard his arguments and those of other noble Lords.
We have been clear about the proposed changes to the law on mobile roaming since first publishing a technical notice on 13 September last year. That notice, subsequently updated, provides clear information to consumers, businesses and mobile operators on what the UK’s exit from the EU means for mobile roaming law. It also outlined what this instrument aims to do.
As I set out in this House on 7 February, within the constraints of leaving the EU, this instrument delivers the best possible outcome for all mobile users across the UK in the event of no deal. Mobile roaming is a service enabling customers to use their mobile devices to make calls, send texts and, increasingly, use data services outside the UK. Roaming offers are underpinned by commercial agreements between UK operators and operators in other countries, allowing British customers to use overseas networks at an agreed price. In the European Union and the EEA, the roaming regulation sets that agreed price. Only by limiting these wholesale rates can operators guarantee surcharge-free roaming to their customers. Obviously, the UK cannot impose limits on the wholesale rates charged by European operators once we leave the EU: only a central authority with power over all operators can do that. Despite that, the Government have examined all possible options to continue surcharge-free roaming in the event of leaving the EU without a deal.
We considered legislation to require that UK mobile operators continue to provide customers with surcharge-free roaming after exit, but if European mobile operators decide to start charging British mobile companies higher wholesale prices, which the UK has no authority to prevent, the costs of having to absorb the extra charges without harmonised wholesale charges may lead to roaming becoming unaffordable for many operators. This would lead to one of two outcomes. Either roaming services would be removed from some packages used by customers, or mobile services as a whole would become more expensive to compensate for the increased costs. In effect, consumers who do not travel would have to subsidise those who do. Neither of those outcomes is fair for consumers. We therefore concluded that it would not be feasible to guarantee surcharge-free roaming in the event of a no-deal exit from the EU.
However, leaving without a deal would not prevent UK mobile operators making and honouring commercial arrangements with mobile operators in the EU and beyond to deliver the services their customers expect, including roaming arrangements. The availability and pricing of mobile roaming in the EU in a no-deal exit would be a commercial question for the mobile operators. I am pleased to repeat that the main mobile operators—Three, EE, O2 and Vodafone, which cover more than 85% of mobile subscribers—have already said they have no current plans to change their approach to mobile roaming after the UK leaves the EU. The Government and, I am sure, the whole House welcome those statements. We want to reassure consumers further by giving them the best possible protection in the event of leaving the EU with no deal. We are doing that by retaining those protections not dependent on our membership of the single market.
We are protecting consumers by giving them control of their bills. The Government are legislating to make sure that the requirement on mobile operators to apply a financial limit on mobile data usage while abroad is retained in UK law. The limit would be set at £45 per monthly billing period, which is equivalent to the limit currently in place expressed in euros. After reaching this limit, customers are not able to consume more data unless they make an active choice to continue. This will apply worldwide, not just in the EU and the EEA.
We are also protecting consumers by letting them keep track of their data use. That is why this statutory instrument retains existing measures to ensure that customers receive alerts at 80% and 100% of data usage. Again, this will benefit customers travelling anywhere in the world.
Thirdly, we are protecting consumers in Northern Ireland. The EU roaming regulations require operators to take reasonable steps to protect customers from paying roaming charges for inadvertently accessed roaming services. This may include providing special tariffs, apps and easily accessible information so that customers can avoid incurring charges. We will be keeping obligations on mobile companies to help customers avoid paying charges for inadvertently accessed roaming services.
Retaining protection measures not linked to membership of the single market means clarity and certainty for consumers and businesses. These measures make sure that mobile users are able to manage their spending and data usage. They are working well for consumers at present, they can work well after the UK leaves the EU, and this instrument therefore retains these provisions. The retained provisions will also continue to be enforceable by the regulator, Ofcom, after we leave the EU. The Government are committed to ensuring that the law on mobile roaming will continue to function after we leave the EU. These regulations will help to do this and I commend them to the House. I beg to move.
Amendment to the Motion
My Lords, I am very grateful to the Minister for introducing this SI and for his very clear explanation of the issues that were raised by the Secondary Legislation Scrutiny Committee, to which I may want to return. The department has had a good reputation in recent years for steering through some of the most complicated issues affecting modern society, concerning the internet, communications and related issues, with some skill. It is good that it is planning and thinking through some of the issues that have engaged this House, particularly in recent legislation concerning such issues as data protection and internet safety. We look forward to further work on that, with a White Paper coming soon. I never know what “soon” means, but the Minister is nodding so it will presumably be before Christmas.
Variations on a theme are always interesting. However, I think that in recent weeks the department has not covered itself in glory. I thought that the decision on portability was wrong. Having seen the negotiations about that I know that there is considerable consumer interest in being able to take content that one has paid for on holiday and to use it in other territories. To find that being taken away after such a short period of time is going to be a disaster. I think that this issue about roaming is also going to be a problem for the Government when people realise what has happened and what decisions have been taken. I mention this because I want to go a little further into some of the background, although I know there has been some change and I hope that the Minister will flesh that out when he comes to respond.
We had a big discussion about roaming. I like this word “roaming”. It brings visions of going with one’s beloved at the end of the day with the sunset and enjoying whatever one does in those circumstances. Of course, it is not true when you cannot get the mobile signal that will allow you to communicate with your beloved these days. You cannot get it in London, let alone in the far reaches and romantic parts of the country. I do not know why I said that, but it gets us into a broader area of discussion and debate.
My Lords, we use strange language in your Lordships’ House: we do not say “no”, we say “not content”; we “adjourn at leisure” and we have “Motions of regret”. On this occasion regret is the appropriate term because I suspect that if this statutory instrument is introduced, large numbers of UK citizens who wish to travel in EU 27 countries will very much regret the loss of the benefits from the EU’s roaming regulation 531/2012 and the subsequent amendments.
No longer when we go to those 27 countries will we be able to “roam like at home” with guaranteed surcharge-free roaming. No longer, as we heard from the Minister, will UK mobile operators be protected by the regulations on what the mobile operators in the EU 27 countries—and the EEA countries of Iceland, Liechtenstein and Norway—can charge our operators for providing roaming services. There will be, as one website put it, a “wild west” where roaming charges are determined by commercial reasons and the relationships that exist between providers, which may lead to various preferential rates.
I therefore regret that we will return to a myriad of prices depending on which country we choose to visit, which supplier we use and which tariff or bundle we have. That said, I put on record that I welcome the decision by the Government, covered in this SI, to replicate the €50 financial limit. I note that the Government have translated that to £45, which is actually a worse pound-to-euro exchange rate than currently exists—the implication is that if we have a no-deal Brexit the situation will get worse, which I am pretty confident it will.
The noble Lord will find that the pound will fall, which of course benefits foreign tourism.
I do not for a minute deny that there are some benefits, but overall it is certainly not good news. I was praising the Government; let me continue, because I also welcome that within this SI mobile operators will be required to give the alert to users when 80% and then 100% of their data allocation has been used.
There are some pretty obvious questions for the Minister. As he knows only too well, having referred to it himself, the Secondary Legislation Scrutiny Committee has posed a number of questions. There is one in particular about which it would be helpful to hear what the Minister has to say:
“The House may wish to invite the Minister to explain why the possible effects of removing the EU guarantee of surcharge-free roaming were not evaluated, and press for further information on the likely impact on individual and business users”.
I hereby ask him, and hope that he will respond. I would also like to know what efforts the Government have made to broker some kind of deal between the UK mobile phone operators and the relatively small number of operators in the EU 27 countries. It would surely be disappointing if we were to hear that absolutely no efforts had been made.
I know that the Minister wearies whenever I raise BEREC—the Body of European Regulators for Electronic Communications—in your Lordships’ House. Indeed, he is already yawning. He knows that this body, on which Ofcom—our own regulator—sits, played an absolutely vital role in bringing forward these welcome EU mobile roaming regulations. Even if we leave the EU and Ofcom is no longer a voting member, I am sure the Minister will accept that BEREC will be absolutely fundamental in determining any future changes to mobile roaming regulations, and that those changes will have a significant impact on us and on people in this country who wish to travel to the EU 27 countries.
Clearly, we should therefore be seeking to ensure the best possible relationship between Ofcom and BEREC in the future. As the Minister knows, that is the Government’s position. Indeed, on 7 January in the other place the Digital Minister said that,
“the Government recognise that Ofcom would benefit from the continued exchange of best practice with other regulators, and from the exchange of information about telecoms matters more generally”.—[Official Report, Commons, First Designated Legislation Committee, 7/1/19; col. 6.]
In the light of that, what steps have the Government taken in conjunction with Ofcom since I last raised this issue with the Minister to seek to sort out what the relationship is going to be following Brexit? I hope we will not get the answer that nothing has been done.
The Minister referred to the technical note that was issued on 13 September last year and which was updated subsequently, in which it says, interestingly and perhaps rather overoptimistically:
“In the likely event of a deal, surcharge-free roaming would continue to be guaranteed during the Implementation Period”.
However, it goes on to say—the Minister has referred to this already—that in the event of no deal:
“Some mobile operators (3, EE, O2 and Vodafone—which cover over 85% of mobile subscribers) have already said they have no current plans to change their approach to mobile roaming after the UK leaves the EU”.
Can the Minister explain exactly what “approach” means in this context?
I note a number of recent advertisements. For example, Three put out an advertisement on Tuesday saying:
“Remain roaming even if the law changes. We’ll let you Go Roam at no extra cost in Europe, just the same”.
Does that mean that Three has already done a contractual deal with the EU 27 mobile operators and knows what prices it will be charged? If Three can do it, why have the Government not worked with all the other operators to secure certainty for them? Can the Minister explain what EE meant when it told the BBC only a few days ago:
“We are working closely with government on this”?
Can he inform us what work is being done by the Government with EE and what benefit that will bring to British customers?
We note another issue raised by the Secondary Legislation Scrutiny Committee. It drew our attention to the Explanatory Memorandum, which says:
“Mobile operators noted that absent a cap on the charges EU operators can apply to UK operators (as currently regulated by the EU), any increases in costs would likely be passed on to customers”.
It goes on to point out that the effects of all these changes could mean that,
“roaming services could be removed altogether from some customers”.
Can the Minister tell us what estimate the Government have made of that possibility that roaming might disappear altogether? It is certainly not covered in the impact assessment.
The technical note to which I have referred also advises UK citizens visiting EU 27 countries post Brexit to,
“be aware that Ofcom rules allow cancellation of your contract free-of-charge if your operator makes certain price increases”.
I gave the Minister advance notice that I would raise this matter, so I hope that he will be able to help us by saying what “certain price increases” enable us to cancel contracts and switch to another provider free of charge. The technical note cross-references Ofcom’s Guidance under General Condition C1—contract requirements. I confess that I simply could not understand a word of that document and what it means, so I went to other sources, and in particular to the Which? website, which was infinitely more helpful. That says:
“Rules set by the regulator Ofcom mean that customers can leave mobile, landline or broadband contracts penalty-free if a provider ups prices mid-contract if the rise is of ‘material detriment’, for example a rise that’s bigger than the RPI rate”.
Is Which? correct in defining material detriment as a rise bigger than the RPI rate? More importantly, I—and I am sure the House—would like to know whether that applies to a rise in mobile roaming rates while abroad. After all, that is a bolt-on to the contract that we all have with our providers, not the main contract. So the question is: if the main contract conditions for calls, texts and the use of mobile data remain the same but there is a significant increase in the cost of mobile roaming when in the EU, does the material detriment rule apply in those circumstances so we can switch contract and get a better deal with another supplier?
I look forward to the Minister’s response. While I was looking at the Which? website for help with some of these definitions, I noticed the words of Alex Neill of Which?, who said:
“Two-thirds of people think free roaming is important when travelling in Europe, so any return to sky-high charges for using mobile phones abroad would be a bitter blow for millions of consumers”.
That is why we should regret this SI if it ever has to come into force.
My Lords, I am slightly surprised that I am on my feet already. I thank noble Lords for their contributions. I will try to ask their specific questions before coming on to the point in the amendment to the Motion.
The noble Lord, Lord Foster, made a general point about “regret” being the correct word in these circumstances. Of course it is obvious that “roam like at home” in the EU 27, which has been with us for 18 months, is a good thing for consumers, and I think that many of us who have been abroad in the EU 27 or possibly even the EEA countries have benefited from that. In fact, we have had that not just in the last 18 months; wholesale charges have been capped to some extent for nearly 10 years. Therefore, I agree that there are detriments. However, it is true that consumers are used to dealing with the absence of “roam like at home” in every other country in the world, and there are now many ways by which one can alleviate that, such as the increased use of wi-fi and apps that allow you to communicate over the internet—and of course the ultimate sanction is to switch roaming off. However, I accept that it is a useful thing.
The noble Lord, Lord Stevenson, in speaking to his amendment to the Motion went a bit wide of the issue, as is his wont, but it was interesting nevertheless. He talked about roaming in the UK, which is a domestic issue, not the question of roaming when abroad. It is true that in previous debates—I remember debates with both noble Lords on the subject of domestic roaming—we have said that we were not in favour of it because it prevented investment and stopped competition, and it is true that in most countries roaming at home is not an accepted practice. However, we want to have high-quality mobile connectivity where people live, work and travel in this country, we have committed to extending geographic mobile coverage to 95% of the UK by 2022, and we are looking at ways to achieve that target.
Particularly in rural areas, it is possible to allow customers to be switched on to a network service if their provider has none. I can confirm to the noble Lord that the new statement of strategic priorities for Ofcom, which is our suggestions for what it should consider, has recommended that it further examine the costs and benefits of domestic roaming and to retain the option of requiring operators to introduce rural roaming.
On that point, the Minister said that the operators have no plans to introduce charges. In fact, the government document I referred to said that they had no plans to change their approach. Can he guarantee that he has confirmation from the big four that they have no plans to introduce mobile roaming charges following a no-deal Brexit?
We have had discussions with operators, and it is correct that they have said that they have no plans to do that after Brexit. They have not said that if they are charged increased charges by foreign operators, they will absorb all the costs ad infinitum, for the rest of time, irrespective of what they are. That is not an unreasonable position. The point is that since roaming as if at home has been introduced, consumer requirements have changed, what consumers want has changed, the methods and technology has changed and consumer data usage has changed. For example, I think there is four times as much data being consumed as phone calls. It is very difficult to compare the situation 10 years ago, before any caps came in, to what will happen now.
However, in this country, there is competition between operators, which does not exist in all European countries, so the competitive element is very much at the forefront of consumers’ minds, but we are not requiring operators to accept a differential status, a one-sided regulation. I shall come to that later. When the Regulatory Policy Committee considered the impact assessment, it said that it was satisfied that any impact on price changes will not be a direct result of this SI.
The noble Lord, Lord Foster, asked who we have consulted. We have consulted the big four operators O2, Vodafone, EE and Three, the mobile virtual network operators Sky, Virgin Media and Lebara, trade bodies Mobile UK, the Broadband Stakeholder Group and many consumer groups. He also asked what were the views of the mobile network operators. They expressed similar concerns about this scenario. Of course they were concerned about not being party to the EU roaming regulation, but that is a function of leaving the single market. They did not believe that the regulation mandating surcharge-free roaming could and should endure, for the reasons I mentioned, but I confirm that they said that, because of customer demand, they have no current plans to reintroduce roaming surcharges. That is not an unlimited guarantee forever, as I think I said.
As for BEREC, I agree entirely with both my honourable friend in the other place and the noble Lord, Lord Foster, that our relationship with the European regulator has been beneficial not only to us but to BEREC. We are one of the leading regulators in the EU. Of course, if there is an agreement and an implementation period, the Government will seek arrangements with the EU or BEREC and, if there is no deal, it will be desirable for the Government to seek participation in BEREC. We have agreed in government—not just in DCMS but more widely—that that is beneficial. We will therefore continue making overtures to BEREC to try to have an arrangement that will involve not full membership but, if you like, associate membership where we can contribute our views.
I turn to the amendment to the Motion, which implies that we should not have done what we said we would and capped roaming charges. I explained in my opening speech why the UK cannot retain surcharge-free roaming in law in the event of no deal. The instrument recognises this by correcting deficiencies in retained EU law and removing rules on wholesale and retail charges that are simply unworkable if we leave the EU without a deal.
The noble Lord, Lord Stevenson, prayed in aid the recommendations made by consumer bodies. As I said, we have had a number of conversations with them and provided detail of those interactions to the Secondary Legislation Scrutiny Committee in advance of its report. I mentioned that it noted the benefits of surcharge-free roaming, but the fact is that when the UK is outside the single market, we will not be able to control the charges levied on UK mobile operators by their European counterparts, because this Parliament has no authority over them. The consumer organisations recognise that. For example, Which? stated on its website on 7 February 2019:
“In order to keep ‘roam like at home’ going, it is likely a similar mutual cap”—
by which it means on wholesale prices—
“would have to be agreed for it to be cost effective for mobile operators”.
Let us be clear on the implications of the noble Lord’s amendment to make provisions to retain surcharge-free roaming. The policy would explicitly put British companies at a disadvantage, compared with foreign competitors, by capping their retail charges but allowing EU operators the freedom to charge them whatever wholesale rate they like. It would put roaming at risk for some operators, thus removing competition. It could therefore force British network operators to increase their overall prices to recoup the foreign charges, so the policy could increase consumers’ costs.
However, it is worse than that. It would mean that people who choose to remain in this country are subsidising those travelling to Europe. The policy would increase the risk of legal uncertainty. Lastly, it would penalise heavily smaller mobile virtual network operators, because they use the physical networks of the main operators and therefore must accept the increased costs without a corresponding network usage to offer EU operators in return. To sum up, the policy could increase costs, have a negative impact on consumers and increase the legal risks around future roaming policy.
Which? suggests that the UK should seek to include mobile roaming in a deal with the EU and in trade deals with other countries. As government Ministers first set out in Answers to Written Questions last June, mobile roaming could form part of any trade negotiation we have with other countries after we leave the European Union, and the Government are exploring all options. Any arrangements on mobile roaming would be subject to negotiations. In the meantime, as I said before, there is no reason to prevent commercial negotiations between UK and EU operators.
For reasons noble Lords will understand, it is too early to detail exactly the future arrangement with our European partners. In the event of a no-deal exit, the amendments in the SI are essential. They will ensure legal clarity for consumers and businesses, retain all operable parts of current roaming law and protect consumers in the event of a no-deal exit. Meanwhile, I repeat that the largest four operators have no current plans to reintroduce charges, so on exit day and thereafter there will be no change.
I hope therefore that we can all agree that it is in the clear interests of British consumers and businesses that this SI is in place in the event of a no-deal outcome. In the light of my remarks, I hope that the noble Lord will feel able to withdraw his amendment and I hope that these regulations will be approved.
I am grateful to the Minister for a full and wide-ranging debate. I am also grateful to the noble Lord, Lord Foster, for adding to my comments on the amendment so that we could debate and discuss it.
I am left with two thoughts. First, this Government have not been slow to interfere in a market where they felt that the competitive environment was not as perfect as it could be; I am thinking of the price cap brought in for domestic energy, which was accompanied by a commitment to look more widely at how prices are set in the market. That is not terribly different from mobile operators relying, as they do, on those who generate and those who sell. The two sides of the energy equation have analogues in what we are talking about here in mobile telephony. I take the general point that, after consideration, the Government decided that this was probably not the best decision to take, but I wonder exactly how they have balanced the interests of operators—both small and large—against those of consumers. I wonder whether we have missed an issue there. The consumer groups the Minister mentioned were unanimous in their view that there was a case for a better regulatory approach. At this stage, the arguments are pretty finely balanced.
Secondly, although I was glad to hear about the measure to look at both home roaming and the wider context, including 5G and all the other issues that must be addressed, Ofcom’s capacity will be squeezed. The Minister did not provide a timescale for the consideration or when the results would come back to this House, but we can look at that outside this session. I hope that there will be time for that. I want it recorded that I am glad that, at last, there is a solution to some of the not-spots and our difficulties with our mobile telephony. We will support the Government seriously pushing Ofcom to come up with a proper plan for this going forward. With those thoughts, I beg leave to withdraw the amendment.