Department for Transport

We work with our agencies and partners to support the transport network that helps the UK’s businesses and gets people and goods travelling around the country. We plan and invest in transport infrastructure to keep the UK on the move.



Secretary of State

Heidi Alexander
Secretary of State for Transport

Shadow Ministers / Spokeperson
Liberal Democrat
Baroness Pidgeon (LD - Life peer)
Liberal Democrat Lords Spokesperson (Transport)

Scottish National Party
Graham Leadbitter (SNP - Moray West, Nairn and Strathspey)
Shadow SNP Spokesperson (Transport)

Green Party
Siân Berry (Green - Brighton Pavilion)
Green Spokesperson (Transport)

Conservative
Richard Holden (Con - Basildon and Billericay)
Shadow Secretary of State for Transport

Liberal Democrat
Olly Glover (LD - Didcot and Wantage)
Liberal Democrat Spokesperson (Transport)
Junior Shadow Ministers / Deputy Spokesperson
Conservative
Lord Moylan (Con - Life peer)
Shadow Minister (Transport)
Jerome Mayhew (Con - Broadland and Fakenham)
Shadow Minister (Transport)
Junior Shadow Ministers / Deputy Spokesperson
Conservative
Greg Smith (Con - Mid Buckinghamshire)
Shadow Parliamentary Under Secretary (Transport)
Ministers of State
Lord Hendy of Richmond Hill (Lab - Life peer)
Minister of State (Department for Transport)
Parliamentary Under-Secretaries of State
Simon Lightwood (LAB - Wakefield and Rothwell)
Parliamentary Under-Secretary (Department for Transport)
Keir Mather (Lab - Selby)
Parliamentary Under-Secretary (Department for Transport)
Lilian Greenwood (Lab - Nottingham South)
Parliamentary Under-Secretary (Department for Transport)
There are no upcoming events identified
Debates
Tuesday 3rd March 2026
Select Committee Inquiry
Thursday 29th January 2026
Road Safety Strategy

The Government has published a new Road Safety Strategy setting out the Government’s approach to reducing death and serious injury. …

Written Answers
Wednesday 4th March 2026
Safety Belts: Fines
To ask the Secretary of State for Transport, with reference to the Road Safety Strategy, published in January 2026, whether …
Secondary Legislation
Monday 2nd March 2026
Merchant Shipping (Port State Control) Regulations 2026
The United Kingdom is a signatory to the Paris Memorandum of Understanding on Port State Control which provides an international …
Bills
Wednesday 5th November 2025
Railways Bill 2024-26
A Bill to make provision about railways and railway services; and for connected purposes.
Dept. Publications
Wednesday 4th March 2026
10:50

News and Communications

Department for Transport Commons Appearances

Oral Answers to Questions is a regularly scheduled appearance where the Secretary of State and junior minister will answer at the Dispatch Box questions from backbench MPs

Other Commons Chamber appearances can be:
  • Urgent Questions where the Speaker has selected a question to which a Minister must reply that day
  • Adjornment Debates a 30 minute debate attended by a Minister that concludes the day in Parliament.
  • Oral Statements informing the Commons of a significant development, where backbench MP's can then question the Minister making the statement.

Westminster Hall debates are performed in response to backbench MPs or e-petitions asking for a Minister to address a detailed issue

Written Statements are made when a current event is not sufficiently significant to require an Oral Statement, but the House is required to be informed.

Most Recent Commons Appearances by Category
Feb. 12
Oral Questions
Nov. 05
Urgent Questions
Feb. 25
Westminster Hall
Feb. 09
Adjournment Debate
View All Department for Transport Commons Contibutions

Bills currently before Parliament

Department for Transport does not have Bills currently before Parliament


Acts of Parliament created in the 2024 Parliament

Introduced: 17th December 2024

A bill to make provision about local and school bus services; and for connected purposes.

This Bill received Royal Assent on 27th October 2025 and was enacted into law.

Introduced: 18th July 2024

A Bill to make provision for passenger railway services to be provided by public sector companies instead of by means of franchises.

This Bill received Royal Assent on 28th November 2024 and was enacted into law.

Department for Transport - Secondary Legislation

The United Kingdom is a signatory to the Paris Memorandum of Understanding on Port State Control which provides an international regime for the enforcement of standards for ship safety, pollution prevention and shipboard living and working conditions.
These Regulations amend regulations 4 and 8 of the Train Driving Licences and Certificates Regulations 2010 (S.I. 2010/724) which relate to the requirement for train driving licences and certificates and the conditions on which a train driving licence can be issued. Regulations 4 and 8 are secondary assimilated law within the meaning of section 11(2) of the Retained EU Law (Revocation and Reform) Act 2023 (c. 28).
View All Department for Transport Secondary Legislation

Petitions

e-Petitions are administered by Parliament and allow members of the public to express support for a particular issue.

If an e-petition reaches 10,000 signatures the Government will issue a written response.

If an e-petition reaches 100,000 signatures the petition becomes eligible for a Parliamentary debate (usually Monday 4.30pm in Westminster Hall).

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Petitions with most signatures
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18,076 Signatures
(1,178 in the last 7 days)
Petition Open
16,711 Signatures
(1,012 in the last 7 days)
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10,463 Signatures
(229 in the last 7 days)
Petition Debates Contributed

We call on the Government to extend free bus travel to all people over 60 years old in England outside London. We believe the current situation is unjust and we want equality for everyone over 60.

View All Department for Transport Petitions

Departmental Select Committee

Transport Committee

Commons Select Committees are a formally established cross-party group of backbench MPs tasked with holding a Government department to account.

At any time there will be number of ongoing investigations into the work of the Department, or issues which fall within the oversight of the Department. Witnesses can be summoned from within the Government and outside to assist in these inquiries.

Select Committee findings are reported to the Commons, printed, and published on the Parliament website. The government then usually has 60 days to reply to the committee's recommendations.


11 Members of the Transport Committee
Ruth Cadbury Portrait
Ruth Cadbury (Labour - Brentford and Isleworth)
Transport Committee Member since 11th September 2024
Rebecca Smith Portrait
Rebecca Smith (Conservative - South West Devon)
Transport Committee Member since 21st October 2024
Katie Lam Portrait
Katie Lam (Conservative - Weald of Kent)
Transport Committee Member since 21st October 2024
Laurence Turner Portrait
Laurence Turner (Labour - Birmingham Northfield)
Transport Committee Member since 28th October 2024
Baggy Shanker Portrait
Baggy Shanker (Labour (Co-op) - Derby South)
Transport Committee Member since 28th October 2024
Alex Mayer Portrait
Alex Mayer (Labour - Dunstable and Leighton Buzzard)
Transport Committee Member since 28th October 2024
Olly Glover Portrait
Olly Glover (Liberal Democrat - Didcot and Wantage)
Transport Committee Member since 28th October 2024
Elsie Blundell Portrait
Elsie Blundell (Labour - Heywood and Middleton North)
Transport Committee Member since 28th October 2024
Scott Arthur Portrait
Scott Arthur (Labour - Edinburgh South West)
Transport Committee Member since 28th October 2024
Steff Aquarone Portrait
Steff Aquarone (Liberal Democrat - North Norfolk)
Transport Committee Member since 28th October 2024
Jacob Collier Portrait
Jacob Collier (Labour - Burton and Uttoxeter)
Transport Committee Member since 27th October 2025
Transport Committee: Upcoming Events
Transport Committee - Oral evidence
Supercharging the EV transition
4 Mar 2026, 9:15 a.m.
At 9:15am: Oral evidence
Dr Nicole Bulawa - Lecturer in Marketing at Lancaster University Management School
Jarrod Birch - Head of Policy and Public Affairs at ChargeUK
Wesley Scott - Head of Industrial Sales and Solution at Brook Green Supply
Esme Yuill - Head of External Affairs at Transport East
David Boyer - Head of Electricity Systems at Energy Networks Association

View calendar - Save to Calendar
Transport Committee - Private Meeting
10 Mar 2026, 4 p.m.
View calendar - Save to Calendar
Transport Committee - Oral evidence
HGV and coach driver facilities
11 Mar 2026, 9:15 a.m.
At 9:15am: Oral evidence
Alex Robertson - Chief Executive at Transport Focus
Declan Pang - Director of Policy at Road Haulage Association
Adrian Jones - National Officer for Road and Transport at Unite the Union
Maddi Solloway-Price - Head of Road Freight and English Regions Policy at Logistics UK
Nikki Rogers - Trading Director - Retail and Fuel at Moto

View calendar - Save to Calendar
Transport Committee: Previous Inquiries
Young and novice drivers Coronavirus: implications for transport e-scooters HS2: update NATS: failure in air traffic management systems Railway network disruption over Christmas Work of the Department for Transport 2010-15 The work of the Maritime and Coastguard Agency Volkswagen Group emissions violations Operation Stack inquiry Vehicle type approval inquiry All lane running inquiry Surface transport to airports inquiry Road traffic law enforcement inquiry Road haulage sector: Skills and workforce planning inquiry Maritime Policy and Coastguard Modernisation inquiry The Department for Transport and rail policy Investing in the railway NATS inquiry Network Rail: update Strategic river crossings Motoring of the future Smaller airports Government motoring agencies - the user perspective Transport's winter resilience: Christmas 2013 Transport's winter resilience: rail flooding Security on the railway The cost of motor insurance: whiplash Airports Commission: Interim Report Draft National Policy Statement on National Networks Cycling safety: follow up High Speed Rail: follow up Offshore helicopter safety Access to ports Transport and the Olympics The work of the Vehicle and Operator Services Agency (VOSA) Local authority parking enforcement Cost of motor insurance: whiplash Aviation Strategy Competition in the local bus market Access to transport for people with disabilities Low Carbon Vehicles Marine Pilotage Land Transport Security Road Freight Road Safety Rail 2020 Rail franchising Transport's winter resilience The Work of Network Rail Local decision making on transport spending Better roads Maritime strategy Safety at level crossings Drink & drug driving law Transport and the economy Cost of motor insurance Bus services after the Spending Review Licensing of taxis and private hire vehicles Effective road and traffic management Impact on transport of adverse weather conditions Sulphur emissions by ships Cable theft on the railway Work of the DVLA and DSA Draft Civil Aviation Bill Flight time limitations Air Travel Organisers' Licensing (ATOL) reform Coastguard Service Regional breakdown of public transport expenditure Cancellation of the InterCity West Coast franchise competition Passenger transport in isolated communities Cancelled Rail electrification schemes inquiry Intercity East Coast rail franchise inquiry Traffic Commissioners inquiry Active travel inquiry Local roads funding and governance Pre-appointment hearing on ORR inquiry Rail timetable changes inquiry BMW vehicle recall inquiry Freight and Brexit inquiry Health of the bus market inquiry Network Rail priorities inquiry Taxi and private hire reform in England inquiry HS2: update with Allan Cook inquiry Pavement parking inquiry Road Safety inquiry Trains fit for the future? inquiry The work of Highways England inquiry Williams Rail Review inquiry Priorities of the new Secretary of State for Transport inquiry Departmental policy and performance: Update with the Secretary of State inquiry Railways: Update with the Rail Minister inquiry Road safety: young and novice drivers inquiry Road safety: mobile phones inquiry Community Transport inquiry Airports National Policy Statement (NPS) inquiry Policy priorities for the Department for Transport inquiry Aviation and Brexit inquiry Mobility as a Service inquiry Rail infrastructure investment inquiry National Drowning Prevention Strategy one-off session Transocean Winner incident and emergency towing vessels one-off session Maritime Growth Study inquiry Airspace management and modernisation inquiry Vauxhall vehicle fires one-off session Airports National Policy Statement inquiry Volkswagen emissions follow-up session Drones inquiry HS2: CH2M contract one-off session Rail compensation one-off session Rail franchising inquiry Rail technology: signalling and traffic management inquiry Improving the rail passenger experience inquiry Airport expansion in the South East inquiry Bus Services Bill inquiry Urban congestion inquiry Departmental priorities and annual report and accounts one-off session High Speed Two one-off session Rail safety inquiry Vauxhall Zafira B fires one-off session Trains fit for the future? Self-driving vehicles Accessible transport: legal obligations National Networks National Policy Statement Strategic road investment Our future transport Minimum service levels for rail Future of transport data Strategic transport objectives Buses connecting communities Managing the impact of street works Rail investment pipelines: ending boom and bust National Policy Statement for Ports Joined-up journeys: achieving and measuring transport integration Skills for transport manufacturing Licensing of taxis and private hire vehicles Railways Bill Supercharging the EV transition Road Safety Strategy Active travel Departmental policy and performance: Update with the Secretary of State Health of the bus market Local roads funding and governance Pavement parking Priorities of the new Secretary of State for Transport Railways: Update with the Rail Minister Road Safety Road safety: mobile phones Road safety: young and novice drivers Trains fit for the future? Williams Rail Review The work of Highways England

50 most recent Written Questions

(View all written questions)
Written Questions can be tabled by MPs and Lords to request specific information information on the work, policy and activities of a Government Department

25th Feb 2026
To ask the Secretary of State for Transport, what recent discussions she has had with local authorities on enforcement against pavement parking.

On 8 January 2026, I announced the publication of the government’s formal response to the 2020 public consultation 'Pavement parking: options for change' which sets out what the government plans to do to tackle pavement parking. In the first instance we plan to give local authorities powers in 2026 to issue Penalty Charge Notices for vehicles parked in a way that unnecessarily obstructs the pavement.

I have hosted two stakeholder roundtables on pavement parking policy. One of the roundtables was attended by representatives from several Mayoral Combined Authorities. I have also corresponded with various Local Authorities, and my officials have held engagement sessions with Local Authorities on our pavement parking policy approach.

Lilian Greenwood
Government Whip, Lord Commissioner of HM Treasury
27th Feb 2026
To ask the Secretary of State for Transport, with reference to Rule H1 of the Highway Code, a) what assessment she has made of whether the hierarchy of road users alters expectations of legal responsibility in collisions involving motorists; b) whether her Department has undertaken any analysis of how the rule has been interpreted by insurers, police forces, or the courts; and c) whether guidance has been issued to clarify that motorists do not carry automatic presumption of fault under the hierarchy.

The previous government did not initiate any assessment of the impact of Rule H1 following their introduction of the rule in 2022.

Rule H1 of the Highway Code is an advisory rule. Although failure to comply with the advisory rules of the Highway Code will not, in itself, cause a person to be prosecuted, contraventions of these rules may be used as evidence in court to establish liability for a road traffic offence. Advisory rules include those which begin ‘should/should not’ and ‘do/do not’.

All road users are required to comply with road traffic law, in the interests of their own safety and that of other road users. If road users do not adopt a responsible attitude or if their use of the highway creates an unsafe environment, or causes nuisance, they may be committing a number of offences that can make them liable for prosecution.

Enforcement of the law is a matter for the police who will decide on the evidence of each individual case, whether an offence has been committed and the appropriate action to take.

Lilian Greenwood
Government Whip, Lord Commissioner of HM Treasury
27th Feb 2026
To ask the Secretary of State for Transport, whether she has made an assessment of the impact of the introduction on Rule H1 on the behaviour of pedestrians, cyclists and motorists since January 2022; what assessment she has made in trends in the level of defensive behaviour among vulnerable road users; and what the evidential basis is for concluding that the hierarchy improves safety outcomes for all road users, including motorists.

The previous Government updated the Highway Code in 2022 to improve road safety for people walking, cycling and riding horses including the introduction of a hierarchy of road users.

New rule H1 set out that ‘those in charge of vehicles that can cause the greatest harm in the event of a collision bear the greatest responsibility to take care and reduce the danger they pose to others. This principle applies most strongly to drivers of large goods and passenger vehicles, vans/minibuses, cars/taxis and motorcycles. Cyclists, horse riders and drivers of horse drawn vehicles likewise have a responsibility to reduce danger to pedestrians. None of this detracts from the responsibility of ALL road users, including pedestrians, cyclists and horse riders, to have regard for their own and other road users’ safety.’

The previous Government did not initiate any assessment of their introduction of Rule H1.

Lilian Greenwood
Government Whip, Lord Commissioner of HM Treasury
24th Feb 2026
To ask the Secretary of State for Transport, whether the growth duty will apply to the Civil Aviation Commission.

The Civil Aviation Authority (CAA) is covered by the current Growth Duty set out in Section 108 of the Deregulation Act 2015. This requires specified regulators to have regard to the desirability of promoting economic growth when delivering their regulatory functions; and to consider the importance for the promotion of economic growth of exercising regulatory functions in a way which ensures action is only taken when it is needed, and that any action taken is proportionate. The CAA voluntarily reports each year on its work to meet the Growth Duty. The Secretary of State laid the latest such report in both Houses of Parliament alongside the CAA’s Annual Report and Accounts in July 2025.

Keir Mather
Parliamentary Under-Secretary (Department for Transport)
27th Feb 2026
To ask the Secretary of State for Transport, a) how much Local EV Infrastructure (LEVI) funding has been i) allocated, ii) drawn down, and iii) spent, b) what the average time is between allocation and operational deployment of LEVI-funded chargepoints; and c) what assessment she has made of barriers to local authority delivery of LEVI-funded infrastructure.

£343 million capital funding has been allocated to 113 local authorities (LAs) across England through the Local Electric Vehicle Infrastructure (LEVI) Fund. As of 2 March 2026, £328m funding has been delivered to 105 LAs. Spending by LAs is a matter between those LAs and their contracted suppliers and will be dependent on individual agreements.

Most LEVI installations are in the early stages of delivery. We do not hold data on the average time between allocation and operational deployment as it is too early to establish trends. Installations are expected to increase over the coming years.

We continually monitor and track barriers to local authority delivery, working with industry and LAs to develop practical solutions.

Keir Mather
Parliamentary Under-Secretary (Department for Transport)
27th Feb 2026
To ask the Secretary of State for Transport, whether she has contingency plans to intervene in the event that private sector delivery of public electric vehicle chargepoints falls below the level required to meet the 2030 target.

An estimate of potential future demand for charge points was originally published in the 2022 “Taking Charge: The National Electric Vehicle Charging Infrastructure Strategy” and ranged from 280,000 to 720,000 in 2030. This analysis was updated in 2024 to a range of 250,000 to 550,000 in 2030.

We closely monitor charge point rollout and publish public charger statistics monthly. Statistics include publicly and privately funded public charge points. We support uptake through targeted grants and funding and regularly engage with local authorities and the private sector on progress. The Local Electric Vehicle Infrastructure (LEVI) Fund is expected to deliver another 100,000 public chargers across England, leveraging significant private sector investment alongside public funding. The LEVI Fund requires local authorities to complete quarterly reporting of charge point delivery.

Keir Mather
Parliamentary Under-Secretary (Department for Transport)
27th Feb 2026
To ask the Secretary of State for Transport, what the total cost to the public purse has been of the Get that Electric Feeling advertising campaign; and whether she will publish a breakdown of that spending, including a) creative development and agency fees, b) media buying costs, including television, radio, digital and outdoor advertising, c) payments to external consultants or contractors, d) evaluation, research or audience testing costs, and e) the budget allocated for any future phases.

The Get That Electric Feeling campaign was established to help boost the uptake of electric vehicle ownership ahead of the phase out of new petrol and diesel cars by 2030. It aims to highlight the benefits of driving an electric car, including lower charging and maintenance costs.

The Get That Electric Feeling campaign has been launched under the Make Britain a Clean Energy Superpower mission, with a total campaign budget for 2025/26 of £4.56 million, excluding contractors. As the campaign is currently live, we do not have a consolidated breakdown of costs.

Budgets for future phases have not yet been confirmed.

Keir Mather
Parliamentary Under-Secretary (Department for Transport)
24th Feb 2026
To ask the Secretary of State for Transport, with reference to the Road Safety Strategy, published in January 2026, whether proposed new penalties for not wearing a seat belt will apply to passengers in a Hackney Carriage black cab in London.

As part of the Road Safety Strategy, the Department for Transport has published a public consultation on proposed changes to penalties for motoring offences, including seat belt usage. The consultation seeks views on strengthening sanctions for non‑compliance with seat belt requirements, including the potential introduction of penalty points, and additional penalty points for drivers who do not ensure child passengers are appropriately restrained.

No decisions have been taken, including on the detailed scope of any changes or how they would apply in practice. The consultation closes on 11 May 2026. Policy decisions will be taken after the consultation has closed and stakeholders’ views have been considered.

Lilian Greenwood
Government Whip, Lord Commissioner of HM Treasury
26th Feb 2026
To ask the Secretary of State for Transport, what estimate she has made of the number of children injured in road traffic incidents within 500 metres of a school in each of the last five years.

The information requested is not available.

Lilian Greenwood
Government Whip, Lord Commissioner of HM Treasury
27th Feb 2026
To ask the Secretary of State for Transport, pursuant to the Answer of 23 February 2026 to Question 113322 on Driving Disqualification, if she can list the reasons for exceptional hardship that were cited by the drivers with 12 or more penalty points who have retained current entitlement to drive.

The Department for Transport and the Driver and Vehicle Licensing Agency (DVLA) do not hold information on the reasons put forward in exceptional hardship applications.

Decisions on whether exceptional hardship has been established, and the grounds advanced in support of such applications, are matters for the courts.

DVLA’s role is to update and maintain the driver record using information provided by His Majesty’s Courts and Tribunals Service, and it does not receive or hold the underlying reasons cited to the court.

Lilian Greenwood
Government Whip, Lord Commissioner of HM Treasury
26th Feb 2026
To ask His Majesty's Government what assessment they have made of the impact on household budgets of the freeze of regulated rail fares announced on 25 November 2025.

The fares freeze is expected to save existing rail passengers £600m in 2026/27, putting money back in the pockets of hardworking people when they need it most. This will include savings of more than £300 per year for some commuters.

This is the first time in 30 years that passengers will benefit from a freeze, and this historic intervention recognises the importance of affordability for rail passengers. In addition to the fares freeze we are also reforming fares more broadly across the system, making it easier for passengers to feel confident they are buying the right ticket for their journey.

Lord Hendy of Richmond Hill
Minister of State (Department for Transport)
26th Feb 2026
To ask His Majesty's Government what is the current status of the planned new station at Haxby in North Yorkshire; and what further steps are required before construction of the station can commence.

The 2025 Spending Review allocated £19.5 million to deliver a new two-platform station at Haxby on the York-Scarborough line. Work has started to secure planning consents, and the project is progressing toward contractor appointment to deliver the station.

Lord Hendy of Richmond Hill
Minister of State (Department for Transport)
23rd Feb 2026
To ask the Secretary of State for Transport, pursuant to the Answer of 17 October 2025 to Question 77644 on THINK! Campaign, what the outturn budget on the THINK! Road Safety communications campaign was in (a) 2023-24 and (b) 2024-25; and what is the forecast budget for (i) 2025-26 and (ii) 2026-27.

Improving road safety is one of my Department’s highest priorities. Injuries and fatalities from road collisions caused by driving are unacceptable, and this Government will work hard to prevent these tragedies for all road users.

The total spend on the THINK! road safety campaign for the years requested is as follows:

  • 2023–24 outturn: £5,180,103.98

  • 2024–25 outturn: £4,336,057

  • 2025–26 forecast: £3,880,000

  • 2026–27 forecast: £5,529,000

Lilian Greenwood
Government Whip, Lord Commissioner of HM Treasury
23rd Feb 2026
To ask the Secretary of State for Transport, what steps her Department is taking to help (a) reduce the time taken to process medical driving licence applications and (b) ensure applicants receive timely updates on the status of their applications.

Driving licence applications where a medical condition must be investigated before a licence can be issued can take longer to process as the Driver and Vehicle Licensing Agency (DVLA) is often reliant on receiving information from third parties, including medical professionals. The DVLA is currently experiencing an increase in the volume and complexity of driving licence applications. This has unfortunately led to longer waiting times for some customers.

The DVLA keeps applicants informed of key updates on their case, including when medical information is requested or chased.

To improve performance, the DVLA is updating its online service, and launching a new casework system. A new digital medical services portal will also launch in April. These enhancements, alongside the recruitment of additional staff to deal with medical applications and answer telephone calls, will deliver real improvements for customers.

In 2024/25 the DVLA achieved 85 per cent against its customer service measure to make a licensing decision in 90 days in 90 per cent of medical driving licence cases.

Simon Lightwood
Parliamentary Under-Secretary (Department for Transport)
23rd Feb 2026
To ask the Secretary of State for Transport, what steps her Department is taking to help reduce the backlog of medical driving licence applications; whether this includes (a) staffing and (b) other resource changes; and whether target processing times have been set for these applications.

Driving licence applications where a medical condition must be investigated before a licence can be issued can take longer to process as the Driver and Vehicle Licensing Agency (DVLA) is often reliant on receiving information from third parties, including medical professionals. The DVLA is currently experiencing an increase in the volume and complexity of driving licence applications. This has unfortunately led to longer waiting times for some customers.

The DVLA keeps applicants informed of key updates on their case, including when medical information is requested or chased.

To improve performance, the DVLA is updating its online service, and launching a new casework system. A new digital medical services portal will also launch in April. These enhancements, alongside the recruitment of additional staff to deal with medical applications and answer telephone calls, will deliver real improvements for customers.

In 2024/25 the DVLA achieved 85 per cent against its customer service measure to make a licensing decision in 90 days in 90 per cent of medical driving licence cases.

Simon Lightwood
Parliamentary Under-Secretary (Department for Transport)
23rd Feb 2026
To ask the Secretary of State for Transport, pursuant to the Answer of 24 November 2025 to Question 90402 on Restoring Your Railway Fund, if she will place a copy of the equality impact assessment on the closure in the Library.

I refer the Hon Member to the answer given to Question 94298, answered on 8 December 2025.

Simon Lightwood
Parliamentary Under-Secretary (Department for Transport)
23rd Feb 2026
To ask the Secretary of State for Transport, pursuant to the answer of 6 January 2026 to Question 101487 on Motor Vehicles: Hire Services, if she will provide a hyperlink.
23rd Feb 2026
To ask the Secretary of State for Transport, pursuant to the Answer of 31 October 2025 to Question 84274 on Motorcycles: Manufacturing Industries, if she will provide a relevant hyperlink to the list of motorcycles eligible for grant support: and if she will provide a list of which of those motorcycles are Chinese made.

https://www.gov.uk/plug-in-vehicle-grants/motorcycles.

The Department does not hold information on manufacture location as part of the motorcycle grant.

Keir Mather
Parliamentary Under-Secretary (Department for Transport)
23rd Feb 2026
To ask the Secretary of State for Transport, what operational and financial risks were identified ahead of the transfer of West Midlands Trains into public ownership; what additional costs are expected to arise in the 2025–26 and 2026–27 financial years as a result of that transfer; whether any contingency arrangements have been put in place in the event of performance deterioration following transfer; and whether staffing arrangements, industrial relations frameworks or pension liabilities will change as a consequence of the move.

The Department considered all relevant circumstances of West Midlands Trains’ (WMT) position prior to transferring its services into public ownership on 1 February 2026. The Department does not expect WMT’s cost base to rise as a result of the transfer. With any change in operator, private or public, there are always some implementation costs, which will be determined in due course. However, these are expected to be offset by future payments to outgoing private sector operators falling away.

The Department does not expect performance to deteriorate and WMT will be required to meet agreed performance targets included in a Services Agreement. There are no changes to contracted staff terms and conditions including pension arrangements because as part of the transfer into Public Ownership, a full TUPE (Transfer of Undertakings Protection of Employment) process was undertaken.

Keir Mather
Parliamentary Under-Secretary (Department for Transport)
26th Feb 2026
To ask the Secretary of State for Transport, whether the proposed Great British Railways ticketing website and mobile application will be (a) built upon existing industry retail systems and (b) a newly developed retail platform owned and operated by Great British Railways.

Once Great British Railways (GBR) is established, it will retail online by consolidating individual train operators’ ticket websites. This will take place alongside a thriving private sector retail market, which will continue to play a key role in driving innovation and investment and encouraging more people to choose rail. Further information about the approach to GBR’s future ticket retailing website and app will be made available in due course.

Keir Mather
Parliamentary Under-Secretary (Department for Transport)
23rd Feb 2026
To ask the Secretary of State for Transport, pursuant to the answer of 17 November 2025 to Question 89630 on London North East Railway: Fares, whether she plans to roll out the LNER demand-based pricing model to the wider nationalised railway network.

The Department will set out further plans for fares reform, including any future approach to demand based pricing, in due course.

Keir Mather
Parliamentary Under-Secretary (Department for Transport)
24th Feb 2026
To ask the Secretary of State for Transport, with reference to her Department's publication entitled Local highway authority highways maintenance ratings and underlying metric scores, 2025, of 11 January 2026, when she plans to update the road condition datasets with (a) 2024 and (b) 2025 data.

The Department will update the local road maintenance ratings on an annual basis. Each update will use the most recent road condition data available at the time of publication. The current ratings already incorporate road condition statistics for the financial year ending 2024.

Future ratings will incorporate datasets from the financial year ending 2025 and, if available at the time of publication, from the financial year ending 2026.

Simon Lightwood
Parliamentary Under-Secretary (Department for Transport)
24th Feb 2026
To ask the Secretary of State for Transport, what discussions her Department has had with rail industry partners on the commencement of passenger services between Oxford and Milton Keynes.

The Department continues to work closely with Chiltern and other partners to confirm a start date for the first East West Rail services between Oxford and Milton Keynes as soon as possible.

Keir Mather
Parliamentary Under-Secretary (Department for Transport)
24th Feb 2026
To ask the Secretary of State for Transport, what assessment her Department has made of the potential impact of kill switches in Chinese-made (a) cars and (b) buses on cyber security.

Modern vehicles – including cars and buses - are increasingly using software to support safer driving, to improve diagnostics and to provide a host of other services such as navigation and entertainment.

The Government takes national security extremely seriously and recognises the systemic challenges of increased connectivity and the cyber security implications for almost every area of government policy, including vehicles. The National Cyber Security Centre has published guidance to help organisations understand and manage the associated risks, ensuring that system connectivity is approached in a way that balances security with the significant benefits it provides.

The department introduced two new regulations: one to strengthen vehicle cybersecurity and one on software updates (UN Reg 155 and UN Reg 156). The cybersecurity regulation sets out requirements to mitigate potential threats in vehicle construction, to monitor emerging threats and to respond to cyber-attacks.

We are aware of recent reports from Norway concerning an electric bus manufacturer and officials are looking into this, and the Transport Secretary will update the Transport Committee once the work is complete.

Simon Lightwood
Parliamentary Under-Secretary (Department for Transport)
25th Feb 2026
To ask the Secretary of State for Transport, what discussions she has had with (a) Essex County Council and (b) Thurrock Council on the adequacy of surface water drainage infrastructure on local roads in (i) Basildon and (ii) Thurrock.

Local highway authorities, such as Essex County Council and Thurrock Council, have a duty under Section 41 of the Highways Act 1980 to maintain the highways network in their area. The Act does not set out specific standards of maintenance, as it is for each individual local highway authority to assess which parts of its network need repair and what standards should be applied, based upon their local knowledge and circumstances.

In line with this, no direct discussions have been had with Essex County Council or Thurrock Council on the adequacy of surface water drainage infrastructure on local roads in Basildon or Thurrock.

Although the Government does not monitor drainage infrastructure for classified and unclassified local roads, it does encourage authorities to maintain their drainage assets through guidance.

For example, guidance on asset management for local highways authorities can be found in the Code of Practice for Well-Managed Highways Infrastructure. This states that “drainage assets should be maintained in good working order to reduce the threat and scale of flooding. Particular attention should be paid to locations known to be prone to problems, so that drainage systems operate close to their designed efficiency.”

Simon Lightwood
Parliamentary Under-Secretary (Department for Transport)
25th Feb 2026
To ask the Secretary of State for Transport, what guidance she has issued to local highway authorities on minimum drainage standards on roads.

Local highway authorities, such as Essex County Council and Thurrock Council, have a duty under Section 41 of the Highways Act 1980 to maintain the highways network in their area. The Act does not set out specific standards of maintenance, as it is for each individual local highway authority to assess which parts of its network need repair and what standards should be applied, based upon their local knowledge and circumstances.

In line with this, no direct discussions have been had with Essex County Council or Thurrock Council on the adequacy of surface water drainage infrastructure on local roads in Basildon or Thurrock.

Although the Government does not monitor drainage infrastructure for classified and unclassified local roads, it does encourage authorities to maintain their drainage assets through guidance.

For example, guidance on asset management for local highways authorities can be found in the Code of Practice for Well-Managed Highways Infrastructure. This states that “drainage assets should be maintained in good working order to reduce the threat and scale of flooding. Particular attention should be paid to locations known to be prone to problems, so that drainage systems operate close to their designed efficiency.”

Simon Lightwood
Parliamentary Under-Secretary (Department for Transport)
25th Feb 2026
To ask the Secretary of State for Transport, how many what proportion of (a) classified and (b) unclassified local roads are recorded as having no formal drainage infrastructure.

Local highway authorities, such as Essex County Council and Thurrock Council, have a duty under Section 41 of the Highways Act 1980 to maintain the highways network in their area. The Act does not set out specific standards of maintenance, as it is for each individual local highway authority to assess which parts of its network need repair and what standards should be applied, based upon their local knowledge and circumstances.

In line with this, no direct discussions have been had with Essex County Council or Thurrock Council on the adequacy of surface water drainage infrastructure on local roads in Basildon or Thurrock.

Although the Government does not monitor drainage infrastructure for classified and unclassified local roads, it does encourage authorities to maintain their drainage assets through guidance.

For example, guidance on asset management for local highways authorities can be found in the Code of Practice for Well-Managed Highways Infrastructure. This states that “drainage assets should be maintained in good working order to reduce the threat and scale of flooding. Particular attention should be paid to locations known to be prone to problems, so that drainage systems operate close to their designed efficiency.”

Simon Lightwood
Parliamentary Under-Secretary (Department for Transport)
25th Feb 2026
To ask the Secretary of State for Transport, what steps her Department is taking to increase rail carriage capacity in West Yorkshire.

The Department approved and funded the use of 12 additional trains (60 extra carriages) for the CrossCountry network. These additional trains were introduced in May 2025 and have increased the Inter-City train fleet substantially and enabled CrossCountry to add thousands of seats each week to its Inter-City network. West Yorkshire is likely to see a direct benefit from this, depending on the daily operational needs of the operator.

Northern has begun discussions with train manufacturers to procure around 250 new train sets to replace the oldest trains in its fleet. Approximately two-thirds of its existing fleet is targeted to be replaced in the next 10 years.

TransPennine Trains is currently in a live procurement, which is seeking to purchase a core order of 29 units. These trains will seek to realise benefits from the Transpennine Route Upgrade programme and support an increase in seats on journeys between York to Leeds; Leeds to Huddersfield; Huddersfield to Manchester Victoria and; Huddersfield to Manchester Piccadilly.

London North Eastern Railway have added 60,000 extra seats across the route each week through their transformational timetable change in December 2025 and plan to add more capacity in the future by replacing its 7-car InterCity 225 trains with new 10-car 897 trains.

Keir Mather
Parliamentary Under-Secretary (Department for Transport)
25th Feb 2026
To ask the Secretary of State for Transport, what data her Department collects on the number of unadopted roads going through the Section 38 process by local authority.

The Department does not collect data on the number of roads that have been, or are currently being, adopted by local authorities. Decisions on whether to adopt a road rest with the relevant local authority, provided the road meets the necessary design standards for adoption. The Department is aware of a decline in the adoption of roads within new developments and is undertaking research to better understand the adoption process under the Highways Act 1980 and how it might be improved in the future. We will aim to publish the findings of the project as soon as possible this year.

Simon Lightwood
Parliamentary Under-Secretary (Department for Transport)
26th Feb 2026
To ask the Secretary of State for Transport, what assessment she has made of the potential impact of shortages of driver examiners on learner drivers’ access to driving test slots.

The Driver and Vehicle Standards Agency (DVSA) is continuing with recruitment campaigns across the country to provide as many tests as possible. A full-time driving examiner (DE) can be expected to add approximately 1,200 tests per year to the booking system.

Examiner capacity is rising. Since April 2025, and as of January 2026, DVSA has seen an increase in the number of full-time equivalent (FTE) DEs, from 1,413 to 1,546; an increase of 130 FTE DEs.

Simon Lightwood
Parliamentary Under-Secretary (Department for Transport)
10th Feb 2026
To ask the Secretary of State for Transport, pursuant to the Answer of 9 February 2026 to Question 108807, what progress her Department has made towards the 2030 public electric vehicle charge point target.

An estimate of potential future demand for charge points was originally published in the 2022 “Taking Charge: the National Electric Vehicle Charging Infrastructure Strategy” and ranged from 280,000 to 720,000 in 2030.

This analysis was updated in 2024 to a range of 250,000 to 550,000 in 2030. Both the 2024 NAO ‘public chargepoints for electric vehicles’ report, and the Climate Change Committee 2025 Progress report, concluded that rollout is on track.

As of 1 February 2026, there are 88,513 public charging devices across the country. The majority of public chargepoints will be delivered by industry, who have already committed £6 billion of private sector investment before 2030.

Keir Mather
Parliamentary Under-Secretary (Department for Transport)
23rd Feb 2026
To ask the Secretary of State for Transport, what assessment she has made of the potential impact of increases in business rates on planned private sector investment in Channel Tunnel rail services.

Business rates and the ongoing 2026 valuation process is a matter for the operationally independent Valuation Office Agency. The Government is committed to supporting a thriving and competitive international rail market, signing landmark deals with partner countries to establish new direct routes and working with industry partners to address the barriers to growth, paving the way for new entrants to the market and unlocking private investment.

Keir Mather
Parliamentary Under-Secretary (Department for Transport)
23rd Feb 2026
To ask the Secretary of State for Transport, what safeguards are in place to help ensure that rolling stock currently allocated to services operated by West Midlands Trains remains allocated to those routes following transfer into public ownership; and what criteria will be used by Great British Railways when determining the geographic allocation or reallocation of rolling stock.

The Department for Transport (DfT), and the Department’s Rail Operator (DFTO) currently have no plans to reallocate rolling stock in use by West Midlands Trains and, as part of the recent transfer into public ownership, all leases have been extended until at least 2028.

Under Great British Railways (GBR) we expect it to be easier to move rolling stock in response to changed circumstances than it is today. The criteria for such decisions will be developed in due course ahead of GBR’s establishment.

Keir Mather
Parliamentary Under-Secretary (Department for Transport)
23rd Feb 2026
To ask the Secretary of State for Transport, what assessment she has made of the likely impact of public ownership on fare levels in the West Midlands over the next five years; whether fare-setting powers will change substantively under Great British Railways compared with the previous franchising model; what analysis has been undertaken of the relationship between ownership model and passenger satisfaction; and what steps she is taking to ensure that passengers in the West Midlands will not experience a reduction in service frequency or capacity as a result of asset reallocation decisions.

Passenger affordability is a top priority for this government when setting rail fares. That is why this year we have taken the historic step of freezing regulated rail fares for the first time in 30 years, putting money back in hard working people’s pockets and delivering savings for passengers across billions of journeys.

It is important that we strike the right balance between affordability for passengers and reducing the burden on taxpayers. As set out in the Government’s response to the consultation on the Railways Bill, future fares policy under Great British Railway (GBR) will be guided by strategic parameters and guardrails, set by the Secretary of State and aligned to GBR’s financial settlement, providing GBR with greater autonomy and flexibility compared to today. These will reassure passengers that their fares will remain affordable, while ensuring sustainable use of taxpayer money on the network.

Keir Mather
Parliamentary Under-Secretary (Department for Transport)
23rd Feb 2026
To ask the Secretary of State for Transport, what empirical evidence her Department relied upon in concluding that public ownership of train operations would improve punctuality and reliability; what modelling has been undertaken on the expected impact of public ownership on cancellation rates and passenger satisfaction over the next five years; what international comparators were used in developing the Government’s policy; and what measurable performance targets have been set for Great British Railways during its first three years of operation.

Great British Railways (GBR) will be a directing mind for Britain’s railway. The Impact Assessments for the Passenger Railway Services (Public Ownership) Bill and the Railways Bill set out the rationale for reform. We continue to look at international best practice and work with industry on targets.

Keir Mather
Parliamentary Under-Secretary (Department for Transport)
23rd Feb 2026
To ask the Secretary of State for Transport, what statutory role combined authorities will have under the Railways Bill in relation to service levels, timetabling and rolling stock deployment; what mechanisms will exist for regional leaders to challenge or appeal operational decisions made by Great British Railways; whether she expects the creation of a nationally managed rail body to increase central control over decisions previously taken at operator level; and what assessment she has made of the potential impact of nationalisation on rail devolution in mayoral combined authority areas.

GBR will be required to consult Mayoral Strategic Authorities (MSAs) where decisions on passenger services or rail infrastructure could have a significant impact on their areas. GBR will also have regard to the Local Transport Plans of MSAs to ensure local priorities are considered.

The Bill enables cooperation between GBR and MSAs, allowing for information sharing and the ability to enter into arrangements regarding railway functions. This will enable close partnership working, providing opportunities for MSAs to shape local services and integrate rail with other modes. In addition, the Bill establishes the Office of Rail and Road (ORR) as a robust and independent appeals body, providing a clear route for appeal of GBR’s access and charging decisions.

GBR will offer single-point local accountability for Mayors, with empowered local management as part of Business Units responsible for track and train. Local influence and control will need to be balanced with GBR taking decisions in the interest of the wider regional and national network.

Keir Mather
Parliamentary Under-Secretary (Department for Transport)
23rd Feb 2026
To ask the Secretary of State for Transport, whether any minimum allocation guarantees have been provided to regional authorities; whether combined authorities or mayors will have any formal consent or veto role in decisions relating to the permanent reassignment of trains; and what assessment she has made of the potential economic impact on the West Midlands should rolling stock procured for that region be reassigned elsewhere.

There are no minimum allocation guarantees in place. Mayors currently have varying roles in rail matters affecting their areas, and the detail of future arrangements has not yet been decided.

No assessment of the potential economic impact of moving trains away from the West Midlands has been made because the Department for Transport, and the Department’s Rail Operator (DFTO Ltd), currently have no plans to reallocate rolling stock in use by West Midlands Trains and, as part of the recent transfer into public ownership, all leases have been extended until at least 2028.

Keir Mather
Parliamentary Under-Secretary (Department for Transport)
25th Feb 2026
To ask the Secretary of State for Transport, whether (a) ministers, (b) advisors, and (c) officials in her Department have held conversations with Clean Cities Campaign since 4 July 2024.

The Department has engaged with Clean Cities Campaign as part of routine stakeholder engagement.

Simon Lightwood
Parliamentary Under-Secretary (Department for Transport)
25th Feb 2026
To ask the Secretary of State for Transport, whether (a) ministers, (b) advisors, and (c) officials in her Department have held conversations with the European Federation for Transport and Environment since 4 July 2024.

The Department has engaged with Transport and Environment as part of routine stakeholder engagement.

Simon Lightwood
Parliamentary Under-Secretary (Department for Transport)
25th Feb 2026
To ask the Secretary of State for Transport, whether her Department has provided (a) funding and (b) advice to the European Federation for Transport and Environment since 4 July 2024.

The Department has not provided funding to the European Federation for Transport and Environment, but has met with them as part of routine official-level stakeholder engagement.

Simon Lightwood
Parliamentary Under-Secretary (Department for Transport)
23rd Feb 2026
To ask the Secretary of State for Transport, pursuant to Answer of 12 January 2026 to Question 102593 on Logistics: Infrastructure, what estimate she has made of the number of additional lorry parking spaces that will be required to meet projected demand in the next five years.

The Department has not made a specific estimate of the number of additional lorry parking spaces that will be required over the next five years. However, the Department will shortly launch a new National Lorry Parking Survey. This will provide a comprehensive picture of current capacity, demand and driver welfare facilities across England. The findings will inform future policy on HGV parking and welfare and will support planning applications for new or expanded sites.

Keir Mather
Parliamentary Under-Secretary (Department for Transport)
24th Feb 2026
To ask the Secretary of State for Transport, pursuant to the Answer of 12 February 2026, what assessment her Department has made of the effectiveness of doubling fixed‑penalty notices and extending overrun charges for utility companies whose roadworks exceed agreed deadlines.

The Department has recently strengthened the powers available to local highway authorities through the Street and Road Works (Charges and Penalties) (Amendments) (England) Regulations 2025. These measures are intended to support councils in coordinating utility works more effectively and encourage timely completion of roadworks, including during major transport infrastructure projects.

These enforcement powers operate alongside lane rental schemes, which allow authorities to charge up to £2,500 per day for works on the busiest roads at the busiest times.

As the Regulations only came into force in January 2026, it is too early to assess their full impact. The Department will review the strengthened penalty regime and the expanding use of lane rental schemes as evidence becomes available, to ensure they collectively support more efficient coordination of street works and reduce disruption to road users.

Simon Lightwood
Parliamentary Under-Secretary (Department for Transport)
24th Feb 2026
To ask the Secretary of State for Transport, what assessment she has made of the adequacy of county councils’ statutory powers to coordinate utility works during major transport infrastructure projects.

The Department has recently strengthened the powers available to local highway authorities through the Street and Road Works (Charges and Penalties) (Amendments) (England) Regulations 2025. These measures are intended to support councils in coordinating utility works more effectively and encourage timely completion of roadworks, including during major transport infrastructure projects.

These enforcement powers operate alongside lane rental schemes, which allow authorities to charge up to £2,500 per day for works on the busiest roads at the busiest times.

As the Regulations only came into force in January 2026, it is too early to assess their full impact. The Department will review the strengthened penalty regime and the expanding use of lane rental schemes as evidence becomes available, to ensure they collectively support more efficient coordination of street works and reduce disruption to road users.

Simon Lightwood
Parliamentary Under-Secretary (Department for Transport)
24th Feb 2026
To ask the Secretary of State for Transport, with reference to the Road Safety Strategy, published January 2026, whether the updated Manual for Streets will encourage an increase in the amount of road and parking space for cars.

Decisions on how to allocate road space between different modes remain for local authorities, designers and practitioners.

Simon Lightwood
Parliamentary Under-Secretary (Department for Transport)
23rd Feb 2026
To ask the Secretary of State for Transport, with reference to her Department's transparency data entitled Local highway authority highways maintenance ratings and underlying metric scores 2025 to 2026, published on 11 January 2026, over what specific period of time was the road condition data for metrics (a) 1, (b) 2 and (c) 3 collected.

Metrics 1, 2 and 3 were based on road condition statistics for the financial year ending 2024. Data for the financial year ending 2024 was the most recent data available at the time of producing the ratings. Where local highway authorities were unable to provide data for the financial year ending 2024, data for the financial year ending 2023 was used.

Data on local classified roads can be collected over 2 years, with the majority of data from the most recent financial year. For the unclassified road network, data is collected over a 4-year period. Further detail on the data collection process and timelines can be found online at: https://www.gov.uk/government/publications/road-network-size-and-condition-statistics-guidance/road-condition-statistics-a-basic-guide-and-quality-assessment#timeliness-and-punctuality.

Simon Lightwood
Parliamentary Under-Secretary (Department for Transport)
20th Feb 2026
To ask the Secretary of State for Transport, what information her Department holds on seating capacity on all routes operated by London North Eastern Railway in each of the last 12 months, broken down by month.

The Department does not hold information on seating capacity on all routes operated by London North Eastern Railway in each of the last 12 months, broken down by month.

Keir Mather
Parliamentary Under-Secretary (Department for Transport)
20th Feb 2026
To ask the Secretary of State for Transport, what assessment she has made of the potential merits of bringing train leasing companies into public ownership, including to achieve a fair price for leasing rolling stock.

Rolling stock companies own and lease trains and carriages worth billions of pounds. It would not be responsible for the Government to take on the cost of renationalising all the rolling stock at the present time, as there are other urgent pressures on the public purse and we need to focus on wider rail reform.

We recognise the value that the private sector can bring, including funding improved trains and infrastructure. But we must secure much better value from the rolling stock market in future – which is why for the first time in over 30 years, the Government is developing a long-term rolling stock and infrastructure strategy. We expect to publish this strategy later in 2026.

Keir Mather
Parliamentary Under-Secretary (Department for Transport)
20th Feb 2026
To ask the Secretary of State for Transport, whether she plans to standardise delay repay thresholds across operators.

There are no current plans to standardise across all train operators.

We have one of the most generous delay repay systems in Europe and continue to make progress on improving the ease with which passengers can claim Delay Repay with the majority of the Department’s contracted train operators offering automated 'one-click' compensation.

Delivering Great British Railways will make it even easier and more convenient for passengers to claim Delay Repay, including through the upcoming Great British Railways website and app.

Keir Mather
Parliamentary Under-Secretary (Department for Transport)
20th Feb 2026
To ask the Secretary of State for Transport, what assessment her Department has made of the accessibility of services provided by the Driver and Vehicle Licensing Agency for disabled people who are unable to communicate by telephone; and whether she will take steps to ensure that alternative communication routes, including written and accessible digital channels, are made available and responded to within reasonable timescales.

Information on the number of formal complaints relating to accessibility or communication barriers at the Driver and Vehicle Licensing Agency (DVLA) over the last three years is not readily available.

The DVLA offers a variety of reasonable adjustments to customers which can range from simple adjustments such as providing correspondence on coloured paper or in large print, to providing a ‘Video Relay Service’ for British Sign Language users who want to contact the DVLA via telephone.

As part of fulfilling its obligations under the Equality Act 2010, the DVLA’s contact centre agents are trained to assist customers who may require reasonable adjustments. Operating instructions and knowledge articles help staff to ensure they follow the correct processes to identify the most suitable form of support for the customer, depending on their individual needs.

For customers who do not want or are unable to use the telephone, a webform service is also available to customers 24/7. The DVLA is also planning to launch a WhatsApp service.

Although the DVLA continues to develop its digital channels to improve customer service and support offerings, it recognises not all customers want or are able to transact digitally and provides paper application facilities as appropriate.

Simon Lightwood
Parliamentary Under-Secretary (Department for Transport)